Dyson DC44 Animal Exclusive vacuum
Let's get your machine working.
Popular queries
Please select the appropriate option
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Is there anything else we can help with?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
Please select the appropriate option
To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.
Push the button on the Main body of the machine downwards to release dust directly into a dustbin.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly underneath the catch of the clear bin base to close.
Please select the appropriate option
The serial number can be found on the Main body, behind the filter.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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4/5 Very Good
5/5 Excellent
Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.
The brush must be positioned at the back of the combination tool to use the crevice function.
To use the brush function. press the button on the brush section.
Slide the brush section towards the front of the combination tool.
Slide the Mini motorized tool into the inlet pipe on the bin until it 'clicks' into position.
Please select the appropriate option
Please select the appropriate option
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Press and hold the trigger for 10 seconds.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Check both ends of the Wand for blockages and remove as necessary.
Carefully cut away any hair or fibers from the Brush bar.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please select the appropriate option
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
Has this resolved the problem?
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.
This would indicate that the machine is working as intended.
Please select the appropriate option
Remove the Motorized head from the machine using the release catch on the top of the inlet.
Using a coin, undo the end cap as shown and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.
Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Make sure the filter sits correctly between the Main body and cyclone.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
Make sure the filter sits correctly between the Main body and cyclone.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
Hold the trigger and run the machine.
Plug the machine into the charger.
What does the light on the charger show?
1st call: This issue could be resolved by ordering a replacement charger.
2nd call: This issue could be resolved by order a replacement battery.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Run the machine without the charger plugged in.
What does the light on the main body show?
Type A machine
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machine
Type B machines have two small screws, the first is located just below the max power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Type A machine
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machine
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Pull the trigger without the charger plugged in.
What does the light on the main body show?
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new In-car charger below or you can contact our Customer Support Team at 1-866-314-8881.
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
$29.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Run the machine without the charger plugged in.
What does the light on the main body show?
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Charge the machine for 5.5 hours.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Has a replacement charger or battery been sent in the last three months for this issue?
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new In-car charger below or you can contact our Customer Support Team at 1-866-314-8881.
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
$29.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new In-car charger below or you can contact our Customer Support Team at 1-866-314-8881.
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
$29.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Type A machine
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machine
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Pull on the trigger without the charger plugged in.
What does the light on the main body show?
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Type A machine
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machine
Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Plug the machine in to the charger.
What does the light on the charger show?
Press the release catch and remove the battery.
Check that the contacts on the battery are not damaged.
Wipe with a dry clean cloth.
Refit the battery and test the machine.
Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.
Remove the battery.
Check that the contacts on the battery are not damaged.
Wipe with a dry clean cloth.
Refit the battery, and the two screws, and test the machine
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The machine will run for 8 minutes on MAX power.
The machine will run for 20 minutes on Standard mode
Please select the appropriate option
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
Push the button on the Main body of the machine downwards to release dust directly into a dustbin.
Clean the clear bin with a damp cloth only.
WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.
Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
Has this resolved the problem?
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.
This would indicate that the machine is working as intended.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 924531-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 924531-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
$29.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.
Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Remove all tools and accessories from the machine.
Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.
Place your hand on the bin and apply pressure downwards.
While applying pressure, press the cyclone release catch.
You might need a replacement part.
You can solve this by ordering a new In-car charger below or you can contact our Customer Support Team at 1-866-314-8881.
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
$29.99
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We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
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On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Plug the charger directly in to the machine via the charger cable.
The Battery should be fully charged after 3.5 hours.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibers from the Brush bar.
Reassemble and test the machine.
Dyson DC44 Animal Exclusive vacuum