
Let's get your machine working
Dyson Pure Humidify+Cool™ PH01 (Black/Nickel)
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Replacing the remote control battery
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Issue resolved
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More help required
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Troubleshooting
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Dyson Link app and connectivity
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Post connection troubleshooting
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Losing connection frequently
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Issue not resolved, please speak to our Customer Support Team
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Connection journey
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Sign into your Dyson account
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Add a machine
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<p>Select your machine by choosing 'air treatment' and then your model of purifier.</p>
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We've found these Dyson machines
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Detecting your device
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Activate the pairing process
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<p>Press the power button on your machine.</p> <p>This will activate the pairing process.</p>
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Machine paired
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<p>Now, let's complete your machine's connection set-up.</p> <p>Please press 'Continue set-up' to proceed.</p>
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Escalate to triage
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Connection journey
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Add a machine
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<p>Select your machine by choosing 'air treatment' and then your model of purifier.</p>
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We've found these Dyson machines
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<p>If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.</p>
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Locate your purifier's code
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<p>Please check the devices connection to the home Wi-Fi.</p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">This can be done by opening your devices search engine.</p>
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Detecting your device
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Enable auto-updates
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<p>Tap the text at the top of the screen to set your location and display outdoor air quality information</p>
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<p>Your machine is now fully connected and setup.</p> <p>If you need further assistance, please select that option.</p>
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Issue resolved
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New owner
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Pairing resolved
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<p>Please ensure that your device has bluetooth switched on.</p>
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<p>If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.</p>
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Checking WiFi
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<p>Please check the devices connection to the home Wi-Fi.</p> <p style="font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px;">This can be done by opening your devices search engine.</p>
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Detecting your device
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Activate the pairing process
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Machine paired
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<p>Now, let's complete your machine's connection set-up.</p> <p>Please press 'Continue set-up' to proceed.</p>
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Auto update
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<p>Tap the text at the top of the screen to set your location and display outdoor air quality information</p>
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<p>Your machine is now fully connected and setup.</p> <p>If you need further assistance, please select that option.</p>
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Issue not resolved, please speak to our Customer Support Team
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Resolved
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New owner
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Pairing resolved
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<p>Please ensure that your device has bluetooth switched on.</p>
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Detecting your device
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Sign into your Dyson account
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Issue not resolved, please speak to our Customer Support Team
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Connection failed
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Issue not resolved, please speak to our Customer Support Team
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Using your purifier and the Dyson Link app
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Machines air information
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More help required
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App controls
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Airflow direction
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On/Off
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Automatic mode
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Fan speed
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Night mode
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Oscillation
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Timer
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Changing and resetting the filter
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Changing the carbon filters
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Changing the filter
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Changing the glass HEPA filter
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Installing the Dyson Cryptomic and Combi filters
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Scheduling
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Issue resolved
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Scheduling not working
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Issue resolved
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Home location
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Software information
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Activity
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Activity
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<p>On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)</p>
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<p>Here you will find useful guides on how to get the most out of your machine:</p> <ul> <li>Know your purifier</li> <li>Quick start</li> <li>Lights</li> <li>Modes</li> </ul> <p>The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.</p>
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<p>Here you can control your purifier without the need to use the remote;</p> <p>On/Off/Auto</p> <p>Airflow</p> <p>Oscillation</p> <p>Sleep timer</p> <p>Night mode</p>
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Unusual noise
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Grating or grinding noise
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Issue not resolved, please speak to our Customer Support Team
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Trickling or gurgling noise
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Issue not resolved, please speak to our Customer Support Team
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Deep cleaning your machine
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Performance
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Airspeed
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Airspeed not as powerful
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The airspeed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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<p>Test airspeed change using the Dyson link app.</p>
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Machine not completing deep cleaning procedure
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Software needs updating
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Software up to date
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Software information
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Humidity
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The machine has stopped humidifying
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Filling the water tank
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Deep cleaning your machine
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Deep cleaning your machine
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The water level is not decreasing
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Humidity settings
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Machine is humidifying
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Not reaching humidity set
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Deep cleaning your machine
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Oscillation from oscillators
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The machine's oscillators won't oscillate
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Test the other remote buttons
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The other buttons on the remote are working
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<p>Test airspeed change using the Dyson link app.</p>
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Changing the battery
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The oscillation of the oscillators won't turn off
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Test the other remote buttons
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Purification
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The machine has stopped purifying whilst in Auto mode
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My readings are showing in different colours
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Power or electrical issue
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The machine cut out in use
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Power to machine
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Which alert is shown
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Wrong PSU warning
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Issue not resolved, please speak to our Customer Support Team
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Using PSU supplied
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Occurrence question
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Drip tray overflow
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Deep cleaning your machine
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Tank empty
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Tank missing
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Tank missing
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Too cold
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Updating screen
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Triangle alert icon
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Triangle alert icon
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Triangle alert icon
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Intermittent power
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No power to machine
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Press the button
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Check the remote
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Changing the battery
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Test the other remote buttons
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The other buttons on the remote are working
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Issue resolved
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<p>Test airspeed change using the Dyson link app.</p>
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Unusual smell
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Burning
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Dusty
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Deep clean
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Occurrence question
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Algae is growing inside the tank
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Deep cleaning your machine
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Issue not resolved, please speak to our Customer Support Team
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There is an issue with the display
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No Display
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Night mode is not working
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Dust from the filter
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Remote control doesn't work
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Test the other remote buttons
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The other buttons on the remote are working
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<p>Test airspeed change using the Dyson link app.</p>
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Changing the battery
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Display showing an alert
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Broken pump column
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Issue not resolved, please speak to our Customer Support Team
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Tank empty
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Tank missing
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Filling the water tank
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Assembling your machine
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Looking after your machine
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What do the icons on the display mean?
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Dyson Link app connection icons
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Dyson Link app update icons
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Triangle alert icon
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Information menu icons
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Other display icons
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Changing your filters
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Knowing your machine
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Continuous monitoring
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Knowing the remote control
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User guide
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Looking after your machine
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Filling the water tank
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Changing your filters
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What do the icons on the display mean?
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Triangle alert icon
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Drip tray overflow
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Deep cleaning your machine
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Wrong PSU warning
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Tank empty
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Tank missing
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Too cold
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Please select the appropriate option
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Dyson Link app and connectivity
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
Please select the appropriate option
Closer connection
Closer connectionPlease follow the next step.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
We've found these Dyson machines
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.
Check your device's settingsMachine not visible using Bluetooth
Are you this machine's new owner?Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Activate the pairing process
Make sure you hold your device to the left hand side of the display to ensure it detects your device
Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.
Please select the next step
Ensure you press and release the button instantly
WARNING: Do not hold the button down
Activating the pairing processPlease select the next step
Machine paired
Machine not pairedNow, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
PasswordPlease select the next step
Please wait while the app verifies the connection with your machine.
Enter network passwordPlease select the next step
Confirming connection
Machine not connectedPlease select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Incorrect password
Incorrect passwordWe advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
EncryptionIf you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Factory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
We've found these Dyson machines
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.
Check your device's settingsMachine not visible using Bluetooth
Connectivity disabled on purifierChecking WiFi
Enter this code into the following screen and it should detect your machine.
You can download the latest version from the Google Play store or Apple iTunes.
Please select your machine from the list of discovered machines.
Check the WiFi connectionFactory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Tap the text at the top of the screen to set your location and display outdoor air quality information
Setup completeYour machine is now fully connected and setup.
If you need further assistance, please select that option.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.
It is recommended that you keep hold of your proof of purchase.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Enable Bluetooth
Enable BluetoothPlease select the next step
To set up an account you will require a valid email address and password.
Enter this code into the following screen and it should detect your machine.
You can download the latest version from the Google Play store or Apple iTunes.
Please select your machine from the list of discovered machines.
Check the WiFi connectionFactory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Activate the pairing process
Make sure you hold your device to the left hand side of the display to ensure it detects your device
Please select the next step
Machine paired
Machine not pairedNow, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
PasswordPlease select the next step
Please wait while the app verifies the connection with your machine.
Bluetooth onPlease select the next step
Confirming connection
Machine not connectedPlease select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Incorrect password
Incorrect passwordWe advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
EncryptionIf you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Please select your machine from the list of discovered machines.
Check the WiFi connectionFactory reset
Factory resetPlease check your purifier is plugged in and switched on.
Please select the appropriate option
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Are you this machine's new owner?
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
Please enter the network password for your chosen network.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Tap the text at the top of the screen to set your location and display outdoor air quality information
To personalise the machine and use with voice control services, select which room your machine is in.
Please select the next step
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.
It is recommended that you keep hold of your proof of purchase.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Please ensure you are typing in the correct and full WiFi password.
Locating your purifier's code
Enable BluetoothPlease select the next step
Detecting your device
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Please select the next step
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
Password reset
Password resetWe need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.
If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Please select the appropriate option
App controls
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
Please select the appropriate option
Airflow direction
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

On/Off
The button highlighted will turn the main power to the machine on or off.

Automatic mode
You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.

Night mode
You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation
The button highlighted will turn the machines oscillation on or off.

Timer
You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.
When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.
Selecting the correct filterThe filter needs replacing
Changing the carbon filters
Changing the filterUnplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
To remove the carbon filters: press the tabs on both sides of the filters.
Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.
Push the new carbon filters onto the base until secure.
Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.
Changing the filter
Finally, press and hold the Standby button on the remote control. The machine's display screen will countdown from five, finishing with the default screen.
Slide the buttons down on either side of the filter covers.
The filter covers will release with the combi filters attached.
Remember, the Dyson Cryptomic™ filters are permanent, so won't need to be changed.
Remove the combi filters directly into the bin by pushing in the tabs on the filter covers.
Dispose of used filter units in accordance with local regulations.
Push the new combi filters into the filter covers until secure.
Plug the machine in and switch on at the wall.
Your machine will come with both filters.
Please select the filter you need assistance with.
This will reset the combi filter life.
Resetting your machine's filter lifeYou can also reset your filter life in your settings on the app.
Begin by unplugging your machine from the mains power outlet.
Changing the glass HEPA filter
Install the filterUnplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.
The shrouds will release with the glass HEPA filters attached.
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.
Insert the Dyson Cryptomic™ filter where the carbon filter used to be.
Slide the buttons down on either side of the filter covers.
The filter covers will release with the combi filters attached.
Push firmly until it clicks into place.
Insert filterIt's permanent, so once fitted, you won't need to change it.
Now attach each half of your new combi filter to the filter covers, where the HEPA filters used to be.
Then, push the filter covers back onto the machine's base until they click back into position.
Attach the filter coversYou'll need to update your machine's software, so it knows you've upgraded your filters.
Update the software
Update the softwareScheduling
To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.
Select a time based on how long you want the machine to run before turning off.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Scheduling issue
The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.
If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.
Has this resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Setting your machines home location
Software informationChecking your machines software information
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
Please select the appropriate option
On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)
Product guideHere you will find useful guides on how to get the most out of your machine:
- Know your purifier
- Quick start
- Lights
- Modes
The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.
Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:
Contact Dyson
Privacy Policy
Licenses
Here you can control your purifier without the need to use the remote;
On/Off/Auto
Airflow
Oscillation
Sleep timer
Night mode
Dyson Link Mini-programUsing the product with a filter or evaporator not produced by Dyson may have a detrimental effect on the functionality of the machine. Any issues therefore caused by using one or both of these, will not be covered under the products guarantee.
Please select the appropriate option
Check and clean machine
Unplug your machine from the mains power outlet.
Wipe the amplifier loop, shrouds and other parts with a clean, dry cloth. Pay special attention to the oscillating channels on the front of the amplifying loop.

Do not use detergents or polishes to clean the machine.

Checking for blockages
We'd recommend checking for blockages in the following places:
The air inlet holes on the shrouds. The small aperture inside the amplifier loop. The air inlet holes behind the filters. The soft plastic mesh, which is visible inside the machine when the evaporator is removed.

Remove any dust or debris with a soft brush.

We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Trickling or gurgling noise
Should the drip tray overfill, the machine's water return float is activated. As the water returns to the tank, a trickling or gurgling noise may be heard. The display screen will prompt that a deep clean cycle is to be run.

For a step by step guide on running a deep clean please continue to the next step.
A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.

If the evaporator is missing, to order a replacement, please select 'Evaporator' from the available options.
Has this resolved the problem?
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
Deep cleaning your machine
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.


Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

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Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Remove the water tank
Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Refit the water tank
Slide the water tank back into your machine until it clicks securely in place.

Remove the shrouds
Push down the Shroud release buttons on both sides of your machine to release the shrouds.

Check the filters in both shrouds are fitted correctly. The tabs on the top and bottom should have clicked into place.

Remove the filters from the shroud and refit.

Remove the evaporator and check the soft plastic mesh directly above where it seats inside the machine.

Refit the shrouds
Put the shrouds into position on the main body and push gently until they click securely into place.

Please select the appropriate option
Please select the appropriate option
Check airflow direction
Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.

To always get the best performance from your Dyson purifying humidifying fan, it's important to regularly clean it and check for blockages.

Cleaning
If dust accumulates on the surface of your machine, wipe dust from the amplifier loop, shrouds and other parts with a clean, dry cloth.

Look for blockages in the air inlet holes on the shroud, the small aperture inside the amplifier loop and on the soft plastic mesh, which is visible inside the machine when the evaporator is removed.

Use a soft brush to remove dust and debris.

Don't use detergents or polishes to clean your machine.

Check airflow direction
Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.

Ensure the correct button on remote is being pressed.

The airspeed can be adjusted from 1 - 10. 10 being the highest.
Test the other remote buttons
Test the other buttons on the remote.

Point the remote directly at the front of the machine while pressing the button.

Using the remote option in the app, check if the airspeed changes.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Changing the battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check that the machine has downloaded the latest software available.
Does the machine have the latest software available?
Update the machine’s software
Please update the machine’s software by finding your chosen product in the Dyson link app and pressing the settings icon in the top right, then select your machines settings.
From here, navigate to the software option and make sure Auto-update is selected.
Restart the deep clean
Once the software has updated, please restart the deep clean by pressing the Deep clean cycle button and following the instructions on the LCD screen.

Restart the deep clean
Press and hold the Deep clean cycle button for five seconds.
Then start deep clean process over again by pressing the Deep clean cycle button and following the instructions on the LCD screen.

Checking your machines software information
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
Humidifying
In Auto humidify mode, your machine's on-board sensors will intelligently adjust the settings according to the humidity of your room.

Your machine will pause when the target humidity has been reached. It will resume when the humidity levels change.
Manually setting the humidity level
You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.

You can change your target humidity by using the + and - Humidity control buttons.

Display screen
If the machine encounters an issue during use, an animation sequence will appears on the display screen.
During either Auto or Manual purification modes, you may encounter an alert if the water tank level is low or the machine requires a deep clean.
Water tank alert
When the tank is empty, an animation sequence appears on the display screen. This indicates the water tank requires refilling.

If the water tank required refilling, please proceed to the next step.
Deep clean alert
If a deep clean is due on the machine, an animation sequence appears on the display screen. This indicates a deep clean cycle is required.

If the deep clean is required, please proceed to the next step.
Is there anything else we can help with?
Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.
Before you remove the water tank, make sure humidification modes are turned off and the water tank is empty.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine.
Carry the water tank by its handle to the tap, and unclip the cap.

Fill the water tank to the Max level with cold tap water. Replace the cap and secure the cap clips in place.
Slide the water tank back into your machine until it clicks securely in place.

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
Deep cleaning your machine
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
Deep cleaning your machine
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Deep cleaning your machine
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.



Measure out 150g of citric acid powder and place it in the water tank.
Agitate gently until all of the citric acid powder has dissolved.
Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

Slide the water tank into your machine until it clicks securely in place.
When prompted by the LCD screen, press the Deep clean cycle button.
The Deep clean cycle will start and the LCD screen will show a countdown timer.

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.
Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.
Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

Manually setting the humidity level
You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.

You can change your target humidity by using the + and - Humidity control buttons.

Manually setting the humidity level
You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote or your app.

You can change the target humidity by using the + and - Humidity control buttons.

Display screen
The machine's display screen show the overall progress towards the target humidity. When the machine is humidifying the bar is show as blue in colour. If the bar is shown as grey in colour, the humidity is paused. An animation of fluttering droplets will also show on the display.

Water tank level
The amount of water in the tank will also reduce over time.

Auto humidify mode
In Auto humidify mode, your machine's on-board sensors will intelligently adjust the settings according to the humidity of your room.

Your machine will pause when the target humidity has been reached. It will resume when the humidity levels change.
A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.

If the evaporator is missing, to order a replacement, please select 'Evaporator' from the available options.
Is there anything else we can help with?
Display screen
The machine's display screen show the overall progress towards the target humidity. When the machine is humidifying the bar is show as blue in colour. If the bar is shown as grey in colour, the humidity is paused.

Increasing the fan speed
first check the current humidity level in the room. This is done by changing the options on the display screen. Should the humidity level be lower or higher than the target set, increasing the fan speed should help rectify this.

If the machine is being used in a large open space with windows and doors open, it may take longer to reach the humidity level.
If still not reached, check for tank empty/ error messages and carry out a deep clean cycle.
Is there anything else we can help with?
Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.
Deep cleaning your machine
To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.
Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.
If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.
Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.
Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Carry the water tank to the tap by its handle.
Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.
