Let's get your machine working
Dyson Ball Multi Floor Exclusive vacuum
Let's get your machine working
Dyson Ball Multi Floor Exclusive vacuum
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How to check for blockages
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Check blockages
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Check for blockages
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Issue resolved
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Check blockages
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Check blockages
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Check the Turbine head
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Issue not resolved, please speak to our Customer Support Team
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Check the Dual mode floor tool
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Musclehead floor tool
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Wash the filter
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Wash the filter
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Check the hose and seals
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Issue not resolved, please speak to our Customer Support Team
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Pick up issue
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Suction weaker than usual
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Strong suction
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Check the Dual mode floor tool
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Check floor tool blockage
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Has this resolved the problem?
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Check blockages
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Wash the filter
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Wash the filter
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Replacement part required
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Replacement part required
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Musclehead floor tool
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Check floor tool blockage
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Check blockages
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Replacement part required
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Check the Triggerhead
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Check for blockages
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Check for blockages
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Check blockages
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Wash the filter
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Wash the filter
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Replacement part required
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Replacement part required
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp smell
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Clean the bin and cyclone
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Unpleasant smell
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Visible issue
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Check the floor tool
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Check the Wand
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Dual mode floor tool not adjusting
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Wash the filter
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Wash the filter
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Wash the filter
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Replacement part required
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Ball is getting hot
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Checking for blockages
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine spitting out dust
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Cable won't rewind
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Quick start guide
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Issue resolved
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How to use the Musclehead floor tool
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How to use the Triggerhead floor tool
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How to attach the accessories
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User guide
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How to clean the bin and cyclone
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How to empty the bin
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Washing the filter
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Wash the filter
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User guide
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Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 923410-03
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Cyclone
Part no. 923410-03
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Clear bin below or you can contact our Customer Support Team at 1-866-314-8881.
Clear bin
Part no. 923411-01
Replacement clear bin for your Dyson vacuum cleaner.
$29.99
Clear bin
Part no. 923411-01
Replacement clear bin for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$8.99
Combination tool
Part no. 918068-02
Two tools in one, for versatile cleaning around the home.
$8.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 923410-03
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Cyclone
Part no. 923410-03
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 923410-03
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Cyclone
Part no. 923410-03
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 966252-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 966252-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new HEPA post filter below or you can contact our Customer Support Team at 1-866-314-8881.
HEPA post filter
Part no. 922444-02
Replacement HEPA post filter for your Dyson vacuum cleaner.
$39.99
HEPA post filter
Part no. 922444-02
Replacement HEPA post filter for your Dyson vacuum cleaner.
$39.99
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Triggerhead wand handle below or you can contact our Customer Support Team at 1-866-314-8881.
Triggerhead wand handle
Part no. 923081-01
Replacement wand handle for your Dyson vacuum cleaner.
$29.99
Triggerhead wand handle
Part no. 923081-01
Replacement wand handle for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Extension tube below or you can contact our Customer Support Team at 1-866-314-8881.
Extension tube
Part no. 917260-01
Combines with other Dyson tools to provide a longer reach.
$24.99
Extension tube
Part no. 917260-01
Combines with other Dyson tools to provide a longer reach.
$24.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Ball Multi Floor Exclusive vacuum
