Accessibility Statement Skip navigation
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson Pure Cool Link™ (Iron/Blue)

Let's get your machine working.

See all steps

Please select the appropriate option

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

WARNING: Do not use polish or detergent on any part of the machine.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth.

Shroud - clean with a dry cloth or soft brush.

Is there anything else we can help you with?

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

Check the machine base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Remove and refit the loop amplifier

Remove loop amplifier.

Refit loop amplifier ensuring that there is no uneven gap between the loop and the Main body.

Has refitting the loop amplifier resolved the problem?

Continuous monitoring

The continuous monitoring option is used for temperature and humidity data to be relayed to the app at all times, even when you have turned the purifier off.

By enabling this setting the fan is run at a very low speed in standby to draw air over the sensors, which is required for the temperature and humidity to be measured.

This may be heard as a low humming noise which is normal.

Please check the following using the app:

Swipe up to reveal the setting tab, and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn off the 'collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Retest the machine.

Has the noise stopped?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

Adjust airflow using remote

Ensure correct button on the remote is being pressed.

Does the airspeed change?

Do the other buttons on the remote work?

Test the other buttons on the remote.

Do the other buttons on the remote work?

Change airspeed using the Dyson Link app

Using the Dyson link app, adjust the fan speed.

Does the airspeed change using the Dyson Link app?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-02

Replacement remote control for your Dyson machine.

$22.99

Remote control

Remote control

Part no. 967400-02

Replacement remote control for your Dyson machine.

$22.99

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replace the remote control battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-02

Replacement remote control for your Dyson machine.

$22.99

Remote control

Remote control

Part no. 967400-02

Replacement remote control for your Dyson machine.

$22.99

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the airflow power

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45°.

Does the newspaper lift beyond 45 degrees?

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Has cleaning the machine resolved the problem?

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

What sort of smell?

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

WARNING: Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option.

Filter housing - clean with a dry cloth or soft brush

Filter - your filter may need replacing.

Check filter life within the app, or for excessive build up of dust within the inlet.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Amp is not working. You can solve this by ordering a new one below.

Amp

Part no. 967866-02

Replacement amp for your Dyson fan.

$95.99

Amp

Amp

Part no. 967866-02

Replacement amp for your Dyson fan.

$95.99

$95.99

$95.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Filter housing is not working. You can solve this by ordering a new one below.

Filter housing

Part no. 967450-02

Replacement filter housing for your Dyson Purifier.

$29.99

Filter housing

Filter housing

Part no. 967450-02

Replacement filter housing for your Dyson Purifier.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-02

Replacement remote control for your Dyson machine.

$22.99

Remote control

Remote control

Part no. 967400-02

Replacement remote control for your Dyson machine.

$22.99

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Exchange required

This is most likely a main body issue and could be resolved by arranging an exchange.

Please select the appropriate option

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

Check the tilt joint

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Has checking the joint resolved the problem?

Test tilt of the machine

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in.

Does the loop stay in that position?

Check the feet of the machine

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Test the remote

Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Test the remote

Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Test the other remote buttons

Test the other buttons on the remote.

Do the other functions on the remote work?

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do the controls on the Dyson Link app work?

Please select the appropriate option

Test the remote

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Has testing the remote resolved the problem?

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Please select the appropriate option

Cancel Sleep Timer

To make Alexa cancel the sleep timer, clearly state the following;

Alexa, ask Dyson to cancel purifier sleep timer

Enable Front Flow

To make Alexa enable front flow, clearly state the following;

Alexa, ask Dyson purifier to enable front flow

Enable Rear Flow

To make Alexa enable rear flow, clearly state the following;

Alexa, ask Dyson purifier to enable rear flow

Set Oscillation

To make Alexa set oscillation, clearly state the following;

Ask Dyson purifier to oscillate at 180 degrees

Set Sleep Timer

To make Alexa set the sleep timer, clearly state the following;

Ask Dyson purifier to turn off in 15 minutes

To make Alexa check the indoor NO2 level clearly state the following;

Alexa, ask Dyson for the indoor NO2 level

To make Alexa check the indoor PM10 level clearly state the following;

Alexa, ask Dyson for the indoor PM10 level

To make Alexa check the indoor VOC level clearly state the following;

Alexa, ask Dyson for the indoor VOC level

To make Alexa check the indoor PM2.5 level clearly state the following;

Alexa, ask Dyson for the indoor PM2.5 level

Wi-Fi connection issues

WiFi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.


Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Enable/Disable Dyson skill

If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.

To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.

To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.

Alexa territories

Currently, the Dyson skill and voice control for Dyson connected machines are available in the UK, US, Canada, Germany and India only.

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.

Please select the appropriate option

Closer connection

Move your purifier as close as possible to your router, to ensure maximum signal strength.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

If this has not resolved the issue you have been experiencing, please continue to the next step.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Remove machine

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please follow the next step.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Ensure that the device is also running the latest version of its operating system.

Please check that your device is running on the latest version of its operating system.

Have you successfully logged into the app?

Simply tap on the 'Add a machine' button to begin the connection process.

Is this the first time connecting your machine?

The Dyson Link app uses WiFi to connect to your machine.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

WiFi settings

To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.

Once in your device's settings, select the WiFi option and choose your home WiFi network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Please ensure the devices WiFi is activated and that flight mode is turned off.

When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.

Are you now connected to your home network?

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Add a machine

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a WiFi scan for products.

Please select the type of device you are using

Please select the next step

Activate WiFi

The machine has its own WiFi signal which must be activated to complete connection.

To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging

To continue, please press 'OK, got it' at the bottom of the screen.

Has your device detected your machine?

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Enter home WiFi password

Please enter the network password for your home WiFi network.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Enter home WiFi password

Please enter the WiFi password for the home network you are connected to.

To continue, please press 'Submit' at the bottom of the screen.

Please select the next step

Activate the WiFi

The machine has its own WiFi signal which must be activated to complete connection.

To activate the WiFi on your machine, press and hold the power button for five seconds.

The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging

To continue, please press 'OK, got it' at the bottom of the screen.

The machine should appear as a network in your device's WiFi settings.

Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.

Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Has the machine begun the pairing process?

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

Underneath the purifier's filter

On the front of the operating manual

On the remote control packaging

On a removable sticker on the front of the purifier

Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.

At which stage it will continue the pairing process.

Notification Issue

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.

Please select 'No' on the next step.

Has the machine now begun the pairing process?

If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please wait for the machine to complete the automatic pairing process.

Has your machine successfully paired?

Confirming connection

Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.

Has your machine successfully connected?

Slow response

If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.

Has your machine now successfully connected?

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appriopriate option to proceed.

At which point did the connection fail?

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

What is the machine's WiFi light showing?

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine now successfully connected?

Connection issues

Please close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Does the machine appear on the Dyson Link app's home screen?

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Is the WiFi light solid white?

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Simply tap on the 'Add a machine' button to begin the connection process.

Is your machine showing in the discoverable list?

Simply tap on the machine to select it.

The serial number of your machine will appear beneath the machine's name.

Please select the next step

Password location

The 8-letter password can be found on your purifier in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On the removable sticker on the front of the purifier

Once you have located your product's WiFi password, make a note of it so you can reference it easily.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Please select the next step

Confirming connection

Whilst your connection is being confirmed, the app will display information about your machine, including it's controls, what information you can get from your machine and how to get the best out of Dyson technology.

Has your machine successfully connected?

Retry connection

If this is the first time this error has appeared on your device, please select 'Retry'.

Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Has the Dyson Link app now set up successfully?

Connection issue

If you have experienced an issue after completing the setup process, please do the following:

Close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Are you now connected to your home network?

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Has the Dyson Link app now set up successfully?

Connection Successful

The machine has been successful connected to the Dyson Link app.

Configure

If you wish to familiarise yourself with the machine and configure its settings, please select 'Using your purifier and the Dyson Link app'.

Alternatively, please chose 'Issue resolved'.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

On/Off

The button highlighted will turn the main power to the machine on or off.

Please select the appropriate option

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Please select the appropriate option

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Please select the appropriate option

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Please select the appropriate option

Oscillation

The button highlighted will turn the machines oscillation on or off.

Please select the appropriate option

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Please select the appropriate option

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Please select the appropriate option

Scheduling issue

The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.

If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Has this resolved the problem?

Remove the machine from the App

Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.

By removing the machine from the app you will need to restart the connection journey, please select 'Connection journey' on the next step.

If you have already removed the machine from the app and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.

Please select the appropriate option

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

We recommend that auto-update is turned on.

Please select the appropriate option

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Has your machine now successfully connected?

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and await a connection on the home screen.

Does the machine appear on the Dyson Link app's home screen?

Simply tap on the 'Add a machine' button to begin the connection process.

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Retrying connection

To preform another scan for your machine, please press the 'Retry' button.

Has your machine now successfully connected?

WiFi lights

Flashing green

The WiFi light will flash green if it is awaiting a connection.

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

What is the machine's WiFi light showing?

Router settings

The appliance will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the appliance for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.

Incorrect password

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

If you have gone through the above checks and recommendations, please select 'Checks completed'.

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Checking WiFi light

Solid White

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing White

The WiFi light will continuously flash white while it is attempting to connect.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

No WiFi light

If no WiFi light appears on the machine, it means it is yet to connect.

What is the machine's WiFi light now showing?

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Simply tap on the 'Add a machine' button to begin the connection process.

Attempting to connect

A flashing white light occurs as the machine connects to the Dyson cloud.

Please allow up to 20 seconds for the machine to connect and the light to turn solid white.

Has the light turn solid white?

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiancing an issue, please select 'Issue not resolved'

Please select the next step

The Dyson Link app uses WiFi to connect to your machine.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

Please ensure that your device has a strong and stable connection to your home WiFi.

Is your machine showing in the discoverable list?

Remaining close to your machine

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Connection failed message

Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.

Before restarting the Connection journey, please switch the machine off at the wall and wait 6 seconds before switching it back on.

Please select 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Checking WiFi light

Solid White

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing White

The WiFi light will continuously flash white while it is attempting to connect.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

No WiFi light

If no WiFi light appears on the machine, it means it is yet to connect.

The Dyson Link app uses WiFi to connect to your machine.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Are you connected to your home network?

Attempting to connect

A flashing white light occurs as the machine connects to the home WiFi network.

Please allow up to 20 seconds for the machine to connect and the light to turn solid white.

Has the light turn solid white?

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Have you successfully logged into the app?

Please select the type of device you are using

Which stage did the connection process fail?

Problem setting up the app

Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.

You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.

Please also ensure you have sufficient space on your device for the app.

Have you now successfully set up the app?

Siri will need to be enabled in your device’s Settings, to use Siri Shortcuts with the Dyson Link app.

Open Settings on your phone or tablet, then select ‘Siri & Search’. Next, to enable Siri, switch on ‘Press home for Siri’.

Before you can use Siri Shortcuts, you must first add your connected machine to the Dyson Link app.

To create a Siri Shortcut, tap the cog on the top right-hand corner of your home screen and select ‘Voice control’ and then ‘Siri’. Then select ‘Add new shortcut’. Next, choose the required settings and press the ‘Add to Siri’ button.

So that Siri can tell the Dyson Link app to run your shortcut, a personalised phrase will need to be recorded. We suggest that each phrase is unique and it’s recognisable.

For example, if you’ve selected Cooling mode and Night mode, this could be named “Bed time” or a heating specific setting could be named “I’m cold”.

Please note, generic phrases already programmed into Siri can’t be used. An example of this is “Good Morning”.

A list of all personalised phrases will be stored on the ‘Your Siri Shortcuts’ screen for each machine.

To view this, simply tap the cog on the top right-hand corner of the relevant machine’s home screen and select ‘Voice control’ and then ‘Siri’.

Next, select the relevant Siri Shortcut. From here, you can re-record the phrase or deleted the shortcut.

With Siri Shortcuts, you can control your air treatment machine(s) using your voice. You can create, edit and delete your own personalised commands, which can be activated through your mobile or tablet.

Each Siri Shortcut is unique to the machine it was created on and cannot be applied across multiple machines.

You’ll need to create different Siri Shortcuts for each machine and a new personalised phrase will need to be recorded.

Should a personalised phrase be recorded across multiple machines, Siri will display these on your device as selectable options, along with a machine identifier.

If you have multiple machines using the Siri Shortcut feature, we recommend making each phrase unique. For example, if one machine is located in the kitchen and another is in the bedroom, include these locations in the phrase.

Siri Shortcuts can be used in any region where Apple supports Siri. To see if this is supported in your region, please visit the Apple website.

You can activate Siri Shortcuts on the Dyson Link app in one of two ways:

  1. Simply say, “Hey Siri”, followed by the pre-recorded personalised phrase.*
  2. By pressing your mobile or tablet’s ‘Home’ button to activate Siri, and then saying the pre-recorded personalised phrase when prompted.

Either way, you’ll need to be logged into the Dyson Link app.

*This option will needs Siri to be enabled in your phone or tablet’s Siri settings.

Siri Shortcuts is available on iOS 12 or later.

Auto mode

Auto mode adjusts the speed according to the air quality in the room.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.

Increasing for poor air quality and reducing as the air quality improves.

If the air quality target is met, the A symbol will turn green and the numerical display will switch off.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Using the app for Auto mode

Tap the remote icon on the bottom right corner of the home page.

Tap the power icon at the top of the menu and tap 'Auto' to select.

In order to stop Auto mode, turn the setting either on or off with the same process.

When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.

Is there anything else we can help you with?

Using the remote control for Auto mode

Press the 'Auto' button on the top right corner of the remote control.

To turn Auto mode off, press the same button.

When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.

Is there anything else we can help you with?

Replace the filter

Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:

Press both buttons to lift the loop amplifier.

Remove the old filter assembly. To dispose of your old filter unit place it in your household waste bin.

Lower the new filter into the housing and the complete unit onto the main body.

Lower the loop amplifier onto the base until it clicks and locks.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

  • A clockwise rotating pattern will be shown on the LED display
  • Once the loading pattern is complete, the purifier will return to its normal usage

Is there anything else we can help you with?

Sensitivity settings

Your Dyson Pure Cool Link purifier fan will complete a calibration cycle for up to six days from first use.

Within the settings for the Dyson Link, you can also adjust the target for the air quality sensitivity of your machine.

A more sensitive air quality target will mean that your purifier is active for longer. Some environments may require this in order to maintain a good air quality level.

Please note we would advise allowing your machine to run for at least a week before adjusting the sensitivity settings within the Dyson Link app, to ensure it completes its initial calibration cycle.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Select settings by swiping up on the home page.

Tap the air quality target option.

Tap on one of the air quality sensitivity options.

Please select the appropriate option

WiFi light

Flashing green = WiFi is ready to connect to your Dyson Link app

Flashing white = WiFi connecting

Solid white = WiFi connected

Off = WiFi disabled

Auto mode light

Solid white = cleaning/below air quality target

Solid green = clean/air quality target has been met

Off = machine is not in auto cleaning mode

Night mode light

Solid white = machine is in Night mode

Off = appliance is not in Night mode

Is there anything else we can help you with?

User guide

Please see the attached user guide above.

Is there anything else we can help you with?

Assembling your Dyson machine

Lower the loop amplifier onto the base until it clicks and locks.

The remote control can be magnetically attached to the top of the loop.

Manual mode

Airflow can be set manually by the airflow buttons on the remote.

You can choose a setting from 1 (low flow of air) through to 10 (high flow of air).

Auto mode

Auto mode adjusts the power according to the air quality in the room.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the machine according to the air quality.

If the air is clean the A symbol will turn green and the numerical display will switch off.

If the air quality worsens the A symbol will turn white and the machine will automatically restart cleaning the room.

Is there anything else we can help you with?

Using the remote control

To operate, point the remote control towards the front of the base.

ON/OFF.

Airflow

Oscillation.

Automatic mode

Sleep timer

Night mode

To store, attach the remote control to the top of the appliance with the buttons facing down.

Is there anything else we can help you with?

Using the sleep timer

To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.