
Let's get your machine working
Dyson V11 Pro
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Replacement part required
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Accessory
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Cutting out
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Direct drive cleaner head
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High Torque cleaner head
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Quick-release Mini motorised head
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Soft roller cleaner head
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Washing the brush bars
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Filter wash alert
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Unusual noise
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Machine is pulsating
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Blockage light
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Check for blockages
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Select floor tool
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Accessory blocked
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Check inlet
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Direct drive cleaner head pulsing
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Replacement part required
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High Torque cleaner head pulsating
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Replacement part required
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QR Mini motorised head pulsing
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Replacement part required
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Soft roller cleaner head pulsing
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Replacement part required
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Washing the brush bars
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Washing the brush bars - step-by-step
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Replacement part required
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Cutting out
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Blockage light
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Replacement part required
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning on the floor tool
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Washing the brush bars
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step-by-step
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Digital screen showing alert
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Scratches or marks on the wand
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Replacement part required
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99

Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99

Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99

Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.
Battery
Part no. 970938-01
<p>Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery. </p>
$149.99

Battery
Part no. 970938-01
<p>Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery. </p>
$149.99
$149.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99

Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Motorbar™ cleaner head
Part no. 972182-01
<p>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</p>
$129.99
Motorbar™ cleaner head
Part no. 972182-01
<p>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</p>
$129.99
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99

High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99
$111.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99

Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99

Charger
Part no. 969350-02
<div>Charges your vacuum with or without the Wall Dok™.</div>
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Motorbar™ cleaner head
Part no. 972182-01
<p>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</p>
$129.99
Motorbar™ cleaner head
Part no. 972182-01
<p>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</p>
$129.99
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99

High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$111.99
$111.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99

Main body & cyclone
Part no. 965321-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Wand (Iron) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Iron)
Part no. 969109-06
<p>Replacement Wand (Iron) for your Dyson cordless vacuum.</p>
$29.99

Wand (Iron)
Part no. 969109-06
<p>Replacement Wand (Iron) for your Dyson cordless vacuum.</p>
$29.99
You might need a replacement part.
You can solve this by ordering a new Wand (Iron) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Iron)
Part no. 969109-06
<p>Replacement Wand (Iron) for your Dyson cordless vacuum.</p>
$29.99

Wand (Iron)
Part no. 969109-06
<p>Replacement Wand (Iron) for your Dyson cordless vacuum.</p>
$29.99
Further help
Dyson V11 Pro