Let's get your machine working
Dyson V6 Fluffy Exclusive vacuumLet's get your machine working
Dyson V6 Fluffy Exclusive vacuum
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DC59/V6 Range
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Charging the battery
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Troubleshooting
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Using your Dyson machine
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How to attach the accessories
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No further assistance required
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Quick start guide
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Where is the serial number located?
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User guide
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Troubleshooting
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Pick up issue
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Filter has been washed, machine is still pulsating
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Issue resolved
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Replacement part required
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Pick up issues
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Check for blockages within the Direct drive cleaner head
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Hard floor tool
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Checking for blockages - Wand
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Checking for blockages - Remove the bin
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Replacement part required
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Mini motorised head
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Replacement part required
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Check for blockages within the Motorhead
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Replacement part required
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Check for blockages within the Soft roller cleaner head
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Checking for blockages - Wand
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Checking for blockages - Bin
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Checking for blockages - Remove the bin
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Checking for blockages - Washing the filters
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Washing the filters
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Confirm the filter has been washed
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Machine is pulsating
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Machine pulsates with the bin open
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Machine pulsates with the bin removed
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Machine only pulsates with the filters in
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Confirm the filter has been washed
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Replacement part required
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Washing the filters
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Replacement part required
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Machine doesn't pulsate without the bin
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Replacement part required
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Pick up issue
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Replacement part required
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Check the Wand
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Check the Cleaner head
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Check for blockages within the Direct drive cleaner head
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Check for blockages within the Motorhead
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Check for blockages within the Soft roller cleaner head
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Check for blockages within the Mini motorised head
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Check for blockages within the Hard floor tool
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Power or electrical issue
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Cutting out
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Amber light
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Amber light still showing
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Replacement part required
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Machine is now working
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Blue flashing light
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Replacement part required
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Machine is now charging
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Replacement part required
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No light when charging
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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MAX power button flashes
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7 or 8 times
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10 times
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Issue not resolved, please speak to our Customer Support Team
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No light
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No lights or power
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Light is showing on the machine
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Replacement part required
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Replacement part required
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Red flashing light
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Less than 12
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More than 12 red flashes
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Issue not resolved, please speak to our Customer Support Team
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Solid blue light
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Replacement part required
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Machine will not turn on
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Run time
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Replacement part required
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Unusual noise
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Grating or grinding noise
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Replacement part required
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Machine is still making a grating or grinding noise
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Check for blockages within the Hard floor tool
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Check for blockages within the Direct drive cleaner head
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Replacement part required
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Check for blockages within the Motorhead
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Replacement part required
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Check for blockages within the Soft roller cleaner head
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Replacement part required
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Check for blockages within the Mini motorised head
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Replacement part required
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Unusual smell
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Damp or musty smell
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Steps to help remove the smell
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Washing the filters
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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MAX power button does not work
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Replacement part required
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Brush bar not spinning/spinning intermittently
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The Brush bar does not spin on any head
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Replacement part required
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Replacement part required
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Mini motorised head
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Check the electrical contacts
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Motorhead
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Check the electrical contacts
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Direct drive cleaner head
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Check the electrical contacts
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Soft roller cleaner head
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Check the electrical contacts
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Bin inlet jamming
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The bin is damaged
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Issue resolved
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Scratches or marks on the Wand
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Replacement part required
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Cleaning the bin and cyclone
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Cleaning the floor tool
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Check for blockages within the Direct drive cleaner head
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Checking the Hard floor tool for blockages
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Mini motorised head
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Motorhead
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Check for blockages within the Soft roller cleaner head
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Emptying the bin
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Washing the filters - video
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Pre-filter (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
$11.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Pre-filter (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
Pre-filter (Blue)
Part no. 965661-01
Replacement Pre-filter (Blue) for your Dyson vacuum cleaner.
$11.99
$11.99
You might need to arrange a visit from a Dyson expert.
It looks like the Main body isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
$18.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
$18.99
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 966086-01
Replacement Mini motorhead for your Dyson vacuum cleaner.
$49.99
Mini Motorized tool
Part no. 966086-01
Replacement Mini motorhead for your Dyson vacuum cleaner.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need to arrange a visit from a Dyson expert.
It looks like the Main body isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
How to install this part
You might need to arrange a visit from a Dyson expert.
It looks like the Main body isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
Main body
Part no. 966712-02
Replacement main body for your Dyson vacuum cleaner.
$249.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Wand (Fuchsia) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Fuchsia)
Part no. 966081-03
Replacement Wand (Fuchsia) for your Dyson vacuum cleaner.
$29.99
Wand (Fuchsia)
Part no. 966081-03
Replacement Wand (Fuchsia) for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
$18.99
How to install this part
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Wand (Fuchsia) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Fuchsia)
Part no. 966081-03
Replacement Wand (Fuchsia) for your Dyson vacuum cleaner.
$29.99
Wand (Fuchsia)
Part no. 966081-03
Replacement Wand (Fuchsia) for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
Bin
Part no. 966709-01
Replacement bin for your Dyson vacuum cleaner.
$18.99
$18.99
How to install this part
You might need a replacement part.
You can solve this by ordering a new Charger below or you can contact our Customer Support Team at 1-866-314-8881.
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
Charger
Part no. 967813-02
Charges your vacuum with or without the Wall Dok™.
$29.99
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$8.99
Combination tool
Part no. 914361-01
Two tools in one, for versatile cleaning around the home.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Crevice tool below or you can contact our Customer Support Team at 1-866-314-8881.
Crevice tool
Part no. 965815-01
For reaching into narrow gaps, like between furniture and behind radiators.
$8.99
Crevice tool
Part no. 965815-01
For reaching into narrow gaps, like between furniture and behind radiators.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Cyclone (Blue) below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone (Blue)
Part no. 967087-01
Replacement Cyclone (Blue) for your Dyson vacuum cleaner.
$51.99
Cyclone (Blue)
Part no. 967087-01
Replacement Cyclone (Blue) for your Dyson vacuum cleaner.
$51.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Mini Motorized tool below or you can contact our Customer Support Team at 1-866-314-8881.
Mini Motorized tool
Part no. 966086-01
Replacement Mini motorhead for your Dyson vacuum cleaner.
$49.99
Mini Motorized tool
Part no. 966086-01
Replacement Mini motorhead for your Dyson vacuum cleaner.
$49.99
$49.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand (Fuchsia) below or you can contact our Customer Support Team at 1-866-314-8881.
Wand (Fuchsia)
Part no. 966081-03
Replacement Wand (Fuchsia) for your Dyson vacuum cleaner.
$29.99
Wand (Fuchsia)
Part no. 966081-03
Replacement Wand (Fuchsia) for your Dyson vacuum cleaner.
$29.99