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Dyson DC35 Origin vacuum
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Please select the appropriate option

Empty the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

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Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

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Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help with?

Please select the appropriate option

Please open the PDF for the user guide.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Please select the appropriate option

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Open the bin base fully by pressing the bin release catch.

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Press the catch located behind the bin release catch to separate the bin from the cyclone.

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Remove the bin fully from the machine.

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Clean the shroud with a cloth or dry brush to remove the fluff and dust.

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With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

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Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

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Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

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Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

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Carefully cut away any hair or fibres from the Brush bar.

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Reassemble and test the machine.

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Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

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Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

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Dry the filter

Leave the filter in a warm place until completely dry.

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Ensure the filter is completely dry before refitting into machine.

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Make sure the filter sits correctly between the Main body and cyclone.

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Test the machine.

Has this resolved the problem?

Check the machine

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Press and hold the trigger for 10 seconds.

Has the noise stopped?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Clean the machine

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Carefully cut away any hair or fibres from the Brush bar.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

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Press the catch located behind the bin release catch to separate the bin from the cyclone.

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Remove the bin fully from the machine.

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Clean the shroud with a cloth or dry brush to remove the fluff and dust.

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With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

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Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

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Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

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Carefully cut away any hair or fibres from the Brush bar.

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Reassemble and test the machine.

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Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

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Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

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Dry the filter

Leave the filter in a warm place until completely dry.

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Ensure the filter is completely dry before refitting into machine.

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Make sure the filter sits correctly between the Main body and cyclone.

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Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

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Are you able to see the pieces of paper in the clear bin?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Removing blockages from the Mini motorised head

Remove the Motorised head from the machine using the release catch on the top of the inlet.

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Using a coin, undo the end cap as shown and remove the Brush bar.

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Carefully cut away any hair or fibres from the Brush bar.

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Reassemble and test the machine.

Has this resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

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Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Is the machine a Type A or Type B machine?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

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Press the catch located behind the bin release catch to separate the bin from the cyclone.

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Remove the bin fully from the machine.

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Clean the shroud with a cloth or dry brush to remove the fluff and dust.

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With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

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Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

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Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

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Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

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Carefully cut away any hair or fibres from the Brush bar.

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Reassemble and test the machine.

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Does the machine have power?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

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Press the catch located behind the bin release catch to separate the bin from the cyclone.

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Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

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With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

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Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

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Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

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Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

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Carefully cut away any hair or fibres from the Brush bar.

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Reassemble and test the machine.

Does the machine have power?

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Test the machine

Hold the trigger and run the machine.

Does the machine come on for two-to-four seconds then go off?

Type A

Press the release catch and remove the battery.

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Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

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Type B

Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.

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Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, the two screws and test the machine.

Has cleaning the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Charge the machine

Plug the machine into the charger.

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Run the machine

Run the machine without the charger plugged in.

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

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Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

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Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B machine

Type B machines have two small screws, the 1st is located just below the MAX power or boost button and the 2nd is located just below the washable filter. To release the battery, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Test the machine

Run the machine without the charger plugged in.

What does the charger light on the Main body show?

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Troubleshooting image

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Troubleshooting image

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Is the machine Type A or Type B?

Type B Machine

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.

Type B Machine

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the Main body handle and the other located on the reverse side where the pre-filter was removed from.

Pull trigger and move machine body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Troubleshooting image

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Troubleshooting image

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Test the machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Troubleshooting image

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine Type A or Type B?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Charge the machine

Charge the machine for 5.5 hours.

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Does the machine have power after a full charge?

Does the machine still have intermittent power?

Type A

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Has a replacement charger or battery been sent in the last three months for this issue?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Separate the bin from the Main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

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Does the machine cut out?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

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Is the machine Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Troubleshooting image

Type B machine

Type B machine

Type B machines have two small screws; the first is located just below the MAX power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

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Run the machine

Run the machine without the charger plugged in.

Is there any power to the machine?

Full charge

Charge machine for 5.5 hours.

Does the machine have power after a full charge?

Place on flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

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Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

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Type B machine

Type B machines have a small Phillips screw - located just below the MAX power or boost button.

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Troubleshooting image

Type B machine

Type B machines have a small Phillips screw - located just below the MAX power or boost button.

Troubleshooting image

Is there any power to the machine?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

No light

Place the machine on a flat surface, pull the trigger and pull the bin away from the Main body.

Does the machine cut out?

Is the machine Type A or Type B?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Troubleshooting image

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

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Please select the appropriate option

What do the lights show when the trigger is pulled?

Charge the machine

Put the machine on charge for 3.5 hours and test it again.

Has this resolved the problem?

Does the machine have power?

Check the filter

This suggests that the filter is not fitted correctly.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Make sure the filter sits correctly between the Main body and cyclone.

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Reassemble and test the machine.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

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Press the catch located behind the bin release catch to separate the bin from the cyclone.

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Remove the bin fully from the machine.

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Clean the shroud with a cloth or dry brush to remove the fluff and dust.

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Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

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Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

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Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

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Carefully cut away any hair or fibres from the Brush bar.

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Reassemble and test the machine.

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Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

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Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

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Dry the filter

Leave the filter in a warm place until completely dry.

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Ensure the filter is completely dry before refitting into machine.

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Make sure the filter sits correctly between the Main body and cyclone.

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Test the machine.

Has this resolved the problem?

What do the lights show when the trigger is pulled?

MAX power

The machine will run for 6 minutes on MAX power.

Standard mode

The machine will run for 15 minutes on Standard mode

Has this resolved the problem?

Please select the appropriate option

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Clean the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Clean the clear bin with a damp cloth only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

No longer supported

Dyson machines are built to last. Unfortunately this machine is no longer supported, meaning that we are not able to supply spare parts, or carry out services or repairs.

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Troubleshooting image

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

Machine working normally

This would indicate that the machine is working as intended.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Troubleshooting image

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Troubleshooting image

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Troubleshooting image

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Separate the cyclone from the Main body

Remove all tools and accessories from the machine.

Troubleshooting image

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

Troubleshooting image

Has this resolved the problem?

MAX power

The machine will run for 6 minutes on MAX power.

Standard mode

The machine will run for 15 minutes on Standard mode

Is there anything else we can help with?

Serial number location

The serial number can be found on the Main body, behind the filter.

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Is there anything else we can help with?

Crevice tool

Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.

Troubleshooting image

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function. press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Troubleshooting image

Mini motorised head

Slide the Mini motorised tool into the inlet pipe on the bin until it 'clicks' into position.

Troubleshooting image

Is there anything else we can help with?

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The Battery should be fully charged after 3.5 hours.

Troubleshooting image

Is there anything else we can help with?

Check the machine

Open the bin base fully by pressing the bin release catch.

Troubleshooting image

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Troubleshooting image

Remove the bin fully from the machine.

Troubleshooting image

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Troubleshooting image

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Troubleshooting image

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Troubleshooting image

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Troubleshooting image

Mini motorised head

Using a coin, undo the end cap fastener and remove the Brush bar.

Troubleshooting image

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Is there anything else we can help with?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Is there anything else we can help with?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Troubleshooting image

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Troubleshooting image

Dry the filter

Leave the filter in a warm place until completely dry.

Troubleshooting image

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Troubleshooting image

Reassemble and test the machine.

Is there anything else we can help with?