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Dyson Pure Cool™ TP01 purifying fan

Let's get your machine working.

See all steps

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions

Has this resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Refit machine

Remove loop amplifier.

Refit it ensuring that there is no uneven gap between the loop and the main body.

Has refitting the loop amplifier resolved the problem?

Ensure correct button on remote is being pressed

On/Off

Airflow

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

Check remote buttons

On/Off

Airflow

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Hold standby button

Press and hold the Standby button on the machine to adjust the airflow.

Airflow will increase to a maximum before decreasing.

Does the airspeed change using the controls on the machine?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

Remote control

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

$18.99

$18.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Change battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

Remote control

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

$18.99

$18.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Newspaper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o

Does the newspaper lift beyond 45 degrees?

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Main body

Clean the shroud with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Image showing how to check the main body.

Has cleaning the machine resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the issue?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Interruption in the electricity

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the issue?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

What sort of smell?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Filter housing is not working. You can solve this by ordering a new one below.

Filter housing

Part no. 967398-06

Replacement filter housing for your Dyson Purifier.

$29.99

Filter housing

Filter housing

Part no. 967398-06

Replacement filter housing for your Dyson Purifier.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

Remote control

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

$18.99

$18.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check base

Ensure all the feet are attached to the base of the machine.

Image showing how to check the feet of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the issue?

Check remote

On/Off

Airflow

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote solved the problem?

Check correct button is being pressed

On/Off

Airflow

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check other remote functions

On/Off

Airflow

Oscillation

Sleep timer

Do the other functions on the remote work?

Use controls on machine

Press and hold the Standby button on the machine to adjust the airflow.

Airflow will increase to a maximum before decreasing.

Does the airspeed change using the controls on the machine?

Ensure correct button on remote is being pressed

On/Off

Airflow

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Has testing the remote resolved the problem?