Let's get your machine working
Dyson V6 Exclusive Slim vacuumLet's get your machine working
Dyson V6 Exclusive Slim vacuum
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DC59/V6 Range
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Charging the battery
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Troubleshooting
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Using your Dyson machine
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How to attach the accessories
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No further assistance required
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Quick start guide
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Where is the serial number located?
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User guide
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Troubleshooting
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Pick up issue
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Filter has been washed, machine is still pulsating
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Issue resolved
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Replacement part required
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Pick up issues
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Check for blockages within the Direct drive cleaner head
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Hard floor tool
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Checking for blockages - Wand
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Checking for blockages - Remove the bin
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Replacement part required
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Mini motorised head
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Replacement part required
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Motorhead
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Replacement part required
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Check for blockages within the Soft roller cleaner head
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Machine is pulsating
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Machine pulsates with the bin open
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Machine pulsates with the bin removed
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Machine only pulsates with the filters in
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Confirm the filter has been washed
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Replacement part required
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Washing the filters
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Replacement part required
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Machine doesn't pulsate without the bin
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Replacement part required
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Pick up issue
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Replacement part required
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Check the Wand
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Check the Cleaner head
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Check for blockages within the Direct drive cleaner head
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Check for blockages within the Motorhead
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Check for blockages within the Soft roller cleaner head
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Check for blockages within the Mini motorised head
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Check for blockages within the Hard floor tool
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Power or electrical issue
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Cutting out
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Amber light
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Amber light still showing
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Replacement part required
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Machine is now working
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Blue flashing light
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Replacement part required
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Machine is now charging
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Replacement part required
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No light when charging
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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MAX power button flashes
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7 or 8 times
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10 times
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Issue not resolved, please speak to our Customer Support Team
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No light
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No lights or power
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Light is showing on the machine
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Replacement part required
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Replacement part required
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Red flashing light
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Less than 12
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More than 12 red flashes
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Issue not resolved, please speak to our Customer Support Team
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Solid blue light
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Replacement part required
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Machine will not turn on
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Run time
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Replacement part required
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Unusual noise
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Grating or grinding noise
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Replacement part required
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Machine is still making a grating or grinding noise
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Check for blockages within the Hard floor tool
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Check for blockages within the Direct drive cleaner head
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Replacement part required
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Check for blockages within the Motorhead
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Replacement part required
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Check for blockages within the Soft roller cleaner head
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Replacement part required
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Check for blockages within the Mini motorised head
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Replacement part required
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Unusual smell
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Damp or musty smell
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Steps to help remove the smell
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Washing the filters
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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MAX power button does not work
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Replacement part required
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Replacement part required
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Mini motorised head
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Check the electrical contacts
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Motorhead
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Check the electrical contacts
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Direct drive cleaner head
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Check the electrical contacts
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Soft roller cleaner head
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Check the electrical contacts
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Bin inlet jamming
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The bin is damaged
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Issue resolved
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Scratches or marks on the Wand
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Check for blockages within the Direct drive cleaner head
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Checking the Hard floor tool for blockages
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Mini motorised head
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Motorhead
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Check for blockages within the Soft roller cleaner head
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Emptying the bin
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Washing the filters - video
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Pre-filter (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
$11.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Brush bar
Part no. 963830-01
Replacement Brush bar for your Dyson vacuum cleaner.
$22.99
Brush bar
Part no. 963830-01
Replacement Brush bar for your Dyson vacuum cleaner.
$22.99
You might need a replacement part.
You can solve this by ordering a new Pre-filter (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
$11.99
You might need a replacement part.
You can solve this by ordering a new Main body and screws below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body and screws below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Main body and screws below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body and screws below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Main body and screws below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Main body and screws below or you can contact our Customer Support Team at 1-866-314-8881.
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
Main body and screws
Part no. 965774-01
Replacement main body and screws for your Dyson vacuum cleaner.
$249.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 965663-01
Replacement wand for your Dyson vacuum cleaner.
$29.99
Wand
Part no. 965663-01
Replacement wand for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 965663-01
Replacement wand for your Dyson vacuum cleaner.
$29.99
Wand
Part no. 965663-01
Replacement wand for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965660-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$8.99
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Crevice tool
Part no. 965815-01
For reaching into narrow gaps, like between furniture and behind radiators.
$8.99
Crevice tool
Part no. 965815-01
For reaching into narrow gaps, like between furniture and behind radiators.
$8.99
$8.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 965663-01
Replacement wand for your Dyson vacuum cleaner.
$29.99
Wand
Part no. 965663-01
Replacement wand for your Dyson vacuum cleaner.
$29.99