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Dyson DC44 Animal Plus vacuum

Let's get your machine working.

See all steps

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Is there anything else we can help with?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Reassemble and test the machine.

Is there anything else we can help with?

Empty the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

Image showing when the bin should be emptied.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image showing how to empty the bin.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help with?

Serial number location

The serial number can be found on the Main body, behind the filter.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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How to attach the accessories

Crevice tool

Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.

Image showing how to connect the crevice tool to your machine.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function. press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Mini motorized head

Slide the Mini motorized tool into the inlet pipe on the bin until it 'clicks' into position.

Image showing how to connect tools to your machine.

Is there anything else we can help with?

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the machine

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to empty the bin.

Press and hold the trigger for 10 seconds.

Has the noise stopped?

Clean the machine

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Carefully cut away any hair or fibers from the Brush bar.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

Machine working normally

This would indicate that the machine is working as intended.

Removing blockages from the Mini motorized head

Remove the Motorized head from the machine using the release catch on the top of the inlet.

Image showing how to remove an accessory from your machine.

Using a coin, undo the end cap as shown and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Does the machine have power?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Does the machine have power?

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Please select the appropriate option

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Please select the appropriate option

What do the lights show when the trigger is pulled?

Charge the machine

Put the machine on charge for 3.5 hours and test it again.

Has this resolved the problem?

Does the machine have power?

Check the filter

This suggests that the filter is not fitted correctly.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Make sure the filter sits correctly between the Main body and cyclone.

Reassemble and test the machine.

Has this resolved the problem?

Check the light

Plug the machine into the charger.

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

What do the lights show when the trigger is pulled?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

MAX power

The machine will run for 8 minutes on MAX power.

Standard mode

The machine will run for 20 minutes on Standard mode

Has this resolved the problem?

Please select the appropriate option

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Clean the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Image showing how to empty the bin.

Clean the clear bin with a damp cloth only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

Machine working normally

This would indicate that the machine is working as intended.

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 924531-01

Replacement bin for your Dyson vacuum cleaner.

$29.99

Bin

Bin

Part no. 924531-01

Replacement bin for your Dyson vacuum cleaner.

$29.99

Currently out of stock.

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Separate the cyclone from the Main body

Remove all tools and accessories from the machine.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new In-car charger below or you can contact our Customer Support Team at 1-866-314-8881.

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

In-car charger

Part no. 917530-02

Plugs into a standard 12V lighter socket for charging in your car, caravan or boat.

$29.99

Currently out of stock.

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The Battery should be fully charged after 3.5 hours.

Image showing charging procedure.

Is there anything else we can help with?

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers from the Brush bar.

Reassemble and test the machine.

Is there anything else we can help with?