Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need to arrange a visit from a Dyson expert.

It looks like the Inner carbon filter isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$39.99

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$39.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need to arrange a visit from a Dyson expert.

It looks like the Inner carbon filter isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$39.99

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$39.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Power supply below or you can contact our Customer Support Team at 1-866-314-8881.

Power supply

Part no. 969155-05

Replacement power supply for your Dyson Purifier.

$63.99

Power supply

Part no. 969155-05

Replacement power supply for your Dyson Purifier.

$63.99

Currently out of stock

$63.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Filter shroud (Nickel) below or you can contact our Customer Support Team at 1-866-314-8881.

Filter shroud (Nickel)

Part no. 969156-03

Replacement Filter shroud (Nickel) for your Dyson purifier.

$29.99

Filter shroud (Nickel)

Part no. 969156-03

Replacement Filter shroud (Nickel) for your Dyson purifier.

$29.99

Currently out of stock

$29.99

Notify me

We need a little more information to help us solve your issue.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Further help

Dyson Pure Cool™ TP04 purifying fan (Nickel)

Let's get your machine working

Let's get your machine working

Apologies. We can’t help you online.

You might need to arrange a visit from a Dyson expert.

Inner carbon filter

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

Apologies. We can’t help you online.

You might need to arrange a visit from a Dyson expert.

Inner carbon filter

Apologies. We can’t help you online.

You might need a replacement part.

Power supply

Apologies. We can’t help you online.

You might need a replacement part.

Filter shroud (Nickel)

Apologies. We can’t help you online.

Further help

Products

Account

For Business

Support

About Dyson

Dyson Values

Let's get your machine working

Let's get your machine working

TP04 main menu

Cleaning the machine

Issue resolved

More help required

There is a problem with my machine

Unusual noise

Clicking noise

Clicking when oscillating

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Grinding or grating

Humming noise when turned off

Whining or whistling noise

Check for blockages

Remove both filters

Replacement part required

Remove both filters

Replacement part required

Performance

The airspeed won't change

Test the other remote buttons

The other buttons on the remote are working

Check your app

Replacement part required

Replacement part required

Changing the battery

Airspeed not as powerful

Issue not resolved, please speak to our Customer Support Team

Power or electrical issue

No power

No power to machine

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Airflow but no oscillation

Issue not resolved, please speak to our Customer Support Team

The oscillation works, but no airflow

Test the remote control

Machine starts operating on its own

Lighting issues

Issue not resolved, please speak to our Customer Support Team

Lighting issues

Unplug the machine

Press the button

Check the remote

Check the Dyson Link app

Replacement part required

Check the app

Unusual smell

Dusty

The filter needs replacing

Changing the glass HEPA filter

Issue not resolved, please speak to our Customer Support Team

Changing the carbon filters

Issue not resolved, please speak to our Customer Support Team

Dyson Link app and connectivity

Troubleshooting

Not connected

I didn't receive a login code email

Issue resolved

Issue not resolved, please speak to our Customer Support Team

I'm having trouble connecting my machine

The app isn't finding my machine

Issue not resolved, please speak to our Customer Support Team

Pair the machine

I'm having trouble pairing with the machine

Enter Wi-Fi details

I'm having trouble with my Wi-Fi

Start connection

Complete the set up

Query resolved

The machine isn't completing the connection

The app is showing an error

I’m having trouble with this step

Connecting your machine

I'm having trouble with this step

I'm unable to find or install the Dyson Link app

Add machine

I'm having trouble logging into the Dyson Link app