Let's get your machine working
Dyson Pure Hot+Cool™ HP01 purifying heater + fan (White/Silver)Let's get your machine working
Dyson Pure Hot+Cool™ HP01 purifying heater + fan (White/Silver)
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Cleaning the machine
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New question
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Troubleshooting
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Unusual noise
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Loud noise
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Issue resolved
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Surface checked
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Issue not resolved, please speak to our Customer Support Team
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Clicking
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Clicking when oscillating
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Humming noise
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Issue resolved
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team.
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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Flashing green light
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Connecting your machine
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Add machine
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I'm having trouble with this step
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Preparing to connect
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Pair the machine
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Android devices
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I'm having trouble with this step
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Enter your machine’s password
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I'm having trouble with this step
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Start connection
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team.
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I'm having trouble with this step
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Issue not resolved, please speak to our Customer Support Team
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Apple
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I'm having trouble with this step
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I'm having trouble with this step
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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Flashing/Solid white light
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I'm having trouble with this step
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Machine not connected
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I'm having trouble pairing with the machine
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The app isn't finding my machine
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Issue not resolved, please speak to our Customer Support Team.
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I'm not sure
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The app isn't finding my machine
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Checking the machine's filter life
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Performance
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The airspeed won't change
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Machine is not heating
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Airspeed not as powerful
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Clear blockages
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Machine is only hot on one side
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Power or electrical issue
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Will not switch off
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Will not switch off
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Test the remote control
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Change battery
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Dyson Link app
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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No power
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Issue not resolved, please speak to our Customer Support Team
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Intermittent power
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More than nine hours
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Visible issue
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There is an issue with the display
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Issue not resolved, please speak to our Customer Support Team
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C or H code
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Reset the machine
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Issue not resolved, please speak to our Customer Support Team
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Repair required
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E code on the display
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Part broken
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Tilt issue
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Tilt jammed
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Machine tilt
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There's a problem with the oscillation
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The machine won't oscillate
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Check the remote
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Test the remote control
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Change battery
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Replacement part required
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No longer supported
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The oscillation won't turn off
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Issue not resolved, please speak to our Customer Support Team
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Check the remote
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Test the remote control
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Replacing the remote control battery
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App airflow control
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Issue not resolved, please speak to our Customer Support Team
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Sensor Failure
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Getting started - step by step
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User guide
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How to control oscillation
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How to adjust the airflow
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How to use the remote control
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How to use the sleep timer
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How to use the controls on the machine
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Replace the filter
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Replace the filter
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Cleaning the sensor
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Purifying and heating modes
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Cooling mode
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Please select the appropriate option
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Heating mode
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Auto purification mode
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Diffused mode
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Focused mode
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Night mode
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Replacing the battery
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Replacing the remote control battery - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
Remote control
Part no. 967197-13
Replacement remote control for your Dyson machine.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.