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We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Currently out of stock

$129.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Currently out of stock

$129.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Cyclone (Purple) below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone (Purple)

Part no. 966503-07

Replacement Cyclone (Purple) for your Dyson vacuum cleaner.

$83.99

Cyclone (Purple)

Part no. 966503-07

Replacement Cyclone (Purple) for your Dyson vacuum cleaner.

$83.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.

Stair tool

Part no. 920756-01

Lifts carpet pile without sticking and captures hairs with velour strips.

$8.99

Stair tool

Part no. 920756-01

Lifts carpet pile without sticking and captures hairs with velour strips.

$8.99

You might need a replacement part.

You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$22.99

You might need a replacement part.

You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.

Soleplate

Part no. 966507-01

Replacement soleplate for your Dyson vacuum cleaner.

$29.99

Soleplate

Part no. 966507-01

Replacement soleplate for your Dyson vacuum cleaner.

$29.99

Currently out of stock

$29.99

Notify me

We need a little more information to help us solve your issue.

You might need a replacement part.

You can solve this by ordering a new C-clip connector below or you can contact our Customer Support Team at 1-866-314-8881.

C-clip connector

Part no. 966379-01

Replacement C-clip connector for your Dyson vacuum cleaner.

$1.99

C-clip connector

Part no. 966379-01

Replacement C-clip connector for your Dyson vacuum cleaner.

$1.99

Currently out of stock

$1.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Currently out of stock

$129.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Cleaner head

Part no. 966502-01

Replacement cleaner head for your Dyson vacuum cleaner.

$129.99

Currently out of stock

$129.99

Notify me

You might need a replacement part.

You can solve this by ordering a new Ball Shell below or you can contact our Customer Support Team at 1-866-314-8881.

Ball Shell

Part no. 966760-01

Replacement ball shell for your Dyson vacuum cleaner.

$29.99

Ball Shell

Part no. 966760-01

Replacement ball shell for your Dyson vacuum cleaner.

$29.99

You might need a replacement part.

You can solve this by ordering a new Cyclone (Purple) below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone (Purple)

Part no. 966503-07

Replacement Cyclone (Purple) for your Dyson vacuum cleaner.

$83.99

Cyclone (Purple)

Part no. 966503-07

Replacement Cyclone (Purple) for your Dyson vacuum cleaner.

$83.99

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

You might need a replacement part.

You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Bin

Part no. 966679-01

Replacement bin for your Dyson vacuum cleaner.

$39.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Cinetic Big Ball Animal Exclusive

Let's get your machine working

Let's get your machine working

Emptying the bin

More help required

DC75/DC77/UP14 -Troubleshooting

Unusual noise

Grinding noise

Stopped - check Brush bar

Issue resolved

Issue not resolved, please speak to our Customer Support Team

Clear the Cleaner head - step by step

Issue not resolved, please speak to our Customer Support Team

High pitched whistle

Issue not resolved, please speak to our Customer Support Team

Issue not resolved, please speak to our Customer Support Team

Loud noise

Check for blockages

The base

Check inlet suction

Check suction at head

Check duct

Check the cyclone

Suction weaker than usual

Reset the Brush bar

Check Cleaner head

Clear the Cleaner head - step by step

Has performance improved?

Check the inlet suction

Check both base and hose

Hose and Wand

Check the Wand

Issue not resolved, please speak to our Customer Support Team

Check the hose

Check the hose - step by step

Replacement part required

Squeaking noise

Issue not resolved, please speak to our Customer Support Team

Pick up issues

Power or electrical issue

No power

Less than two hours

Issue not resolved

Check for blockages

More than two hours

Intermittent power

Issue not resolved, please speak to our Customer Support Team

Brush bar issues

Check the Cleaner head - step by step

Check if brushes are spinning

Performance

Clear the Cleaner head

Reassemble the machine

Replacement part required

Check the duct

Check the bin and cyclone

Issue not resolved, please speak to our Customer Support Team

Unusual smell

Issue not resolved, please speak to our Customer Support Team

Damp or musty smell

Visible issue

Part broken

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Replacement part required

Issue not resolved, please speak to our Customer Support Team

Replacement part required

Replacement part required

Spitting out dust

Suction not switching over

The machine is hard to push

Check the soleplate

Replacement part required

Reset the Brush bar

Replacement part required

Cleaner head falling off

Issue not resolved, please speak to our Customer Support Team

Check the bin and cyclone