Test the machine

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn the machine on.

Put the machine in Max mode.

Turn the machine off.

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

Turn on and test the machine.

Turn the machine off.

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Turn on and test the machine.

Turn the machine off.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Turn on and test the machine.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

This indicates the filter needs washing. Please follow the steps in the video.

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Turn on and test the machine.

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Clear the floor tool

Press the cleaner head release button to remove it from the wand.

Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

Washable brush bars - step by step

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Press the cleaner head release button to remove it from the wand.

Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Hold the brush bars under running water and gently rub to remove any lint or dirt. Keep washing until the water runs clear.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

The cleaner head housing is not washable and should only be wiped over with a damp lint-free cloth.

Refit the cleaner head on the machine.

Turn on and test the machine.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Turn on and test the machine.

Check the bin inlet

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Turn on and test the machine.

If the noise occurs with the wand and cleaner head attached, it is likely to be caused by something caught in the cleaner head. Select the appropriate cleaner head.

If the noise occurs without the wand and cleaner head, it is likely to be caused by either the bin or cyclone.

The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.

Pick up issues are typically caused by a blockage.

Turn the machine off.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn on and test the machine.

Turn the machine off.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Turn on and test the machine.

Ensure the machine is only used on hard-flooring. The machine will not work on carpet.

Turn the machine off.

Remove the battery

Push up the battery release button on the top of the handle and slide the battery out of the handle.

Fit the battery

Align your battery with the handle and slide it in. Push firmly until it clicks into place.

Turn the machine on.

This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.

Turn the machine off.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Turn on and test the machine.

Run time

The overall run time can increase and decrease depending on the power mode, floor type and tool being used.

Eco mode

The machine will run for up to 20 minutes on Eco mode.

Max mode

Designed for intensive cleaning on ground-in dirt, with up to 5 minutes of run time.

Fully charge the machine for 4 hours.

Where you have additional click-in batteries, we recommend alternating and charging all click-in batteries regularly to prolong battery health.

Test the machine

Remove all tools and accessories from the machine.

Press the ON/OFF button on the Main body of the machine.

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 4 hours.

The LED light on the end of the handle will pulse with a blue LED light when charging and the light will go out when fully charged.

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter and the two washable brush bars from the Dyson omnidirectional Fluffy™ cleaner head can be washed. The bin can be cleaned with a damp cloth only. Washed and cleaned parts must be completely dry before being refitted to the machine.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

This indicates the filter needs washing. Please follow the steps in the video.

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Turn on and test the machine.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Max mode.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

Ensure the machine is only used on hard-flooring. The machine will not work on carpet.

Please check all floor tools

Please connect the floor tool directly on to the bin.

If the brush bar on every tool spins when connected to the bin, please select "The wand is damaged".

If the brush bar isn't spinning on any tool, please select "The brush bar does not spin on any cleaner head".

Clear the floor tool

Press the cleaner head release button to remove it from the wand.

Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

Washable brush bars - step by step

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Press the cleaner head release button to remove it from the wand.

Push the button on top of the cleaner head to release the brush bars. Slide them out of the cleaner head.

Pull the brush bars off the end cap and put the end cap to one side, don't wash it.

Hold the brush bars under running water and gently rub to remove any lint or dirt. Keep washing until the water runs clear.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Each brush bar is engineered to correspond to a specific position on the end cap, a smaller grey and larger black section. It is important that both brush bars are fitted in the correct position. Slide the assembled brush bars back into the cleaner head.

The cleaner head housing is not washable and should only be wiped over with a damp lint-free cloth.

Refit the cleaner head on the machine.

Turn on and test the machine.

Clear the floor tool

With the Quick-release Mini motorised head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Quick-release Mini motorised head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Please follow the steps in the video.

Please ensure that you are emptying the bin as soon as the dirt reaches the level of the MAX mark.

Should the dirt in the bin exceed the MAX mark, the excess dirt can be pulled directly into the filter causing a blockage.

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the wand by pressing the red wand release button and pulling away from the bin.

Emptying the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Scratches or marks on the wand

Marks on the wand can be caused by making contact with a painted surface such as a door frame.

These can be removed by wiping them with a damp cloth.