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Dyson Cyclone V10 Animal Pro
See all steps

Please select the appropriate option

Lights

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating. We can check this by seeing what light shows on the machine.

Press and hold the trigger for 10 seconds.

Filter light

Troubleshooting image

Blockage light

Troubleshooting image

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the light still appear?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Troubleshooting image

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Troubleshooting image

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine and test the machine.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

You might need a replacement part.

You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

Filter

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

$29.99

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Troubleshooting image

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Troubleshooting image

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Troubleshooting image

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Troubleshooting image

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.

When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.

Remove the tools

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the machine still pulsate?

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine.

Troubleshooting image

Put the machine in MAX power mode.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Troubleshooting image

Test the machine

Press and hold the trigger for 10 seconds.

If the noise is still present, select the floor tool you have been using.

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

Mini Motorized tool

Mini Motorized tool

Part no. 967479-05

Motorized brush bar tackles hair and ground-in dirt, in tight spaces.

$49.99

$49.99

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the noise still occur?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Troubleshooting image

Attach the bin to the machine by sliding it back on.

Once attached, push the bin fully on to the machine and close the bin base.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the machine

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Check both ends of the Wand for blockages and remove as necessary.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Does the issue occur without the tools?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Pick up issues

The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Troubleshooting image

Remove the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Please remove the floor tool from the machine and check the Wand for blockages.

Troubleshooting image

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Troubleshooting image

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

Troubleshooting image

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Troubleshooting image

Has this resolved the problem?

Check the machine

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Unplug the machine

Make sure the machine is unplugged from the charger and check the status light.

Troubleshooting image

Refit the filter correctly

The filter indicator will flash intermittently when the filter unit is not fitted correctly.

To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Filter below or you can contact our Customer Support Team at 1-866-314-8881.

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

Filter

Filter

Part no. 969082-01

Replacement filter for your Dyson vacuum cleaner.

$29.99

$29.99

Charge the machine

Place the machine on charge.

A blue pulsing light indicates that the machine is charging.

Has this resolved the problem?

Blue lights on charge

If one, two or three blue lights appear whilst the machine is plugged in, this suggests it is on charge.

Troubleshooting image

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

Charger

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

$29.99

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

Troubleshooting image

If the lights now flash red and blue, please follow the appropriate step.

Troubleshooting image

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

Charger

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the docking station.</p>

$29.99

$29.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Unplug the machine

Make sure the machine is unplugged from the charger and check the status light.

Troubleshooting image

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Main body and cyclone

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Currently out of stock.

$63.99

Keep me updated

How to install this part

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Main body and cyclone

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Currently out of stock.

$63.99

Keep me updated

How to install this part

Charge the machine

This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

Troubleshooting image

If the lights now flash red and blue, please follow the appropriate step.

Troubleshooting image

If using the docking station, remove the charger from the docking station and connect it directly to the machine. (When the machine is charging correctly, you will see one, two or three blue LED lights - these will flash depending on the level of charge required and turn solid when partly completed. When the battery is fully charged the 3 blue LED lights will go off.)

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Ensure the filter is completely dry before refitting.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Troubleshooting image

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Troubleshooting image

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Troubleshooting image

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

Troubleshooting image

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Troubleshooting image

Has this resolved the problem?

The run time on High power is 7 minutes with the Motorised head, and 5 minutes without the Motorised head.

Troubleshooting image

The run time on Medium power is 20 minutes with the Motorised head and 30 minutes without the Motorised head.

Troubleshooting image

The run time on Low power is 35 minutes with the Motorised head and 60 minutes without the Motorised head.

Troubleshooting image

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Main body and cyclone

Main body and cyclone

Part no. 969596-05

Replacement main body and cyclone for Dyson cordless vacuum.

$63.99

Currently out of stock.

$63.99

Keep me updated

How to install this part

Please select the appropriate option

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Replacement part required

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

Pick up issues

The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Troubleshooting image

Remove the bin

Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Troubleshooting image

Clean the bin

Clean the clear bin with a damp cloth only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the clear bin is completely dry before replacing.

To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.

Close the bin base so it clicks into place and is secure.

Washing the filter can also help to remove the smell.

Has this resolved the problem?

Wash the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Replacement part required

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

Removing the filter

Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Troubleshooting image

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

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Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.

Gently tap the filter to remove any excess water.

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Drying the filter

Leave the filter to dry with the open end facing up for as long as possible.

Ensure the filter is completely touch dry prior to refitting.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

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To refit, return the filter to the open position and twist clockwise until it clicks into place.

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Replacement part required

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Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

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Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

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With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

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Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

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With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Wand (Black) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Black)

Part no. 969109-13

<p>Replacement&nbsp;Wand (Black) for your Dyson cordless vacuum.</p>

$29.99

Wand (Black)

Wand (Black)

Part no. 969109-13

<p>Replacement&nbsp;Wand (Black) for your Dyson cordless vacuum.</p>

$29.99

Currently out of stock.

$29.99

Keep me updated

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Refit the filter correctly

The filter indicator will flash intermittently when the filter unit is not fitted correctly.

To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

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Has this resolved the problem?

Scratches or marks on the Wand

Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Wand (Black) below or you can contact our Customer Support Team at 1-866-314-8881.

Wand (Black)

Part no. 969109-13

<p>Replacement&nbsp;Wand (Black) for your Dyson cordless vacuum.</p>

$29.99

Wand (Black)

Wand (Black)

Part no. 969109-13

<p>Replacement&nbsp;Wand (Black) for your Dyson cordless vacuum.</p>

$29.99

Currently out of stock.

$29.99

Keep me updated

Mould flow lines

Manufacturing mould flow lines may be seen on the clear plastic housing.

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The mould flow lines are located either side of the housing. These lines can be felt from inside of the housing.

These are not cracks, scratches or marks, but manufacturing mould flow lines and is not faulty. A replacement part would show the same lines.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.