Support | Troubleshooting

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Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 965478-11

Main body and cyclone

Part no. 965478-11

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Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

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Example: AB1-US-ABC1234A

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Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

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Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Main body and cyclone

Part no. 965478-11

Replacement main body and cyclone for your Dyson cordless vacuum.

You might need to arrange a visit from a Dyson expert.

It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Main body and cyclone

Part no. 965478-11

Main body and cyclone

Part no. 965478-11

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Main body and cyclone

Part no. 965478-11

Replacement main body and cyclone for your Dyson cordless vacuum.

Battery

Part no. 970938-01

Battery

Part no. 970938-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

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E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

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Sorry - there's been a technical issue

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Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Battery

Part no. 970938-01

<p>Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery. </p>

$149.99

Charger

Part no. 969350-02

Charger

Part no. 969350-02

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

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Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Charger

Part no. 969350-02

<div>Charges your vacuum with or without the Wall Dok™.</div>

$29.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Bin

Part no. 965443-01

Bin

Part no. 965443-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Bin

Part no. 965443-01

Replacement bin for your Dyson vacuum cleaner.

$29.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Battery

Part no. 970938-01

Battery

Part no. 970938-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Battery

Part no. 970938-01

$149.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Digital Motorbar

Part no. 971358-01

Digital Motorbar

Part no. 971358-01

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Digital Motorbar

Part no. 971358-01

Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.

$129.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Wand (587mm)

Part no. 971196-19

Wand (587mm)

Part no. 971196-19

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Wand (587mm)

Part no. 971196-19

Replacement wand for your Dyson vacuum cleaner.

$29.99

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Wand (587mm)

Part no. 971196-19

Wand (587mm)

Part no. 971196-19

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Use this form to notify our Customer Support Team. They'll check if your machine is eligible for free replacements and order the right part for you.

*Required fields.

First name*

Last name*

Email address*

Mobile number*

E.g. 07123 456789

Address line1*

Address line2

Postcode*

Town/City*

County

Country

Serial number*

Example: AB1-US-ABC1234A

Do you need help locating your serial number?

Purchase date*

DD / MM / YYYY

Requested part no.*

Additional notes

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Return to support home

Sorry - there's been a technical issue

Please resubmit the form. Or contact our experts through another channel

Contact Dyson Support

Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Wand (587mm)

Part no. 971196-19

Replacement wand for your Dyson vacuum cleaner.

$29.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Further help

Dyson V15 Detect

Let's get your machine working

Apologies. We can’t help you online.

You might need to arrange a visit from a Dyson expert.

Main body and cyclone

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

Sorry - there's been a technical issue

You might need to arrange a visit from a Dyson expert.

Main body and cyclone

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

Sorry - there's been a technical issue

Battery

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.

Sorry - there's been a technical issue

Charger

Your machine may be eligible for free replacement parts

Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.