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Dyson Cu-Beam™ Duo lightLet's get your machine working
Dyson Cu-Beam™ Duo light
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Troubleshooting
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Power issue
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Will not dim
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Dimmer installed
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Analogue dimmer
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DALI converter used
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Still working disconnected
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Visible issue
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Will not dim
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No dimmer installed
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Issue resolved
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Dimmer installed
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DALI dimmer
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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AC Mains/Triac
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More help required
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Cleaning information
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Installation guide
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Technical specifications
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Included in the box
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Analogue dimmer
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No converter; install one
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DALI converter used
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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Unsure on dimmer
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The light is too bright/dim
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No dimmer
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Down; height
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1-1.5m over table
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Check trim blades
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Incorrect, refit
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Issue not resolved, please speak to our Customer Support Team
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Fit OK, table issue
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No trim blades
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Fit blades
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Not over table, reposition
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Up; product height
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Less than 2.5m from floor
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More than 2.5m from floor, reposition light
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Unsure on dimmer
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Dimmer installed
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Unsure on dimmer
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DALI dimmer
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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Analogue dimmer
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DALI converter used
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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No converter; install one
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AC Mains/Triac
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Wire is too short
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Confirm correct length
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Issue not resolved, please speak to our Customer Support Team
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No converter; install one
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AC Mains/Triac
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Unsure on dimmer
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DALI dimmer
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Still working disconnected
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Issue not resolved, please speak to our Customer Support Team
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Unsure on dimmer
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No dimmer installed
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Won't split
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Not DALI
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0-10V/1-10V/PWM
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Split manually
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Manual OK, system issue
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Issue not resolved, please speak to our Customer Support Team
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Analogue; incompatible
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DALI, manual split
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Issue not resolved, please speak to our Customer Support Team
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Unsure on dimmer
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Won't turn off
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No dimmer, check electrics
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Access light
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Check Luminaire
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Issue not resolved, please speak to our Customer Support Team
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Check fuse
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Issue not resolved, please speak to our Customer Support Team
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Reset fuse
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No access; call electrician
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Other lights off; electrics
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Dimmer installed
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Analogue dimmer
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DALI converter used
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Still working disconnected
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No converter; install one
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DALI dimmer
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Issue not resolved, please speak to our Customer Support Team
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Still working disconnected
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AC Mains/Triac
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Unsure on dimmer
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Light won't turn on
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No dimmer, check electrics
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Other lights off; electrics
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Access light
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Check Luminaire
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Check fuse
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Reset fuse
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No access; call electrician
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Unsure on dimmer
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Dimmer installed
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AC Mains/Triac
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Analogue dimmer
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No converter; install one
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DALI converter used
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Issue not resolved, please speak to our Customer Support Team
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Still working disconnected
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DALI dimmer
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Still working disconnected
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Unsure on dimmer
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please get in touch.
Our experts are ready to help you.
Call us free on
866-693-9766
US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday