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Dyson Cyclone V10 Animal (Purple)
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Cleaning the floor tool
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Direct drive cleaner head
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Issue resolved
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More help required
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Troubleshooting
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Unusual noise
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Machine is pulsating
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Blockage light
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No light visible
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Direct drive cleaner head
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Issue resolved
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Machine is pulsating
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Clear the bin
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Filter needs washing
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Replacement part required
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Washing the filter - step by step
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Mini motorised head
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Soft roller cleaner head
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Light still appears
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Filter light
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No light
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No light visible
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Accessory blocked
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Machine still pulsates
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Grating or rattle
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Grating or rattle
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Direct drive cleaner head
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Replacement part required
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Issue resolved
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Test the machine
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Issue not resolved, please speak to our Customer Support Team
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Check the bin inlet
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Replacement part required
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High pitched whistle
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Select floor tool
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Accessory blocked
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Check the bin inlet
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Remove the bin
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Wash the filter
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Direct drive cleaner head
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Mini motorised head
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Soft roller cleaner head
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Power or electrical issue
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Cutting out
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Intermittent power
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Flashing filter light
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Replacement part required
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No light
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One blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Blue lights
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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One blue flashing light
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Replacement part required
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Replacement part required
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Replacement part required
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Machine will not turn on
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Replacement part required
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Replacement part required
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Replacement part required
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Three flashing blue lights
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Replacement part required
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Replacement part required
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Machine is hot to touch
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Washing the filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filter - step by step
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Machine run time
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Damp or musty smell still present
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Pick up issues
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Clean the bin
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Wash the filter
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Damp or musty smell
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Washing the filter - step by step
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Visible issue
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Fine dust from new
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Issue not resolved, please speak to our Customer Support Team
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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Direct drive cleaner head
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Mini motorised head
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Soft roller cleaner head
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Filter light keeps flashing
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Scratches or marks on the Wand
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Replacement part required
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User guide
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How to install the dock
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How to locate the serial number
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Getting started
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Getting started - step by step
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How to attach the accessories
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Mini motorised head
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Soft roller cleaner head
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Washing the Brush bars
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Charging the battery
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Emptying the bin
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Emptying the bin - step by step
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Popular queries
Please select the appropriate option
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Lights
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating. We can check this by seeing what light shows on the machine.
Press and hold the trigger for 10 seconds.
Filter light

Blockage light

Does a light appear?
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.
When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.
Remove the tools
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Refit the bin back on to the machine and test the machine.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.
When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.
When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.
Remove the tools
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.

Please select the appropriate option
Check for blockages
With the accessory removed from the machine, check both ends for blockages and remove as necessary.
Refit the accessory back onto the machine.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Test the machine
Remove all tools and accessories from the machine.

Put the machine in MAX power mode.
Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Test the machine
Press and hold the trigger for 10 seconds.
If the noise is still present, select the floor tool you have been using.
Which floor tool are you using?
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Clear the floor tool
On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99

Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
$49.99
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Press and hold the trigger for 10 seconds.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Attach the bin to the machine by sliding it back on.
Once attached, push the bin fully on to the machine and close the bin base.
Press and hold the trigger for 10 seconds.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the machine
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Check both ends of the Wand for blockages and remove as necessary.

Press and hold the trigger for 10 seconds.
Which floor tool are you using?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Pick up issues
The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Please select the appropriate option
Remove the floor tool
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Please remove the floor tool from the machine and check the Wand for blockages.

Which floor tool are you using?
Check for blockages
With the accessory removed from the machine, check both ends for blockages and remove as necessary.
Refit the accessory back onto the machine.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.
Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.
Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit, return the filter to the open position and twist clockwise until it clicks into place.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Please select the appropriate option
Check the machine
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
Unplug the machine
Make sure the machine is unplugged from the charger and check the status light.

What do the lights show when the trigger is pulled?
Refit the filter correctly
The filter indicator will flash intermittently when the filter unit is not fitted correctly.
To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Charge the machine
Place the machine on charge.
Which light appears on the machine?
Blue lights on charge
If one, two or three blue lights appear whilst the machine is plugged in, this suggests it is on charge.

You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the docking station.</p>
$29.99

Charger
Part no. 969350-02
<p>Charges your vacuum with or without the docking station.</p>
$29.99
$29.99
Charge the machine
This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

If the lights now flash red and blue, please follow the appropriate step.

Has this resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99

Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99
Unplug the machine
Make sure the machine is unplugged from the charger and check the status light.

What do the lights show when the trigger is pulled?
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99

Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99

Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99
Charge the machine
This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

If the lights now flash red and blue, please follow the appropriate step.

If using the docking station, remove the charger from the docking station and connect it directly to the machine. (When the machine is charging correctly, you will see one, two or three blue LED lights - these will flash depending on the level of charge required and turn solid when partly completed. When the battery is fully charged the 3 blue LED lights will go off.)
Has this resolved the problem?
Please select the appropriate option
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Ensure the filter is completely dry before refitting.
Has this resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

The run time on High power is 7 minutes with the Motorised head, and 5 minutes without the Motorised head.

The run time on Medium power is 20 minutes with the Motorised head and 30 minutes without the Motorised head.

The run time on Low power is 35 minutes with the Motorised head and 60 minutes without the Motorised head.

We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select the appropriate option
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Damp or musty smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Replacement part required
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Pick up issues
The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Please select the appropriate option
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Clean the bin
Clean the clear bin with a damp cloth only.
WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.
Refit the bin
Ensure the clear bin is completely dry before replacing.
To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.
Close the bin base so it clicks into place and is secure.
Washing the filter can also help to remove the smell.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Replacement part required
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Which part is broken?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 969509-01
Replacement bin for your Dyson vacuum cleaner.
$29.99

Bin
Part no. 969509-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
$29.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the docking station.</p>
$29.99

Charger
Part no. 969350-02
<p>Charges your vacuum with or without the docking station.</p>
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 967482-01
<p>Two tools in one – wide nozzle and brush, for quick switching between tasks.</p>
$8.99

Combination tool
Part no. 967482-01
<p>Two tools in one – wide nozzle and brush, for quick switching between tasks.</p>
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Crevice tool
Part no. 967612-01
<p>Designed for precise cleaning around edges and narrow gaps.</p>
$19.99

Crevice tool
Part no. 967612-01
<p>Designed for precise cleaning around edges and narrow gaps.</p>
$19.99
$19.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Docking station below or you can contact our Customer Support Team at 1-866-314-8881.
Docking station
Part no. 969042-01
Replacement dock for your Dyson vacuum cleaner.
$18.99

Docking station
Part no. 969042-01
Replacement dock for your Dyson vacuum cleaner.
$18.99
$18.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body and cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99

Main body and cyclone
Part no. 969596-06
<p>Replacement main body and cyclone for your Dyson cordless vacuum.</p>
$63.99
You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99

Mini Motorized tool
Part no. 967479-05
Motorized brush bar tackles hair and ground-in dirt, in tight spaces.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand (Copper) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Copper)
Part no. 969109-09
<p>Replacement Wand (Copper) for your Dyson vacuum cleaner.</p>
$29.99

Wand (Copper)
Part no. 969109-09
<p>Replacement Wand (Copper) for your Dyson vacuum cleaner.</p>
$29.99
$29.99
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.
Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.

Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Replacement part required

Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please check all floor tools
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.

Which floor tool are you using?
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Clear the floor tool
On the side of the Direct drive cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Clear the floor tool
On the side of the Mini motorised head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

You might need a replacement part.
You can solve this by ordering a new Wand (Copper) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Copper)
Part no. 969109-09
<p>Replacement Wand (Copper) for your Dyson vacuum cleaner.</p>
$29.99

Wand (Copper)
Part no. 969109-09
<p>Replacement Wand (Copper) for your Dyson vacuum cleaner.</p>
$29.99
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Refit the filter correctly
The filter indicator will flash intermittently when the filter unit is not fitted correctly.
To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

Scratches or marks on the Wand
Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.
These can be removed by wiping with a damp cloth.
You might need a replacement part.
You can solve this by ordering a new Wand (Copper) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Copper)
Part no. 969109-09
<p>Replacement Wand (Copper) for your Dyson vacuum cleaner.</p>
$29.99

Wand (Copper)
Part no. 969109-09
<p>Replacement Wand (Copper) for your Dyson vacuum cleaner.</p>
$29.99
$29.99
Installing the wall dock
Please note that wall fixings are not included with the Dock.
Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip.
When securing the Dock to the wall, ensure there is a distance of 120cm from the floor. This is to allow the machine to sit in the dock without touching the floor.
Finding the serial number
The serial number can be found underneath the machine on the battery.

Getting started
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Your box contents will include the machine, the wand, the Crevice tool, the Combination tool and the Motorhead.
Depending on your model the following tools may also be included:
- Soft roller cleaner head
- Wide nozzle tool
- Up-top adaptor
- Soft dusting brush
- Mini motorhead
Note your serial number on the manual or on the machine. Activate your guarantee.
Attach the wand to the Bin assembly and attach the Cleaner head.
Your machine will also be supplied with a Charger and Docking station. Fully charge the machine prior to first use plugging directly into the Main body or by using the Docking station.
Install the Docking station using appropriate fixings.
Firmly push the Jack cover down to secure the Jack plug.
Locate the Front casing into the Backplate and push firmly to secure.
A full charge from completely flat will take 3.5 hours. Three solid lights represent a high level of charge and will turn off once fully charged.
Out of the box your machine will be set to 'Maximum suction' mode.
In 'Suction mode 2' runtime will be up to 20 minutes when used with a large Cleaner head.
Use 'Suction mode 1' when vacuuming any flooring on which you may experience greater resistance. In 'Suction mode 1' runtime will be up to 30 minutes when used with a large Cleaner head.
When tackling stubborn or excessive dirt, 'Maximum suction' can be used. In 'Maximum suction' mode runtime will be up to 6 minutes when used with a large Cleaner head.
Any tools supplied with the machine can be fitted into the end of the wand.
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill.
Remove the wand from the Bin assembly.
Hold the machine with the bin in a downwards position, and firmly push the bin release lever.
IMPORTANT: do not pull the power trigger when emptying the bin.
Close the clear bin by pushi