Let's get your machine working
Dyson Cinetic Big Ball Animal Allergy vacuum (Nickel)Let's get your machine working
Dyson Cinetic Big Ball Animal Allergy vacuum (Nickel)
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Emptying the bin
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More help required
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DC75/DC77/UP14 -Troubleshooting
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Unusual noise
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Grinding noise
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Stopped - check Brush bar
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Loud noise
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Check for blockages
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The base
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Check inlet suction
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Check suction at head
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Check duct
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Check the cyclone
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Suction weaker than usual
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Reset the Brush bar
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Check Cleaner head
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Clear the Cleaner head - step by step
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Has performance improved?
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Check the inlet suction
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Check both base and hose
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Hose and Wand
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Check the Wand
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Issue not resolved, please speak to our Customer Support Team
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Check the hose
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Check the hose - step by step
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Replacement part required
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Squeaking noise
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Power or electrical issue
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No power
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Less than two hours
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Issue not resolved
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Check for blockages
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More than two hours
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Intermittent power
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Issue not resolved, please speak to our Customer Support Team
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Brush bar issues
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Check the Cleaner head - step by step
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Check if brushes are spinning
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Performance
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Clear the Cleaner head
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Reassemble the machine
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Replacement part required
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Check the duct
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Check the bin and cyclone
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Spitting out dust
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Suction not switching over
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The machine is hard to push
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Check the soleplate
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Replacement part required
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Reset the Brush bar
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Replacement part required
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Cleaner head falling off
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone
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Sparks or smoke
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Stabiliser issue
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Check the duct and hose
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Clear Cleaner head
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Check duct and internal hose
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Bin release not working
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Replacement part required
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Release the catch by hand
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Replacement part required
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Replacement part required
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Replacement part required
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Wand stuck
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Brush bar control
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Issue resolved
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Carrying your Dyson machine
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How to attach the accessories
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How to start vacuuming
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User guide
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Cleaning the bin and cyclone
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Replacing the internal hose
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cyclone (Nickel) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Nickel)
Part no. 966503-02
Replacement Cyclone (Nickel) for your Dyson vacuum cleaner.
$129.99
Cyclone (Nickel)
Part no. 966503-02
Replacement Cyclone (Nickel) for your Dyson vacuum cleaner.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 920765-04
Replacement hose for your Dyson vacuum cleaner.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99
Stair tool
Part no. 920756-01
Lifts carpet pile without sticking and captures hairs with velour strips.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
Wand
Part no. 923523-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Soleplate
Part no. 966507-01
Replacement soleplate for your Dyson vacuum cleaner.
$29.99
Soleplate
Part no. 966507-01
Replacement soleplate for your Dyson vacuum cleaner.
$29.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new C-clip connector below or you can contact our Customer Support Team at 1-866-314-8881.
C-clip connector
Part no. 966379-01
Replacement C-clip connector for your Dyson vacuum cleaner.
$1.99
C-clip connector
Part no. 966379-01
Replacement C-clip connector for your Dyson vacuum cleaner.
$1.99
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
Cleaner head
Part no. 966502-01
Replacement cleaner head for your Dyson vacuum cleaner.
$129.99
You might need a replacement part.
You can solve this by ordering a new Ball Shell below or you can contact our Customer Support Team at 1-866-314-8881.
Ball Shell
Part no. 966760-01
Replacement ball shell for your Dyson vacuum cleaner.
$29.99
Ball Shell
Part no. 966760-01
Replacement ball shell for your Dyson vacuum cleaner.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Cyclone (Nickel) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Nickel)
Part no. 966503-02
Replacement Cyclone (Nickel) for your Dyson vacuum cleaner.
$129.99
Cyclone (Nickel)
Part no. 966503-02
Replacement Cyclone (Nickel) for your Dyson vacuum cleaner.
$129.99
$129.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
Bin
Part no. 966679-01
Replacement bin for your Dyson vacuum cleaner.
$39.99
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.