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Dyson Big Ball Musclehead vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Image showing how to adjust the length of the extension tube.

Turn the machine on and place your hand ove the end of the extension tube.

Image showing to check the suction at the end of the extension tube.

Is the suction strong or weak?

How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' postion.

Image showing soleplate down for use on carpets, up on hardflooring.

For use on hard flooring, the purple seal should be in the 'down' postion.

Image showing how to adjust the brush on the bottom of the cleaner head.

Has checking the floor tool settings resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Check both inlets for blockages and remove as necessary.

Has checking the floor tool resolved the problem?

Remove the hose, wand handle and extension tube

Seperate the extension tube from the wand handle by pressing the release catch on the extension tube.

Image shows how to release the extension tube from the wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Image shows how to check the seals on the machine.

Reassemble and test machine.

Has checking the hose, wand handle and wand resolved the issue?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Cleaning the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

Image shows how to empty the bin.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

Check cyclone inlet and openings for any blockages and remove as neccessary.

Image shows to look down the extension tube for blockages.

To refit the clear bin:

Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has this resolved the issue?

The brushbar on the turbine head will start spinning as soon as the machine is turned on. You can toggle the brushbar spin speed by pulling the air release trigger on the wand handle. There is no need to turn the brushbar on and off for different floor types.

Checking the floor tool

Remove the turbine head from the extension wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the brushbar.

  • Clean any hair, thread and debris from the brushbar.
Image showing clearing debris from the brush bar.

Check the openings on the tool for blockages and remove if necessary.

Image showing how to adjust the length of the extension tube.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Image shows the brush bar being refit into the cleaner head.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$63.99

Turbine head

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$63.99

$63.99

$63.99

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The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Has checking the bleed valve resolved the issue?

You might need to arrange a visit from a Dyson expert.

It looks like the Musclehead floor tool isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Musclehead floor tool

Part no. 967420-01

Replacement Musclehead floor tool for your Dyson vacuum cleaner.

Musclehead floor tool

Musclehead floor tool

Part no. 967420-01

Replacement Musclehead floor tool for your Dyson vacuum cleaner.

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Checking the Musclehead floor tool for a blockage

Remove the Musclehead from the extension tube.

Check the underneath of the floor tool and remove any blockages as necessary.

Image shows checks underneath the floor tool for blockages.

Has checking the floor tool resolved the issue?

Remove the hose, wand handle and extension tube.

Seperate the extension tube from the wand handle by pressing the release catch on the extension tube.

Image shows how to release the extension tube from the wand handle.

Remove the wand handle from the hose by pressing the release catch on the wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Check the extension tube, wand handle and hose for blockages and remove as necessary

Image shows how to check the seals on the machine.

Reassemble and test machine

Has checking the hose, wand handle and wand resolved the problem?

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

Emptying the bin

Switch ‘OFF’ and unplug before emptying the clear bin.

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

To release the dirt, firmly push the red bin release button.

  • The bin will slide down, cleaning the shroud as it goes.
  • The red rod should stop level with the clear bin. If not sliding the bin back up will not be possible.
  • The bin base will then open.
  • The bin base will not open if the red button is not pushed down fully.

WARNING: You may find that the bin lid does not open completely by itself, if this happens, push gently on the edge of the lid to get it to open to release the dirt.

Image shows how to empty the bin.

WARNING: You may find that the first few attempts to open the bin when empty may be difficult, this is normal as the bin seal will be new. When the machine has been in use and the bin contains any amount of dust, the bin should open normally.

Please select the next step.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Image showing the bin being replaced onto the machine.

Push the bin base clip firmly until it clicks into position to ensure that the base is securely sealed.

Align the base of the clear bin with the air hose inlet and then click back into place.

Is there anything else we can help you with?

Please select the appropriate option

Check the hose and seals

Remove the hose, wand handle and extension tube.

Seperate the extension tube from the wand handle by pressing the release catch on the extension tube.

Check wand handle:

Check there are no cracks in the handle.

Check the seal on the wand handle is in place and is not damaged.

Image showing how to adjust the length of the extension tube.

Check the extension tube seal is in place and is not damaged.

Check the hose

Check there are no rips or tears.

Ensure the seal is in place and is not damaged.

Image shows check of the hose for damage.

Remove the bin fully from the machine

Image shows how to release the bin from the machine.

Check both seals on the main body are in place and not damaged.

Please select the next step

Checking the cyclone and bin

Remove the clear bin from the cyclone.

Firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Refit the clear bin

Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Check both seals on the bin assembly are in palce and are not damaged.

Image shows check of the bin seal and base for damage.

Check cyclone

Check the seal on the cyclone is in place and not damaged.

Image shows to check the seal on the cyclone for damage.

Push upwards until it clicks and then continue pushing until it slides home.

Remove the pre-filter from the cyclone.

Image showing the pre-filter being removed.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Attach the bin/cyclone to the machine, ensuring it clicks into place.

Image showing the bin being replaced onto the machine.

Check the seal on the filter is in place and is not damaged.

Image shows check of the pre-filter for damage.

Is there still a noise?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Has the issue been resolved?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

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Test the machine

Remove the turbine head and turn the machine on.

Does the noise occur without the turbine head attached?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Check the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

Image shows how to empty the bin.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Cleaning the bin and cyclone

WARNING: Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

Check cyclone inlet and openings for any blockages and remove as neccessary.

Refit the clear bin

To refit the clear bin Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has checking the bin and cyclone resolved the problem?

Although the suction seemed to be strong from the extension tube, there appears to be no fault with the floor tool. We therefore recommend that the rest of the machine should be checked. Beware of sharp objects when checking for blockages.

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages; remove as necessary.

The cyclone, bin, duct and hose inlet

Remove the bin and cyclone assembly.

Check the cyclone, bin, duct grille and hose inlet for blockages; remove as necessary.

The inspection hose

To check for blockages perform coin drop.

To access the flexible inspection hose beneath the clear bin, first remove the clear bin.

Unscrew the two Phillips screws on the clear bin locator bracket. (Do not remove any other screws.) Remove the bracket.

Firmly twist the flexible inspection hose away from the inlet next.

Inspect for blockages and remove as necessary.

Refit the flexible inspection hose and clear bin locator bracket.

Rebuild and test the machine

Has checking for blockages resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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4/5 Very Good

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Checking the floor tool

Remove the turbine head from the extension wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the brushbar.

  • Clean any hair, thread and debris from the brushbar.
Image showing clearing debris from the brush bar.

Check the openings on the tool for blockages and remove if necessary.

Image showing how to adjust the length of the extension tube.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Image shows the brush bar being refit into the cleaner head.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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3/5 Good

4/5 Very Good

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Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Image showing how to adjust the length of the extension tube.

Turn the machine on and place your hand over the end of the extension tube.

Image showing to check the suction at the end of the extension tube.

Is the suction strong or weak?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Image showing how to adjust the length of the extension tube.

Turn the machine on and place your hand ove the end of the extension tube.

Image showing to check the suction at the end of the extension tube.

Is the suction strong or weak?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Test the machine

Press the rear of the switch to make sure it stays in the on position.

Please note: The switch does not light up.

Image showing you to make sure the red power button is down.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Do not wash the cyclone

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

Cleaning the cyclone

Open the bin lid by pressing the red button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Image shows how to empty the bin.

Push the button again to release the bin from the cyclone assembly.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Use a dry cloth to clean around the cyclone to remove any finer dust or debris.

Image showing you to clean the cyclone with a dry cloth.

Check underneath the cyclone for any blockages and remove as neccessary.

Image shows checks under the cyclone for blockages.

Reassemble and test machine.

Please select the appropriate option

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

Check cyclone inlet and openings for any blockages and remove as neccessary.

Image shows to look down the extension tube for blockages.

To refit the clear bin

Insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has checking the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Using the cable

Ensure the machine is switched off.

Unplug the machine before rewinding the cable

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

For use on hard flooring, the purple seal should be in the 'down' postion.

Image showing soleplate down for use on carpets, up on hardflooring.

For use on hard flooring, the purple seal should be in the 'down' postion.

Image showing how to adjust the brush on the bottom of the cleaner head.

Has checking the floor tool settings resolved the problem?

Adjust slider

Adjust the slider on the cleanerhead from max to min and retest the machine.

Has checking the slider resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Checking the floor tool

Remove the turbine head from the extension wand by pressing the release catch.

Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Clean any hair, thread and debris from the brushbar.

Image showing clearing debris from the brush bar.

Check the openings on the tool for blockages and remove if necessary.

Image showing how to adjust the length of the extension tube.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Image shows the brush bar being refit into the cleaner head.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Has checking the bleed valve resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the machine for blockages

Remove any tool from the extension tube.

Fully extend the extension tube by pressing the red button.

Image showing how to adjust the length of the extension tube.

Turn the machine on and place your hand ove the end of the extension tube.

Is the suction strong or weak?

The brushbar on the turbine head will start spinning as soon as the machine is turned on. You can toggle the brushbar spin speed by pulling the air release trigger on the wand handle. There is no need to turn the brushbar on and off for different floor types.

Checking the floor tool

Remove the turbine head from the extension wand by pressing the release catch. Use a coin to turn the fastener anti-clockwise and remove the brushbar.

Clean any hair, thread and debris from the brushbar.

Image showing clearing debris from the brush bar.

Check the openings on the tool for blockages and remove if necessary.

Image showing how to adjust the length of the extension tube.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Image shows the brush bar being refit into the cleaner head.

Rebuild and test the machine.

Has checking the floor tool resolved the problem?

To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.

Cleaning the bin and cyclone

To remove the cyclone and clear bin unit, push the red button on the top of the carrying handle, as shown.

Image shows how to release the bin from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image showing to look inside the wand handle for blockages.

To release the dirt, firmly push the red bin release button.

The bin will slide down, cleaning the shroud as it goes.

The bin base will then open.

The bin base will not open if the red button is not pushed down fully.

Image shows how to empty the bin.

To remove the clear bin unit, pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

Cleaning the bin and cyclone

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

Check cyclone inlet and openings for any blockages and remove as neccessary.

Refit the clear bin:

To refit the clear bin insert the spine into the bin runner.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

Has checking the bin and cyclone resolved the problem?

Check the hose, wand handle and extension tube

Remove the hose, wand handle and extension tube.

Seperate the extension tube from the wand handle by pressing the release catch on the extension tube.

Remove the wand handle from the hose by pressing the release catch on the wand handle.

Remove the hose from the machine by pressing the release catches on the hose.

Image showing how to check for blockages in the cleaner head.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Image shows how to check the seals on the machine.

Reassemble and test machine

Has checking the hose, wand handle and wand resolved the issue?

Washing the filter

With the bin removed, open the filter housing catch.

Run cold water though the open of the fitler for approximately for 10 seconds. Turn the filter upside down and tap 10 times. Repeat until clean.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

WARNING: Leave filter to dry in a warm place until filter is completely dry. Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$63.99

Turbine head

Turbine head

Part no. 963544-05

Replacement turbine head for your Dyson vacuum cleaner.

$63.99

$63.99

$63.99

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Unable to slide bin up

This is usually due to the red rod not being pushed down fully so that it is flush with the clear bin.

Check the position of the RED bin release push rod.

Image shows the red bin release catch along the back of the clear plastic bin.

If the bottom of the push rod is not flush with the bottom of the bin, the rod needs to be pushed down again.

Image shows the red bin release catch along the back of the clear plastic bin.

Check the position again before attempting to slide up.

Image showing to check the red bin release catch is in the correct position before sliding the bin back up.

Slide the bin back up and close the bin base flap.

Has checking the red rod position resolved the issue?

Apologies. We can't help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766. For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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Correct wand position

When the wand is in a vertical position, the dual mode floor tool may not adjust between hard floor and carpet modes.

If the machine is powered on and the head is in ErP Max Mode, it will be difficult to change the floor mode of the cleaner head.

Ensure the power is turned off and the wand is in a normal vacuuming position as shown, and retry adjusting the dual mode between hard floor and carpet positions.

Image showing soleplate down for use on carpets, up on hardflooring.

Has retesting the dual mode floor tool resolved the problem?

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Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-693-9766.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Assembling your Dyson machine

  • Attach the hose to the hose inlet on the front of the machine.
  • Clip the hose to the rear of the wand handle.
  • Clip the wand handle to the extension tube.
  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
  • Attach the floor tool to the extension tube.
  • Insert the tools into the holster and attach to the extension tube.
Image showing how to assemble your Dyson machine.

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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Please select the appropriate floor tool.

How to use the dual mode floor tool

Connect the dual mode floor tool to the extension tube. You can adjust the extension tube as you wish using the red catch located on the extension tube.

Image showing how to attach the cleaner head to the extension tube and the extension tube to the wand handle.

Adjust the suction control to max as needed for tougher tasks.

Image showing how to adjust the suction on the cleaner head.

Soleplate down. For use on Carpets only.

Brushes down. For use on smooth/hard flooring.

Image showing how to adjust the brush on the bottom of the cleaner head.

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There is no need to turn the brushbar on and off for different floor types the floor tool has a row of anti-static carbon fiber filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the brush bar off when moving from one floor type to another.

Using the turbine head floor tool

Connect the turbine head to the extension tube and ensure the extension tube is fully extended.

To reduce the suction / slow brushbar rotation pull the release trigger.

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The Musclehead floor tool automatically adjusts from hard floors to carpets and vice versa. You don't need to adjust it manually.

Using the Musclehead floor tool

Connect the floor tool to the extension tube, ensuring it clicks into place.

  • You can adjust the extension tube as you wish by pressing the red catch on the extension tube.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Image shows the musclehead tool being attached to the extension tube.

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Using the extension tube

Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.

Image showing how to adjust the length of the extension tube.

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Attaching the accessories

The accessory tools can be attached to the extension tube, wand handle or hose.

Ensure the click securely into place before use.

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Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Image shows how to rewind the cable.

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Serial number location

Underneath the machine between the wheels.

Image showing the location of the serial number.

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Using the suction release trigger

To reduce the suction pull the release trigger.

Image showing to use the suction trigger for more delicate surfaces.

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Storing the accessories

Store the floor tool by inserting it in the clip at the back of the main body.

Image showing you how to store the machine safely.

Storing the accessory tools:

  • Attach the tools to the tool holster.
  • Clip the tool holster to the extension tube as shown below.
Image shows how to store the accessories onto the extension tube.

Is there anything else we can help you with?

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Cleaning the clear bin

In the event that it is necessary to clean the clear bin:

You will only be able to remove the bin when the red rod has been pushed down fully so that it is flush with the bin.

Pull the silver catch behind the red bin release button and slide the clear bin off the spine on the cyclone.

Image shows that you can wash the clear plastic bin with water, but do not wash the cyclone.

WARNING: Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to remove the clear plastic bin from the cyclone.

To refit the clear bin:

Insert the spine into the bin runner.

Push upwards until it clicks and then continue pushing until it slides home.

Image showing the bin being replaced onto the machine.

Close the clear bin by pushing the bin base upwards. Ensure that the bin base clicks and the clip is securely in place.

Image showing the bin being replaced onto the machine.

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