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Dyson Pure Cool™ TP01 purifying fan

Let's get your machine working.

See all steps

Please select the appropriate option

How to replace the filter

Ensure the purifier is unplugged.

Press both buttons to lift of the loop amplifier.

Remove the old filter and dispose of your old filter in your household waste bin.

Lower the new filter into the housing and the complete unit onto the Main body.

Lower the loop amplifier onto the base until it clicks and locks.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

Your Dyson machine is programed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Is there anything else we can help with?

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Refit machine

Remove loop amplifier.

Refit it ensuring that there is no uneven gap between the loop and the Main body.

Has refitting the loop amplifier resolved the problem?

Ensure correct button on remote is being pressed

ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

Check remote control buttons

ON/OFF.

Airflow

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Hold standby button

Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.

Does the airspeed change using the controls on the machine?

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

Remote control

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

$18.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Change battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

Remote control

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

$18.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Newspaper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45 degrees.

Does the newspaper lift beyond 45 degrees?

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier

Clean with a dry cloth or soft brush.

Main body

Clean the shroud with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Image showing how to check the main body.

Has cleaning the machine resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Interruption in the electricity

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

What sort of smell?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check and clean machine

Loop amplifier - clean with a dry cloth or soft brush.

Image showing how to check the loop amplifier.

Main body - clean with a dry cloth or soft brush.

Inlet grille - clean with a dry cloth or soft brush.

Filter

Your filter may need replacing. Check for excessive build up of dust within the inlet.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Filter housing below or you can contact our Customer Support Team at 1-866-314-8881.

Filter housing

Part no. 967398-06

Replacement filter housing for your Dyson Purifier.

$29.99

Filter housing

Filter housing

Part no. 967398-06

Replacement filter housing for your Dyson Purifier.

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Remote control below or you can contact our Customer Support Team at 1-866-314-8881.

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

Remote control

Remote control

Part no. 965824-07

Replacement remote control for your Dyson machine.

$18.99

$18.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check base

Ensure all the feet are attached to the base of the machine.

Image showing how to check the feet of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Check remote

ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check correct button is being pressed

ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check other remote functions

ON/OFF.

Airflow

Oscillation.

Sleep timer

Do the other functions on the remote work?

Use controls on machine

Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.

Does the airspeed change using the controls on the machine?

Ensure correct button on remote is being pressed

ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Has testing the remote resolved the problem?

Replace the filter

Ensure the purifier is unplugged.

Press both buttons to lift of the loop amplifier.

Remove the old filter and dispose of your old filter in your household waste bin.

Lower the new filter into the housing and the complete unit onto the Main body.

Image showing how to replace the filter.

Lower the loop amplifier onto the base until it clicks and locks.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

Your Dyson machine is programed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Has this resolved the problem?

Exchange required

This issue can be resolved by arranging an exchange.

User guide

Please see the user guide attached above.

Is there anything else we can help with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Assembling your machine

Lower the loop amplifier onto the base until it clicks and locks.

The remote control can be magnetically attached to the top of the loop.

Is there anything else we can help with?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Attach the remote

Attach the remote control to the top of the machine with the buttons facing down.

Timer

To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Is there anything else we can help with?

Using the remote control

To operate, point the remote control toward the front of the base.

ON/OFF.

Airflow

Oscillation.

Sleep timer

To store, attach the remote control to the top of the appliance with the buttons facing down.

Is there anything else we can help with?

Locating the serial number

The serial number can be found on the base of the machine.

Is there anything else we can help with?

Using machine controls

Press the Standby button on the appliance to turn ON/OFF.

Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.

NB: The oscillation and timer functions cannot be operated without the remote control.

Is there anything else we can help with?

Do not use polish or detergent on any part of the machine.

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry cloth or soft brush.

Main body - clean with a dry cloth or soft brush.

Shroud - clean with a dry cloth or soft brush.

Is there anything else we can help with?

Changing batteries

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help with?