Let's get your machine working
Dyson V11 Torque DriveLet's get your machine working
Dyson V11 Torque Drive
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SV14
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Washing the filter - video
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Washing the filter - step-by-step
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Issue resolved
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More help required
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Troubleshooting
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Unusual noise
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Machine is pulsating
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Issue resolved
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Grating or rattle
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Test the machine
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Direct drive cleaner head
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Replacement part required
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High torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Washable brush bars - step by step
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Test the machine
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Replacement part required
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Check the bin inlet
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Replacement part required
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High pitched whistle
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The cyclone and bin
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Clear the bin
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Direct drive cleaner head
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Replacement part required
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High torque cleaner head pulsing
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Pick up issues
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Machine is not picking up well
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Check for blockages
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Select floor tool
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Accessory blocked
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Machine is pulsating
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Direct drive cleaner head pulsing
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Machine is pulsating
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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QR Mini motorised head pulsing
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Soft roller cleaner head pulsing
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Washable brush bars - step by step
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Cutting out
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Blockage light
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Power or electrical issue
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time remaining but machine cut out
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Charge the machine
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Replacement part required
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High level of charge
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Cutting out
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Machine will not turn on
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LED showing
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Inspect display
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No power
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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No LED
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Blue flashing LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Machine will not turn on
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LED showing
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Machine overheating
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Performance checks
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Check for blockages
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Cutting out
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Run time
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty
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Damp or musty smell
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Replacement part required
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Damp or musty smell still present
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Visible issue
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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The Brush bar is not spinning on the floor tool
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - step by step
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Scratches or marks on the Wand
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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How to locate the serial number
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Replacement parts
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Main body and cyclone
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Screw-in battery
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Purchase part
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Part replacement instructions
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Issue not resolved, please speak to our Customer Support Team
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Read the step-by-step guide on replacing the battery
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Bin
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the bin
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Filter
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Purchase part
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Part replacement instructions
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Main body and cyclone
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the main body and cyclone
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Quick release accessories
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Dyson Floor Dok™
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Dyson Floor Dok™
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Tools and accessories
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Purchase part
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Part replacement instructions
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Soft roller cleaner head
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Soft roller brushbar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the soft roller brush bar
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Soft roller cleaner head
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Purchase part
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Part replacement instructions
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Soft roller end cap
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Purchase part
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Part replacement instructions
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Rear brushbar
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Part replacement instructions
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Read the step-by-step guide on replacing the rear brush bar
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Purchase part
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Torque Drive cleaner head
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Torque Drive brush bar
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the Torque Drive brush bar
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Rear edge
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the rear edge
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Torque Drive motorhead
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Purchase part
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Part replacement instructions
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Wand, Charger & Dock
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Charger
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the charger
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Wand clip
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Purchase part
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Part replacement instructions
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Combination tool
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Purchase part
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Part replacement instructions
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Crevice tool
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Purchase part
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Part replacement instructions
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Wall dock
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Purchase part
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Part replacement instructions
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Read the step-by-step guide on replacing the docking station
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Mini motorised tool brush bar
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Purchase part
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Part replacement instructions
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Long wand
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Purchase part
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Part replacement instructions
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Mini motorised tool
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Purchase part
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Part replacement instructions
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Mini motorised tool end cap
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Purchase part
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Part replacement instructions
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Short wand
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Purchase part
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Part replacement instructions
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Installing the Floor Dok Multi™
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How to install the Floor Dok Multi™
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User guide
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How to attach the accessories
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Charging the machine
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Getting started
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First time use
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Language selection
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Selecting power modes - DIGITAL
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How to install the dock assembly
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How to locate the serial number
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Charging the machine
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Cleaning the floor tool
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Cleaning the Direct drive cleaner head
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Cleaning the High torque cleaner head
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Cleaning the Mini motorised head
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Cleaning the Soft roller cleaner head
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Washable brush bars - step by step
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Emptying the bin - video
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Emptying the bin - step-by-step
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Cleaning the bin and cyclone
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$129.99
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$129.99
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
$111.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
$111.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
$111.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Wand (Black) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99
You might need a replacement part.
You can solve this by ordering a new Wand (Black) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
$111.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Bin
Part no. 970050-01
Replacement Bin for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
Main body and cyclone
Part no. 970142-01
Replacement main body and cyclone for your Dyson cordless vacuum.
$111.99
$111.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Dyson V11™ Floor dok below or you can contact our Customer Support Team at 1-866-314-8881.
Dyson V11™ Floor dok
Part no. 969944-04
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$149.99
Dyson V11™ Floor dok
Part no. 969944-04
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$149.99
$149.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the High Torque brush bar isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
High Torque brush bar
Part no. 970135-01
Replacement High Torque brush bar for your Dyson vacuum cleaner.
$29.99
High Torque brush bar
Part no. 970135-01
Replacement High Torque brush bar for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Rear edge below or you can contact our Customer Support Team at 1-866-314-8881.
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
Rear edge
Part no. 969330-01
Replacement rear edge for your Dyson vacuum cleaner.
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new High Torque cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$129.99
High Torque cleaner head
Part no. 970100-05
Replacement High Torque cleaner head for your Dyson vacuum cleaner.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Wand storage clip below or you can contact our Customer Support Team at 1-866-314-8881.
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$8.99
Wand storage clip
Part no. 970129-01
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$11.25
Combination tool
Part no. 967482-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$11.25
$11.25
You might need a replacement part.
You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$24.99
Crevice tool
Part no. 967612-01
Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.
$24.99
$24.99
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 970011-01
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
Docking station
Part no. 970011-01
Wall-mounted dock to recharge your vacuum and tidily store tools.
$19.99
You might need a replacement part.
You can solve this by ordering a new Mini motorhead brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Mini motorhead brush bar
Part no. 967480-03
Replacement brush bar for your Dyson vacuum cleaner.
$8.99
Mini motorhead brush bar
Part no. 967480-03
Replacement brush bar for your Dyson vacuum cleaner.
$8.99
You might need a replacement part.
You can solve this by ordering a new Wand (Black) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand (Black) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99
Wand (Black)
Part no. 969109-13
Replacement Wand (Black) for your Dyson cordless vacuum.
$29.99