Dyson DC44 Animal Exclusive vacuum

Let's get your machine working.

User guide

Please see the attatched user guide above

How to remove the battery.

Type A Machine.

Press the silver battery release button on the main body handle.

Type B Machine

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the main body handle and the other located on the reverse side where the pre-filter was removed from.

Empty the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Removing blockages from the power floor tool

Remove the motorized floor tool from the machine and check the openings on the motorhead for blockages and remove if necessary.

Using a coin, undo the end cap as shown and remove the brushbar and check the brush housing for blockages and remove if necessary.

Carefully use a pair of scissors or your hand to remove any hairs and fibers from the brushbar.

Replace the brushbar and fasten the endcap.

Re-fit the motorized floor tool and test the machine.

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The battery should be fully charged after 3.5 hours.

Maintaining the mini motorized head

Beware of sharp objects when checking for blockages. If you cannot clear an obstruction you may need to remove the brushbar.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the brushbar and clear any debris.

Replace the brushbar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Re-connect the tool and test the machine.

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below:

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check to see if the bin rattles.

Check the inlet flap.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

How to wash the filter video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove filter

The filter needs to be washed at least once per month

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Wash filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry filter

Leave the filter in a warm place for 24 hours, until completely dry.

Reassemble machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Remove bin

Remove the clear bin, cyclone assembly and filter from the machine.

Where the bottom of the filter sits located on the main body of the machine, there is a small black rubber switch.

Press this in and pull the trigger assembly.

Where is noise coming from?

Is the whistle coming from the machine or the charger?

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

How to wash the filter

Please follow the steps in the video.

Remove filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Paper test

This would indicate that there is no issue with the machine.

To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Blockage issue

Run the machine and if there is a pulsating noise this will indicate that the machine is blocked. Please see how to remove a blockage.

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Replace the bin assembly ensuring it clicks in to place.

Rebuild and test the machine.

Check the wand for any blockages.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Reassemble the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

New machine

All new machines may have a slight mechanical smell to begin with. This should clear after use.

Wash the filter and clean the bin

This issue could be resolved by washing the filter and cleaning the bin and cyclone.

Empty the clear bin

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Washing the filters video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Washing the filter has not resolved the issue

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Try the machine with different accessory tools to check that none of them are blocked.

Washing the filter

The filter needs to be washed at least once per month.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Separating the cyclone and bin from the main body

Remove any accessory tools.

Identify the catch on top of the cyclone assembly and press to release.

Separating cyclone and main body

Remove the wand and any accessories.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Closing the bin base

Open the bin base via the bin release catch.

Inspect the shroud to ensure there is not blockage.

Check that the bin catch is free from debris and clear if necessary.

Push the bin base firmly for it to click into place.

Opening the bin base

Gently push the bin towards the main body while pressing the bin release catch.

If this doesn't work, a small screwdriver can be used to release the clear bin catch underneath the red release catch.

Checking the bin entry valve

Open the bin base using the bin release catch.

Remove the bin from the cyclone using the release catch located at the back of the cyclone at the bottom of the bin.

Check the inlet and remove any blockages.

Check for small obstructions that may not be obvious but could cause the bin entry valve to remain jammed open/closed.

Re-assemble and test the machine.

Dust from the exhaust

This may be caused by the filter being overloaded with fine dust.

Wash the filter and leave until completely dry.

Fully charge the machine.

Power/electrical issue

Most lights issues can be resolved by using the power/electrical issue script, please select Power/ electrical issue from the drop down list or one of the other listed symptoms.

Test machine

Hold the trigger and run the machine.

Test machine

Remove the floor tool and restest.

Charge machine

Plug the machine into the charger.

Replacement part required

1st call: This issue could be resolved by ordering a replacement charger.

2nd call: This issue could be resolved by order a replacement battery.

Test the machine

Run the machine without the charger plugged in.

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the first is located just below the max power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Test the machine

Pull the trigger without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Test the machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Charge the machine

Charge the machine for 5.5 hours.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Test the machine

Pull on the trigger without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Charge machine

Please charge the machine for 5.5 hours

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Test the floor tool

This indicates an issue with the wand or floor tool.

Test the machine with the floor tool attched directly to the machine.

If the machine cuts out with the floor tool attached directly to the machine, place an order for a replacement floor tool.

If the machine only cuts out when the wand is in use, place an order for a replacement wand.

Charge the machine

Plug the machine in to the charger.

Type A

Press the release catch and remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

Type B

Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, and the two screws, and test the machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or b