Dyson DC44 Animal Exclusive vacuum
Let's get your machine working.
Please select the appropriate option
To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.
Push the button on the Main body of the machine downwards to release dust directly into a dustbin.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly underneath the catch of the clear bin base to close.
Please select the appropriate option
The serial number can be found on the Main body, behind the filter.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.
The brush must be positioned at the back of the combination tool to use the crevice function.
To use the brush function. press the button on the brush section.
Slide the brush section towards the front of the combination tool.
Slide the Mini motorised tool into the inlet pipe on the bin until it 'clicks' into position.
Please select the appropriate option
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Press and hold the trigger for 10 seconds.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Check both ends of the Wand for blockages and remove as necessary.
Carefully cut away any hair or fibres from the Brush bar.
Please select the appropriate option
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
This indicates that there is no issue with the machine.
Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.
Are you able to see the pieces of paper in the clear bin?
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Remove the Motorised head from the machine using the release catch on the top of the inlet.
Using a coin, undo the end cap as shown and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.
Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Make sure the filter sits correctly between the Main body and cyclone.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
Make sure the filter sits correctly between the Main body and cyclone.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
Hold the trigger and run the machine.
Press the release catch and remove the battery.
Check that the contacts on the battery are not damaged.
Wipe with a dry clean cloth.
Refit the battery and test the machine.
Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.
Remove the battery.
Check that the contacts on the battery are not damaged.
Wipe with a dry clean cloth.
Refit the battery, the two screws and test the machine.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Plug the machine into the charger.
What does the light on the charger show?
Run the machine without the charger plugged in.
What does the light on the main body show?
Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.
Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.
Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have two small screws, the 1st is located just below the MAX power or boost button and the 2nd is located just below the washable filter. To release the battery, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Run the machine without the charger plugged in.
What does the charger light on the Main body show?
Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type B Machine
Remove the cyclone/bin assembly and pre-filter.
Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.
Type B Machine
Remove the cyclone/bin assembly and pre-filter.
Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machine
Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed the battery assembly is released from the machine.
Type B machine
Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Run the machine without the charger plugged in.
What does the light on the main body show?
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Charge the machine for 5.5 hours.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Has a replacement charger or battery been sent in the last three months for this issue?
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new In-car charger below or you can contact our Customer Support Team at 1-866-314-8881.
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.
Type A machine
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machine
Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machine
Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.
Run the machine without the charger plugged in.
What does the light on the main body show?
Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.
Does the machine cut out?
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small Phillips screw - located just below the MAX power or boost button.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Is there any power to the machine?
Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.
Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.
Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.
What do the lights show when the trigger is pulled?
Put the machine on charge for 3.5 hours and test it again.
This suggests that the filter is not fitted correctly.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
Has this resolved the problem?
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
What do the lights show when the trigger is pulled?
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
Push the button on the Main body of the machine downwards to release dust directly into a dustbin.
Clean the clear bin with a damp cloth only.
WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.
Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
This indicates that there is no issue with the machine.
Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Dyson machines are built to last. Unfortunately this machine is no longer supported, meaning that we are not able to supply spare parts, or carry out services or repairs.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
Inspect all tools to check for blockages and remove any debris as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.
This would indicate that the machine is working as intended.
Please select the appropriate option
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new In-car charger below or you can contact our Customer Support Team at 1-866-314-8881.
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
In-car charger
Part no. 917530-02
Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.
$29.99
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Has this resolved the problem?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Test the machine.
Remove all tools and accessories from the machine.
Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.
Place your hand on the bin and apply pressure downwards.
While applying pressure, press the cyclone release catch.
Plug the charger directly in to the machine via the charger cable.
The Battery should be fully charged after 3.5 hours.
Open the bin base fully by pressing the bin release catch.
Press the catch located behind the bin release catch to separate the bin from the cyclone.
Remove the bin fully from the machine.
Clean the shroud with a cloth or dry brush to remove the fluff and dust.
With the bin removed, check the bin inlet flap for blockages and remove as necessary.
Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.
Inspect all tools to check for blockages and remove any debris as necessary.
Check both ends of the Wand for blockages and remove as necessary.
Using a coin, undo the end cap fastener and remove the Brush bar.
Carefully cut away any hair or fibres from the Brush bar.
Reassemble and test the machine.
The filter needs to be washed at least once per month.
Please follow the steps in the video.
Is there anything else we can help you with?
The filter needs to be washed at least once per month.
Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.
Leave the filter in a warm place until completely dry.
Ensure the filter is completely dry before refitting into machine.
Make sure the filter sits correctly between the Main body and cyclone.
Reassemble and test the machine.
Dyson DC44 Animal Exclusive vacuum
