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Dyson Cyclone V10 Absolute Pro Ir/SNk/Bu
See all steps

Please select the appropriate option

Lights

If your machine is not performing as it should, we can help.

Your machine has lights that can tell you what the problem is from poor pickup to power issues and is the best way to solve any problems.

Troubleshooting image

Symptoms

Alternatively, you can select a symptom instead such as; no power, battery run time, poor pick up etc.

Troubleshooting image

Why do I see a blockage light?

When the machine meets more air resistance, the motor will increase speed to compensate. For example, when moving from a hard floor to carpet, the motor will speed up slightly on the carpet to maintain suction.

Troubleshooting image

Why am I hearing a strange sound?

If one of the airways becomes blocked, very little airflow will be able to get through. To prevent the motor from overspeed, the machine will stop and start to alert you to a problem. This will sound like the machine is pulsing.

If you continue to use the machine, it will cut off completely. You will be able to start the machine again but it will continue to cut in and out until the blockage is removed. A blockage indicator light will also show while the machine is running.

Remove wand and tools

  1. Please ensure the bin is empty before continuing with any checks.
  2. Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. leaving the main body, bin and cyclone.
  3. Pull the trigger for 10 seconds.
Troubleshooting image

Does the blockage light still show?

Blockage light still showing

This means that the blockage is somewhere in the bin and cyclone or the filter.

Troubleshooting image

Remove the bin

Push the bin release catch to open the bin. Please ensure the bin is empty.

Troubleshooting image

Press the red bin release button and slide the bin off of the cyclone.

Troubleshooting image

Check the bin

  1. Check the bin base and clean any dirt using a brush or dry cloth.
  2. The bin can be cleaned with a damp, lint-free cloth only and must be completely dry before refitting.
Troubleshooting image

Check the cyclone

Using a brush, remove dust and debris from the cyclone shroud. This is the silver coloured part of the cyclone with lots of holes in it.

Troubleshooting image
  1. Look inside the end of the cyclone where the wand and tools attach.
  2. The dirt goes up this channel and then into the bin through a hole in the side of the cyclone. You should be able to see light shining through from either end.
  3. Remove anything blocked in this channel.
Troubleshooting image

Remove fine dust

Please note: This step will cause fine dust to come out of the machine. It is recommended that this is done outside and where possible, hold a bin bag around the machine to capture as much dust as possible. It is not recommended that this is carried out by anyone with allergies.

To dislodge any build up of fine dust in the cyclone, hold the machine over a bin and firmly tap the side of the cyclone all the way around. Whilst you will never get rid of all the fine dust, this will remove any excess build up.

Refit the bin

  1. Slide the bin back onto the cyclone until you hear a click.
  2. Close the bin base and push the bin back into place on the cyclone until you hear a click.
Troubleshooting image

Test the machine

Now the cyclone and bin are back on the machine, press and hold the trigger for 10 seconds.

Troubleshooting image

Does the blockage light still show?

Filter advice

  • The filter needs to be washed once a month as a minimum but may need to be washed more frequently, depending on how often the machine is used and how much fine dust is being picked up.
  • You may not see any dust on or in the filter, even if it needs to be cleaned.
  • Knocking or blowing dust out of the filter is not sufficient and is not recommended.
Troubleshooting image

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Does the blockage light still show?"

Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

Troubleshooting image

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Remove the filter

Remove the filter by twisting anticlockwise to the open position and pull away from the machine.

Troubleshooting image

Filter washing

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Troubleshooting image

Remove excess dust

Tap the filter firmly over a waste bin to remove any excess dust before washing.

Troubleshooting image

Soak the filter

Soak the filter in water for 30 minutes. This will loosen up the dry dust embedded in the filter. If you have to wash the filter more often than advised, this suggests that a higher than average amount of fine dust is being picked up or there was some dust left behind from the previous wash. You may want to soak the filter for longer if this is the case.

Troubleshooting image

Rub the inside of the filter, followed by the outside, in running water to clean out all dust.

Troubleshooting image

Rub the filter submerged in clean water to check if any dirty water still comes out. If it does, repeat washing until the water stays clear.

Filter drying

  • WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
  • Leave the filter to dry with the open end facing up for a minimum of 24 hours.
  • It can take much longer than 24 hours to dry, ensure the filter is completely touch dry prior to refitting.
Troubleshooting image

Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

Troubleshooting image

Does the blockage light still show?

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 969352-03

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$129.99

Battery

Battery

Part no. 969352-03

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$129.99

$129.99

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Blockage light still showing

This means that the blockage is somewhere in the wand or tools you are using.

Remove the wand from the machine and any tools from the end of the wand.

Troubleshooting image

Check the Wand

Look through the wand and remove any blockages. You should be able to see all the way through the wand.

Troubleshooting image

Remove end cap and brush bar

  1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Troubleshooting image

Check the cleaner head channel

  1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  2. Remove any blockages so that light can be seen through the neck.
Troubleshooting image

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Troubleshooting image

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Troubleshooting image

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Troubleshooting image

Test the machine

Pull the trigger for 10 seconds.

Troubleshooting image

Does the blockage light still show?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Remove end cap and brush bar

  1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Troubleshooting image

Check the cleaner head channel

  1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  2. Remove any blockages so that light can be seen through the neck.
Troubleshooting image

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Troubleshooting image

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Troubleshooting image

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Troubleshooting image

Test the machine

Pull the trigger for 10 seconds.

Troubleshooting image

Does the blockage light still show?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Remove end cap and brush bar

  • On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  • Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

  • Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  • Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Pull the trigger for 10 seconds.

Does the blockage light still show?

You might need a replacement part.

You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

$49.99

Check the cleaner head channel

Remove any blockages so that light can be seen through the neck.

Troubleshooting image

Remove end cap and brush bar

  1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  2. Use a coin in the slot to turn the cap anticlockwise to the unlock position.
Troubleshooting image

Remove the end cap from the brush bar and place to one side.

Troubleshooting image

Remove the brush bar and place to one side.

Troubleshooting image

Remove small brush bar

At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.

Troubleshooting image

Clear the brush bars

Remove any hair and threads from both brush bars.

Wash the brush bars

WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Troubleshooting image

Hold the brush bars under cold running water and rub gently to remove any dirt.

Troubleshooting image

Drying the brush bars

Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.

Troubleshooting image

Refit the small brush bar

Once the brush bars are completely dry, refit the small brush bar first.

  1. Check the ends of the small brush bar. One end is round and the other is octagonal.
  2. Insert the round end into place and then push the octagonal end down until it clicks into place.
Troubleshooting image

Refit the main brush bar

  1. Replace the end cap back on the brush bar.
  2. Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
  3. Using a coin, turn the end cap lock clockwise until in the locked position.
Troubleshooting image

Test the machine

Pull the trigger for 10 seconds.

Troubleshooting image

Does the blockage light still show?

You might need a replacement part.

You can solve this by ordering a new Soft roller cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$95.99

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$95.99

$95.99

Solid/constant blue lights

There are three blue lights on the battery that will light up when the machine is in use and when the trigger is pulled.

  • One solid blue light – Low level of charge.
  • Two solid blue lights – Medium level of charge.
  • Three solid blue lights – High level of charge.
Troubleshooting image

Flashing blue light

One flashing blue light will show when the machine needs charging.

Troubleshooting image

Blue lights on charge

When charging, the three blue lights will show up as the machine is charging.

  • One flashing blue light – Charging, low charge.
  • One flashing blue and one solid blue light – Charging, medium charge.
  • One flashing blue and two solid blue lights – Charging, nearly fully charged.
  • No lights – Charged, on standby.
Troubleshooting image

Lights in use

When the machine is in use, you may see one of the following when you pull the trigger.

  • One flashing red light.
  • One solid red light.
Troubleshooting image

Lights on charge

When the machine is on charge, you may see one of the following.

  • One flashing red light.
  • One flashing blue/red light.
Troubleshooting image

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 969352-03

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$129.99

Battery

Battery

Part no. 969352-03

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$129.99

$129.99

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 969352-03

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$129.99

Battery

Battery

Part no. 969352-03

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$129.99

$129.99

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Currently out of stock.

$63.99

Keep me updated

How to install this part

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

Charger

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

$29.99

Symptoms

If you're not sure what symptom to choose, select 'Solve a problem using the lights'.

Remove end cap and brush bar

  1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Troubleshooting image

Check the cleaner head channel

  1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  2. Remove any blockages so that light can be seen through the neck.
Troubleshooting image

Clear the brush bar

Cut any hair and threads from the brush bar, taking care not to cut any of the bristles.

Troubleshooting image

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Troubleshooting image

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Troubleshooting image

Test the machine

Now the Torque drive cleaner head is reassembled, test the pick up.

Troubleshooting image

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

  • Motorbar cleaner head.
  • Torque drive cleaner head.
  • Soft roller cleaner head.
  • Hair screw tool.
  • Mini motorised head.
Troubleshooting image

Does the brush bar spin on any of the other tools?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Troubleshooting image

Attach the tool to the bin and test the machine.

Troubleshooting image

Is the brush bar spinning?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

$29.99

Remove end cap and brush bar

  1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
Troubleshooting image

Check the cleaner head channel

  1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  2. Remove any blockages so that light can be seen through the neck.
Troubleshooting image

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Troubleshooting image

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Troubleshooting image

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Troubleshooting image

Test the machine

Now the Motorbar cleaner head is reassembled, test the pick up.

Troubleshooting image

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

  • Motorbar cleaner head.
  • Torque drive cleaner head.
  • Soft roller cleaner head.
  • Hair screw tool.
  • Mini motorised head.
Troubleshooting image

Does the brush bar spin on any of the other tools?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Troubleshooting image

Attach the tool to the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

$29.99

Remove end cap and brush bar

  1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  2. Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

  1. Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  2. Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Cut any hair and threads from the brush bar, taking care not to cut any of the bristles.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Mini motorised head is reassembled, test the pick up.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

  • Motorbar cleaner head.
  • Torque drive cleaner head.
  • Soft roller cleaner head.
  • Hair screw tool.
  • Mini motorised head.
Troubleshooting image

Does the brush bar spin on any of the other tools?

You might need a replacement part.

You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

$29.99

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Troubleshooting image

Attach the tool to the bin and test the machine.

Troubleshooting image

Is the brush bar spinning?

You might need a replacement part.

You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

$49.99

You might need a replacement part.

You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

$29.99

Check the cleaner head channel

Remove any blockages so that light can be seen through the neck.

Troubleshooting image

Remove end cap and brush bar

  1. On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  2. Use a coin in the slot to turn the cap anticlockwise to the unlock position.
Troubleshooting image

Remove the end cap from the brush bar and place to one side.

Troubleshooting image

Remove the brush bar and place to one side.

Troubleshooting image

Remove small brush bar

At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.

Troubleshooting image

Clear the brush bars

Remove any hair and threads from both brush bars.

Wash the brush bars

WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Troubleshooting image

Hold the brush bars under cold running water and rub gently to remove any dirt.

Troubleshooting image

Drying the brush bars

Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.

Troubleshooting image

Refit the small brush bar

Once the brush bars are completely dry, refit the small brush bar first.

  1. Check the ends of the small brush bar. One end is round and the other is octagonal.
  2. Insert the round end into place and then push the octagonal end down until it clicks into place.
Troubleshooting image

Refit the main brush bar

  1. Replace the end cap back on the brush bar.
  2. Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
  3. Using a coin, turn the end cap lock clockwise until in the locked position.
Troubleshooting image

Test the machine

Now the Motorbar cleaner head is reassembled, test the pick up.

Troubleshooting image

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Test another tool

Remove the tool from the wand and try another with a spinning brush bar. The following tools have a spinning brush bar.

  • Motorbar cleaner head.
  • Torque drive cleaner head.
  • Soft roller cleaner head.
  • Hair screw tool.
  • Mini motorised head.
Troubleshooting image

Does the brush bar spin on any of the other tools?

You might need a replacement part.

You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

$29.99

Test the tool without the wand

Remove the tool from the wand and the wand from the machine.

Troubleshooting image

Attach the tool to the bin and test the machine.

Troubleshooting image

Is the brush bar spinning?

You might need a replacement part.

You can solve this by ordering a new Soft roller cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$95.99

Soft roller cleaner head

Part no. 966489-12

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$95.99

$95.99

You might need a replacement part.

You can solve this by ordering a new Wand (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

Wand (Blue)

Part no. 969109-01

<p>Replacement Wand (Blue) for your Dyson vacuum cleaner.</p>

$29.99

$29.99

Remove the bin

Push the bin release catch to open the bin. Please ensure the bin is empty.

Troubleshooting image

Press the red bin release button and slide the bin off of the cyclone.

Troubleshooting image

Check the bin

  1. Check the bin base and clean any dirt using a brush or dry cloth.
  2. The bin can be cleaned with a damp, lint-free cloth only and must be completely dry before refitting.
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Check the cyclone

Using a brush, remove dust and debris from the cyclone shroud. This is the silver coloured part of the cyclone with lots of holes in it.

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  1. Look inside the end of the cyclone where the wand and tools attach.
  2. The dirt goes up this channel and then into the bin through a hole in the side of the cyclone. You should be able to see light shining through from either end.
  3. Remove anything blocked in this channel.
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Remove fine dust

Please note: This step will cause fine dust to come out of the machine. It is recommended that this is done outside and where possible, hold a bin bag around the machine to capture as much dust as possible. It is not recommended that this is carried out by anyone with allergies.

To dislodge any build up of fine dust in the cyclone, hold the machine over a bin and firmly tap the side of the cyclone all the way around. Whilst you will never get rid of all the fine dust, this will remove any excess build up.

Refit the bin

  1. Slide the bin back onto the cyclone until you hear a click.
  2. Close the bin base and push the bin back into place on the cyclone until you hear a click.
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Test the machine

Now the cyclone and bin are back on the machine, test the pick up.

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Has this resolved the problem?

Check wand and tools

Remove the wand from the machine and any tools from the end of the wand.

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Check the Wand

Look through the wand and remove any blockages. You should be able to see all the way through the wand.

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Remove end cap and brush bar

  • On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  • Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
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Check the cleaner head channel

  • Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  • Remove any blockages so that light can be seen through the neck.
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Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

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Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

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Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

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Test the machine

Now the Torque drive cleaner head is reassembled, test the pick up.

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Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Filter advice

  • The filter needs to be washed once a month as a minimum but may need to be washed more frequently, depending on how often the machine is used and how much fine dust is being picked up.
  • You may not see any dust on or in the filter, even if it needs to be cleaned.
  • Knocking or blowing dust out of the filter is not sufficient and is not recommended.
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Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

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You might need a replacement part.

You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

Filter

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

$29.99

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Remove the filter

Remove the filter by twisting anticlockwise to the open position and pull away from the machine.

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Filter washing

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

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Remove excess dust

Tap the filter firmly over a waste bin to remove any excess dust before washing.

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Soak the filter

Soak the filter in water for 30 minutes. This will loosen up the dry dust embedded in the filter. If you have to wash the filter more often than advised, this suggests that a higher than average amount of fine dust is being picked up or there was some dust left behind from the previous wash. You may want to soak the filter for longer if this is the case.

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Rub the inside of the filter, followed by the outside, in running water to clean out all dust.

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Rub the filter submerged in clean water to check if any dirty water still comes out. If it does, repeat washing until the water stays clear.

Filter drying

  • WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
  • Leave the filter to dry with the open end facing up for a minimum of 24 hours.
  • It can take much longer than 24 hours to dry, ensure the filter is completely touch dry prior to refitting.
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Test the machine

Once the filter is completely dry, re-fit by turning clockwise until there’s no gap between the filter and the main body. Press and hold the trigger for 10 seconds.

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Has this resolved the problem?

Remove end cap and brush bar

  • On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  • Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.
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Check the cleaner head channel

  • Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  • Remove any blockages so that light can be seen through the neck.
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Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

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Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

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Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

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Test the machine

Now the Motorbar cleaner head is reassembled, test the pick up.

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Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Remove end cap and brush bar

  • On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  • Use a coin in the slot to turn the cap anticlockwise to the unlock position and remove the end cap and brush bar.

Check the cleaner head channel

  • Removing the brush bar should allow you to see the channel where the dirt goes through the neck of the head.
  • Remove any blockages so that light can be seen through the neck.

Clear the brush bar

Remove any hair and threads from the brush bar, end cap and spindle.

Refit the brush bar

Push the brush bar back into the cleaner head and lock into place using a coin, turning clockwise until in the locked position.

Refit the cleaner head and wand

Fit the cleaner head back onto the wand and attach the wand to the machine.

Test the machine

Now the Mini motorised head is reassembled, test the pick up.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the cleaner head channel

Remove any blockages so that light can be seen through the neck.

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Remove end cap and brush bar

  • On one side of the cleaner head, there is a removable cap which allows you to remove the brush bar.
  • Use a coin in the slot to turn the cap anticlockwise to the unlock position.
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Remove the end cap from the brush bar and place to one side.

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Remove the brush bar and place to one side.

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Remove small brush bar

At the rear of the cleaner head, is a smaller brush bar. Pull one side firmly to remove from the cleaner head.

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Clear the brush bars

Remove any hair and threads from both brush bars.

Wash the brush bars

WARNING: Do not put the brush bars in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

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Hold the brush bars under cold running water and rub gently to remove any dirt.

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Drying the brush bars

Stand the brush bars upright and leave to dry for a minimum of 24 hours. It can take much longer than 24 hours to dry, ensure the brush bars are completely dry prior to refitting.

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Refit the small brush bar

Once the brush bars are completely dry, refit the small brush bar first.

  1. Check the ends of the small brush bar. One end is round and the other is octagonal.
  2. Insert the round end into place and then push the octagonal end down until it clicks into place.
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Refit the main brush bar

  1. Replace the end cap back on the brush bar.
  2. Slide the main brush bar into the cleaner head and push the end cap back into the closed position.
  3. Using a coin, turn the end cap lock clockwise until in the locked position.
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Test the machine

Now the Soft roller cleaner head is reassembled, test the pick up.

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Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.