
Let's get your machine working
Dyson V15 Detect
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Troubleshooting
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LCD screen
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Particle count and graph
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Understanding the particle count
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Issue resolved
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Replacement part required
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Check inlet
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Clear the bin
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Accessory blocked
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Replacement part required
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Filter wash alert
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Machine is pulsating
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Replacement part required
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High pitched whistle
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Check inlet
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Pick up issues
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Blockage light
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Digital screen showing alert
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Issue not resolved, please speak to our Customer Support Team
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Replacement part required
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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High Torque cleaner head
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Replacement part required
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Replacement part required
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Filter wash alert
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Emptying the bin - video
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Emptying the bin - step by step
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Fine dust from new
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Issue resolved
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Scratches or marks on the wand
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Replacement part required
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Laser not working
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Laser not working
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Replacement part required
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Check the inlet
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Test another tool
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-11

Main body and cyclone
Part no. 965478-11
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Main body and cyclone
Part no. 965478-11
Replacement main body and cyclone for your Dyson cordless vacuum.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-11

Main body and cyclone
Part no. 965478-11
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Main body and cyclone
Part no. 965478-11
Replacement main body and cyclone for your Dyson cordless vacuum.
Battery
Part no. 970938-01

Battery
Part no. 970938-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Battery
Part no. 970938-01
<p>Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery. </p>
$149.99
Charger
Part no. 969350-02

Charger
Part no. 969350-02
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Bin
Part no. 965443-01

Bin
Part no. 965443-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Battery
Part no. 970938-01

Battery
Part no. 970938-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Battery
Part no. 970938-01
<p>Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery. </p>
$149.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Digital Motorbar
Part no. 971358-01

Digital Motorbar
Part no. 971358-01
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.

Digital Motorbar
Part no. 971358-01
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Wand (587mm)
Part no. 971196-19

Wand (587mm)
Part no. 971196-19
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Wand (587mm)
Part no. 971196-19

Wand (587mm)
Part no. 971196-19
Your machine may be eligible for free replacement parts
Is your machine under warranty?

Thank you. We’ve received your request. Our customer support team are working on it and will be in touch with you shortly.
We've sent a confirmation email and will be in touch soon to help resolve your issue or book you a new part.

Sorry - there's been a technical issue
Please resubmit the form. Or contact our experts through another channel
Sorry - your machine is no longer eligible for free replacement parts. You can purchase your new part below.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Further help
Dyson V15 Detect