
Let's get your machine working.
Dyson Pure Cool™ TP04 purifying fan (Iron/Blue)-
TP04 main menu
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Cleaning the machine
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Issue resolved
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More help required
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There is a problem with my machine
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Dyson Link app and connectivity
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Post connection troubleshooting
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Losing connection frequently
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Issue not resolved, please speak to our Customer Support Team
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Connection journey
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Sign into your Dyson account
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Add a machine
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<p>Select your machine by choosing 'air treatment' and then your model of purifier.</p>
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We've found these Dyson machines
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Detecting your device
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Activate the pairing process
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<p>Press the power button on your machine.</p> <p>This will activate the pairing process.</p>
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Machine paired
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<p>Now, let's complete your machine's connection set-up.</p> <p>Please press 'Continue set-up' to proceed.</p>
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Escalate to triage
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Connection journey
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Add a machine
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<p>Select your machine by choosing 'air treatment' and then your model of purifier.</p>
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We've found these Dyson machines
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<p>If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.</p>
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Locate your purifier's code
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<p>Please check the devices connection to the home Wi-Fi.</p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">This can be done by opening your devices search engine.</p>
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Detecting your device
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Enable auto-updates
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<p>Tap the text at the top of the screen to set your location and display outdoor air quality information</p>
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<p>Your machine is now fully connected and setup.</p> <p>If you need further assistance, please select that option.</p>
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Issue resolved
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New owner
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Pairing resolved
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<p>Please ensure that your device has bluetooth switched on.</p>
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<p>If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.</p>
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Checking WiFi
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<p>Please check the devices connection to the home Wi-Fi.</p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">This can be done by opening your devices search engine.</p>
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Detecting your device
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Activate the pairing process
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Machine paired
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<p>Now, let's complete your machine's connection set-up.</p> <p>Please press 'Continue set-up' to proceed.</p>
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Auto update
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<p>Tap the text at the top of the screen to set your location and display outdoor air quality information</p>
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<p>Your machine is now fully connected and setup.</p> <p>If you need further assistance, please select that option.</p>
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Issue not resolved, please speak to our Customer Support Team
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Resolved
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New owner
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Pairing resolved
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<p>Please ensure that your device has bluetooth switched on.</p>
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Detecting your device
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Sign into your Dyson account
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Issue not resolved, please speak to our Customer Support Team
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Connection failed
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Issue not resolved, please speak to our Customer Support Team
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Using your purifier and the Dyson Link app
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Machines air information
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More help required
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App controls
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Airflow direction
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On/Off
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Automatic mode
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Fan speed
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Night mode
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Oscillation
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Timer
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Changing and resetting the filter
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Changing the carbon filters
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Changing the filter
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Changing the glass HEPA filter
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Installing the Dyson Cryptomic and Combi filters
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Scheduling
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Issue resolved
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Scheduling not working
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Issue resolved
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Home location
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Software information
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Activity
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Activity
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<p>On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)</p>
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<p>Here you will find useful guides on how to get the most out of your machine:</p> <ul> <li>Know your purifier</li> <li>Quick start</li> <li>Lights</li> <li>Modes</li> </ul> <p>The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.</p>
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<p>Here you can control your purifier without the need to use the remote;</p> <p>On/Off/Auto</p> <p>Airflow</p> <p>Oscillation</p> <p>Sleep timer</p> <p>Night mode</p>
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue not resolved, please speak to our Customer Support Team
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Grinding or grating
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Low humming noise when turned off
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Whining or whistling noise
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Remove both filters
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Replacement part required
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Remove both filters
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Replacement part required
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Performance
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The airspeed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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<p>Test airspeed change using the Dyson link app.</p>
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Replacement part required
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Replacement part required
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Changing the battery
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Airspeed not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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No power
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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The oscillation works, but no airflow
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Test the remote control
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Press the button
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Check the remote
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<p>Open the Dyson Link app.</p>
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Replacement part required
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<p>Press the ON/OFF button on the Main body of the machine.</p>
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Unusual smell
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Dusty
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The filter needs replacing
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Changing the glass HEPA filter
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Issue not resolved, please speak to our Customer Support Team
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Changing the carbon filters
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Dust from my filter
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Oscillation problem
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Changing the battery has not resolved the problem
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Intermittent power
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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There is an issue with the display
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VOC and/or NO2 readings do not show
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Less than one hour
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Issue not resolved, please speak to our Customer Support Team
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More than one hour
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Reset the machine
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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Changing the filter
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Changing the glass HEPA filter
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Changing the carbon filters
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User guide
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Quick start guide
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Using the remote control
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How to use Night mode
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Auto mode
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Using the app for Auto mode
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Using the remote control for Auto mode
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How to adjust the airflow
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What do the icons on the display mean?
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How to assemble your Dyson machine
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Where is the serial number located?
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How to use the information menu
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Replace the battery
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Popular queries
Please select the appropriate option
Cleaning the machine
Clean the loop amplifier with a dry or damp cloth.
Clean the Main body with a dry cloth.
Clean the Main body with a dry cloth.
Clean the shroud with a dry cloth or soft brush.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
We are currently experiencing an outage that is affecting your product and you may not be able to connect to the Dyson Link app. Our engineers are working hard to resolve this, please try again later.
Please select the appropriate option
Dyson Link app and connectivity
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
Please select the appropriate option
Closer connection
Closer connectionPlease follow the next step.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
We've found these Dyson machines
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.
Check your device's settingsMachine not visible using Bluetooth
Are you this machine's new owner?Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Activate the pairing process
Make sure you hold your device to the left hand side of the display to ensure it detects your device
Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.
Please select the next step
Ensure you press and release the button instantly
WARNING: Do not hold the button down
Activating the pairing processPlease select the next step
Machine paired
Machine not pairedNow, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
PasswordPlease select the next step
Please wait while the app verifies the connection with your machine.
Enter network passwordPlease select the next step
Confirming connection
Machine not connectedPlease select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Incorrect password
Incorrect passwordWe advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
EncryptionIf you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Factory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
We've found these Dyson machines
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.
Check your device's settingsMachine not visible using Bluetooth
Connectivity disabled on purifierChecking WiFi
Enter this code into the following screen and it should detect your machine.
You can download the latest version from the Google Play store or Apple iTunes.
Please select your machine from the list of discovered machines.
Check the WiFi connectionFactory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Tap the text at the top of the screen to set your location and display outdoor air quality information
Setup completeYour machine is now fully connected and setup.
If you need further assistance, please select that option.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.
It is recommended that you keep hold of your proof of purchase.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Enable Bluetooth
Enable BluetoothPlease select the next step
To set up an account you will require a valid email address and password.
Enter this code into the following screen and it should detect your machine.
You can download the latest version from the Google Play store or Apple iTunes.
Please select your machine from the list of discovered machines.
Check the WiFi connectionFactory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Activate the pairing process
Make sure you hold your device to the left hand side of the display to ensure it detects your device
Please select the next step
Machine paired
Machine not pairedNow, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
PasswordPlease select the next step
Please wait while the app verifies the connection with your machine.
Bluetooth onPlease select the next step
Confirming connection
Machine not connectedPlease select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Incorrect password
Incorrect passwordWe advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
EncryptionIf you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Please select your machine from the list of discovered machines.
Check the WiFi connectionFactory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Are you this machine's new owner?
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
Please enter the network password for your chosen network.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Tap the text at the top of the screen to set your location and display outdoor air quality information
To personalise the machine and use with voice control services, select which room your machine is in.
Please select the next step
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.
It is recommended that you keep hold of your proof of purchase.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Locating your purifier's code
Enable BluetoothPlease select the next step
Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
Password reset
Password resetWe need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.
If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Please select the appropriate option
App controls
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
Please select the appropriate option
Airflow direction
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

On/Off
The button highlighted will turn the main power to the machine on or off.

Automatic mode
You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.

Night mode
You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation
The button highlighted will turn the machines oscillation on or off.

Timer
You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.
When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.
Selecting the correct filterThe filter needs replacing
Changing the carbon filters
Changing the filterUnplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
To remove the carbon filters: press the tabs on both sides of the filters.
Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.
Push the new carbon filters onto the base until secure.
Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.
Changing the filter
Finally, press and hold the Standby button on the remote control. The machine's display screen will countdown from five, finishing with the default screen.
Slide the buttons down on either side of the filter covers.
The filter covers will release with the combi filters attached.
Remember, the Dyson Cryptomic™ filters are permanent, so won't need to be changed.
Remove the combi filters directly into the bin by pushing in the tabs on the filter covers.
Dispose of used filter units in accordance with local regulations.
Push the new combi filters into the filter covers until secure.
Plug the machine in and switch on at the wall.
Your machine will come with both filters.
Please select the filter you need assistance with.
This will reset the combi filter life.
Resetting your machine's filter lifeYou can also reset your filter life in your settings on the app.
Begin by unplugging your machine from the mains power outlet.
Changing the glass HEPA filter
Install the filterUnplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.
The shrouds will release with the glass HEPA filters attached.
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.
Insert the Dyson Cryptomic™ filter where the carbon filter used to be.
Slide the buttons down on either side of the filter covers.
The filter covers will release with the combi filters attached.
Push firmly until it clicks into place.
Insert filterIt's permanent, so once fitted, you won't need to change it.
Now attach each half of your new combi filter to the filter covers, where the HEPA filters used to be.
Then, push the filter covers back onto the machine's base until they click back into position.
Attach the filter coversYou'll need to update your machine's software, so it knows you've upgraded your filters.
Update the software
Update the softwareScheduling
To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.
Select a time based on how long you want the machine to run before turning off.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Scheduling issue
The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.
If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Setting your machines home location
Software informationChecking your machines software information
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
Please select the appropriate option
On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)
Product guideHere you will find useful guides on how to get the most out of your machine:
- Know your purifier
- Quick start
- Lights
- Modes
The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.
Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:
Contact Dyson
Privacy Policy
Licenses
Here you can control your purifier without the need to use the remote;
On/Off/Auto
Airflow
Oscillation
Sleep timer
Night mode
Dyson Link Mini-programPlease select the appropriate option
When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.
This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.
Check base
Check around the base of the machine for any debris or obstructions.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Continuous monitoring
The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.
Please check the following on the app:
Swipe up to reveal the setting tab and tap to open options.
Swipe down to find the continuous monitoring option and tap to open.
Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.
Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.
Retest the machine.
Restart the machine
Unplug the machine and leave it for 10 seconds.
Ensure the power cord is plugged into the center of the base.
Plug the machine back in and retest.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Plug the machine back in and retest.

Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
When not in use, unplug from the mains electricity supply.

To remove the carbon filters: press the tabs on both sides of the filters.

Plug the machine back in and retest.

Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Please select the appropriate option
Ensure correct button on remote is being pressed to adjust the airflow.

Test the other remote buttons
Test the other buttons on the remote.
On/Off
Oscillation
Automatic mode
Night mode
Point the remote directly at the front of the machine while pressing the button.
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99

Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99

Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Check and clean loop amplifier
The following areas should be checked and cleaned to maintain the machine's performance.
Clean the loop amplifier with a dry or damp cloth.
Ensure that the narrow opening is free of obstructions.

Check and clean Main body
Clean the shroud of the Main body with a dry cloth.
Use a soft brush to clear any blockages from the holes.

We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Check airflow direction
Check airflow direction
Please select the appropriate option
Please select the appropriate option
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.
Has this resolved the problem?
Do not attempt to use the machine until the power cord has been replaced.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
If the using the buttons on the remote doesn't work, try changing the batteries.
Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.
Intermittent power
Check with the Dyson Link appWe need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Test the remote control
Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.
Test the other remote buttons
On/Off

On/Off

Point the remote directly at the front of the machine while pressing the button.

You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99

Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99
Check and clean machine
The following areas should be checked and cleaned to maintain the machine's performance.
Clean loop amplifier with a dry or damp cloth.
Clean the Main body with a dry cloth.
Clean inlet grille with a dry cloth or soft brush.
Your filter may need replacing.
Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.
Has this resolved the problem?
The filter needs replacing
<p>When the appliance detects that the non washable glass HEPA filters need replacing the display on the appliance will show an empty bar.</p>
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
<p>When the appliance detects that the non washable glass HEPA filters need replacing the display on the appliance will show an empty bar.</p>
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Do not plug in or attempt to use the machine in this condition.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Please select the appropriate option
Which part is broken?
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Power supply below or you can contact our Customer Support Team at 1-866-314-8881.
Power supply
Part no. 969155-05
Replacement power supply for your Dyson Purifier.
$63.99

Power supply
Part no. 969155-05
Replacement power supply for your Dyson Purifier.
$63.99
$63.99
You might need a replacement part.
You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.
Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99

Remote control
Part no. 969154-01
Replacement remote control for your Dyson Purifier.
$29.99
You might need a replacement part.
You can solve this by ordering a new Filter Shroud below or you can contact our Customer Support Team at 1-866-314-8881.
Filter Shroud
Part no. 969156-02
Replacement filter shroud for your Dyson Purifier.
$29.99

Filter Shroud
Part no. 969156-02
Replacement filter shroud for your Dyson Purifier.
$29.99
$29.99
Please select the appropriate option
Ensure correct button on remote is being pressed.
On/Off

On/Off

Oscillation

Automatic mode

Information

Night mode


Point the remote directly at the front of the machine while pressing the button.
Check other buttons
Test the other buttons on the remote.
On/Off


We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Intermittent power
Open the app and set the machine to oscillate.
Point the remote at the base of the purifier and test the controls.
Point the remote at the base of the purifier and test the controls.
Changing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Please ensure you have the most up to date software downloaded before begining any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is avaliable.
Please select the appropriate option
The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.
If the power cuts out within the hour, the initialisation period will continue from where it left off.
How long has your purifier been turned on for?
If your machine is new out the box and has not been turned on for over an hour, please allow a full hour to complete, with your purifier plugged into a secure power souce.
Once the full hour has elapsed, turn the machine off and then on again, either with the main power button on the machine, or the remote control.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
More than one hour
If your purifier has been plugged into a stable power source for over one hour, and the VOC and/or NO2 screens still do not show, please unplug your machine from the wall, leave for one minute, plug back in, and then turn on using either the main power button, or the button on the remote.
Fault
Reset the machine.

Unplug the machine and leave it for 10 seconds.
Ensure the power cord is plugged into the center of the base.
Plug the machine back in and retest.
Restart the machine
Switch off and unplug the machine.
Ensure all outside doors and windows are closed.
Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.

Plug in and test the machine.
Switch off and unplug the machine.
Move the machine to another room.
Plug in and test the machine.
Night mode is not working
When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.
If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.
In both scenarios, when the machine is interacted with, the screen brightness will uplift.
The display will not stay on my selected screen
The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.
My display is reading green but the fan is working at high speed
There may be times when the display is showing green but the fan speed is still high.
This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.
If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

My readings are showing in different colours
The colour of the numbers and readings on the display are linked to the air quality of the respective category.
Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.
Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.
The filter needs replacing
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Quick start guide
Please follow the steps in the video.
Take the carbon filters out of the box and remove the protective packaging.
Attach both carbon filters to the appliance.

Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch ON.