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Cu-Beam 3K Duo (White) Let's get your machine working.

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Please select the appropriate option

Is the light installed with a dimmer?

Which type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

Is the light installed with a dimmer?

The product needs to be installed with a compatible dimmer in order to adjust the brightness.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Which type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Please select the appropriate option

Cleaning instructions

As per the recommendations in the operations guide, use a microfiber cloth or solvent and moisture-free compressed air canister to clean the appliance.

Please ensure the appliance is turned off before cleaning.

Is there anything else we can help you with?

Installation guide

The installation guide can be found on the above link.

Is there anything else we can help you with?

The technical specification can be found on the above link.

Is there anything else we can help you with?

Included in the box with your Cu-Beam up light:

Template.

Ceiling box.

Spring Hanger x2.

Ceiling box fascia.

Installation bracket x2.

Screw pozi drive x4.

Adjustable Hangar x2.

Uplight Luminaire.

Is there anything else we can help you with?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

Is the product installed with a dimmer?

Which direction is too bright or dim?

What height is the light installed over the table?

The trim blades are the four plastic blades that connect to the rectangular baffle of the downlight.

To check the blades have been set up correctly please refer to the installation guide.

Are the trim blades fitted correctly?

Check the blades have been set up correctly.

Are the trim blades fitted correctly?

Please refer to the user guide and refit Trim blades.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

This issue could be caused by the table surface, Cu-Beam Down light is not suitable for use over glass or reflective surfaces.

Is there anything else we can help you with?

Do you still have the trim blades?

Please refit the Blades as per the installation guide.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

This issue can be resolved by reinstalling the light. Cu-Beam Down light is designed to be hung over a table and not used as general lighting for a room.

Please refer to the installation guide.

Is there anything else we can help you with?

At what height is the product from the floor?

This issue could be resolved by installing a dimmer switch.

Alternatively the issue could be resolved by moving the light to a different location in the room.

Below is information on the different dimmer types available on market:

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC - Not Compatible

AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

Is there anything else we can help you with?

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

It is recommended that the product is installed over 2.5m from the floor to prevent glare.

Please refer to the operations manual for further advise.

Is there anything else we can help you with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

Which type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Your Dyson Cu-Beam light will have been provided with 4m of cable.

Is the desired wire length over 4m?

We do not advise customers to replace the wires as this will invalidate the warranty. The wires used are to an exact Dyson specification.

The Dyson Cu-Beam lights are only approved for use with the supplied cable. This cable is to an exact Dyson specification. Replacing the cables will invalidate the guarantee.

Is there anything else we can help you with?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

The product needs to be installed with a compatible dimmer in order to adjust the brightness.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Is the light connected to a DALI lighting management system?

What system is in use?

Check system and connections. Refer to the installation guide for more details.

Has this resolved the problem?

Adjust the upwards and downwards light distribution be manually using the dial on the luminaire (Please refer to the installation guide for further details).

Can the light be split manually?

As the light can be split manually, it is likely that the issue lies with the control system.

Please contact your light control system engineer or an electrician to resolve this issue.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

When connecting a DALI control system only the function of dimming is possible through the control system.

To adjust the upwards and downwards light distribution, this must be done by manually adjusting the dial on the luminaire (see installation guide for further details).

Both dimming and upwards/downwards light distribution are available through 0-10/1-10/PWM control systems.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

Is the light being used with a dimmer?

Are other lights/appliances working?

Only check the light if it is safe to do so. If there is any doubt please contact an electrician or maintenance personnel.

Can you access the light safely?

Is there power supplied to the Luminaire?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Test the fuse

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Has the fuse blown?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Please replace the fuse and retest the light.

Has this resolved the problem?

This issue should be resolved by an electrician.

Is there anything else we can help you with?

This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.

Is there anything else we can help you with?

Which type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

Image showing the machines switch on.

Is the light being used with a dimmer?

Are other lights/appliances working?

This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.

Is there anything else we can help you with?

Only check the light if it is safe to do so. If there is any doubt please contact an electrician or maintenance personnel.

Can you access the light safely?

Is there power supplied to the Luminaire?

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Has the fuse blown?

Please replace the fuse and retest the light.

Has this resolved the problem?

This issue should be resolved by an electrician.

Is there anything else we can help you with?

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?

Which type of dimmer is it?

DALI - A lighting management control system.

Analogue dimming, this is usually referred to as 1-10v dimming.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

What kind of dimmer is being used?

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Please select the appropriate option

Please select the appropriate option

Cleaning instructions

As per the recommendations in the operations guide, use a microfiber cloth or solvent and moisture free compressed air canister to clean the appliance.

Please ensure the appliance is turned off before cleaning.

Is there anything else we can help you with?

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Replacing the fuse

Is there anything else we can help you with?

Test the fuse

How to test a fuse:

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Has the fuse blown?

The DALI (Digital Addressable Lighting Interface) is a data protocol and transport mechanism. The common platform of DALI enables equipment from different manufacturers to be connected.

In this instance, we use this as a lighting management control system.

Is a DALI system being used?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Image showing how to disconnect the dali.

Is the light working after you have disconnected the DALI converter?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

Please replace the fuse and retest the light.

Fuse type - 4 AMP 250v Fuse.

Has this resolved the performance issue?

Please select the appropriate option

Installation video

Is there anything else we can help you with?

Installation guide

The installation guide can be found on the above link.

Is there anything else we can help you with?

Included in the box with your Cu-Beam up light:

Template.

Ceiling box.

Spring Hanger x2.

Ceiling box fascia.

Installation bracket x2.

Screw pozi drive x4.

Adjustable Hangar x2.

Uplight Luminaire.

Is there anything else we can help you with?

Ensure the electricity is switched off before opening the driver box.

Serial number location

The serial numbers can be found in the following 3 locations:

On the box (packaging).

On the underside of the driver box.

Inside the driver box, as indicated in the attached video.

Is there anything else we can help you with?

The technical specification can be found on the above link.

Is there anything else we can help you with?

How to replace the luminaire

Is there anything else we can help you with?

Please note, a converter is required if an analogue dimmer is being used.

Is an analogue to DALI converter being used?

The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Is there anything else we can help you with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

Is the light working after you have disconnected the DALI converter?

As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.

Please contact a DALI engineer to resolve this issue.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.

Is there anything else we can help you with?