Dyson V7 Motorhead
Let's get your machine working.
Popular queries
Please select the appropriate option
Please select the appropriate option
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
What light is showing on the machine?
This indicates the machine needs charging. Place the machine on charge for 3.5 hours.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Plug the machine in and leave it to charge for 3.5 hours.
This indicates that the machine is outside of its normal operating temperature (5oc - 35oc).
Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Place the machine on charge.
What light is showing on the machine?
A solid blue light will show when the machine is being charged and will go out when charging is complete.
Please charge the battery for 3.5 hours before contacting customer services.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$29.99
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$29.99
$29.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
An amber light will show or flash if the machine is operating outside of its normal working temperature and the machine may stop working.
An amber light may also show when charging, this light will go out once the machine is fully charged.
Before using the machine, ensure it is back to its operating temperature 3°C/37°F and 40°C/104°F.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Pull the trigger and count the number of red flashes.
How many times did the light flash?
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.
Battery
Part no. 968670-03
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
$111.99
Battery
Part no. 968670-03
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
$111.99
$111.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Battery below or you can contact our Customer Support Team at 1-866-314-8881.
Battery
Part no. 968670-03
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
$111.99
Battery
Part no. 968670-03
Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required. Click on Troubleshoot at the top of the page.
$111.99
$111.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Check the Wand for blockages and remove as necessary.
Which floor tool are you using?
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch once the bin base is open to release the bin.
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Reassemble and test the machine.
Has this resolved the problem?
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.
The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.
MAX mode - 6 minutes with all tools.
Please select the appropriate option
Remove all tools and accessories from the machine.
Press and hold the trigger for 10 seconds.
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Press and hold the trigger for 10 seconds.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Which floor tool are you using?
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
A high pitch whistle could indicate a seal is damaged or the machine is blocked.
If the noise occurs without the Wand and Cleaner head, it is likely to be caused by either the bin or cyclone.
Which tool are you using?
Please follow the steps in the video.
Please follow the steps in the video.
Has this resolved the problem?
This indicates the filter needs washing. Please follow the steps in the video.
Has this resolved the problem?
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Check both ends of the Wand for blockages and remove as necessary.
Press and hold the trigger for 10 seconds.
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Pull the filter out of the top of the cyclone.
Press and hold the trigger for 10 seconds.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
This indicates the filter needs washing. Please follow the steps in the video.
Has this resolved the problem?
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Tap the filter against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Which floor tool are you using?
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Reassemble and test the machine.
This indicates the filter needs washing. Please follow the steps in the video.
Has this resolved the problem?
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch once the bin base is open to release the bin.
Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.
Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Using the Combination tool, brush away any dust around the shroud of the cyclone.
Once cleared of any dust, press and hold the trigger for 10 seconds.
Pull the filter out of the top of the cyclone.
Press and hold the trigger for 10 seconds.
This indicates the filter needs washing. Please follow the steps in the video.
Has this resolved the problem?
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Please confirm the following steps to wash the filter below have been carried out and the machine has been retested.
Tap the filter against a hard surface.
See if there is any debris in the top of the filter.
Soak and massage the filter to dislodge any debris.
Run the filter under cold water.
Soak the filter again and confirm the water is clear.
Leave to dry for at least 24 hours.
Only place the filter in the machine when it’s completely dry.
Some variants may have a washable post-filter.
If it does, run the water into the open side of the post-filter, then tap and shake the filter to expel all debris.
Repeat the process until the water runs clear.
Please select the appropriate option
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Which floor tool are you using?
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$29.99
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$29.99
$29.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
This indicates the filter needs washing. Please follow the steps in the video.
Has this resolved the problem?
To remove the filter, lift it out of the top of the machine.
With cold water only, run water over the outside of the filter until the water runs clear.
Turn the filter upside down and shake to remove any excess debris.
Squeeze and twist the filter with both hands to make sure the excess water is removed.
Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.
Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.
To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating.
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Check both ends of the Wand for blockages and remove as necessary.
Press and hold the trigger for 10 seconds.
Which floor tool are you using?
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch once the bin base is open to release the bin.
Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.
Reassemble and test the machine.
Please select the appropriate option
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.
Which floor tool are you using?
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Clear any debris from behind the bin inlet flap.
Reassemble and test the machine.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
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2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please select the appropriate option
Place the Main body on its side on a flat surface, and locate the two screws near the battery.
Unscrew the screws and gently pull the battery away from the Main body.
Pull the cyclone release catch upwards until the bin base opens.
Press the red catch underneath the bin once the bin base is open to release it from the machine.
Check the catch on the bin inlet for blockages or damage.
Make sure that it moves freely and springs back into position when pressed.
Check the end of the Wand for signs of damage.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 967699-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$29.99
Charger
Part no. 967813-02
Replacement charger for your Dyson vacuum cleaner.
$29.99
$29.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 967698-20
Replacement cyclone for your Dyson vacuum cleaner.
$39.99
Cyclone
Part no. 967698-20
Replacement cyclone for your Dyson vacuum cleaner.
$39.99
$39.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 967741-02
Replacement dock for your Dyson vacuum cleaner.
$18.99
Docking station
Part no. 967741-02
Replacement dock for your Dyson vacuum cleaner.
$18.99
$18.99
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.
These can be removed by wiping with a damp cloth.
Has this resolved the problem?
Please select the appropriate option
Attach the Wand to the machine via the bin inlet.
Attach the floor tool to the end of the Wand until it clicks.
The run time on Powerful suction mode is 20 minutes with the Motorised head and the Mini motorised head.
The run time on Powerful suction mode is 30 minutes with the combination tool and crevice tool.
MAX mode - 6 minutes with all tools.
Please note that wall fixings are not included with the dock.
Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.
Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.
When securing the dock to the wall, ensure there is a distance of 1.2m/47¼” from the floor. This is to allow the machine to sit in the dock without touching the floor.
The serial number can be found underneath the machine on the battery.
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand, ensuring the connections line up.
Please follow the steps in the video.
The machine can be charged on the dock or by plugging the charger directly to the machine.
The light on the charger will show when the machine is being charged and will go out when charging is complete.
The battery should be fully charged after 3.5 hours.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.
To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.
Continue until the bin base automatically opens and releases the dirt.
Once the dirt is released, push the cyclone back down until it clicks.
Close the bin base of the machine ensuring it clicks in to place.
To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.
Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.
Press the red Bin release catch located to the rear of the clear Bin.
Remove the clear Bin fully.
Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.
Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.
Do not immerse the whole cyclone unit in water or pour water into the cyclones.
Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.
Close the bin base so it clicks into place and is secure.
Which floor tool are you using?
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
Undo one fastener to remove the Brush bar.
Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.
With the floor tool removed from the machine, turn over and undo the fastener.
Pull end cap away from the Brush bar.
WARNING: Do not wash the end cap.
Rotate the end cap to unlock and remove.
Wash the Soft roller cleaner head.
Allow the Brush bar to dry for 24hrs.
Reattach the end cap to the large Brush bar.
Refit the Soft roller cleaner head.
Use a coin to lock the fastener.
Dyson V7 Motorhead