Let's get your machine working
Dyson DC33 Multi Floor Exclusive vacuumLet's get your machine working
Dyson DC33 Multi Floor Exclusive vacuum
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Maintaining your Dyson machine
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Washing the filters
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More help required
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Maintaining your Dyson machine
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Cleaning the bin and cyclone
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Issue resolved
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Emptying the bin
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Troubleshooting
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Unusual noise
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Check the Cleaner head
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone
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Test the suction
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Strong suction
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Check the Brush bar
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Check valve pipe
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Check the Cleaner head
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Check the duct, bin and cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Check the duct, bin and cyclone
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Check the Cleaner head
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Wash the filters
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Check the Cleaner head
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Check the upright lock
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Check the Brush bar
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Check valve pipe
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Check the hose
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Check the Wand
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Replacement part required
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Check the U-bend and hose
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Test the suction
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Pick up issues
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Power or electrical issue
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Check the Brush bar
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Check the Mini turbine head
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Performance checks
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Checking for blockages
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Washing the filters
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No power
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Thermal cut out
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Check electrical supply
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Clean the bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Check the Brush bar
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Check soleplate
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Check the upright lock
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Wand jammed
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Release the hose
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Remove the Wand
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Serial number location
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More help required
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How to operate the brush control
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How to attach the Wand, hose and accessories
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Important safety instructions
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How to carry your Dyson machine
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How to vacuum the stairs
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Cleaning the bin and cyclone
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Emptying the bin
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand handle below or you can contact our Customer Support Team at 1-866-314-8881.
Wand handle
Part no. 920231-02
Replacement wand handle for your Dyson vacuum cleaner.
$39.99
Wand handle
Part no. 920231-02
Replacement wand handle for your Dyson vacuum cleaner.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Soleplate
Part no. 908655-08
Replacement soleplate for your Dyson vacuum cleaner.
$18.99
Soleplate
Part no. 908655-08
Replacement soleplate for your Dyson vacuum cleaner.
$18.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 916559-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 916559-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$8.99
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$8.99
$8.99
You might need to arrange a visit from a Dyson expert.
It looks like the Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Cyclone
Part no. 920192-07
Replacement cyclone for your Dyson vacuum cleaner.
$29.99
Cyclone
Part no. 920192-07
Replacement cyclone for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920232-01
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920232-01
Replacement hose for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
You might need a replacement part.
You can solve this by ordering a new Wand handle below or you can contact our Customer Support Team at 1-866-314-8881.
Wand handle
Part no. 920231-02
Replacement wand handle for your Dyson vacuum cleaner.
$39.99
Wand handle
Part no. 920231-02
Replacement wand handle for your Dyson vacuum cleaner.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.