Let's get your machine working
Dyson Big Ball Animal vacuumLet's get your machine working
Dyson Big Ball Animal vacuum
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Wash the filter - video
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Washing the filter - step by step
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More help required
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Troubleshooting
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Unusual noise
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Whistling - check hose
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Issue resolved
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Check bin and cyclone
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Wash the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Dual mode floor tool
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Pick up issue
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Strong suction to the extension tube
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Turbine head checks
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Replacement part required
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Check hose, handle and Wand
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Check duct, bin and cyclone
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Musclehead check
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Check floor tool
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Replacement part required
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Using dual mode
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Check floor tool
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Replacement part required
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Check hose, handle and Wand
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Switch fault
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Musty or damp smell
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Cleaning the cyclone
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Burning smell
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Visible issue
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Issue not resolved, please speak to our Customer Support Team
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Unable to slide bin up
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Cable won't rewind
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Dual mode won't adjust
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Replacement part required
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Spitting out dust
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Check the floor tool
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Check hose, Wand and tube
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Check bin and cyclone
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Wash the filter - video
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Washing the filter - step by step
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Replacement part required
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Assembling your machine
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Issue resolved
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How to use the cable rewind
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Serial number location
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How to store the accessories
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Important safety instructions
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How to use the floor tool
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Dual mode floor tool
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Musclehead floor tool
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Turbine head
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How to use the suction release trigger
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How to attach the accessories
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How to use the extension tube
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Emptying the bin
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Cleaning the bin
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Closing the bin
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 967363-02
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 967363-02
Replacement bin for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Brush bar
Part no. 963549-01
Replacement Brush bar for your Dyson vacuum cleaner.
$29.99
Brush bar
Part no. 963549-01
Replacement Brush bar for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Stair tool isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Stair tool
Part no. 967369-01
Velour strips pick up hair and dirt from stairs.
$24.99
Stair tool
Part no. 967369-01
Velour strips pick up hair and dirt from stairs.
$24.99
You might need a replacement part.
You can solve this by ordering a new Turbine head below or you can contact our Customer Support Team at 1-866-314-8881.
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
$63.99
You might need a replacement part.
You can solve this by ordering a new Quick-release Extension tube below or you can contact our Customer Support Team at 1-866-314-8881.
Quick-release Extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
$24.99
Quick-release Extension tube
Part no. 967365-01
Combines with other Dyson tools to provide a longer reach.
$24.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 967368-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
Combination tool
Part no. 967368-01
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
$24.99
$24.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Turbine head below or you can contact our Customer Support Team at 1-866-314-8881.
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
$63.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Turbine head below or you can contact our Customer Support Team at 1-866-314-8881.
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
Turbine head
Part no. 963544-05
Replacement turbine head for your Dyson vacuum cleaner.
$63.99
$63.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.