Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Clean the shroud

Wipe the shroud with a soft dusting brush or dry lint free cloth.

WARNING: Do not use any liquids on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Locate the red hose catch at the base of where the bin was fitted.

Press the catch in the direction of the hose and firmly pull the hose out of the back of the machine.

Reassemble and test the machine.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Remove the hose

Press the release catch and remove the hose from the appliance.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test the machine.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Reassemble and test the machine.

Washing the filters

Please follow the steps in the video.

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin

Remove the cyclone and clear bin from the machine.

Remove the pre-filter

Release the catch on the front of the cyclone handle.

Swing the handle back.

Lift out the filter.

Wash the pre-filter

Wash the filter with cold water only.

Hold under a tap and run water through the open end until the water runs clear.

Turn upside down and tap out.

Dry pre-filter

Stand the filter on its wide, open end to dry. Leave to dry completely for a minimum of 24 hours.

Reassemble the machine

Replace the filter into the cyclone.

Swing the handle back into place.

Ensure the latch clicks to engage and is secure.

Fit the cyclone and clear bin unit onto the machine.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Wash the post-filter

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry post-filter

Leave to dry completely for a minimum of 24 hours.

Reassemble the machine

Secure the filter by turning it clockwise so the white arrows align.

When refitting the outer cover of the ball, keep turning the central locking dial clockwise.

When it starts to click it is locked.

Test the machine

Reassemble and test the machine.

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Test the suction from the hose.

Check the hose

Remove the bin from the machine.

Press the release catch and remove the hose from the appliance.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Clear the Cleaner head

Please follow the steps in the video.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

First remove Phillips head screw (may not be present in all variants) and pull the internal hose collar down.

Unclip it and then check for blockages.

Reassemble and test the machine.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Check Cleaner head

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Test the machine.

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Check Cleaner head

Please follow the steps in the video.

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

Turn the machine on.

Turn the filter one-quarter anti-clockwise to release.

Test the machine.

Check for blockages

This would suggest there is a blockage somewhere in the machine.

Check the axle and wheel

Check the axle and wheels on the soleplate and the stabiliser wheels for any debris or damage.

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

With the bin base open, press the grey button on the side of the cyclone (near the red rod).

Pull the clear bin away from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Reassemble and test the machine.

How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Check the red rod

When pressing down the red button to open the bin base, the red upper release rod may get stuck on the cyclone, preventing the base from opening.

Slide the red upper release rod on the back of the cyclone up towards the top of the cyclone pack and try the release button again.

Manually opening of the bin base

By sliding down the lower section of the red release rod, try to manually open the bin base.

Check the Brush bar

Plug the machine in and recline into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Move slider on Cleaner head

Move the slider on the Cleaner head from MAX to min and retest the machine.

Resetting the Brush bar

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Reset the Brush bar

Please follow the steps in the video.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Remove the hose

Press the release catch and remove the hose from the appliance.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test the machine.

Clear the Cleaner head

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on the floor, bin side down and remove the Cleaner head by pressing the red release catch.

Slide the clip towards the ball and firmly pull the Cleaner head off.

Undo the soleplate by turning the fasteners as far as they will go.

Using scissors, carefully cut away any hairs and fibres from the Brush bar.

Locate the Brush bar end cap screw on the brush housing and undo using a Phillips screwdriver.

Check the Cleaner head inlet and the corresponding opening on the machine for blockages and remove as necessary.

Reassemble and test the machine.

Blockage

This is likely to be caused by a blockage.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Quick start guide

Please follow the steps in the video.

Assemble the machine

Attach the Cleaner head

• Lay the machine on its back and fit the Cleaner head onto the connections.
• Push firmly until the Cleaner head clicks into place and the red latch engages.

Attach the Wand to the machine

With the machine upright, slide the Wand in to the hose. (Please note there is not a catch for the Wand to click on to the hose, it just slides in to place).

Place the Wand and handle into the grooves on the top of the duct.

Press the red handle release button and push the Wand and handle down fully until it clicks.

Fit the tool holder

With the bin and cyclone removed, slide the tool holder onto the back of the machine, just above the ball.

Press the tool holder on with your thumbs, while holding the front of the machine with your fingers. The fitting is tight, so use a constant, firm pressure.

Refit the cyclone and clear bin unit and attach the tools.

NB: The tool holder is not designed to be removed once fitted.

Carry the machine

Wrap the cable around the cable hooks at the top and bottom of the machine's spine.

Carry the machine by the handle at the top of the cyclone - not the handle that contains the Wand.

How to start vacuuming

Pull the handle up until it clicks into place.

With the machine plugged in, press the On/Off switch at the front of the handle to start the motor.

• The stabilisers will move to the correct position automatically as the machine is reclined.

Press the red handle release button between the ON/OFF and Brush bar buttons to lower the handle.

Use the Brush bar

The Brush bar will begin to turn automatically when the machine is reclined.

Press the grey button beside the ON/OFF switch to turn the brushes off.

Keep the Brush bar on for cleaning carpets.

Turn the Brush bar off for use on tassled rugs or delicate surfaces.

How to attach the Wand and hose

To attach the Wand, pull the handle up until it clicks and press the red Wand release catch to remove from the main duct.

Pull the Wand out of the hose. The Wand and hose are not attached whilst stowed.

The Wand must be turned upside down to lock into the hose and Wand cap opened out. There will be an audible click once they are securely attached.

To stow the Wand, slide the Wand through the hose and push onto the top of the main duct.

The release catch will click once in place.

Serial number

The serial number is located on the duct, behind the clear bin.

Please open the PDF for the user guide.

Empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

To empty the clear bin press the catch on top of the carry handle again to release dust directly into a dustbin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close.

Washing the filters - video

Please follow the steps in the video.

Remove the bin

To wash the pre-filters:

Remove the cyclone top and bin from the machine.

Remove the pre-filter

Lift the pre-filter housing catch.

Remove filter from the cyclone top.

Wash the pre-filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry pre-filter

Allow 24 hours to dry (place filter on its side for quickest dry time).

Ensure filter is completely dry before refitting into machine.

Remove the post-filter

Lay the machine back and unscrew the blue ball shell assembly locking mechanism by turning anti-clockwise (Approximately 10 times) until it can be lifted off machine.

Twist post-filter anti-clockwise and lift out from the machine.

Press down on each of the three catches to separate the post-filter into two parts.

Wash the post-filter

Rinse the filter element under cold tap for approximately 10 seconds.

Tap the outer edge against hard surface 10 times.

Repeat until clean.

Dry post-filter

Allow 24 hours to dry.

Ensure filter is completely dry before refitting onto machine.

Reassemble the post-filter

To reassemble the post-filter, align the arrow on the tab on each part and firmly press both parts together until the catches click closed.

Place post filter assembly back onto machine and twist clockwise until it locks in place.

Replace ball shell assembly and turn the blue locking mechanism clockwise (approximately 10 times) until a ratchet noise is heard.