Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

WARNING: Do not use polish or detergent on any part of the machine.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth.

Shroud - clean with a dry cloth or soft brush.

Check the machine base

Check around the base of the machine for any debris or obstructions.

Remove and refit the loop amplifier

Press both buttons to lift off the loop amplifier.

Refit loop amplifier ensuring that there is no uneven gap between the loop and the Main body.

Continuous monitoring

The continuous monitoring option is used for temperature and humidity data to be relayed to the app at all times, even when you have turned the purifier off.

By enabling this setting the fan is run at a very low speed in standby to draw air over the sensors, which is required for the temperature and humidity to be measured.

This may be heard as a low humming noise which is normal.

Please check the following using the app:

Swipe up to reveal the setting tab, and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn off the 'collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Retest the machine.

Check that your machine has been connected

If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.

Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.

Some app features may not be available if your machine requires a software update.

Please ensure auto-update is turned on. You can do this by going to your machine’s settings.

This will make sure you automatically receive the latest features and your app functions correctly.

It can take up to 24 hours for your machine to receive updates after it is enabled.

Turn off and unplug the machine

Unplug the machine and wait 10 seconds before plugging it back in.

The machine will require a stable connection to your Wi-Fi. If the Wi-Fi connection is intermittent this will result in the machine being offline in the app. The machine must also be relatively close to the access point to avoid disconnecting.

For troubleshooting purposes please move the machine closer to the access point and see if this resolves the issue.

Please ensure that auto-update is turned on. You can do this by going to your machine’s settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, unplug the machine for 10 seconds before plugging back in and switching on. Move your machine and device closer to your Home Wi-Fi.

Turn off and unplug

Please turn the machine off, unplug and leave for 10 seconds.

Move your machine and device closer to the router.

The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.

If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.

Router settings

The machine will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the machine for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your router's user guide, or visit the manufacturer's website. You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connected products are not compatible with WEP encryption.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

If the machine already appears in the app lobby this will cause the connection to fail. Please remove the machine from the lobby before attempting to reconnect.

Once the above checks have been carried out, please restart the connection journey. If you have already attempted to reconnect please select 'Issue not resolved'.

Dyson Link app

You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on.

Add machine

You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.

Location services

To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.

Select machine

Select your machine from the available options.

Select your machine

Select your machine from the available options on screen.

Plug the machine in and switch on.

Keep your device close to the machine during this process.

Ensure the machine is plugged in

Your machine will require power through the connection set up.

Home Wi-Fi password

Please have your home Wi-Fi password to hand. You may need this later.

At this stage, your mobile device should be connected to the correct home Wi-Fi network. Ensure you are not connected to any public networks or the Dyson machine itself.

Your machine will use the same Wi-Fi network as your mobile device during the connection process.

Please note your machine can only connect to a network broadcasting a 2.4GHz signal. If your router is broadcasting a 5GHz signal, this may cause interference when attempting to connect your machine.

Mobile device

The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.

Activate Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green once activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

• Underneath the purifier's filter
• On the front of the operating manual
• On the remote control packaging

Device proximity

The machine requires a stable Wi-Fi connection to the device you're using.

To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Retrying connection

Should an error message be displayed on your device, the connection process will need to be restarted. Please select the appropriate option in the app.

Machine Password

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Enter home Wi-Fi password

You will need to enter the password for your home Wi-Fi network.

Machine Password

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Enter home Wi-Fi password

You will need to enter the password for your home Wi-Fi network.

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.

Purchase date

Enter the date of purchase. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Auto update

Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.

Set worldwide location

Set your location to display outdoor air quality information.

Setup complete

Your machine is now fully connected and setup.

The app will show an error if the connection has failed. Tap retry/continue to try connecting again. if the issue is resolved, select 'Complete set-up'.

If you’re still unable to connect your machine, please check the colour of the Wi-Fi light on the machine and select the appropriate option.

Continue connection

The connection could still be taking longer than expected, please follow the prompts on the app to continue.

Connection issue

Please close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The Wi-Fi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

If the machine appears in the app's lobby, you can complete the machine's set-up in the settings menu.

Restart the connection journey

If the machine is not appearing in the app's lobby the connection journey will need to be restarted.

Reset Wi-Fi

Before reattempting to connect the machine, reset the machine's Wi-Fi.

To do this press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Enter home Wi-Fi password

Please enter the network password for your home Wi-Fi network.

Activate the Wi-Fi

The machine has its own Wi-Fi signal which must be activated to complete connection.

To activate the Wi-Fi on your purifier, press and hold the power button for five seconds. The Wi-Fi light will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine. This can also be found in the following places:

• Underneath the purifier's filter
• On the front of the operating manual
• On the remote control packaging

To continue, follow the prompt.

The machine should appear as a network in your device's Wi-Fi settings.

Open the device's Wi-Fi settings and chose your machine from the network list. You’ll need your product's Wi-Fi password to complete this stage.

Once the device is connected to your machine’s Wi-Fi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

• Underneath the purifier's filter
• On the front of the operating manual
• On the remote control packaging
• On a removable sticker on the front of the purifier

Notification issue

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.

Dyson Link app

Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Password reset

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a Wi-Fi scan for products.

The next steps to connect your device will be slightly different depending on the type of device you have. Please select the type of device you’re using.

Unable to find machine

If you are not able to see your machine, you can select it using the prompts in the app.

Ensure Bluetooth and Wi-Fi are enabled on your device.

Plug the machine in and switch on.

Keep your device close to the machine during this process.

Select your machine from the available options.

Dyson Link app

You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch on

Two-factor authentication

Check that the email address shown on the login screen is correct. The code will be sent to the address shown.

The email may have incorrectly been marked as spam or junk. Please check any junk folders for the code email.

Please note that the authentication code will expire 5 minutes after being sent. Codes will also expire when a new one is sent.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Dyson Link app

Download the latest version of the Dyson Link app from the app store on your phone. For users of Android phones, it can be downloaded from major Android app stores.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Password reset

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password or authentication code incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Reconnecting Wi-Fi

In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

With your machine selected, swipe up to view your air quality.

The following options are available.

• Daily or Weekly graph
• Switch days/weeks to view
• Ability to switch from showing;
  • Air Quality
  • Temperature
  • Humidity

More information is available by selecting the options above.

Your machine's controls are available through the home screen of the app.

You can control the following;

• Turn on/off
• Set the airflow speed
• Set a timer
• Turn auto mode on/off

Schedules can be added or changed in your machine's settings.

Add events to set a schedule for when your machine should switch on and off. You can also se the following.

• Auto mode enabled/disabled
• Airflow speed
• Oscillation
• Night mode enabled/disabled

To access your machine’s settings, select your machine from the hamburger menu and then select the settings menu icon.

The temperature unit can be changed in your machine's settings.

The temperature unit can be changed between Celsius and Fahrenheit.

Temperature unit setting

The temperature unit can be changed in your machine's settings.

The temperature unit can be changed between Celsius and Fahrenheit.

Enabling/disabling continuous monitoring can be changed in your machine's settings.

Continuous monitoring allows your machine to collect environmental information. Once selected, this feature is active at all times.

The filter life can be checked in your machine's settings.

Filter management

Selecting filter management will show you how to replace your filter and allow you to reset filter life. Resetting filter life should only be done after you have replaced the filter.

Your home location can be changed by selecting the appropriate time zone.

Select location from the list. You can also search for a location to filter the list.

Once a new location has been chosen, update to save.

The room name can be changed in your machine's settings.

Select room location from the available list or enter a custom name.

Once a new room name has been selected, follow the prompts in the app to change.

To switch between your machines, select the hamburger menu.

Switching Wi-Fi

In order to change the router your device is connected to, you will need to remove your machine from the app before running through the connection journey from the beginning.

Reset Wi-Fi

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Point the remote directly at the front of the machine while pressing a different option.

Change airspeed using the Dyson Link app

Using the Dyson link app, adjust the fan speed.

Replace the remote control

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Test the airflow power

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45°.

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Press the ON/OFF button on the Main body of the machine.

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Filter housing - clean with a dry cloth or soft brush

Filter - your filter may need replacing.

Check filter life within the app, or for excessive build up of dust within the inlet.

Sensor Failure

Switch off and unplug the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Test the machine

Switch off and unplug the machine.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Press the ON/OFF button on the Main body of the machine.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Press the ON/OFF button on the Main body of the machine.

Reset the machine

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Check the tilt joint

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Test tilt of the machine

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in.

Check the feet of the machine

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Test the remote control

Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Point the remote directly at the front of the machine while pressing a different option.

Check the machine

Turn off the power and unplug the machine.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Auto mode

Auto mode adjusts the speed according to the air quality in the room.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.

Increasing for poor air quality and reducing as the air quality improves.

If the air quality target is met, the A symbol will turn green and the numerical display will switch off.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Using the app for Auto mode

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

Tap the power icon at the top of the menu and tap 'Auto' to select.

In order to stop Auto mode, turn the setting either on or off with the same process.

When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.

Using the remote control for Auto mode

Press the 'Auto' button on the top right corner of the remote control.

To turn Auto mode off, press the same button.

When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.

Replace the filter

Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:

Press both buttons to lift off the loop amplifier.

Remove the old filter and dispose of your old filter in your household waste bin.

Lower the new filter into the housing and the complete unit onto the Main body.

Lower the loop amplifier onto the base until it clicks and locks.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

Sensitivity settings

Your Dyson Pure Cool Link purifier fan will complete a calibration cycle for up to six days from first use.

Within the settings for the Dyson Link, you can also adjust the target for the air quality sensitivity of your machine.

A more sensitive air quality target will mean that your purifier is active for longer. Some environments may require this in order to maintain a good air quality level.

Please note we would advise allowing your machine to run for at least a week before adjusting the sensitivity settings within the Dyson Link app, to ensure it completes its initial calibration cycle.

Select settings by swiping up on the home page.

Tap the air quality target option.

Tap on one of the air quality sensitivity options.

WiFi light

Flashing green = Wi-Fi is ready to connect to your Dyson Link app

Flashing white = Wi-Fi connecting

Solid white = Wi-Fi connected

Off = W-iFi disabled

Auto mode light

Solid white = cleaning/below air quality target

Solid green = clean/air quality target has been met

Off = machine is not in auto cleaning mode

Night mode light

Solid white = machine is in Night mode

Off = appliance is not in Night mode

Please open the PDF for the user guide.

Assembling your Dyson machine

Lower the loop amplifier onto the base until it clicks and locks.

The remote control can be magnetically attached to the top of the loop.

Assembling your Dyson machine

Lower the loop amplifier onto the base until it clicks and locks.

The remote control can be magnetically attached to the top of the loop.

Manual mode

Airflow can be set manually by the airflow buttons on the remote.

You can choose a setting from 1 (low flow of air) through to 10 (high flow of air).

Auto mode

Auto mode adjusts the power according to the air quality in the room.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the machine according to the air quality.

If the air is clean the A symbol will turn green and the numerical display will switch off.

If the air quality worsens the A symbol will turn white and the machine will automatically restart cleaning the room.

Using the remote control

To operate, point the remote control towards the front of the base.

On/Off

Airflow

Oscillation

Automatic mode

Sleep timer

Night mode

To store, attach the remote control to the top of the appliance with the buttons facing down.

Finding the serial number

The serial number and WiFi information can be found in the following locations

On the front of the instruction manual.

On a removable sticker on the front of the purifier.

On your purifier, located underneath the filter.

Using the sleep timer

To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

Using Night mode

The Night mode will dim the display and run quietly, making it ideal for use while sleeping.

When Night mode is enabled (indicated by an illuminated half moon symbol in the top right corner of the display), the display will dim and after 5 seconds will fade to off.

The half moon symbol will remain illuminated.

If in manual mode, the power will reduce to level 4. When Night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.

If in Auto mode, the power will be reduced automatically.

Replace the remote control battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.