Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body & cyclone

Part no. 965321-01

Replacement main body and cyclone for your Dyson cordless vacuum.

$129.99

Main body & cyclone

Part no. 965321-01

Replacement main body and cyclone for your Dyson cordless vacuum.

$129.99

Currently out of stock

$129.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 970050-01

Replacement Bin for your Dyson cordless vacuum.

$29.99

Bin

Part no. 970050-01

Replacement Bin for your Dyson cordless vacuum.

$29.99

Currently out of stock

$29.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Currently out of stock

$129.99

Notify me

You might need a replacement part.

You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

High Torque cleaner head

Part no. 970100-05

Replacement High Torque cleaner head for your Dyson vacuum cleaner.

$129.99

High Torque cleaner head

Part no. 970100-05

Replacement High Torque cleaner head for your Dyson vacuum cleaner.

$129.99

You might need a replacement part.

You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 970938-01

Replacement battery for your Dyson V15 Detect™, Dyson Outsize and Dyson V11™ vacuum. Please be aware Dyson V11™ vacuums use two types of battery. Some use a click-in battery while others use a standard screw-in battery. You will be able to tell by checking your machine where the handle meets the battery. If there is a large red button that releases your battery from the main body, then your machine will need this click in battery.

$149.99

Battery

Part no. 970938-01

$149.99

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 970050-01

Replacement Bin for your Dyson cordless vacuum.

$29.99

Bin

Part no. 970050-01

Replacement Bin for your Dyson cordless vacuum.

$29.99

Currently out of stock

$29.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.

Filter

Part no. 970013-02

Replacement Filter for your Dyson cordless vacuum.

$29.99

Filter

Part no. 970013-02

Replacement Filter for your Dyson cordless vacuum.

$29.99

You might need a replacement part.

You can solve this by ordering a new Main body & cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body & cyclone

Part no. 965321-01

Replacement main body and cyclone for your Dyson cordless vacuum.

$129.99

Main body & cyclone

Part no. 965321-01

Replacement main body and cyclone for your Dyson cordless vacuum.

$129.99

Currently out of stock

$129.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need to arrange a visit from a Dyson expert.

It looks like the High Torque brush bar isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

High Torque brush bar

Part no. 970135-01

Replacement High Torque brush bar for your Dyson vacuum cleaner.

$29.99

High Torque brush bar

Part no. 970135-01

Replacement High Torque brush bar for your Dyson vacuum cleaner.

$29.99

You might need a replacement part.

You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

High Torque cleaner head

Part no. 970100-05

Replacement High Torque cleaner head for your Dyson vacuum cleaner.

$129.99

High Torque cleaner head

Part no. 970100-05

Replacement High Torque cleaner head for your Dyson vacuum cleaner.

$129.99

You might need a replacement part.

You can solve this by ordering a new Rear edge below or you can contact our Customer Support Team at 1-866-314-8881.

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson vacuum cleaner.

$18.99

Rear edge

Part no. 969330-01

Replacement rear edge for your Dyson vacuum cleaner.

$18.99

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

Charger

Part no. 969350-02

Charges your vacuum with or without the Wall Dok™.

$29.99

You might need a replacement part.

You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$24.99

Combination tool

Part no. 967482-01

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$24.99

You might need a replacement part.

You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$24.99

Crevice tool

Part no. 967612-01

Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.

$24.99

You might need a replacement part.

You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.

Docking station

Part no. 970011-01

Wall-mounted dock to recharge your vacuum and tidily store tools.

$19.99

Docking station

Part no. 970011-01

Wall-mounted dock to recharge your vacuum and tidily store tools.

$19.99

Currently out of stock

$19.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Wand (Black) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Black)

Part no. 969109-13

Replacement Wand (Black) for your Dyson cordless vacuum.

$29.99

Wand (Black)

Part no. 969109-13

Replacement Wand (Black) for your Dyson cordless vacuum.

$29.99

Currently out of stock

$29.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.

Brush bar

Part no. 967480-01

Replacement brush bar for your Dyson vacuum cleaner.

$8.99

Brush bar

Part no. 967480-01

Replacement brush bar for your Dyson vacuum cleaner.

$8.99

Currently out of stock

$8.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Mini motorized tool end cap below or you can contact our Customer Support Team at 1-866-314-8881.

Mini motorized tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

Mini motorized tool end cap

Part no. 967481-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

You might need a replacement part.

You can solve this by ordering a new Wand storage clip below or you can contact our Customer Support Team at 1-866-314-8881.

Wand storage clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$8.99

Wand storage clip

Part no. 970129-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$8.99

We need a little more information to help us solve your issue.

You might need a replacement part.

You can solve this by ordering a new Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Motorbar™ cleaner head

Part no. 972182-01

43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$129.99

Currently out of stock

$129.99

Notify me

You might need a replacement part.

You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

High Torque cleaner head

Part no. 970100-05

Replacement High Torque cleaner head for your Dyson vacuum cleaner.

$129.99

High Torque cleaner head

Part no. 970100-05

Replacement High Torque cleaner head for your Dyson vacuum cleaner.

$129.99

You might need a replacement part.

You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Further help

Dyson V11 Torque Drive (Black)

Let's get your machine working

Let's get your machine working

How to clean your tools

Issue resolved

More help required

Troubleshooting

Alerts

Battery alerts

Charging the battery

LEDs whilst charging

Issue resolved

No power

Replacement part required

Replacement part required

Replacement part required

No LEDs whilst charging

Inspect display

Replacement part required

Replacement part required

Blue flashing LEDs whilst charging

Blockage alert

Check for blockages

Select floor tool

Accessories

Cutting out

Clear the bin

Washing the filter - video

Washing the filter - step-by-step

Replacement part required

All attachments

Direct drive cleaner head

High Torque cleaner head

Quick-release Mini motorised head

Soft roller cleaner head

Washing the brush bars

Cutting out

Diagnostic screen

Issue resolved

Unable to exit manually

Replacement part required

Filter attachment alert

Wash the filter - video

Washing the filter - step-by-step

Filter wash alert

Unusual noise

Machine is pulsating

Grating or rattle

Check for blockages

Test the machine

Check the bin inlet

Replacement part required

High pitched whistle

The cyclone and bin

Washing the filter - video

Direct drive cleaner head

Replacement part required

High Torque cleaner head

Replacement part required

Mini motorised head

Replacement part required

Soft roller cleaner head

Replacement part required

Washing the brush bars

Replacement part required

Pick up issues

Blockage light

Machine is not picking up well

Power or electrical issue

The battery alert is showing after a full charge

Replacement part required

Cutting out

Run time

Run time inaccurate after removing from charge

Machine has no power

LED showing

No power

No LED

Inspect display

Replacement part required

Blue flashing LEDs whilst charging