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Dyson V7 Trigger vacuum

Let's get your machine working.

See all steps

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Drying the filter

Image showing guidelines on how to dry the pre-filter.

Replacing the filter

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Please select the appropriate option

Solid blue light

Plug the machine in and leave it to charge for 3.5 hours.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

Place the machine on charge.

What light is showing on the machine?

Charge the machine

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting customer services.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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Test the machine

Pull the trigger and count the number of red flashes.

How many times did the light flash?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Has this resolved the problem?

Please select the appropriate option

Check the floor tool

If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.

Check the Wand for blockages and remove as necessary.

Remove the tools

Remove all tools and accessories from the machine.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the machine

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Image showing how to remove the cleaner head from your machine.

Press and hold the trigger for 10 seconds.

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Reassemble and test the machine.

Has this resolved the problem?

Remove the filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Filter

This indicates the filter needs washing. Please follow the steps in the video.

Washing the filter

To remove the filter, lift it out of the top of the machine.

Image showing how to remove the pre-filter from your machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the filter against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch underneath the bin once the bin base is open to release it from the machine.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Has this resolved the problem?

Please select the appropriate option

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Washing the filters

To remove the filter, lift it out of the top of the machine.

Image showing how to remove the pre-filter from your machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Has this resolved the problem?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

$22.99

$22.99

How to install this part

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the machine

To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Please ensure the bin is empty before continuing with any checks.

Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Image showing how to remove the cleaner head from your machine.

Check both ends of the Wand for blockages and remove as necessary.

Press and hold the trigger for 10 seconds.

Does the issue occur without the tools?

Open the bin

Pull the cyclone release catch upwards until the bin base opens.

Remove the bin

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the filter

Pull the filter out of the top of the cyclone.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Filter

This indicates the filter needs washing. Please follow the steps in the video.

Washing the filter

To remove the filter, lift it out of the top of the machine.

Image showing how to remove the pre-filter from your machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Has this resolved the problem?

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

In most cases this would suggest that the filter is blocked

Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.

Thoroughly wash the filter

Tap the filter against a hard surface.

See if there is any debris in the top of the filter.

Soak and massage the filter to dislodge any debris.

Run the filter under cold water.

Soak the filter again and confirm the water is clear.

Leave to dry for at least 24 hours.

Only place the filter in the machine when it’s completely dry.

Some variants may have a washable post-filter.

If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.

Repeat the process until the water runs clear.

Has this resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the floor tool

On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Check the bin inlet

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.

Using the Combination tool, brush away any dust around the shroud of the cyclone.

Once cleared of any dust, press and hold the trigger for 10 seconds.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Washing the filters

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Image showing guidelines on how to dry the pre-filter.

Has this resolved the problem?

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Check the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Clean the bin

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Refit the bin

Reassemble and test the machine.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

We need a little more information to help us solve your issue.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Pick up issues

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Please select the appropriate option

Clear the floor tool

On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Has this resolved the problem?

Has this resolved the problem?

Wash the filter

This indicates the filter needs washing. Please follow the steps in the video.

Washing the filters

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Image showing guidelines on how to dry the pre-filter.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Clear any debris from behind the bin inlet flap.

Reassemble and test the machine.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

$22.99

$22.99

How to install this part

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5/5 Excellent

Please select the appropriate option

Battery

Place the Main body on its side on a flat surface, and locate the two screws near the battery.

Unscrew the screws and gently pull the battery away from the Main body.

Has this resolved the problem?

Remove the bin

Pull the cyclone release catch upwards until the bin base opens.

Press the red catch once the bin base is open to release the bin.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$22.99

$22.99

$22.99

How to install this part

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

Charger

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.

The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.

MAX mode - 6 minutes with all tools.

Is there anything else we can help with?

Installing the wall dock

Please note that wall fixings are not included with the dock.

Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.

Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.

When securing the dock to the wall, ensure there is a distance of 1.2m/47¼” from the floor. This is to allow the machine to sit in the dock without touching the floor.

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Finding the serial number

The serial number can be found underneath the machine on the battery.

Image showing how to find the serial number of your machine.

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Getting started

Please follow the steps in the video.

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Please open the PDF for the user guide.

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How to charge the battery

The machine can be charged on the dock or by plugging the charger directly to the machine.

The light on the charger will show when the machine is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

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Empty the bin

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Image showing how to remove the charger from your machine.

To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.

Continue until the bin base automatically opens and releases the dirt.

Once the dirt is released, push the cyclone back down until it clicks.

Close the bin base of the machine ensuring it clicks in to place.

To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.

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How to clean the bin and cyclone

Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.

Press the red Bin release catch located to the rear of the clear Bin.

Remove the clear Bin fully.

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.

Do not immerse the whole cyclone unit in water or pour water into the cyclones.

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Close the bin base so it clicks into place and is secure.

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