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Dyson Slim Ball Animal vacuum
See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Is there anything else we can help you with?

Please select the appropriate option

Where have you noticed the drop in performance?

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Check the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble the machine

Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Turn on and test the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Remove the hose

Remove the hose by pressing the release catch.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Reassemble and test the machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Pull the filter out from the cyclone.

Wash with cold water only.

WARNING: Do not use detergents.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry filters

Leave to dry completely for a minimum of 24 hours.

Test the machine

Reassemble and test the machine.

Has washing the filters resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Currently out of stock.

$129.99

Notify me

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Reassemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Has checking the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Has this resolved the performance issue?

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Reset the Brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Clear the Cleaner head

Please follow the steps in the video.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?

Check the hose

Please follow the steps in the video.

Has checking the hose resolved the problem?

Check the hose

Press the button at the top of the cyclone handle and remove the bin.

To remove the hose press the release catch and firmly pull on the hose.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Has this resolved the problem?

Which part of the hose has split?

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

Check the Wand

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

$22.99

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has clearing the duct and internal hose resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Where have you noticed the drop in performance?

Washing the filters

Please follow the steps in the video.

Is there anything else we can help you with?

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Pull the filter out from the cyclone.

Wash with cold water only. Do not use detergents.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Turn the filter one-quarter anti-clockwise to release.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Dry filters

Leave to dry completely for a minimum of 24 hours.

Test the machine

Reassemble and test the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Reset the Brush bar

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Please select the appropriate option

Washing the filters

Please follow the steps in the video.

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibres from the cyclone shroud

Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Has this resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Clear the Brush bar

Please follow the steps in the video.

Reattach the Cleaner head

Remove the C-clip from the Cleaner head, and align the Cleaner head on the machine.

Slide the C-clip onto the machine, ensuring it clips into place on both sides.

The C-clip may initially only clip on one side. Some force may be needed to clip it in on both sides.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new C-clip connector below or you can contact our Customer Support Team at 1-866-314-8881.

C-clip connector

Part no. 966379-01

Replacement C-clip connector for your Dyson vacuum cleaner.

$1.99

C-clip connector

C-clip connector

Part no. 966379-01

Replacement C-clip connector for your Dyson vacuum cleaner.

$1.99

$1.99

Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the rod on the side of the bin slide up and down freely?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

$39.99

Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the centre of the ball shell?

How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Ball shell filter side below or you can contact our Customer Support Team at 1-866-314-8881.

Ball shell filter side

Part no. 924957-01

Replacement ball shell filterside for your Dyson vacuum cleaner.

$29.99

Ball shell filter side

Part no. 924957-01

Replacement ball shell filterside for your Dyson vacuum cleaner.

$29.99

Currently out of stock.

$29.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin when the machine is reclined?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Image shows how to turn the brush bar on/off.

Has resetting the Brush bar resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

Which part is broken?

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

$39.99

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Currently out of stock.

$129.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.

Combination tool

Part no. 920753-01

Two tools in one - brush and wide nozzel for switching between tasks

$18.99

Combination tool

Combination tool

Part no. 920753-01

Two tools in one - brush and wide nozzel for switching between tasks

$18.99

$18.99

You might need a replacement part.

You can solve this by ordering a new Cyclone (Dark purple) below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone (Dark purple)

Part no. 966460-02

<p>Replacement Cyclone (Dark purple) for your Dyson vacuum cleaner.</p>

$51.99

Cyclone (Dark purple)

Cyclone (Dark purple)

Part no. 966460-02

<p>Replacement Cyclone (Dark purple) for your Dyson vacuum cleaner.</p>

$51.99

Currently out of stock.

$51.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Post filter below or you can contact our Customer Support Team at 1-866-314-8881.

Post filter

Part no. 922676-02

Replacement post filter for your Dyson vacuum cleaner.

$29.99

Post filter

Post filter

Part no. 922676-02

Replacement post filter for your Dyson vacuum cleaner.

$29.99

Currently out of stock.

$29.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.

Stair tool

Part no. 920756-01

Lifts carpet pile without sticking and captures hairs with velour strips.

$8.99

Stair tool

Stair tool

Part no. 920756-01

Lifts carpet pile without sticking and captures hairs with velour strips.

$8.99

$8.99

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

$22.99

Where were the sparks or smoke seen?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Blockage

This is likely to be caused by a blockage.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Remove the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Has this resolved the problem?

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the internal hose collar down, unclip it and then check for blockages.

Please select the next step

Reassemble the machine

Locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Has clearing the Cleaner head resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Ensure that you return the machine to the upright position by pushing it firmly into place until it clicks. The stabiliser wheels will automatically lower.

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Recline the machine into the vacuuming position. Lay the machine on its front.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Has checking the duct and internal hose resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Please follow the next step.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Does the Brush bar spin?

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

Remove the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Twist the filter and remove from the ball.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Please follow the next step.

Refit the filter

Place the filter back in the ball.

Ensure that the filter and ball cover are fitted securely.

Test the machine.

Has refitting the post-filter resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Turn off the Brush bar

Plug the machine in and recline into the vacuuming position.

Turn the machine on.

Turn the Brush bar off using the switch next to the power button.

Has the noise stopped?

This suggests that there is a blockage in the machine.

Inspect the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Undo the soleplate by turning both fasteners anti-clockwise.

Open the soleplate and carefully cut away any hair or fibres using scissors.

Check the Brush bar for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble the machine

Locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Place the C-clip onto the Cleaner head.

Push the Cleaner head onto the machine until it clicks.

Has clearing the Cleaner head resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check for blockages

This would suggest there is a blockage somewhere in the machine.

Please follow the next step.

Where have you noticed the drop in performance?

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Is the whistle still present with the cyclone removed?

Test the machine without the post-filter

Recline the machine and lay it on its back or side.

Turn the centre circle and remove the ball cover.

Twist the filter and remove from the ball.

Turn the machine on.

Is the whistle still present with the post-filter removed?