Let's get your machine working
Dyson V11 Torque Drive (Copper)Let's get your machine working
Dyson V11 Torque Drive (Copper)
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Checking for blockages
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Issue resolved
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Checking for blockages - step-by-step
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More help required
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Replacement part required
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Accessory
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Cutting out
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Direct drive cleaner head
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High Torque cleaner head
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Quick-release Mini motorised head
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Soft roller cleaner head
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Washing the brush bars
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Filter wash alert
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Unusual noise
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Machine is pulsating
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Blockage light
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Check for blockages
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Select floor tool
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Accessory blocked
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Check inlet
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Direct drive cleaner head pulsing
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Replacement part required
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High Torque cleaner head pulsating
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Replacement part required
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QR Mini motorised head pulsing
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Replacement part required
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Soft roller cleaner head pulsing
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Replacement part required
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Washing the brush bars
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Washing the brush bars - step-by-step
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Replacement part required
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Cutting out
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Blockage light
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Replacement part required
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Replacement parts
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Main body and cyclone
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Battery
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body and cyclone
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Soft roller cleaner head
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Axle and roller
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Purchase part
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Part replacement instructions
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Soft roller brushbar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Rear brushbar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear brush bar
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Torque Drive motorhead
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive brush bar
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Torque Drive motorhead
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Purchase part
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Part replacement instructions
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Rear edge
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear edge
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Wand, Charger & Dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Wall dock
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Long wand
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Purchase part
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Part replacement instructions
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Mini motorised tool
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Purchase part
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Part replacement instructions
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Mini motorised tool brush bar
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Purchase part
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Part replacement instructions
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Short wand
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Purchase part
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Part replacement instructions
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Wand clip
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Purchase part
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Part replacement instructions
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning on the floor tool
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Washing the brush bars
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step-by-step
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Digital screen showing alert
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Scratches or marks on the wand
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Replacement part required
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How to locate the serial number
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Installing the Floor Dok Multi™
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How to install the Floor Dok Multi™
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Download the user guide
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How to get started
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Using your machine for the first time
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How to select the language for your machine
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Power modes
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Attaching the accessories
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Changing the battery
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Charging your battery
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Charging the machine - step-by-step
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Installing the dock
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Installing the dock - step-by-step
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Locating the serial number
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Turning off the alerts
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How to change the battery
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How to empty the bin
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Emptying the bin - step-by-step
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How to charge the machine
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Charging the machine - step-by-step
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How to clean the bin and cyclone
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How to wash the filter
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Washing the filter - step-by-step
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How to clean the floor tool
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Cleaning the Direct drive cleaner head
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Cleaning the high torque cleaner head
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Cleaning the quick-release mini motorised head
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Cleaning the Soft roller cleaner head
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Cleaning the soft roller cleaner head - step-by-step
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How to wash the brush bars
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Washing the brush bars - step-by-step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.
Filter
Part no. 970013-02
Replacement Filter for your Dyson cordless vacuum.
$29.99
Filter
Part no. 970013-02
Replacement Filter for your Dyson cordless vacuum.
$29.99
$29.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-04
Replacement Torque Drive Motorhead for your Dyson cordless vacuum.
$129.99
High Torque cleaner head
Part no. 970100-04
Replacement Torque Drive Motorhead for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Click-in battery below or you can contact our Customer Support Team at 1-866-314-8881.
Click-in battery
Part no. 970425-01
Replacement or additional click in battery for your Dyson vacuum cleaner.
$129.99
Click-in battery
Part no. 970425-01
Replacement or additional click in battery for your Dyson vacuum cleaner.
$129.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Front roller & axle below or you can contact our Customer Support Team at 1-866-314-8881.
Front roller & axle
Part no. 968070-01
Replacement front roller & axle for your Dyson vacuum cleaner.
$1.99
Front roller & axle
Part no. 968070-01
Replacement front roller & axle for your Dyson vacuum cleaner.
$1.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-04
Replacement Torque Drive Motorhead for your Dyson cordless vacuum.
$129.99
High Torque cleaner head
Part no. 970100-04
Replacement Torque Drive Motorhead for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Rear edge below or you can contact our Customer Support Team at 1-866-314-8881.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
$24.99
You might need a replacement part.
You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$24.99
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$24.99
$24.99
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
Docking station
Part no. 970011-02
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
You might need a replacement part.
You can solve this by ordering a new Wand (Copper) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Copper)
Part no. 969109-09
Replacement Wand (Copper) for your Dyson vacuum cleaner.
$29.99
Wand (Copper)
Part no. 969109-09
Replacement Wand (Copper) for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Brush bar
Part no. 967480-01
Replacement brush bar for your Dyson vacuum cleaner.
$8.99
Brush bar
Part no. 967480-01
Replacement brush bar for your Dyson vacuum cleaner.
$8.99
You might need a replacement part.
You can solve this by ordering a new Mini motorized tool end cap below or you can contact our Customer Support Team at 1-866-314-8881.
Mini motorized tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
Mini motorized tool end cap
Part no. 967481-01
Replacement end cap for your Dyson vacuum cleaner.
$1.99
$1.99
You might need a replacement part.
You can solve this by ordering a new Wand (Copper) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Copper)
Part no. 969109-09
Replacement Wand (Copper) for your Dyson vacuum cleaner.
$29.99
Wand (Copper)
Part no. 969109-09
Replacement Wand (Copper) for your Dyson vacuum cleaner.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Wand storage clip below or you can contact our Customer Support Team at 1-866-314-8881.
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$8.99
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$8.99
$8.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Motorbar™ cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-04
Replacement Torque Drive Motorhead for your Dyson cordless vacuum.
$129.99
High Torque cleaner head
Part no. 970100-04
Replacement Torque Drive Motorhead for your Dyson cordless vacuum.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.