
Let's get your machine working
Dyson Purifier Hot+Cool Formaldehyde™ HP09 (Nickel/Gold)
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HP07 / HP09
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Cleaning the machine
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More help required
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There is a problem with my machine
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Performance
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The airspeed won't change
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Issue resolved
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Test the remote control
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Replacing the remote control battery
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App airflow control
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unable to use the App
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The other buttons on the remote are working
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Check your app
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Machine is only hot on one side
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My machine is not heating
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Can't heat machine with app
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Issue resolved
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Power or electrical issue
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Machine run time
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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The remote control doesn't work
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Check the Dyson Link app
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Press the button
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Check the remote
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Check the Dyson Link app
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Check the app
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Issue not resolved, please speak to our Customer Support Team
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Replacing the filter - step by step
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Clicking when oscillating
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Low humming noise when turned off
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Whining or whistling noise
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Remove both filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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Reset the machine
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Night mode is not working
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My screen is not displaying correctly
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There is an issue with the display
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Move the machine
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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The air quality graph shows a flat line
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Formaldehyde readings do not show
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Humidity readings do not show
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Particulate matter readings do not show
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Temperature readings do not show
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There's a problem with the oscillation
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Change the battery
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Check with the Dyson Link app
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The machine won't oscillate
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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Issue not resolved, please speak to our Customer Support Team
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Dust from my filter
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Display icons
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Alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Formaldehyde (HCHO)
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Indoor humidity
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Nitrogen dioxide and other oxidising gases
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Indoor temperature
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Volatile organic compounds
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Wi-Fi
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Dyson Link app and connectivity
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Post connection troubleshooting
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Losing connection frequently
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Issue not resolved, please speak to our Customer Support Team
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Connection journey
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Sign into your Dyson account
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Add a machine
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Can't see your machine
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Trouble with detecting your purifier
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We've found these Dyson machines
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Detecting your device
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Activate the pairing process
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Pairing machine
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Machine paired
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Machine pairing issue
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Connection journey
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Add a machine
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Can't see your machine
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Trouble with detecting your purifier
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Machine not visible using Bluetooth
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Locate code
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Checking WiFi
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We've found these Dyson machines
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Enable auto-updates
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Set worldwide location
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Setup complete
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Issue resolved
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New owner
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Machine not paired
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Pairing resolved
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Machine not visible using Bluetooth
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Locate your purifier's code
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Checking WiFi
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We've found these Dyson machines
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Detecting your device
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Pairing machine
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Machine paired
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Auto update
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Set worldwide location
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Setup complete
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Issue not resolved, please speak to our Customer Support Team
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Resolved
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New owner
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Machine not paired
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Pairing resolved
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We've found these Dyson machines
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Sign into your Dyson account
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Issue not resolved, please speak to our Customer Support Team
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Connection failed
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Issue not resolved, please speak to our Customer Support Team
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Using your purifier and the Dyson Link app
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Machines air information
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More help required
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App controls
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Airflow direction
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On/Off
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Automatic mode
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Fan speed
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Night mode
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Oscillation
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Timer
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Changing and resetting the filter
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Changing the carbon filters
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Changing the filter
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Changing the glass HEPA filter
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Install the filter
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Scheduling
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Issue resolved
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Scheduling not working
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Home location
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Software information
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UI display screens
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Activity
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Air quality
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Product guide
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App remote
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Siri Shortcuts
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Activating Siri
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Creating Siri Shortcuts
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Deleting Siri Shortcuts
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Siri Shortcuts description
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Control multiple machines
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Siri Shortcuts region
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Using Siri Shortcuts
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Siri Shortcuts version
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Replacement parts
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HEPA+Carbon filter
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Remote control
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Filter shroud
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Using your Dyson machine
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Using the remote control
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Where is the serial number located?
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How to assemble your Dyson machine
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Getting started
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Getting started - step-by-step
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How to use the information menu
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User guide
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How to adjust the airflow
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How to use Auto mode
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How to use Night mode
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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Error codes
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Changing the filter
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Replacing the filter - step by step
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Please select the appropriate option
Cleaning the machine
To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.
If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
On/Off
Ensure the machine is switched on.

Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Remote control
Point the remote directly at the front of the machine while pressing the button.
Test cooling mode.

Test the heating control.

Test the oscillation.

Test the sleep timer.

Changing the battery
Unscrew the remote control's battery compartment.
Replacing the remote control battery
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
App airflow control
Access the App to control the airflow.
Change settings within the app.
Has using the app resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 969897-14
Curved and magnetized to store neatly on the machine
$29.99

Remote control
Part no. 969897-14
Curved and magnetized to store neatly on the machine
$29.99
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 969897-14
Curved and magnetized to store neatly on the machine
$29.99

Remote control
Part no. 969897-14
Curved and magnetized to store neatly on the machine
$29.99
Test airspeed change using the Dyson link app.
Heating elements
The heating elements turn on one at a time and so this is to be expected when the machine first turns on.
Run the purifier for 1 minute at the highest temperature setting.
NB: The heating elements will only work with the airflow facing forwards.
Target temperature
The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.
Press the red temperature control button until the digital display on the Main body shows 37°C.
Safety Standard UL 1278
In compliance with safety standard UL 1278, heating control is not available from the Dyson Link app. Please use the machine's remote control.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Intermittent power
Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating. This would also occur if the machine is set to auto and providing heat constantly for 9 hours. NB: This feature cannot be switched off.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check using the remote control
Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.
Removing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote.
Replace the battery with type CR 2032.
Check with the Dyson Link app
Try using the Dyson Link app to control the oscillation.
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Point the remote directly at the front of the machine while pressing the button.
Open the Dyson Link app.
Under your Purifier, open the remote on the app and press the ON/OFF button.
Open the Dyson Link app.
Under your Purifier, open the remote on the app and press the ON/OFF button.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check and clean machine
To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.
If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Your filter may need replacing.
Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?
You might need a replacement part.
You can solve this by ordering a new Dyson Genuine filter below or you can contact our Customer Support Team at 1-866-314-8881.
Dyson Genuine filter
Part no. 965432-01
<p>Genuine Dyson filter for your Dyson purifier.</p>
$79.99

Dyson Genuine filter
Part no. 965432-01
<p>Genuine Dyson filter for your Dyson purifier.</p>
$79.99
$79.99
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Has this resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Changing your HEPA+Carbon filters
Before changing your filter, switch off and unplug your Dyson purifying fan heater.
The remaining filter life is displayed on the screen and will indicate when your non-washable filters need replacing. Press the Information button on your remote or check on the Dyson Link app.
You'll need to reset the filter life on your machine.

Your machine comes with a permanent catalytic filter and a HEPA+Carbon filter.
You won't need to change your catalytic filter.

To change your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

Push the replacement filter into the outer cover and make sure the tabs click into place.

Put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine, and reset your filter life.

Resetting your HEPA+Carbon filter life
It's important to reset your filter life after you have replaced your filter.

Press and hold the Night mode button on your remote control.
The display on your machine will countdown from five, the filter life will be reset and your machine is ready to use.

Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.
This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.
Check base
Check around the base of the machine for any debris or obstructions.
Please try taking the filters off, then reattaching them to ensure they are correctly clicked into place. When attaching the filters, press in and up, and check there are no gaps or loose areas.
If the filters are not attached correctly, a triangle warning may show on your screen. If this happens, please reattach the filters securely.
Continuous monitoring
The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.
There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.
This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Please check the following on the app:
Swipe up to reveal the setting tab and tap to open options.
Swipe down to find the continuous monitoring option and tap to open.
Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.
Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.
Retest the machine.
Restart the machine
Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Remove the filters
Switch off and unplug the machine.

To remove your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

With the HEPA+Carbon filter removed, put the outer covers into position on your machine and push firmly until they both click securely into position.
Plug in and switch your machine.

You might need a replacement part.
You can solve this by ordering a new Dyson Genuine filter below or you can contact our Customer Support Team at 1-866-314-8881.
Dyson Genuine filter
Part no. 965432-01
<p>Genuine Dyson filter for your Dyson purifier.</p>
$79.99

Dyson Genuine filter
Part no. 965432-01
<p>Genuine Dyson filter for your Dyson purifier.</p>
$79.99
$79.99
Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.
Please select the appropriate option
The colour of the numbers and readings on the display are linked to the air quality of the respective category.
Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.
Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.
The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.
There may be times when the display is showing green but the fan speed is still high.
This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.
If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.
Fault
Reset the machine.

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Night mode is not working
When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.
If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.
In both scenarios, when the machine is interacted with, the screen brightness will uplift.
If your screen is not displaying correctly (incorrect reading, white screen etc), please ensure you have updated all the software to the latest version.
When setting up a product, we strongly recommend enabling auto-updates, to allow your machine to easily download the latest software.
To enable auto-updates, open the Dyson Link app and click the cog at the top right of the home screen.
Click 'Your Purifier's settings'.
Scroll down to 'Software' and enable Auto-update.
Restart the machine
Switch off and unplug the machine.

Ensure all outside doors and windows are closed.
Vacuum the four sensor slots to the left of the LCD screen.

Plug in and test the machine.

Switch off and unplug the machine.

Move the machine to another room.
Plug in and test the machine.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
If your machine is new out of the box and has been turned on for less than one hour, the machine may still be calibrating. This process takes up to one hour to complete. Please leave the machine running during this time.
After one hour, turn the machine off and then on again. Press the power button on either the main body or the remote control.
If your purifier has been plugged into a stable power source for over one hour and the selected readings still do not show, we advise that you perform a factory reset.
Press and hold the power button on both the main body and the remote control.
Continue to hold the buttons until the LCD screen shows a countdown timer.
Once the countdown has been completed, the machine will have reset.
Your purifier will turn on automatically. Leave your machine running for one hour to perform self-calibration.
Note: By resetting the machine, your Wi-Fi network details will have been removed and your purifier will no longer be connected to the Dyson Link app. You will need to restart the connection journey.
The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
Please select the appropriate option
Check remote control
Ensure the correct button on the remote is being pressed.

Remote control
Point the remote directly at the front of the machine while pressing the button.
Test cooling mode.

Test the heating control.
Test the airflow.

Test the sleep timer.

We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Check with the Dyson Link app
Open the app and set the machine to oscillate.
If you do not have the Dyson Link app set up, please select 'No' as the next option.
Check machine base
Ensure all the feet are attached to the base of the machine.
Place the purifier on a flat, non-slip surface.
Check remote control
Ensure the correct button on the remote is being pressed.

Point the remote at the base of the purifier and test the controls.
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Information menu
Press this button to scroll through the information being monitored by your Dyson purifying fan.
Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.
When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.
Alert icon
If your machine shows an alert icon, try turning it off and then on again. If this doesn’t clear the alert, contact Dyson Customer Care.

Indoor air quality - 12 seconds
Monitor the current air quality with a graph showing the last 12 seconds of data.

Is the machine working as expected?
Indoor air quality - 24 hours
Monitor the air quality with a graph showing the last 24 hours of data.

Is the machine working as expected?
Filters
The remaining filter life is shown on the LCD screen and will indicate when your filters need replacing.

Is the machine working as expected?
Formaldehyde (HCHO)
A common indoor pollutant. It can be released for many years form furnishings, floorings and glue.

Is the machine working as expected?
Indoor humidity
The amount of water vapour in the air, shown as a percentage.

Is the machine working as expected?
Nitrogen dioxide and other oxidising gases
These potentially harmful gases are released into the air by combustion, for example, the burning gas when cooking and in vehicle exhaust emissions.

Is the machine working as expected?
Particulate matter (PM10)
Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Is the machine working as expected?
Particulate matter (PM2.5)
Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Is the machine working as expected?
Indoor temperature
Monitor the ambient temperature to help maintain a comfortable environment.

Is the machine working as expected?
Volatile organic compounds
VOCs are typically odours that may be potentially harmful. These can be found in cleaning products, paints and furnishings.

Is the machine working as expected?
Wi-Fi
The current status of connection to the Wi-Fi network.

Is the machine working as expected?
Dyson Link app and connectivity
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
Please select the appropriate option
App version
Please ensure you have the latest version of the Dyson Link App installed on your device.
Please select the appropriate option
Closer connection
Try moving the device closer to the purifier.
You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.
Please follow the next step.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
Trouble with detecting your purifier
Please check your purifier is plugged in and switched on.
Check your device's settings
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Connectivity disabled on purifier
Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.
Please select the next step
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Detecting your device
Hold your device next to your machine's display
This will allow your machine to detect your device.
Make sure you hold your device to the left hand side of the display to ensure it detects your device
Please select the next step
Activating the pairing process
Press the power button on your machine.
This will activate the pairing process.
Ensure you press and release the button instantly
WARNING: Do not hold the button down
Please select the next step
Pairing machine
Please wait while the app verifies the connection with your machine.
Please select the next step
Machine paired
Now, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
Please select the next step
Enter network password
Please enter the network password for your chosen network
Please select the next step
Confirming connection
This will just take a moment whilst we connect.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Incorrect password
Please ensure you are typing in the correct and full WiFi password.
Encryption
Please ensure that your router is set to WPA / WPA2 security encryption
We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
Trouble with detecting your purifier
Please check your purifier is plugged in and switched on.
Check your device's settings
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Connectivity disabled on purifier
Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.
Please select the next step
Manual connection
If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.
Please select the appropriate option
Locate your purifier's code
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Enter this code into the following screen and it should detect your machine.
Check the WiFi connection
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Are you this machine's new owner
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Set worldwide location
Tap the text at the top of the screen to set your location and display outdoor air quality information
Please select the next step
Setup complete
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Enable Bluetooth
Please ensure that your device has bluetooth switched on.
Please select the next step
Manual connection
If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.
Please select the appropriate option
Locating your purifier's code
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Enter this code into the following screen and it should detect your machine.
Check the WiFi connection
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Detecting your device
Hold your device next to your machine's display
This will allow your machine to detect your device.
Please select the next step
Pairing machine
Please wait while the app verifies the connection with your machine.
Please select the next step
Machine paired
Now, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
Please select the next step
Enter network password
Please enter the network password for your chosen network.
Please select the next step
Confirming connection
This will just take a moment whilst we connect.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Incorrect password
Please ensure you are typing in the correct and full WiFi password.
Encryption
Please ensure that your router is set to WPA / WPA2 security encryption
We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Check the WiFi connection
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Are you this machine's new owner?
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
To personalise the machine and use with voice control services, select which room your machine is in.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Set worldwide location
Tap the text at the top of the screen to set your location and display outdoor air quality information.
Please select the next step
Setup complete
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Bluetooth on
Please ensure that your device has bluetooth switched on.
Please select the next step
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
Password reset
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select at which point the connection failed.
If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.
If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Checking your machines air information
To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.
Please select the appropriate option
App controls
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
Please select the appropriate option
Airflow direction
This button allows you to change the airflow direction between front or rear flow.
