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Dyson V11 Torque Drive

Let's get your machine working.

See all steps

Please select the appropriate option

Please follow the steps in the video.

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Is there anything else we can help with?

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying the filter

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter to the open position and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Is there anything else we can help you with?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select the appropriate option

Before testing the machine please ensure that any hair or loose clothing is clear from the machine.

Automatic cut-out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

Motor is pulsating

1 solid blue light will indicate the machine has a low level of charge.

If the machine is cutting out/pulsating, this will indicate a blockage.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Does the machine still pulsate?

Check for blockages

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head, tool or accessories being used back onto the wand and connect the wand back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Has this resolved the problem?

This indicates the filter needs washing. Please follow the steps in the video.

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Has washing the filter resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Direct drive cleaner head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Quick-release Mini motorised head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Soft roller cleaner head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.

To remove, wash and replace the brush bars:

With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter counter clockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.

Gently slide the rear brush bar out of the cleaner head.

Hold the brush bars under running water and gently rub to remove any lint or dirt.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Slide the rear brush bar back into the cleaner head.

Slide the main brush bar back into the cleaner head.

Reattach the end cap to the large Brush bar.

The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.

Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.

Refit the Cleaner head on the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Put the machine in Boost mode.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Check for blockages

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head, tool or accessories being used back onto the wand and connect the wand back onto the machine.

Press and hold the trigger for 10 seconds.

If the noise is still present, select the floor tool you have been using.

Clear the floor tool

With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Direct drive cleaner head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Has this resolved the problem?

Clear the floor tool

With the Quick-release Mini motorized head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Quick-release Mini motorised head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Has this resolved the problem?

Clear the floor tool

With the Cleaner head removed from the machine, turn it over. On the underside of the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Soft roller cleaner head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.

To remove, wash and replace the brush bars:

With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter counter clockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.

Gently slide the rear brush bar out of the cleaner head.

Hold the brush bars under running water and gently rub to remove any lint or dirt.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Slide the rear brush bar back into the cleaner head.

Slide the main brush bar back into the cleaner head.

Reattach the end cap to the large Brush bar.

The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.

Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.

Refit the Cleaner head on the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Check the bin inlet

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the performance issue?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The screen will alert you when your machine needs your attention.

The alert will flash for approximately 5 seconds, proceeded by a playable graphic. Follow the instructions on screen to maintain performance.

If the filter isn't correctly fitted, the machine will not turn on when pressing the trigger.

Twist the Main body of the machine clockwise until it clicks and locks.

Press and hold the trigger for 10 seconds.

Does the alert still appear?

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Low battery

Fully charge the machine.

The machine should be charged with the battery attached to the machine.

Please select the appropriate option

Please ensure the battery is charged to 100% after every use.

Charge the machine

Connect to charger either directly or in the docking station.

The blue LEDs on each side of the battery should light up.

What do the lights on the machine show?

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will also show the battery charge level at 100%.

The machine can take up to 4.5 hours to fully charge.

Does the machine have power?

Pull the trigger

Remove the charger from the machine and pull the trigger.

The LED Lights should be on constantly when in use.

LED Lights Blinking

When the trigger is pulled, should the LED lights blink on/off for approximately 10 second, please select 'LED lights blinking' from the available options.

Do the blue LED lights appear on either side of the battery?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dock charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

Please check household electrics or use an alternative plug socket.

Do the blue LED lights now appear on either side of the battery?

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will also show the battery charge level at 100%.

The machine can take up to 4.5 hours to fully charge.

Does the machine have power?

Remove the charger

Press and hold the trigger for 10 seconds.

Does the display screen show a low battery indicator?

Before testing the machine please ensure that any hair or loose clothing is clear from the machine.

Automatic cut-out

This machine is fitted with an automatic cut-out. If any part becomes blocked, the machine may automatically cut out.

Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Does the alert still appear?

Diagnostic screen

The menu is access through pressing the selector button whilst the filter is removed. Two options are displayed when accessing this menu screen.

Basic, by default is 'off'. 'on' removes the run time figures on the display screen.

Diagnostic, displays a series of numbers, letter and percentages.

Check the filter

Before exiting the menu, please ensure the filter is correctly fitting.

The filter unit should be securely fitted onto the main body and twist clockwise until it clicks into place.

Exiting the menu

Once the filter is securely in place, press and hold the selector button for approximately 10 seconds or until the screen reverts back to the main display screen.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

If you are unable to revert back to the main display screen manually, it can be achieved by leaving the machine to go inactive (around 15 minutes of no interaction).

Is there anything else we can help with?

This alert will continue until maintenance has been carried out.

This indicates the filter needs washing. Please follow the steps in the video.

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Before testing the machine please ensure that any hair or loose clothing is clear from the machine.

The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Is the machine pulsating?

Has the machine been fully charged to 100%?

The Dyson V11™ battery and monitoring system work together to gauge how much run time is remaining. The system calculates run time using an algorithm that ‘learns’ how your machine works over time. To get the best experience, we recommend fully charging your machine after every use. This helps the battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

The actual run time of your machine remains unaffected while the algorithm learns to more accurately gauge remaining power.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

Is there anything else we can help with?

If your machine continues to cut out even though run time remains on the screen, we recommend fully charging your machine, then using it continuously until the battery runs out. This should be completed within one cleaning session, but the trigger doesn't need to be held down throughout. We advise using Auto/Med mode for this clean. The more this process is repeated, the more accurate the algorithm becomes.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

Is there anything else we can help with?

Automatic cut-out

This machine is fitted with an automatic cut-out. If any part becomes blocked, the machine may automatically cut out.

The display of your machine will alert you when simple maintenance steps are needed.

Please select the appropriate option

Charge the machine

Connect to charger either directly or in the docking station.

Do the blue LED lights appear on either side of the battery?

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

Does the machine have power?

Pull the trigger

Press and hold the trigger for 10 seconds.

The LED Lights should be on constantly when in use.

LED Lights Blinking

When the trigger is pulled, should the LED lights blink on/off for approximately 10 second, please select 'LED lights blinking' from the available options.

Do the blue LED lights appear on either side of the battery?

Charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

Please check household electrics or use an alternative plug socket.

Do the blue LED lights now appear on either side of the battery?

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The machine can take up to 4.5 hours to fully charge.

Remove the charger

Press and hold the trigger for 10 seconds.

Does the machine have power?

Charge the machine

Connect to charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

Do the blue LED lights appear on either side of the battery?

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

Does the display now have power?

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

If your machine continues to overheat, please refrain from using it until it has cooled down sufficiently and then carry out the performance checks.

Please select the appropriate option

Before testing the machine please ensure that any hair or loose clothing is clear from the machine.

Automatic cut-out

This machine is fitted with an automatic cut-out. If any part becomes blocked, the machine may automatically cut out.

Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Please ensure the battery is charged to 100% after every use.

The machine has three power modes for different tasks. The overall run time is displayed on the digital display screen in minutes and seconds and will vary between each of the three power modes.

The overall run time can increase and decrease depending on the power mode, floor type and tool being used. Any change to the run time can take up to 30 seconds to appear on the digital display.

Eco

Maximum run time, for longer cleans. 60 minutes run time.

Auto/Med

The optimum balance to clean all floors. 40 minutes run time.

Attach your High torque cleaner head to activate Auto/Med mode, which automatically adapts power between carpets and hard floors.

Boost mode

Intensive cleaning for ground-in dirt. 6 minutes run time.

Please ensure the battery is charged to 100% after every use.

When the machine is placed on charge it enters an idle state, this reduces all power consumption ready for the next use. Due to this reduction in the power, when the machine is removed from charge and powered on for the first time it can display an incorrect run time. This is nothing to be concerned about. The machine will assess the charge capacity and current usage within 30 seconds, displaying the correct time on the digital display.

To reach maximum run time, the machine must first be calibrated. The machine must be fully charged approximately five times, each of the five charges, use the machine until it has no battery left.

Is the machine working as expected?

Please select the appropriate option

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter and the two washable brush bars from the soft roller cleaner head can be washed. The bin can be cleaned with a damp cloth only, and both must be completely dry before being re-fitted to the machine.

Has any part of the machine been washed?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Has this resolved the problem?

This indicates the filter needs washing. Please follow the steps in the video.

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Ensuring it is completely dry before refitting.

Press and hold the trigger for 10 seconds.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Removing the filter

Remove the filter unit by twisting it counter clockwise. Gently pull away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Has washing the filter resolved the problem?

Please check all floor tools

Please connect the floor tool directly on to the bin.

If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.

If the brush bar isn't spinning on any tool, please select "The Brush bar does not spin on any Cleaner head".

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Should the dirt in the bin exceed the MAX mark, the excess dirt can be pulled directly into the filter causing a blockage.

Please ensure that you are emptying the bin as soon as the dirt reaches the level of the MAX mark.

Has this resolved the problem?

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the Wand by pressing the red Wand release button and pulling away from the bin.

To release the dirt:

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Scratches or marks on the Wand

Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth.

Has this resolved the problem?

User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Click the tools to the end of the Wand assembly, ensuring the connections line up.

Remove the Wand. Place the tools directly onto the bin inlet until they click.

Is there anything else we can help you with?

Please ensure the battery is charged to 100% after every use.

Charging the machine

Connect to charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will show the battery as fully charged.

The machine can take up to 4.5 hours to fully charge.

Is there anything else we can help you with?

The machine will need to be fully charged before first use.

Is there anything else we can help you with?

You can control the settings on your machine by using the selection button.

Press and hold the selection button for between 5 and 10 seconds to view the language list.

Press the selection button to scroll through the languages. A short (between 2 and 4 seconds) hold press on the selection button selects a language.

If the wrong language is selected then a short hold press on the selection button when the cross is displayed will return you to the language list.

To confirm the language press the selection button to scroll to the tick, then a short hold press on the selection button will confirm your selection.

Is there anything else we can help you with?

Power modes

Your machine has three power modes for different tasks. Change cleaning modes quickly using a single button.

Eco

Maximum run time, for longer cleans. 60 minutes run time.

Auto/Med

The optimum balance to clean all floors. 40 minutes run time.

Attach your High torque cleaner head to activate Auto/Med mode, which automatically adapts power between carpets and hard floors.

Boost

Intensive cleaning for ground-in dirt. 6 minutes run time.

The overall run time can increase and decrease depending on the power mode, floor type and tool being used.

Is there anything else we can help you with?

The docking station must be mounted in accordance with regulations and applicable codes/standards (state and local laws may apply). Dyson recommends the use of protective clothing, eyewear and materials when installing the docking station.

Unpack the docking station, charger and installation leaflet.

Select the location for the docking station and ensure that there is no pipework (gas, water or air), electrical cables, wires or ductwork directly behind the mounting location. Follow the instructions in the installation leaflet.

Click the tools into place.

Place the machine in the docking station.

Plug the charger into the mains electricity supply. Switch on (if necessary) to charge the battery.

The machine will need to be fully charged before first use.

Is there anything else we can help you with?

The serial number can be found underneath the machine on the power pack.

Is there anything else we can help you with?

Please ensure the battery is charged to 100% after every use.

Charging the machine

Connect to charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will show the battery as fully charged.

The machine can take up to 4.5 hours to fully charge.

Is there anything else we can help you with?

Clear the floor tool

With the Direct drive cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Direct drive cleaner head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Is there anything else we can help you with?

Clear the floor tool

With the High torque cleaner head removed from the machine, turn it over and undo the fastener.
Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the High torque cleaner head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Is there anything else we can help you with?

Clear the floor tool

With the Quick-release Mini motorized head removed from the machine, turn it over and undo the fastener. Locate the end cap and using a coin, turn it anticlockwise a quarter of the way. This will allow you to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Quick-release Mini motorised head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Is there anything else we can help you with?

Clear the floor tool

With the Cleaner head removed from the machine, turn it over. On the underside of the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Soft roller cleaner head and clear away any hair or fibers. Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

The Soft roller cleaner head has two washable brush bars. Check and wash them regularly as per the step by step instructions.

Is there anything else we can help you with?

To remove, wash and replace the brush bars:

With the cleaner head removed from the machine, turn it upside down so the underside of the cleaner head is facing you. Use a coin to turn the end cap a quarter counter clockwise until it clicks into the unlocked position. Rotate the end cap to the open position. Gently slide the main brush bar out of the cleaner head. Remove the end cap from the main brush bar. Do not wash the end cap.

Gently slide the rear brush bar out of the cleaner head.

Hold the brush bars under running water and gently rub to remove any lint or dirt.

Stand the brush bars upright. Leave to dry completely for a minimum of 24 hours. Before replacing, check that the brush bars are completely dry.

Slide the rear brush bar back into the cleaner head.

Slide the main brush bar back into the cleaner head.

Reattach the end cap to the large Brush bar.

The end cap should be in the open position. Once in place, rotate the end cap back into the closed position.

Close the fastener by turning it a quarter clockwise. Ensure that the fastener is fully turned and the brush bars are secure.

Is there anything else we can help you with?

Please follow the steps in the video.

Is there anything else we can help you with?

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the Wand by pressing the red Wand release button and pulling away from the bin.

To release the dirt:

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Is there anything else we can help you with?

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the Wand by pressing the red Wand release button and pulling away from the bin.

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Is there anything else we can help you with?