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Dyson DC50 Animal vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image shows how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing to empty the bin into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Image showing how to open the base of the bin.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Clean the shroud

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Is there anything else we can help with?

Please select the appropriate option

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Has the noise stopped?

Check the Brush bar

Please follow the steps in the video.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image showing how to turn the machine on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Image showing how to remove the cleaner head from the machine.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Image showing how to remove the cleaner head from the machine.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibers from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Image showing how to remove a blockage from the brush bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Image indicated the clean head inlet needs inspecting.

Reassemble and test the machine.

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Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Image shows how to remove the bin from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Turn the machine on.

Is the whistle still present with the post-filter removed?

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Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Please follow the next step.

Remove the post-filter

Lay the machine on its side. Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released. Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Test the machine.

Has refitting the post-filter resolved the problem?

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For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check for blockages

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Where have you noticed the drop in performance?

Check the Brush bar

Plug in and switch on the machine.

Image showing how to turn the machine on/off.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image showing how to turn the machine on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Image showing how to remove the cleaner head from the machine.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Image showing how to remove the cleaner head from the machine.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibers from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Image showing how to remove a blockage from the brush bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Image indicated the clean head inlet needs inspecting.

Reassemble and test the machine.

Is the Brush bar now spinning?

Has this resolved the performance issue?

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Image showing how to remove the cleaner head from the machine.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Image showing how to remove the cleaner head from the machine.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Clear the Cleaner head

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibers from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Image showing how to remove a blockage from the brush bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Image indicated the clean head inlet needs inspecting.

Reassemble and test the machine.

Has this resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Image shows how to remove the bin from the machine.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image shows to check the duct behind where the cyclone sits.

Pull the red internal hose collar down, unclip it and then check for blockages.

Image shows how to check the internal hose.

Reassemble and test the machine.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image shows how to remove the bin from the machine.

Remove the hose

Press the release catch and remove the hose from the appliance.

Image showing how to remove the hose.

Check the changeover valve for blockages and remove as necessary.

Image shows how to check the change over valve.

Reassemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image shows how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing to empty the bin into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Image showing how to open the base of the bin.

Check the bin and cyclone for blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the cyclone and clear bin from the machine.

Image shows how to remove the bin from the machine.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Image shows that 24 hours is recommended for drying the filter.

Reassemble the machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Wash the post-filter

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Image shows that 24 hours is recommended for drying the filter.

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.

Unclip it and then check for blockages.

Image shows how to check the internal hose.

Reassemble and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image showing how to turn the machine on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Image showing how to remove the cleaner head from the machine.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Image showing how to remove the cleaner head from the machine.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image showing how to turn the machine on/off.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Image showing how to remove the cleaner head from the machine.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Image showing how to remove the cleaner head from the machine.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibers from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Image showing how to remove a blockage from the brush bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Image indicated the clean head inlet needs inspecting.

Reassemble and test the machine.

Is the Brush bar now spinning?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Image shows how to remove the bin from the machine.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Image shows to check the duct behind where the cyclone sits.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

Image showing how to remove the hose.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Image shows how to remove the wand from the hose.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

$22.99

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Check the hose

Remove the bin from the machine.

Image shows how to remove the bin from the machine.

Press the release catch and remove the hose from the appliance.

Image showing how to remove the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has checking the hose resolved the problem?

Which part of the hose has split?

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

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You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

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5/5 Excellent

Where have you noticed the drop in performance?

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Repair required

This issue can be resolved by booking a repair.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

How to wash the filter

The filters should be washed once a month.

Please follow the steps in the video.

Has washing the filters resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Remove the bin

Remove the cyclone and clear bin from the machine.

Image shows how to remove the bin from the machine.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Squeeze and twist with both hands to make sure the excess water is removed.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Image shows that 24 hours is recommended for drying the filter.

Reassemble the machine

Replace the filter into the cyclone. Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Remove the post-filter

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover

Turn the filter one-quarter anti-clockwise to release.

Wash the post-filter

Wash the filter with cold water only.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. (Tap on the plastic rim, not the filter material.)

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Image shows that 24 hours is recommended for drying the filter.

Refit the filter on to the ball

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise. When it starts to click it is locked.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check electrical supply

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image shows how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing to empty the bin into a bag.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Image showing how to open the base of the bin.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Has this resolved the problem?

Check the Brush bar

Plug in and switch on the machine.

Image shows how to check the brush bar is spinning.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Check the soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Resetting the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine OFF and back ON.

Has resetting the Brush bar resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 965071-02

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Cleaner head

Cleaner head

Part no. 965071-02

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

$95.99

How would you rate our online support?

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the center of the ball shell?

You might need a replacement part.

You can solve this by ordering a new Ball shell filter side below or you can contact our Customer Support Team at 1-866-314-8881.

Ball shell filter side

Part no. 964703-01

Replacement ball shell filterside for your Dyson vacuum cleaner.

$18.99

Ball shell filter side

Ball shell filter side

Part no. 964703-01

Replacement ball shell filterside for your Dyson vacuum cleaner.

$18.99

$18.99

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How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

Image shows how to check the red rod on the bin.

Has freeing the rod resolved the problem?

Manually opening of the bin base

By sliding down the lower section of the red release rod, try to manually open the bin base.

Image showing how to manually release the bin base.

Can the base be opened manually?

You might need a replacement part.

You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone

Part no. 965073-02

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Cyclone

Cyclone

Part no. 965073-02

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Currently out of stock.

$51.99

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We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check the Cleaner head

With the machine unplugged, remove the Cleaner head.

Lay the machine on its back.

Image showing to lay the machine onto its front.

Locate the red clip underneath the Cleaner head.

Image showing how to remove the cleaner head from the machine.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Image showing how to remove the cleaner head from the machine.

Clear the Brush bar

Open the soleplate by undoing the two red release catches.

Using scissors, carefuly cut away any hairs and fibers from the Brush bar.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Image shows how to check the lower duct.

Check the internal hose

Undo the purple filter cap in the center of the ball shell.

Remove the Ball shell to gain better access to the Internal hose.

Pull the red collar away from the machine and check the hose for blockages.

Image shows how to check the internal hose.

Reassemble and test the machine.

Has clearing the head and internal hose resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Where were the sparks or smoke seen?

Do not plug in or attempt to use the machine until it has been inspected by one of our engineers.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

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What problem are you having with the reclining mechanism?

Check the ducts

With the machine unplugged, remove the Wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Image showing how to remove the cleaner head from the machine.

Check the lower duct (where the Cleaner head fits on the machine) for blockages and remove as necessary.

Image shows how to check the lower duct.

Turn the machine over and unclip the internal hose from between the two halves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Image shows how to check the internal hose.

Please follow the next step.

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Image showing how to remove the hose.

Check the opening where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Image shows how to check the change over valve.

Re-assemble and test the machine.

Has checking the ducts resolved the problem?

Check the ducts

With the machine unplugged, remove the Wand from the back of the machine (this is for a later check).

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Image showing how to remove the cleaner head from the machine.

Check the lower duct (where the Cleaner head fits on the machine) for blockages and remove as necessary.

Image shows how to check the lower duct.

Turn the machine over and unclip the internal hose from between the two halves of the ball.

Check the internal hose for blockages and remove as necessary (it should be possible to see through to the lower duct).

Image shows how to check the internal hose.

Please select the next step

Check the changeover valve

Remove the main hose from the machine by pressing the red release catch (the catch is not part of the hose and remains on the machine).

Image showing how to remove the hose.

Check the duct where the hose was fitted for blockages (in particular any pens or pencils etc.) and remove as necessary.

Image shows how to check the change over valve.

Reassemble and test the machine.

The vacuum needs to be pushed slightly beyond vertical for the stabilizers to click into the correct position.

Has checking the ducts resolved the problem?

Press red release button

The Wand and handle can be released back into the machine by pressing the red release button near the ON/OFF button at the same time as the red button on the hose cuff.

Once the Wand is un-jammed, there is no need to use the hose cuff button when lowering the Wand.

Has using both buttons resolved the problem?

Raise handle

The handle needs to be pulled up before the Wand (with the red top) can be clipped on.

Image showing how to pull the wand handle up.

Please ensure the handle is pulled up and locked into place before trying to fit the Wand on again.

Has raising the handle resolved the problem?

Are any parts of the Wand, hose, handle or main duct damaged?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check the cable wind

The handle is made from a new mix of materials that ensure the DC50's weight is kept to a minimum without compromising its durability.

These materials are designed to flex slightly to absorb the stresses caused while the machine is use and is perfectly normal.

The handle may wobble slightly if the top cable wind has lifted up with the Wand handle. Please push the top of the cable winder down so that it is level with the on off switch.

Image shows how to store the power cable on your machine.

Has lowering the cable winder resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Handle below or you can contact our Customer Support Team at 1-866-314-8881.

Handle

Part no. 965076-01

Replacement handle for your Dyson vacuum cleaner.

$18.99

Handle

Handle

Part no. 965076-01

Replacement handle for your Dyson vacuum cleaner.

$18.99

$18.99

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You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 965070-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

Bin

Bin

Part no. 965070-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

$22.99

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You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 965071-02

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Cleaner head

Cleaner head

Part no. 965071-02

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

$95.99

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You might need a replacement part.

You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.

Combination tool

Part no. 965072-01

Two tools in one, for versatile cleaning around the home.

$11.99

Combination tool

Combination tool

Part no. 965072-01

Two tools in one, for versatile cleaning around the home.

$11.99

$11.99

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You might need a replacement part.

You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone

Part no. 965073-02

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Cyclone

Cyclone

Part no. 965073-02

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Currently out of stock.

$51.99

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Replacement part required

This issue can be resolved by ordering a replacement hose.

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

Hose

Hose

Part no. 965077-02

Replacement hose for your Dyson vacuum cleaner.

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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You might need a replacement part.

You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.

Stair tool

Part no. 965082-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

Stair tool

Stair tool

Part no. 965082-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

$8.99

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You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 965083-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

$22.99

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Assemble the machine

Attach the Cleaner head.

Lay the machine on its back and fit the Cleaner head onto the connections.

Image shows how to attach the cleaner head to the machine.

Push firmly until the cleaner head clicks into place and the red latch engages.

Attach the Wand to the hose

With the machine upright, push the Wand and handle assembly into the top of the hose until it 'clicks'.

Press the red Wand release button and push the Wand fully into the hose.

Image shows how to attach the hose to the wand.

Attach the Wand to the machine

Place the Wand and handle into the grooves on the top of the duct.

Press the red handle release button and push the Wand and handle assembly down fully.

Image shows how to attach the wand to the machine.

Fit the tool holder

With the bin and cyclone removed, slide the tool holder onto the back of the machine, just above the ball.

Image showing how to attach the tool holder to the machine.

Press the tool holder on with your thumbs, while holding the front of the machine with your fingers. The fitting is tight, so use a constant, firm pressure.

Image shows how to attach the tool holder to the machine.

Refit the cyclone, clear bin and attach the tools.

NB: The tool holder is not designed to be removed once fitted.

Image showing how to attach the tools to the wand or hose.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Use the Brush bar

The Brush bar will begin to turn automatically when the machine is reclined.

Press the grey button beside the ON/OFF switch to turn the brushes off.

Image shows what the brush bar does on different surfaces.

Keep the Brush bar on for cleaning carpets.

Turn the Brush bar off for use on tassled rugs or delicate surfaces.

Is there anything else we can help with?

Carry the machine

Wrap the cable around the cable hooks at the top and bottom of the machine's spine.

Image shows how to carry the machine.

Carry the machine by the handle at the top of the cyclone - not the handle that contains the Wand.

Is there anything else we can help with?

Quick start guide

Please follow the steps in the video.

Is there anything else we can help with?

How to start vacuuming

Pull the handle up until it clicks into place.

With the machine plugged in, press the ON/OFF switch at the front of the handle to start the motor.

Image showing how to pull the wand handle up.

The stabilizers will move to the correct position automatically as the machine is reclined.

Image showing how to turn the machine on/off.

Press the red handle release button between the ON/OFF and Brush bar buttons to lower the handle.

Please select the next step