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Dyson AB12 High Voltage ABS

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Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Which part is broken?

This part is no longer available. Please contact our Helpline to discuss the available options. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

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Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

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What is the issue with the cable entry?

While the cable entry can be either from the left or right side, if the wrong side has been removed upon installation or you wish to change the side after installation, we must make you aware that this is not possible unless a replacement main body is ordered

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
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9:00am - 6:00pm Saturday
Closed Sunday

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Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Dyson guidelines

To keep your Airblade looking new, ensure that all surfaces of the Airblade hand dryer are cleaned daily with a soft cloth and nonabrasive/non-caustic cleaning solution.

Wipe down the fascia daily to avoid mineral deposits and build-up of debris. Clean the floor and wall beneath and around the unit. This may be required more regularly in high use areas.

The following chemicals are some that are harmful to the unit and should not be used. The use of these will invalidate the warranty.

Are you using non-approved chemicals?

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Was the damage caused by vandalism?

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note, that the replacement part or parts may not be covered by the warranty. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note, that this replacement parts may not be covered by the warranty. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Are you using non-approved chemicals?

Please note that the cost of replacement or repair will not be covered if the damage is due to vandalism.

Was the damage caused by vandalism?

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note, that the replacement part or parts may not be covered by the warranty. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note, that this replacement parts may not be covered by the warranty. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please note, that when using our product (and any other hands under, wall mounted hand dryer) that the water from wet hands is blown off into the air and if there is a collection of water on the wall, this can be easily wiped away as part of the regular cleaning regime in the washroom. If the water on the wall is an issue, especially for porous surfaces, consider the use of a splash back or nonpourous wall surface (eg. ceramic tile). Alternatively, we do offer an aftersales wall panel that can be fitted to the wall.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Please note, this product will generate some warming of the air when used constantly in busy locations. This will appear in high ambient air temperature, or when drawing hot air from a localised heat source. This is normal.

Is the air hot when the machine has been in use for less than 30 minutes?

There is no fault with the Airblade. The product will generate some warming of air when in use in busy locations.

Is there anything else we can help you with?

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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5/5 Excellent

Have the filters been changed in the last six months?

Please ensure that you clean the grilles and blades when fitting a new filters.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How long does it take to dry hands?

There is no fault with the Airblade. Testing has shown that our hand dryers have a 15 second dry time.

Is there anything else we can help you with?

Please check the Air knives and inspect for external blockages.

Is there consistent air flow across the outlets?

Have the filters been changed in the last six months?

Please ensure that you clean the grilles and blades when fitting the new filter.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please ensure that you clean the grilles and blades when fitting a new filters. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

In what way does it sound different?

Is it used more than 250 times per day?

Check the product is securely attached

Ensure the product is securely attached to the back plate by the two bolts on either side of the unit.

Ensure the backplate is attached securely to the wall with four fixing screws.

Is the product attached securely?

Please secure the product to the back plate and retest.

Has securing the product resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the product is securely attached

Ensure the product is securely attached to the back plate by the two bolts on either side of the unit.

Ensure the backplate is attached securely to the wall with four fixing screws.

Is the product attached securely?

Please secure the product to the back plate and retest.

Has securing the product resolved the issue?

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is it used more than 250 times per day?

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Have the filters been changed in the last six months?

Please ensure that you clean the grilles and blades when fitting a new filters. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please switch the power supply off/on and leave for 2 minutes for the unit to calibrate.

Do not use the unit during this calibration period.

Image showing the machine being turned off for two minutes.

Has power returned to the unit?

Check operational distance

Please check that your hands are within operating distance and moving in front of the sensors.

The distance for the air function is 0mm-30mm from the air sensor.

Has checking the distance resolved the issue?

Is it used more than 250 times per day?

There may be a problems with the electrical power supply and not the Airblade.

This can be retified by having a qualified electrician check the power to the unit, ensuring that the voltage supply corresponds to the rating plate and that the unit is wired correctly on the backplate

Please ensure that the earth wire is connected.

Has the electrician resolved the issue?

This part will need to be fitted by a qualified individual. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there anything else we can help you with?

Have the filters been changed in the last six months?

Please ensure that you clean the grilles and blades when fitting the new filters. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Replacement parts for your hand dryer can be fitted by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there anything else we can help with?

Please switch the power supply off/on and leave for 2 minutes for the unit to calibrate.

WARNING: Do not use the unit during this calibration period.

Image showing the machine being turned off for two minutes.

Has power returned to the unit?

Check operational distance

Please check that your hands are within operating distance and moving in front of the sensors.

The distance for the air function is 0mm-30mm from the air sensor.

For further assistance, please watch the "How to use" video.

Has checking the distance resolved the issue?

Do you have more than one machine in a row?

There may be a problems with the electrical power supply and not the Airblade.

This can be retified by having a qualified electrician check the power to the unit, that the voltage supply corresponds to the rating plate and also the unit is wired correctly on the backplate

Please ensure that the earth wire is connected.

Has the electrician resolved the issue?

This part will need to be fitted by a qualified individual. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there anything else we can help you with?

Check installation guidelines

There must be a minimum space of 220mm between the machines.

Isolate the machine by switching off any adjacent machines.

For further information on this please view the attached installation guide.

Are the machines too close together?

There may be a problems with the electrical power supply and not the Airblade.

This can be retified by having a qualified electrician check the power to the unit, that the voltage supply corresponds to the rating plate and also the unit is wired correctly on the backplate

Please ensure that the earth wire is connected.

Has the electrician resolved the issue?

This part will need to be fitted by a qualified individual. Replacement parts for your hand dryer can be carried out by carefully following the instructions given in the replacement pack and installation guide. If in any doubt, consult a qualified electrician or contact the Dyson Helpline for support.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please remove the machine situated in the middle to increase the gap between the units.

Has this resolved the problem?

What sort of smell is it?

Switch off the unit. Do not use it until a Dyson engineer attends.

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

Please get in touch.

Our experts are ready to help you.

Call us free on 1-866-693-9766

US based helpline open
8:00am - 8:00pm Monday to Friday
9:00am - 6:00pm Saturday
Closed Sunday

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent