
Let's get your machine working
Dyson Purifier Humidify+Cool Formaldehyde™ PH04 (White/Gold)
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Replacing the remote control battery
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Issue resolved
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Replacing the remote control battery - step by step
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More help required
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Troubleshooting
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team.
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I’m having trouble with this step
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Issue not resolved, please speak to our Customer Support Team.
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Connecting your machine
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Add machine
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The app isn't finding my machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Complete the set up
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Start connection
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I'm having trouble with my Wi-Fi
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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I'm not sure
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Add machine
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I'm having trouble with this step
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Issue not resolved, please speak to our Customer Support Team
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Preparing to connect
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Pair the machine
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Android devices
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Complete the set up
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I'm having trouble with this step
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I'm having trouble with this step
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Complete the set up
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The machine isn't completing the connection
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Flashing green light
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Connecting your machine
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Add machine
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I'm having trouble with this step
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Preparing to connect
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Pair the machine
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Android devices
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Apple
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I'm having trouble with this step
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I'm having trouble with this step
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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Flashing/Solid white light
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I'm having trouble with this step
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Machine not connected
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Apple
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I'm having trouble with this step
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The app isn't finding my machine
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Voice control
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Alexa Help and Support
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Connecting to Alexa
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Controlling a machine with Alexa
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Disconnecting a machine from Alexa
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Issues with Alexa
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Alexa didn't respond to my request
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Alexa is still not responding
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I can't log in with my Dyson account
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Alexa isn't discovering my machine
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Alexa isn't discovering my machine
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Alexa did something unexpected with my machine
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Incorrect commands
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What can I ask Alexa?
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Unusual noise
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Grating or grinding noise
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Issue resolved
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Oscillation
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Trickling or gurgling noise
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Deep cleaning your machine
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Issue not resolved, please speak to our Customer Support Team
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Deep clean cycle - step-by-step
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Whining or whistling noise
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Whining or whistling noise
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Performance
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Airflow
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Airflow is not as powerful
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The airflow speed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Replacing the remote control battery - step by step
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Machine not completing deep cleaning procedure
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Software needs updating
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Deep clean cycle - step-by-step
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Software up to date
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Humidity
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Not reaching target humidity
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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No visible mist
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The water level is not changing
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Auto mode
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Test Manual mode
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The water level is not changing
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Manual mode
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The machine has stopped humidifying
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Display showing an alert
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Wrong PSU warning
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Using PSU supplied
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Issue not resolved, please speak to our Customer Support Team
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Occurrence question
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Issue not resolved, please speak to our Customer Support Team
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Broken pump column
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Issue not resolved, please speak to our Customer Support Team
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Drip tray overflow
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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Pump rotor failure
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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Tank empty
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Tank missing
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Tank missing
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Issue not resolved, please speak to our Customer Support Team
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Tank missing
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Too cold
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Updating screen
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Triangle alert icon
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Continuous alert triangle
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Continuous alert triangle deep clean
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Triangle alert icon
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Temporary alert triangle
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Triangle alert icon not oscillating
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Power cycle
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Triangle alert icon
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Oscillation
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Oscillation
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The machine won't oscillate
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Changing the battery
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Replacing the remote control battery - step by step
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The machine won't stop oscillating
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Test the other remote buttons
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Purification
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The machine has stopped purifying whilst in Auto mode
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My readings are showing in different colours
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Air direction mode not working
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Machine starts operating on its own
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Lighting issues
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Lighting issues
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Unplug the machine
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Intermittent power
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No power
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Will not switch off
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Check the remote
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Test the other remote buttons
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Changing the battery
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Replacing the remote control battery - step by step
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The other buttons on the remote are working
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Issue resolved
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Check your app
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Unusual smell
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Burning
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Dusty or unpleasant
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Changing your filters
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Deep cleaning your machine
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Occurrence question
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Issue not resolved, please speak to our Customer Support Team
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Deep clean cycle - step-by-step
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Visible issue
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The Deep clean cycle button is flashing orange
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No
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Deep clean cycle - step-by-step
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Algae is growing inside the tank
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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There is an issue with the display
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No Display
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Night mode is not working
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Remote control doesn't work
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Changing the battery
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Replacing the remote control battery - step by step
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The countdown stops during the deep clean cycle
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Issue not resolved, please speak to our Customer Support Team
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Display showing an alert
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Evaporator full
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Deep cleaning your machine
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Deep clean cycle - step-by-step
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Filling the water tank
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Assembling your machine
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How to use the information menu
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Dyson Link app connection icons
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Dyson Link app update icons
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Information menu icons
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Other display icons
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Knowing your machine
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Continuous monitoring
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Using the remote control
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User guide
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Cleaning your machine
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Changing your filters
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Changing the filters - step-by-step
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Water hardness
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Popular queries
Please select the appropriate option
Replacing the remote control battery
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"
Is there anything else we can help with?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Check that your machine has been connected
If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.
Has your machine been connected to the Dyson Link app?
Connection unstable
Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Software update required
Some Link app features may not be available if your machine is not up to date.
Please ensure auto-update is turned on. You can do this by going to your machine's settings.
This will ensure you automatically receive the latest features and your machine functions correctly.
It can take up to 24 hours for your machine to receive updates after it is enabled.
Offline
This message will show if your machine is switched off or unable to connect to the Dyson Cloud.
Turn off and unplug the machine
Please turn the machine off, unplug and leave it for 10 seconds.
Plug the machine in and switch it on.
Check your internet connection
Check that your Wi-Fi router or access point has an established internet connection. For the Link app to see your Dyson machine, your mobile device should also be connected to your home Wi-Fi or mobile broadband.
Connectivity disabled on purifier
If connectivity is disabled, press and hold your purifier's power button for 5 seconds. Once enabled, a solid white Wi-Fi symbol will display on your purifier. Repeat to toggle between enabled/disabled.
Enable auto-update
Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.
Turn off and unplug
Please turn the machine off, unplug and leave for 10 seconds.
Move your machine and device closer to the router.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
What stage of the connection journey are you having trouble with?
Please follow the next step
Slow response
The app will show an error if the connection has failed. Tap retry/continue to try connecting again. If the issue is resolved, continue to the next step.
Please follow the next step
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Trouble connecting
Check your machine is plugged in and switched on.
Keep your device close to the machine and try again.
If the connection continues to fail, re-start the connection. Select 'Connecting your machine.' If this has already been tried, select 'Issue not resolved'
Please follow the next step
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Dyson Link app
You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.
You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.
Plug the machine in and switch it on.
Please follow the next step
Add machine
You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.
Location services
To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.
Select machine
Select your machine when it appears. The app will display its serial number.
Please follow the next step
Unable to find machine
If you are not able to see your machine, you can select it using the prompts in the app.
Ensure Bluetooth and Wi-Fi are enabled on your device.
Plug the machine in and switch it on.
Keep your device close to the machine during this process.
Select machine
Select your machine when it appears. The app will display its serial number.
Has this resolved the problem?
Pairing
Hold your device next to your machine's display
Press the power button when prompted on your machine to activate pairing.
Once paired, continue to the next step.
Please follow the next step
Manual pairing
If you are still not able to pair the machine, follow the on screen prompts to manually pair.
You will need your machine's 8-digit code located on the machine behind the filter.
Enter your machine's code to continue.
Please follow the next step
If you have previously connected your machine to your Wi-Fi network and you are not prompted to enter Wi-Fi details, select ‘Complete the set up’.
Enter network details
Select your network from the list of available networks.
Enter the Wi-Fi passord for the chosen network.
Please follow the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Taking ownership
If this product has been connected before and you decide to take ownership, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Where is the machine?
To personalise the machine and use with voice control services, select which room your machine is in.
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.
Purchase date
Enter the date of purchase. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Auto update
Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.
Set worldwide location
Set your location to display outdoor air quality information.
Set-up complete
Your machine is now fully connected and set-up.
Connection stage
You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.
Please follow the next step
Network not found
If you are not able to see your network, you can select it using the prompts in the app.
Please ensure your machine is in range of your Wi-Fi and your network is working correctly.
Refresh the network list.
Please follow the next step
Please select the appropriate option
Two-factor authentication
Check that the email address shown on the login screen is correct. The code will be sent to the address shown.
The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.
Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Dyson Link app
Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.
Minimum requirements:
- iOS 12
- Android 7.0 Nougat

Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Password reset
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Please follow the next step
Please follow the next step
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please follow the next step
Activate Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.
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To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.
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Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
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Please select the next step
Please follow the next step
Please select the appropriate option
Please follow the next step
Please select the appropriate option
Device proximity
The machine requires a stable Wi-Fi connection to the device you're using.
To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
Retrying connection
Should an error message be displayed on your device, the connection process will need to be restarted. Please select the appropriate option in the app.
Please follow the next step
Machine Password
The Dyson Link app will now prompt you to enter the machine's password.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.
Enter home Wi-Fi password
You will need to enter the password for your home Wi-Fi network.

Please follow the next step
Machine Password
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
Ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.
Enter home Wi-Fi password
You will need to enter the password for your home Wi-Fi network.
Please select the appropriate option
Confirming connection
Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.
Please follow the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.

Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Where is the machine?
To personalise the machine and use with voice control services, select which room your machine is in.

Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.

Purchase date
Enter the date of purchase. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Auto update
Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.
This will make sure you automatically receive the latest features and your app functions correctly.
If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.
Set worldwide location
Set your location to display outdoor air quality information.
Setup complete
Your machine is now fully connected and setup.
The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.
If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.
Please follow the next step
Router settings
The machine will only connect to the 2.4 GHz network.
Your device will need to be connected to the same network as the machine for initial set up.
To switch your router from 5GHz to 2.4GHz, please refer to your router's user guide, or visit the manufacturer's website. You will need to check that any other devices you have connected to your router will not be affected before changing this.
The router will need to be set to WPA or WPA2. Dyson connected products are not compatible with WEP encryption.
Reset Wi-Fi
Press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
If the machine already appears in the app lobby this will cause the connection to fail. Please remove the machine from the lobby before attempting to reconnect.
Once the above checks have been carried out, please restart the connection journey. If you have already attempted to reconnect please select 'Issue not resolved'.
Please select the appropriate option
Dyson Link app
You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on.
Please follow the next step
Add machine
You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.

Location services
To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.

Select machine
Select your machine from the available options.

Please follow the next step
Select your machine
Select your machine from the available options on screen.

Plug the machine in and switch on.
Keep your device close to the machine during this process.
Please select the appropriate option
Ensure the machine is plugged in
Your machine will require power through the connection set up.

Home Wi-Fi password
Please have your home Wi-Fi password to hand. You may need this later.

At this stage, your mobile device should be connected to the correct home Wi-Fi network. Ensure you are not connected to any public networks or the Dyson machine itself.
Your machine will use the same Wi-Fi network as your mobile device during the connection process.

Please note your machine can only connect to a network broadcasting a 2.4GHz signal. If your router is broadcasting a 5GHz signal, this may cause interference when attempting to connect your machine.
Please follow the next step
Mobile device
The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.
Activate Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.
This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging

Please select the next step
Enter home Wi-Fi password
Please enter the network password for your home Wi-Fi network.

Activate the Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging

To continue, follow the prompt.

The machine should appear as a network in your device's Wi-Fi settings.
Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.

Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
Please follow the next step
Incorrect password
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
- On a removable sticker on the front of the purifier
Notification issue
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.
Please follow the next step
Please select the appropriate option
Dyson Link app
Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.
Please follow the next step
Password reset
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Please follow the next step
Continue connection
The connection could still be taking longer than expected, please follow the prompts on the app to continue.
Please select the appropriate option
Connection issue
Please close the Dyson Link app and clear it from your recently used apps.
Relocate the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.
Plug the machine back in, turn it on at the wall and take it out of standby mode. The Wi-Fi light on the machine will turn white, indicating a solid connection.
Re-open the Dyson Link app and await a connection on the home screen.
If the machine appears in the app's lobby, you can complete the machine's set-up in the settings menu.
Please select the appropriate option
Restart the connection journey
If the machine is not appearing in the app's lobby the connection journey will need to be restarted.
Reset Wi-Fi
Before reattempting to connect the machine, reset the machine's Wi-Fi.
To do this press and hold the power button on the machine for approximately 20 seconds.
The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.
Once this sequence has been completed, the machine will have been reset and you can release the power button.
Please select the appropriate option
Enter home Wi-Fi password
Please enter the network password for your home Wi-Fi network.
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Activate the Wi-Fi
The machine has its own Wi-Fi signal which must be activated to complete connection.
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To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.
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Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
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To continue, follow the prompt.
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The machine should appear as a network in your device's Wi-Fi settings.
Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.
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Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.
Tap the notification to continue.
If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.
Please follow the next step
Incorrect password
If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.
The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.
The password can be found in the following places:
- Underneath the purifier's filter
- On the front of the operating manual
- On the remote control packaging
- On a removable sticker on the front of the purifier
Notification issue
The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.
Please follow the next step
Please follow the next step
Switching Wi-Fi
Plug the machine in and switch it on.
Check that Bluetooth and Wi-Fi are still enabled on your device.
Change your Wi-Fi network by going to your machine’s settings through the settings icon.
Select the network you want to connect to from the list of available networks.
Ensure your device remains close to the machine while switching networks.
Enter the Wi-Fi password to connect.
Historical data
With your machine selected, swipe up to view your air quality.
The following options are available:
- Daily or Weekly graph
- Switch days/weeks to view
- Ability to switch from showing:
- Air Quality
- PM2.5
- PM10
- VOC
- NO2
- HCHO
- Temperature
- Humidity
More information is available by selecting the options above.
Machine controls
Your machine's controls are available through the home screen of the app.
You can control the following;
- On/Off
- Auto humidify
- Auto purify
- Airflow speed
- Humidity control
- Oscillation
- Timer
- Night mode
- Airflow direction
Machine schedules
Schedules can be added or changed in your machine's settings.
Create a schedule for when your machine should switch on and off.
You can schedule the following settings:
- Auto purify mode
- Auto humidify mode
- Airflow speed
- Humidity control
- Oscillation
- Airflow direction
- Night mode
Accessing the settings
To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.
Temperature unit setting
The temperature unit can be changed in your machine's settings.
The temperature unit can be changed between Celsius and Fahrenheit.
Continuous monitoring setting
Enabling/disabling continuous monitoring can be changed in your machine's settings.
Continuous monitoring allows your machine to collect environmental information. Once selected, this feature is active at all times.
Filter management
The filter life can be checked in your machine's settings.
Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.
Location setting
Your home location can be changed by selecting the appropriate time zone.
Select location from the list. You can also search for a location to filter the list.
Once a new location has been chosen, update to save.
Room name setting
The room name can be changed in your machine's settings.
Select room location from the available list or enter a custom name.
Once a new room name has been selected, follow the prompts in the app to change.
Switching machines
To switch between your machines, select the hamburger menu. A list of your machines will show on the left.
You can also swipe between your connected machines by swiping the sides of your screen. For Android users, screen gestures may need to be disabled for this feature to work.
Switching Wi-Fi
You can change to a different router or access point in your machine's settings.
Plug the machine in and switch it on.
Check that Bluetooth and Wi-Fi are still enabled on your device.
Select the network you want to connect to from the list of available networks.
Ensure your device remains close to the machine while switching networks.
Enter the Wi-Fi password to connect.
Please select the appropriate option
Enabling the Dyson skill
Using the Alexa App on your mobile device or the Amazon website, search for "Dyson Skill". Once it appears, select the Dyson Skill and enable it.
You will be prompted to log in to your Dyson account. You should use the account you connected your machine with via the Dyson Link app.
Once you have logged in, follow the on-screen instructions to link Alexa to your Dyson machines.
How does Alexa identify my machine?
Alexa identifies Dyson machines using their room name. The room name is set when you first connect your machine with the Dyson Link app and can be changed using the Link app as well. A list of preset room names are available in the Dyson Link app, such as 'Bedroom' or 'Kitchen'.
For convenience, you can also rename your machine using the Alexa app. However, this does not affect the room name in the Dyson Link app or how you control your machine with voice commands.
To control a specific Dyson machine using voice commands, you can either directly name the machine in your first command or wait for Alexa to ask which machine you are referring to.
If you ask "Alexa, enable auto mode on Bedroom.", Alexa will identify the 'Bedroom' machine and enable the auto mode for it.
If you ask "Alexa, enable auto mode.", Alexa will ask which machine you want to enable the auto mode for.
Disabling the Dyson Skill
You can disconnect Alexa from your Dyson account and machines by disabling the Dyson skill. You can disable the Dyson Skill using the Alexa app or Amazon website.
Please note that you will need to log in to your Dyson account again if you choose to re-enable the skill.
Please select the appropriate option
Check if Alexa heard you
If Alexa did not respond to your most recent request, what you said may not have been recognised as a question or command. To make sure Alexa recognises your request, speak clearly and ensure you are close enough to your Echo device for her to hear you.
To check if Alexa is able to hear you, ask "Alexa, did you hear me?".
Check your Echo device
If Alexa is still not responding, please check the following:
- Make sure you are using the power adaptor that was included with your Echo device.
- Make sure you have an active internet connection.
- Ensure your Echo device isn't muted. The indicator light will be red when the device is muted.
- Move your Echo device to another location away from walls, speakers and other sources of background noise.
- Unplug your Echo device and plug it back in.
If Alexa is able to hear you, your Echo device should light up with a blue ring after saying "Alexa" to indicate she is listening. If your device has a screen, this will be shown as a blue bar on the display.
Reset your password
If you are unable to log in and link your Dyson account, you may need to reset your password. Select the forgotten password link on the log in screen to be taken through the reset process.
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
Multiple failures logging into the account (4 or more) will result in the account becoming locked. The account will remain locked for a 30 minute period.
Check for device or setup issues
In order for Alexa to discover your Dyson machine, it must be connected via the Dyson Link app and the Dyson Skill needs to be enabled.
If your machine has not been connected with the Dyson Link app, select the connection journey option to go through these steps.
Your Dyson machine and your Echo device should both be connected to the same Wi-Fi network to allow for discovery.
Check your machine
Turn off your Dyson machine at the wall for 10 seconds. Then turn it back on.
Do the same with your Echo device.
Check that your machine is online by viewing it in the Dyson Link app.
Check the Dyson skill
In the Alexa app on your mobile device, disable and then re-enable the Dyson Skill.
You will need to log into your Dyson account again after re-enabling the the Dyson Skill.
Ask Alexa what she heard
Alexa may have misheard you or misinterpreted something you said as a request. To understand why Alexa just did something, say "Alexa, why did you do that?" or "Alexa, what did you do?".
You can also ask Alexa to read back your most recent request by saying "Alexa, what's the last thing you heard?" or "Alexa, what did you hear?".
You can also view Alexa's activity in the Alexa app on your mobile device. The activity log shows utterances that Alexa heard, responses she gave and actions she took.
Alexa learns the more it is used and is always improving its natural voice recognition. Ease of use will improve over time, however some utterances and commands may need to be in a specific format for Alexa to recognise them.
For example, instead of asking "Alexa, turn on oscillation mode.", try asking "Alexa, turn on oscillation.".
This approach can work with other commands as well. Instead of "Alexa, turn on heating mode.", you can ask "Alexa, turn heat on.".
What are some of the things I can do with Alexa?
There are different kinds of directives that users can use to interact with Alexa. Here are some examples:
Turn settings on and off
- "Alexa, turn on my purifier."
- "Alexa, turn on night mode."
- "Alexa, turn off humidification."
Control number settings
- "Alexa, set the bedroom fan speed to 7."
- "Alexa, turn up the bedroom fan speed."
- "Alexa, decrease the bedroom fan speed by 3."
Changing mode settings
- "Alexa, set oscillation to wide."
Google and Google Home are trademarks of Google LLC.
Please select the appropriate option
Connect your Dyson machine to your Google Assistant-enabled device
Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.
You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.
Follow the instructions in the Google Home app to add your Dyson machines.
How does Google Assistant discover my machine?
When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.
Google Assistant uses this to name your machine in the Google Home app as well.
How do I control an individual Dyson machine?
To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.
If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.
Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.
Disconnecting your machine from the Google Home app
Open the Google Home app and tap the machine you wish to remove.
Tap the settings icon in the top right and select "Unlink Dyson".
When you remove your Dyson machine from a home:
- It will disconnect the device from members in the home
- It will be unlinked from your Google Account
- Data associated with this device will be deleted. Note: Some basic device data may remain associated with the home.
Check Google Assistant can hear you
Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.
Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.
Check your smart home device
First, make sure:
- Your Google Nest or Google Home speaker or display is powered on and plugged into a wall outlet
- The microphone isn't muted
- For Google Home: on the back of the device, touch the microphone mute button. Your Assistant will say whether the microphone is muted.
- For Google Nest Mini (2nd gen) and Google Home Mini (1st gen): on the side of the device, toggle the mic switch. Your Assistant will say whether the microphone is muted.
- For Google Nest Audio: on the back of the device, next to the power cord, toggle the mic switch. Your Assistant will say whether the microphone is muted.
- For Google Nest displays: on the back of your display, use the switch to turn on the microphone. Your Assistant will say whether the microphone is muted.
- The LED dots on top of your speaker or display spins or blinks when you say “Ok Google” or "Hey Google."
- If your Assistant answers other questions, try to ask the unanswered question in a different way.
General troubleshooting
If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.
Reboot your speaker or display
- Disconnect the power cable from your device.
- Reconnect the power cable.
Make sure your device recognizes the hotword
Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.
Make sure your device recognised the question correctly
- Ask your Assistant the question again.
- Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
- If it's still not recognizing the question, try to speak slower or try another question.
Resetting your password
If you aren't able to log in to link your Dyson account to the Google Home app, you may need to reset your Dyson account password.
Select the forgotten password link on the log in screen and follow the instructions.
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Check for device or setup issues
Your machine must be connected to the Dyson Link app and the Dyson Action must be enabled for Google Assistant to discover your machine.
If your machine hasn't been connected to the Dyson Link app, open the app and select Add machine. Follow the in-app connection instructions.
Check your machine
- Unplug your machine and wait for 10 seconds. Plug your machine back in and turn it on.
- Unplug your smart home device and wait for 10 seconds. Plug it back in.
- Open your Dyson Link app and check that your machine is online.
Check the Dyson Action
- Open the Google Home app and check that the Dyson Action is enabled
- Unlink the Dyson Action and then re-link it
What did Google Assistant hear?
Your command may have been misheard or misinterpreted by Google Assistant. To check this say "Hey Google, show me my activity" to bring up your recent activity, including recent voice commands.
You can also ask Google Assistant to read back the last command by asking "Hey Google, what did you hear?"
What actions did Google Assistant take?
Saying "Hey Google, show me my activity" will show you recent voice commands. You can view the details of each command to see what Google Assistant heard, the responses and actions taken.
Google Assistant learns the more you use it but some commands may not be recognised. Try using different words in your command.
For example, if you say "Hey Google, turn on fan motion", and it doesn't work, try saying "Hey Google, turn on oscillation mode".
What are some of the things I can ask Google Assistant?
There are different commands that can be used to interact with Google Assistant, here are some examples:
Turning your Dyson machine on and off
- "Hey Google, turn on my purifier"
- "Hey Google, turn on night mode"
- "Hey Google, turn off humidification on the purifier"
Changing fan speed
- "Hey Google, set the bedroom fan speed to 7"
- "Hey Google, turn up the bedroom fan speed"
- "Hey Google, decrease the bedroom fan speed by 3"
Changing oscillation settings
- "Hey Google, turn on oscillation mode"
- "Hey Google, set oscillation to wide"
Using the product with a filter or evaporator not produced by Dyson may have a detrimental effect on the functionality of the machine. Any issues therefore caused by using one or both of these, will not be covered under the products guarantee.
Please select the appropriate option
Check and clean the machine
A grating or grinding noise could be caused by a blockage.
To always get the best performance from your Dyson purifying humidifying fan, it's important to regularly clean it and check for blockages.
Cleaning your machine
Wipe the machine with a damp lint-free cloth, paying special attention to the two oscillating channels within the amplifier loop.

Look for blockages in the air inlet holes in the shrouds, the small aperture inside the amplifier loop, and the soft plastic mesh visible inside the machine when the evaporator is removed.

Use a soft brush to remove dust and debris.

Do not use detergents or polishes to clean the machine.

Paper in the clear bin
This will indicate that the machine is working correctly.
Like our other cordless vacuums, this machine is engineered for quick clean-ups on hard floors and carpeting, as well as for furniture, stairs and inside the car.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Trickling or gurgling noise
If your machine is making a trickling or a gurgling sound, this indicates that the evaporator may be missing or has not been inserted correctly. Remove the evaporator and reinsert it.

Hold the evaporator by the handle and push it into the machine until it slots into place.
With the evaporator in place, close the inner door making sure it clicks firmly shut.

A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.

Should the drip tray overfill, the machine's water return float is activated. As the water returns to the tank, a trickling or gurgling noise may be heard. The display screen will prompt that a deep clean cycle is to be run.

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.
Deep cleaning your machine
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Before and after long periods where humidification is not used, we recommend you run an additional Deep clean cycle.
In hard water areas, you may need to run the Deep clean cycle more frequently. We recommend you use filtered water to always get the best performance from your machine.
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
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Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.
Deep cleaning your machine
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Before and after long periods where humidification is not used, we recommend you run an additional Deep clean cycle.
In hard water areas, you may need to run the Deep clean cycle more frequently. We recommend you use filtered water to always get the best performance from your machine.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up.

Press the Deep clean cycle button
Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Remove the tank
Push down on the outer cover release buttons to remove the outer covers. The inner door will spring open. Put the outer covers to one side as you carry out the Deep clean cycle.
Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator
Remove the evaporator from your machine, place it in the water tank and refit the cap.

Keep the cap dry
Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Make a descaling solution
Measure out 150g of citric acid and place it in the water tank.
Agitate gently until all the citric acid has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap
Replace the cap and secure the cap clips in place.
Wipe off any excess water to avoid drips.
Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Refit the tank
Slide the water tank back into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.

Remove the tank
When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Rinse
Unclip the cap, take the evaporator out of the water tank and rinse it under a cold tap.
Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the tank
Refill the water tank to the Max level. Wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Reassemble
Push the evaporator back into your machine, making sure that it is securely in position.
Close the inner door and replace the outer covers.
Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.
Slide the water tank back into your machine and make sure it is securely in place.

Reassemble the machine
If your machine is whining or whistling, it may be because one of the parts is not securely fitted.
Switch off, unplug and reassemble your machine.
Push down on the buttons on either side of your machine to release the outer covers. Push down on the tabs to remove the filters.

Push down the water tank release buttons on the sides of your machine.