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Dyson Pure Cool™ TP04 purifying fan

Let's get your machine working.

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Please select the appropriate option

Cancel Sleep timer

To make Alexa cancel the sleep timer, clearly state the following;

Alexa, ask Dyson to cancel purifier sleep timer

Enable Front Flow

To make Alexa enable front flow, clearly state the following;

Alexa, ask Dyson purifier to enable front flow

Enable Rear Flow

To make Alexa enable rear flow, clearly state the following;

Alexa, ask Dyson purifier to enable rear flow

Set Oscillation

To make Alexa set oscillation, clearly state the following;

Ask Dyson purifier to oscillate at 180 degrees

Set Sleep Timer

To make Alexa set the sleep timer, clearly state the following;

Ask Dyson purifier to turn off in 15 minutes

To make Alexa check the indoor NO2 level clearly state the following;

Alexa, ask Dyson for the indoor NO2 level

To make Alexa check the indoor PM10 level clearly state the following;

Alexa, ask Dyson for the indoor PM10 level

To make Alexa check the indoor VOC level clearly state the following;

Alexa, ask Dyson for the indoor VOC level

To make Alexa check the indoor PM2.5 level clearly state the following;

Alexa, ask Dyson for the indoor PM2.5 level

Wi-Fi connection issues

WiFi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.


Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Enabling/disabling the Dyson skill

If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.

To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.

To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.

Territories for Alexa

Currently, the Dyson skill and voice control for Dyson connected machines are available in the Canadian Translation!, US, Canada, Germany and India only.

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Closer connection

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

By resetting the machine you will need to restart the connection journey, please restart the connection journey.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Remove machine
Issue not resolved

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Dyson Link app

Are you this machine's new owner

Your My Dyson account

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Can't see your machine

Trouble with detecting your purifier

Select your Dyson machine

Sign into your Dyson account

We've found these Dyson machines

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Check your device's settings

Machine not visible using Bluetooth

Are you this machine's new owner?

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

Activate the pairing process

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.

Ensure you press and release the button instantly

WARNING: Do not hold the button down

Activating the pairing process
Pairing machine

Sign into your Dyson account

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Password

Sign into your Dyson account

Please wait while the app verifies the connection with your machine.

Enter network password

This will just take a moment whilst we connect.

Machine not connected

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Please ensure that your router is set to WPA / WPA2 security encryption

Incorrect password

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

Encryption

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Connection issue

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

Please check your purifier is plugged in and switched on.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Dyson Link app

Are you this machine's new owner

Your My Dyson account

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Can't see your machine

Trouble with detecting your purifier

Select your Dyson machine

Sign into your Dyson account

We've found these Dyson machines

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Check your device's settings

Machine not visible using Bluetooth

Connectivity disabled on purifier

Is the machine visible?

Manual connection

Maintaining your Dyson machine

Checking WiFi

Enter this code into the following screen and it should detect your machine.

You can download the latest version from the Google Play store or Apple iTunes.

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

Select room

Bypass ownership?

Sign into your Dyson account

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Where is the machine?

Sign into your Dyson account

Where is your purifier?
Personalise your machine and use it with voice control services.

Select location

Sign into your Dyson account

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Select date

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please enter the network password for your chosen network

Taking ownership

Sign into your Dyson account

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Hold your device next to your machine's display

This will allow your machine to detect your device.

Enable Bluetooth

Sign into your Dyson account

Is the machine visible?

Manual connection

Maintaining your Dyson machine

To set up an account you will require a valid email address and password.

Enter this code into the following screen and it should detect your machine.

You can download the latest version from the Google Play store or Apple iTunes.

Please select your machine from the list of discovered machines.

Check the WiFi connection

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

Please check your purifier is plugged in and switched on.

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

Activate the pairing process

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Sign into your Dyson account

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Password

Sign into your Dyson account

Please wait while the app verifies the connection with your machine.

Bluetooth on

This will just take a moment whilst we connect.

Machine not connected

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Please ensure that your router is set to WPA / WPA2 security encryption

Incorrect password

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

Encryption

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Connection issue

Please select your machine from the list of discovered machines.

Check the WiFi connection

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

Factory reset

Please check your purifier is plugged in and switched on.

Select room

Bypass ownership?

Sign into your Dyson account

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Please enter the network password for your chosen network.

Sign into your Dyson account

Where is your purifier?
Personalise your machine and use it with voice control services.

Select location

Sign into your Dyson account

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Select date

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

To personalise the machine and use with voice control services, select which room your machine is in.

Sign into your Dyson account

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please enter the network password for your chosen network

Taking ownership

Sign into your Dyson account

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Please ensure you are typing in the correct and full WiFi password.

Locating your purifier's code

Enable Bluetooth

Sign into your Dyson account

Detecting your device

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Sign into your Dyson account

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Connection failed

Password reset

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.

If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.

We've detected a problem with your machine

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.

App controls

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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This button allows you to change the airflow direction between front or rear flow.

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

The button highlighted will turn the main power to the machine on or off.

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation

The button highlighted will turn the machines oscillation on or off.

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Changing and resetting the filter

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Changing the filter

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Performance

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Do not plug in or attempt to use the machine in this condition.

N.B. We'll send you a notification when your filter life is running low, if you have notifications enabled on your app (You can check your remaining filter life at any time in your settings on the app). Your machine will show a full bar on the filter indication display screen, too.

Finally, press and hold the Standby button on the remote control. The machine's display screen will countdown from five, finishing with the default screen.

Slide the buttons down on either side of the filter covers.

The filter covers will release with the combi filters attached.

Remember, the Dyson Cryptomic™ filters are permanent, so won't need to be changed.

Remove the combi filters directly into the bin by pushing in the tabs on the filter covers.

Dispose of used filter units in accordance with local regulations.

Push the new combi filters into the filter covers until secure.

Plug the machine in and switch on at the wall.

Your machine will come with both filters.

Please select the filter you need assistance with.

This will reset the combi filter life.

Resetting your machine's filter life

You can also reset your filter life in your settings on the app.

Begin by unplugging your machine from the mains power outlet.

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Install the filter

The shrouds will release with the glass HEPA filters attached.

This issue can be resolved by ordering a replacement inner carbon filter.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Changing the carbon filters

Insert the Dyson Cryptomic™ filter where the carbon filter used to be.

Slide the buttons down on either side of the filter covers.

The filter covers will release with the combi filters attached.

Push firmly until it clicks into place.

Insert filter

It's permanent, so once fitted, you won't need to change it.

Now attach each half of your new combi filter to the filter covers, where the HEPA filters used to be.

Then, push the filter covers back onto the machine's base until they click back into position.

Attach the filter covers

You'll need to update your machine's software, so it knows you've upgraded your filters.

You can do this in 'Filter management', in the settings area of the app.

Update the software
Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Scheduling not working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Scheduling issue

Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.

Clicking when oscillating

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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By removing the machine from the app you will need to restart the connection journey, please select 'Add machine' on the next step.

If you have already removed the machine from the app and are still experiencing an issue, please select 'Issue not resolved'.

Remove the machine from the App
Home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

Software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

UI display screens

Here you can view an overview of the average air quality in your home on a daily or weekly scale.

Air quality

On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)

Product guide

Here you will find useful guides on how to get the most out of your machine:

  • Know your purifier
  • Quick start
  • Lights
  • Modes

The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.

Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:

Contact Dyson

Privacy Policy

Licenses

App remote

Here you can control your purifier without the need to use the remote;

On/Off/Auto

Airflow

Oscillation

Sleep timer

Night mode

Dyson Link Mini-program

Siri will need to be enabled in your device’s Settings, to use Siri Shortcuts with the Dyson Link app.

Open Settings on your phone or tablet, then select ‘Siri & Search’. Next, to enable Siri, switch on ‘Press home for Siri’.

Before you can use Siri Shortcuts, you must first add your connected machine to the Dyson Link app.

To create a Siri Shortcut, tap the cog on the top right-hand corner of your home screen and select ‘Voice control’ and then ‘Siri’. Then select ‘Add new shortcut’. Next, choose the required settings and press the ‘Add to Siri’ button.

So that Siri can tell the Dyson Link app to run your shortcut, a personalised phrase will need to be recorded. We suggest that each phrase is unique and it’s recognisable.

For example, if you’ve selected Cooling mode and Night mode, this could be named “Bed time” or a heating specific setting could be named “I’m cold”.

Please note, generic phrases already programed into Siri can’t be used. An example of this is “Good Morning”.

A list of all personalised phrases will be stored on the ‘Your Siri Shortcuts’ screen for each machine.

To view this, simply tap the cog on the top right-hand corner of the relevant machine’s home screen and select ‘Voice control’ and then ‘Siri’.

Next, select the relevant Siri Shortcut. From here, you can re-record the phrase or deleted the shortcut.

With Siri Shortcuts, you can control your air treatment machine(s) using your voice. You can create, edit and delete your own personalised commands, which can be activated through your mobile or tablet.

Each Siri Shortcut is unique to the machine it was created on and cannot be applied across multiple machines.

You’ll need to create different Siri Shortcuts for each machine and a new personalised phrase will need to be recorded.

Should a personalised phrase be recorded across multiple machines, Siri will display these on your device as selectable options, along with a machine identifier.

If you have multiple machines using the Siri Shortcut feature, we recommend making each phrase unique. For example, if one machine is located in the kitchen and another is in the bedroom, include these locations in the phrase.

Siri Shortcuts can be used in any region where Apple supports Siri. To see if this is supported in your region, please visit the Apple website.

You can activate Siri Shortcuts on the Dyson Link app in one of two ways:

  1. Simply say, “Hey Siri”, followed by the pre-recorded personalised phrase.*
  2. By pressing your mobile or tablet’s ‘Home’ button to activate Siri, and then saying the pre-recorded personalised phrase when prompted.

Either way, you’ll need to be logged into the Dyson Link app.

*This option will needs Siri to be enabled in your phone or tablet’s Siri settings.

Siri Shortcuts is available on iOS 12 or later.

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

Is there anything else we can help with?

Please select the appropriate option

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Has the noise stopped?

Restart the machine

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the center of the base.

Plug the machine back in and retest.

Has the noise stopped?

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Plug the machine back in and retest.

Has removing the filters stopped the noise?

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Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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When not in use, unplug from the mains electricity supply.

To remove the carbon filters: press the tabs on both sides of the filters.

Plug the machine back in and retest.

Has removing the filters stopped the noise?

You might need a replacement part.

You can solve this by ordering a new Inner carbon filter below or you can contact our Customer Support Team at 1-866-314-8881.

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$75.99

Inner carbon filter

Inner carbon filter

Part no. 968708-04

Replacement inner carbon filter for your Dyson purifier.

$75.99

$75.99

$75.99

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Ensure correct button on remote is being pressed to adjust the airflow.

Does the airspeed change?

Test the other remote buttons

Test the other buttons on the remote.

On/Off

Oscillation

Automatic mode

Night mode

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Test airspeed change using the Dyson link app.

Does the airspeed change using the Dyson Link app?

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 969154-01

Replacement remote control for your Dyson Purifier.

$29.99

Remote control

Remote control

Part no. 969154-01

Replacement remote control for your Dyson Purifier.

$29.99

$29.99

$29.99

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You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 969154-01

Replacement remote control for your Dyson Purifier.

$29.99

Remote control

Remote control

Part no. 969154-01

Replacement remote control for your Dyson Purifier.

$29.99

$29.99

$29.99

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Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance.

Clean the loop amplifier with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Check and clean Main body

Clean the shroud of the Main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Has cleaning the machine resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check airflow direction

This product has dual airflow direction options. Please ensure you have directed the airflow to come out the front of the machine before beginning these checks.

You can do this by pressing the airflow direction button on the remote control.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Has this resolved the problem?

Do not attempt to use the machine until the power cord has been replaced.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Is there anything showing on the screen?

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Test the other remote buttons

Airflow speed

On/Off

Has checking the remote resolved the problem?

Press the ON/OFF button on the Main body of the machine.

Does the machine turn off?

Point the remote directly at the front of the machine while pressing the button.

Does the machine turn off using the remote?

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 969154-01

Replacement remote control for your Dyson Purifier.

$29.99

Remote control

Remote control

Part no. 969154-01

Replacement remote control for your Dyson Purifier.

$29.99

$29.99

$29.99

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5/5 Excellent

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

What sort of smell?

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Clean loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean inlet grille with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?

Important: Always unplug the machine before changing filters.

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Important: Always unplug the machine before changing filters.

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

Do not plug in or attempt to use the machine in this condition.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

You might need a replacement part.

You can solve this by ordering a new Dyson Genuine Replacement Filter (DP04, TP04, HP04) #969048-01 below or you can contact our Customer Support Team at 1-866-314-8881.

Dyson Genuine Replacement Filter (DP04, TP04, HP04) #969048-01

Part no. 969048-01

$79.99

Dyson Genuine Replacement Filter (DP04, TP04, HP04) #969048-01

Part no. 969048-01

$79.99

$79.99

$79.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new HEPA filter below or you can contact our Customer Support Team at 1-866-314-8881.

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$75.99

HEPA filter

HEPA filter

Part no. 968707-04

Replacement HEPA filter for your Dyson purifier.

$75.99

$75.99

$75.99