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Dyson V6 Fluffy (Blue)

Let's get your machine working.

See all steps

Please select the appropriate option

How to charge the battery

The machine can be charged on a dock (if purchased separately) or by plugging the charger directly to the machine.

The light on the charger will show when the machine is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

Image showing the machine on charge.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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How to clean the bin and cyclone

Push the red button by the clear bin to open the bin base.

Press a second time to release the clear bin from the Main body of the machine.

Remove the bin carefully.

Image showing how to open the base of the bin.

Clean the clear bin with a damp cloth only. Avoid contact with the electrical contacts located in the nozzle of the bin along with the back of the bin.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Clean the cyclone shroud

Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.

Do not immerse the whole cyclone unit in water or pour water into the cyclones.

Image shows how to clean the cyclone shroud.

Refit the bin

Ensure the clear bin is completely dry before replacing.

To replace the clear bin, push the clear bin up and in to the Main body of the appliance. It will click into place.

Close the clear bin base so it clicks into place and is secure.

Please select the appropriate option

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Please select the appropriate option

Clear Hard floor tool

Check through both openings of the head for blockages and remove as necessary.

Reassemble and retest the machine.

Please select the appropriate option

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Please select the appropriate option

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Please select the appropriate option

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Please select the appropriate option

How to empty the bin

Ensure the machine is disconnected from the charger before emptying the bin. Be careful not to pull the 'ON' trigger.

Image showing your machine.

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

Image showing when the bin should be emptied.

To release the dirt, push the red button by the clear bin downwards to release dust directly into a dustbin.

Image showing how to empty the bin.

Close the clear bin base so it clicks into place and is secure.

Image showing your machine.

Please select the appropriate option

The video may show a different model but the process remains the same.

Washing the filter

Remove the filter from the machine.

Prior to washing the filter, tap it on a hard surface to remove any debris inside.

Soak and massage the filter in cold water, repeating this process until the water is clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Lay the filter on its side to dry for at least 24 hours.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Please select the appropriate option

Which part do you need help fitting?

Fit the bin

Open the bin base.

Image showing the bin base open.

Locate lug at the front of the cyclone and the recess inside the top of the bin, in line with the release catch for the tools.

Push the lug end of cyclone in first at an angle and then push the bin in towards the Main body until it clicks.

Image showing how to put the bin back onto the machine.

Close the bin base.

Image showing your machine.

Please select the appropriate option

Separator tool

Please note that separation of the cyclone and Main body can only done with the separator tool. The separator tool is included when ordering a replacement cyclone or Main body.

Remove the cyclone

Push the separator tool up in the crevice between the cyclone and Main body.

Image showing the seperator tool in use.

While the separator tool is pushed up into the crevice, pull the cyclone away from the Main body until it is fully removed.

Fit the cyclone

Line up the Main body and cyclone.

Image showing how to attach the cyclone to the machine.

Push the cyclone and Main body together firmly until they click in place.

If necessary, place the fitting tool onto the Main body so that the retaining ring is compressed before fitting the Main body and cyclone together.

Image showing how to attach the cyclone to the machine.

Please select the appropriate option

Fit the battery

Press the bin release button to empty the bin.

Image showing how to open the base of the bin.

With the bin base open, press the button again to remove the bin from the cyclone.

Image showing how to remove the bin from your machine.

Locate and untighten the screw on the back of the Main body handle, just above charger input.

Image shows how to remove the screws from the power pack.

Remove the battery by pulling it down.

Image shows how to remove the power pack from your machine.

Fit the new battery into the bottom of the Main body.

Image showing how to reconnect the power pack to the machine.

Locate and tighten the screw below serial number sticker.

Image showing how to reconnect the power pack with the screws.

Reassemble and charge for 3.5 hours.

Image showing the machine on charge.

Please select the appropriate option

How to use the floor tool

Slide the floor tool into the Wand until it 'clicks' into position.

The Brush bar will begin to spin automatically when the trigger is pressed.

Image showing how to assemble your machine.

How to use the Mini motorized head

Slide the Mini motorized tool head into the inlet pipe on the bin until it 'clicks' into position.

The Brush bar will spin automatically when the trigger is pressed.

Image showing how to connect the mini motor head.

How to attach the accessories

Slide the accessories into the inlet pipe on the bin until they 'click' into position.

Image showing how to connect tools to the machine.

Please select the appropriate option

Quick start guide

Please select the appropriate option

Remove the bin.

Image showing how to remove the bin from your machine.

Serial number location

The serial number can be found on the Main body of the machine behind the bin.

Image showing the serial number location.

Please select the appropriate option

User guide

Please download the user guide.

Please select the appropriate option

Please check if the machine pulsates

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Put the machine in MAX power mode (the light on the MAX power button will illuminate when the trigger is pressed).

Note: To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.

Test the machine

Press and hold the trigger for 10 seconds.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the filter against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Pre-filter below or you can contact our Customer Support Team at 1-866-314-8881.

Pre-filter

Part no. 965661-01

Replacement pre-filter for your Dyson vacuum cleaner.

$11.99

Pre-filter

Pre-filter

Part no. 965661-01

Replacement pre-filter for your Dyson vacuum cleaner.

$11.99

$11.99

$11.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Remove the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Has this resolved the problem?

Check the bin inlet

Remove the Wand from the machine.

Check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely. Fluff or fibers jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Has this resolved the problem?

Remove the bin

Press the bin base release button to empty Bin and leave the bin base open.

With the bin base open, press the button again to remove the bin from the cyclone.

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

You may need to use your finger to push the bin inlet flap open. Before continuing ensure the bin inlet flap moves freely.

You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.

Clear the cyclone

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Remove the filter from the machine.

Prior to washing the filter, tap it on a hard surface to remove any debris inside.

Soak and massage the filter in cold water, repeating this process until the water is clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Lay the filter on its side to dry for at least 24 hours.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

Bin

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

$18.99

$18.99

How to install this part

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear Hard floor tool

Check through both openings of the head for blockages and remove as necessary.

Reassemble and retest the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Open the bin

Press the bin base release button to empty bin and leave the bin base open.

Press and hold the trigger for 10 seconds.

Does the machine pulsate with the bin open?

Remove the bin

With the bin base open, press the button again to remove the bin from the cyclone.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, clean the shroud to remove any debris around the cyclone.

Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.

Does the machine pulsate with the bin removed?

Remove the pre-filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Does the machine pulsate with the filter removed?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Wash the filter

Remove the filter from the machine.

Prior to washing the filter, tap it on a hard surface to remove any debris inside.

Soak and massage the filter in cold water, repeating this process until the water is clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Lay the filter on its side to dry for at least 24 hours.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has washing the filter resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Thoroughly wash the filter

In most cases this would suggest that the filter is blocked. Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Tap the filter against a hard surface
See if there is any debris in the top of the filter
Soak and massage the filter to dislodge any debris
Run the filter under cold water

Soak the filter again and confirm the water is clear

Leave to dry for at least 24 hours

Only place the filter in the machine when it’s completely dry.

After washing the filter, has this resolved the problem?

Remove the filter

Ensure the machine is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

To remove the filter, lift it out of the top of the machine.

Note: Your machine has one washable filter, located as shown.

Washing the filter

Prior to washing the filter, tap the filter on a hard surface to remove any debris inside.

Wash the filter with cold water only.

Run water over the outside of the filter until the water runs clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Filter drying

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Replacing the filter

To refit, place the dry filter back into the top of the appliance. Make sure it is seated properly.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Blockage within the bin

This would indicate there is a blockage within the bin.

Please check all openings within the bin and remove as necessary.

Check the bin inlet

The flap can become jammed by a build up of dirt and debris.

You may need to use your finger to push the bin inlet flap open.

You can test this by closing the bin base and holding the bin with the inlet pointing to the floor and shaking the bin. If you hear a rattle this means the bin inlet is freely moving. If you do not hear the bin inlet rattling, ensure all debris have been removed from the inlet.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

Bin

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

$18.99

$18.99

How to install this part

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

Bin

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

$18.99

$18.99

How to install this part

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Remove the Cleaner head

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Check both ends of the Wand for blockages and remove as necessary.

Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

Test the machine

Press and hold the trigger for 10 seconds.

Check the status light

If the machine does not have any power, please check the status light and select which light is showing.

Amber light

An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.

An amber light may also show when charging, this light will go out once the machine is fully charged.

Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Charge the machine

A blue flashing light means the battery has no power. Please charge the machine fully for 3.5 hours.

Machine is on charge

When the machine is on charge, the status light should be a solid blue.

Note - When the machine is fully charged the light will turn off.

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

Battery

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

$95.99

$95.99

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5/5 Excellent

Charge the machine

Please charge the machine for 3.5 hours.

Test the machine

Once the machine has been charged, pull and hold the trigger for 10 seconds.

Please select the appropriate option

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Inspect the power cable

With the charger unplugged check the cable for any damage.

If no damage is found, plug the charger back in and in to the machine directly.

Wiggle the cable to see if you can get the machine to charge. If by moving the cable charges the machine, please select "Charger is faulty"

How to remove the charger from the dock

Remove the machine and its accessories from the dock and unplug the charger from the mains.

Using a screwdriver remove the two screws on the docking station.

With the dock removed, unfeed the cable through the channel on the back of the dock.

Charge the machine

Charge the machine without the dock for 3.5 hours.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

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You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Count the flashes

Hold in the trigger and count how many times the MAX Power button's light flashes.

Image showing MAX fast flashing light.

How many times did the light flash?

Return to working temperature

This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).

7 flashes = Too cold

8 flashes = Too hot

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

Battery

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

$95.99

$95.99

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Check for blockages

This suggests that the machine is blocked.

Please select "Pick up issues" to carry out checks for blockages.

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Power issue

This would suggest the machine has no power and is likely because the machine is not receiving power from the charger.

If the machine is being charged in the docking station, please remove the charging cable from the dock and plug it directly into the machine.

How to remove the charger from the dock

Remove the machine and its accessories from the dock and unplug the charger from the mains.

Using a screwdriver remove the two screws on the docking station.

With the dock removed, unfeed the cable through the channel on the back of the dock.

Does a light show when the machine is on charge?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Check the status lights

Check the light at the base of the handle (not the MAX Power indicator).

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

Battery

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

$95.99

$95.99

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Count the number of red flashing lights

Hold in the trigger and count the number of times the light flashes.

How many times did the light flash?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

Battery

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

$95.99

$95.99

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Check MAX button

If the machine has no power and you have a blue light on the battery, please check the 'Max' button light and count the flashes for the following:

The flashes may appear quickly - so it will be best to check twice.

Image showing MAX fast flashing light.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Test the machine

Remove all tools and accessories from the machine e.g. wand, Cleaner head, Crevice tool etc.

Pull and hold the trigger for 10 seconds.

Check the status lights

Check the light at the base of the handle (not the MAX Power indicator).

Please only use this route if it is related to battery degradation.

Machine run time

All machine variants will have a MAX mode run time of 6 minutes.

Using no motorised heads, the machine will have a run time of 20 minutes

Using the motorised heads the machine will run between 14 - 17 minutes subject to machine variant

How to select MAX mode

To select MAX mode, first hold down the red ON/OFF trigger so the machine is running, then press and release the MAX button on the rear of the machine.

When MAX mode is selected, the MAX button will light up. You’ll also hear the motor change pitch as the speed of the impeller increases.

To change back to regular high power suction, just press and release the MAX button again.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

Battery

Battery

Part no. 967810-23

Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.

$95.99

$95.99

$95.99

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Remove the bin

Press the bin base release button to empty bin and leave the bin base open.

Press the release button again to remove the bin from the cyclone.

Clear the cyclone

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Is the noise still present with the bin removed?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Clear the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Soft roller cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Soft roller cleaner head

Part no. 966489-01

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$149.99

Soft roller cleaner head

Soft roller cleaner head

Part no. 966489-01

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$149.99

$149.99

$149.99

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Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Refit and test

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.

Place the Cleaner head onto the Wand and test the machine.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.

Mini Motorized tool

Part no. 966086-01

Replacement Mini motorhead for your Dyson vacuum cleaner.

$29.99

Mini Motorized tool

Part no. 966086-01

Replacement Mini motorhead for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

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Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

How to clean the bin and cyclone

Push the red button by the clear bin to open the bin base.

Press a second time to release the clear bin from the Main body of the machine.

Remove the bin carefully.

Clean the bin

Clean the clear bin with a damp cloth only. Avoid contact with the electrical contacts located in the nozzle of the bin along with the back of the bin.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the clear bin is completely dry before replacing.

To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.

Close the bin base so it clicks into place and is secure.

Washing the filter can also help to remove the smell.

Please select the appropriate option

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

Washing the filter

Remove the filter from the machine.

Prior to washing the filter, tap it on a hard surface to remove any debris inside.

Soak and massage the filter in cold water, repeating this process until the water is clear.

Squeeze and twist with both hands to make sure the excess water is removed.

Lay the filter on its side to dry for at least 24 hours.

Note: The filter may require more frequent washing if vacuuming fine dust or if used mainly in ‘Powerful suction’ mode.

Post-filter

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has this resolved the problem?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Replacement part

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Please select the appropriate option

Which part is broken?

You might need a replacement part.

You can solve this by ordering a new Soft roller cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Soft roller cleaner head

Part no. 966489-01

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$149.99

Soft roller cleaner head

Soft roller cleaner head

Part no. 966489-01

Replacement soft roller cleaner head for your Dyson vacuum cleaner.

$149.99

$149.99

$149.99

How would you rate our online support?

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2/5 Average

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5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

Bin

Bin

Part no. 966709-01

Replacement bin for your Dyson vacuum cleaner.

$18.99

$18.99

$18.99

How to install this part

How would you rate our online support?

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You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent