Let's get your machine working
Dyson Small Ball Pro Exclusive vacuum
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Cleaning the bin and cyclone
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Issue resolved
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More help required
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Troubleshooting
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Pick up issue
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Check both base and hose
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Issue resolved
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Check changeover valve
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Check the cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Hose and Wand
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Check the hose
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Check the Wand
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Replacement part required
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Check the base
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Check inlet suction
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Check suction at head
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Check duct
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Replacement part required
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Suction weaker than usual
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Intermittent spinning
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Check Cleaner head
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Power or electrical issue
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Check for blockages
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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The ball clicks
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Refit the post-filter
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Replacement part required
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Grating or grinding noise
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Check Cleaner head
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Replacement part required
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High pitched whistle
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Remove the post-filter
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Refit the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Loud noise when machine is switched off
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Ball shell has come off
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Filter side
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Replacement part required
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Problem with the Brush bar
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Replacement part required
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The bin base won't open
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Manually release the base
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Replacement part required
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Machine is hard to push
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Check soleplate
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Move slider on Cleaner head
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Replacement part required
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Reset the Brush bar
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Replacement part required
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Check the Cleaner head
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Replacement part required
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Cleaner head lifts
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Check the duct and internal hose
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Check changeover valve
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Check the Cleaner head
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The hose has split
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Replacement part required
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Replacement part required
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Place an order
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Spitting out dust
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Reclining mechanism broken
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Machine won't recline
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Machine will not stand upright
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Quick start guide
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How to assemble your Dyson machine
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How to carry the machine
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How to start vacuuming
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How to use the Brush bar
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How to attach the Wand and hose
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Serial number location
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Important safety instructions
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Emptying the bin
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Washing the filters - video
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Washing the filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Post Filter below or you can contact our Customer Support Team at 1-866-314-8881.
Post Filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
Post Filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cyclone (Purple) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Purple)
Part no. 966442-10
<p>Replacement Cyclone (Purple) for your Dyson vacuum cleaner.</p>
$39.99
Cyclone (Purple)
Part no. 966442-10
<p>Replacement Cyclone (Purple) for your Dyson vacuum cleaner.</p>
$39.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$111.99
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$111.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$11.99
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$11.99
You might need a replacement part.
You can solve this by ordering a new Cyclone (Purple) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Purple)
Part no. 966442-10
<p>Replacement Cyclone (Purple) for your Dyson vacuum cleaner.</p>
$39.99
Cyclone (Purple)
Part no. 966442-10
<p>Replacement Cyclone (Purple) for your Dyson vacuum cleaner.</p>
$39.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Post Filter below or you can contact our Customer Support Team at 1-866-314-8881.
Post Filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
Post Filter
Part no. 967276-01
Replacement post filter for your Dyson vacuum cleaner.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Pre-filter below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter
Part no. 966444-02
Replacement pre-filter for your Dyson vacuum cleaner.
$11.99
Pre-filter
Part no. 966444-02
Replacement pre-filter for your Dyson vacuum cleaner.
$11.99
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
$8.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Soleplate
Part no. 967273-02
Replacement soleplate for your Dyson vacuum cleaner.
$22.99
Soleplate
Part no. 967273-02
Replacement soleplate for your Dyson vacuum cleaner.
$22.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$111.99
Cleaner head
Part no. 967343-01
Replacement cleaner head for your Dyson vacuum cleaner.
$111.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 967274-02
Replacement hose for your Dyson vacuum cleaner.
$29.99
How to install this part
Further help
Dyson Small Ball Pro Exclusive vacuum
