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Dyson Ball Compact Animal vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

The filter should be washed at least monthly.

Wash the filter

Please follow the steps in the video.

Is there anything else we can help you with?

Please select the appropriate option

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Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Remove bin

Remove the bin and cyclone.

Turn the machine on.

Image showing how to remove the bin from the machine.

Is the rattle still present with the bin removed?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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How to empty the bin

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

Removing the bin

To remove the cyclone and clear bin, push the release button to the side of the carrying handle. The carrying handle will be released. Remove the cyclone and clear bin unit.

Image shows how to empty the bin.

Emptying the bin

Emptying the bin.

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

To access the shroud, ensure the bin is empty and bin base is open. Press release button to remove bin.

Clean Shroud

Clean with a dry cloth or brush to remove fluff and debris.

Do not use water.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Refitting the bin

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Has cleaning the bin and cyclone resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Re-assemble and test the machine.

Has clearing the extension tube, wand handle and hose resolved the problem?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Reassemble and test

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check for blockages

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Reassemble and retest.

Has checking the extension tube, wand handle and hose resolved the problem?

Check for blockages

Remove the bin and cyclone assembly.

Image showing how to remove the bin from the machine.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin assembly for damage or blockages and remove as necessary.

Rebuild and test the machine.

Did checking the duct, bin and hose inlet resolve the problem?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Reassemble and retest.

Has checking the floor tool resolved the problem?

The filter should be washed at least monthly.

Washing the filters video

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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The filter should be washed at least monthly.

Wash the filters

Press the release to remove the cyclone assembly from the canister.

Image shows how to remove the bin from the machine.

Remove filter A

With the bin removed, pull filter A out from the top of the cyclone.

Image shows how to remove the bin from the machine.

Remove filter B

Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash filter B

Run cold water through the filter until the water runs clear.

Tap the filter on the plastic rim only to ensure all excess water is removed.

Dry both filters

Leave the filters in a warm place for 24 hours, until completely dry.

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Refit the cyclone assembly back onto the canister and ensure it clicks into place.

Has washing the filters resolved the issue?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Re-assemble and test.

Has checking the floor tool resolved the problem?

Check for blockages

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Re-assemble and test.

Has checking the extension tube, wand handle and hose resolved the problem?

Check for blockages

Remove the bin and cyclone assembly.

Image showing how to remove the bin from the machine.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin assembly for damage or blockages and remove as necessary.

Rebuild and test the machine.

Did checking the duct, bin and hose inlet resolve the problem?

The floor tool shown may be a different variant although the process remains the same.

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Please select the appropriate option

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Is the suction at the extension tube strong or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash filters and clean the bin

This issue can be resolved by washing the filters and cleaning the bin and cyclone.

Please select the appropriate option

The filter should be washed at least monthly.

Wash the filter

Please follow the steps in the video.

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

How to clean the bin and cyclone

Removing the bin.

To remove the cyclone and clear bin, push the release button to the side of the carrying handle. The carrying handle will be released. Remove the cyclone and clear bin unit

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Press the release button to remove bin.

Clean Shroud

Clean with a dry cloth or brush to remove fluff and debris.

Do not use water.

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Has cleaning the bin and cyclone resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The filter should be washed at least monthly.

Wash the filters

Press the release to remove the cyclone assembly from the canister

Image shows how to remove the bin from the machine.

Remove filter A

With the bin removed, pull filter A out from the top of the cyclone.

Image shows how to remove the bin from the machine.

Remove filter B

Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Wash filter B

Run cold water through the filter until the water runs clear.

Tap the filter on the plastic rim only to ensure all excess water is removed.

Dry both filters

Leave the filters in a warm place for 24 hours, until completely dry.

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Refit the cyclone assembly back onto the canister and ensure it clicks into place.

Has washing the filters resolved the issue?

Keep hold of the plug as you press the button down, and allow the cord to feed back into the machine.

Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

If the machine is spitting out dust, there may be a blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Re-assemble and test.

Has checking the floor tool resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The filter should be washed at least monthly.

Wash the filters

Press the release to remove the cyclone assembly from the canister

Image shows how to remove the bin from the machine.

Remove filter A

With the bin removed, pull filter A out from the top of the cyclone.

Image shows how to remove the bin from the machine.

Remove filter B

  • Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.
  • Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Wash filter A

  • Run cold water through the open end of the filter for approximately 10 seconds.
  • Turn the filter up side down and tap 10 times.
  • Squeeze and twist the filter.
  • Repeat until clean.

Wash filter B

  • Run cold water through the filter until the water runs clear.
  • Tap the filter on the plastic rim only to ensure all excess water is removed.

Leave the filters in a warm place for 24 hours, until completely dry.

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Refit the cyclone assembly back onto the canister and ensure it clicks into place.

Is there anything else we can help you with?