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Dyson DC26 Multi Floor vacuum
See all steps

Please select the appropriate option

Empty the bin

Turn off the power and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Image shows removal of the bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows tapping of the bin to remove excess debris.

Press firmly on the centre of the clear bin base to close.

Is there anything else we can help you with?

Please select the appropriate option

Test the machine

Remove the Cleaner head.

Image showing you removal of the floor tool.

Is the noise still present?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the Cleaner head

Check the opening of the floor tool for blockages and remove if necessary.

Use a coin to unlock the fastener marked with a padlock.

Image shows how to unlock the brush bar.

Carefully remove the Brush bar and clear any debris.

Image shows removal of the brush bar.

Remove any debris from the Brush bar.

Image shows clearing debris from the brush bar.

Has checking the Cleaner head resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Checking the Turbine head openings

With the Turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Image shows how to unlock the brush bar.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Image shows removal of the brush bar.

Remove any debris from the Brush bar.

Image shows clearing debris from the brush bar.

Has checking the Cleaner head resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Remove the bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Image shows removal of the bin from the machine.

Turn on and test the machine.

Has removing the bin stopped the noise?

Check the bin and cyclone

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Image shows removal of the clear plastic bin from the cyclone.

Wash the bin with cold water or a damp cloth.

WARNING: Do not use detergents or polishes on the clear bin.

Wipe any dust and fibers off the cyclone with a dry cloth or soft dusting brush.

Rebuild and test the machine.

Has this resolved the problem?

Check the Cleaner head

Check the opening of the floor tool for blockages and remove if necessary.

Use a coin to unlock the fastener marked with a padlock.

Image shows how to unlock the brush bar.

Carefully remove the Brush bar and clear any debris.

Image shows removal of the brush bar.

Remove any debris from the Brush bar.

Image shows clearing debris from the brush bar.

Has checking the Cleaner head resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone

Part no. 915437-03

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Cyclone

Cyclone

Part no. 915437-03

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Currently out of stock.

$51.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Remove the hose and test the machine

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Turn the machine on and check for suction.

Image shows checks for suction over the hose entry point.

Has removing the hose stopped the noise?

Remove the bin and turn on the machine

Remove the bin.

Image shows removal of the bin from the machine.

Turn the machine on.

Has removing the bin stopped the noise?

Do not pick up any dust while the filters are removed.

Remove filter A

Press the release located on the back of the wheel to open.

Remove the filter from the wheel.

Remove filter B

Turn the machine on its side.

Undo the fasteners on the bottom with a coin.

Remove the cover from the base of the machine.

Remove the filter.

Has removing the filter(s) stopped the noise?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the hose and Wand

Check along the length of the hose for damage or blockages and remove as necessary.

With the Wand handle removed, check the openings for blockages and remove if necessary.

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$39.99

Hose

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$39.99

Currently out of stock.

$39.99

Notify me

Where is the squeak coming from?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the floor tool

Remove the floor tool.

Clear the wheels and castors of any hair or fibers.

Check that the wheels turn freely and are free from damage.

Has this resolved the problem?

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

We need a little more information to help us solve your issue.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Image showing you removal of the floor tool.

Ensure that the extension tube is fully extended and clicks firmly into place.

Image showing full extension of the extension tube.

Turn the machine on and place your hand at the base of the extension tube.

Image shows checks for suction over the end of the extension tube.

Is the suction strong or weaker than usual?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Has checking the Cleaner head resolved the problem?

How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Place your hand over the hose inlet and test the suction.

Image shows checks for suction over the hose entry point.

Is the suction at the inlet strong or weak?

Checking the duct, cyclone and bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Image shows removal of the bin from the machine.

Check the duct for blockages.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows tapping of the bin to remove excess debris.

Press the silver button at the rear of the cyclone to separate it from the clear bin.

Image shows removal of the clear plastic bin from the cyclone.

Wipe any dust and fibers off the cyclone with a dry cloth or soft dusting brush.

Has checking the duct, bin and cyclone resolved the problem?

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Wash the filters

Please follow the steps in the video.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Wash the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the filter.

Image shows filter removal from the wheel.

Wash the filter in cold water

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Leave filter to dry in a warm place until filter is completely dry.

Do not dry filter in a tumble dryer, microwave, oven, or near an open flame.

Has washing the filters resolved the problem?

Inspect the hose and wand

Check along the length of the hose for blockages and remove as necessary.

With the Wand handle removed, check the openings for blockages and remove as necessary.

Inspect the extension tube

Detach the extension tube from the Wand and hose by pressing the retaining clips on the Wand and extension tube.

Ensure the extension tube is fully extended.

Look through the extension tube and remove any debris.

Reassemble and test the machine.

Has this resolved the problem?

Checking the duct, cyclone and bin

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Image shows removal of the bin from the machine.

Check the duct for blockages.

Press the silver button at the rear of the cyclone to separate it from the clear bin.

Image shows removal of the clear plastic bin from the cyclone.

Press the silver button at the rear of the cyclone to separate it from the clear bin.

Image shows removal of the clear plastic bin from the cyclone.

Wipe any dust and fibers off the cyclone with a dry cloth or soft dusting brush.

Has checking the duct, bin and cyclone resolved the problem?

Check the floor tool

Remove the floor tool from the extension tube.

Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the Cleaner head resolved the problem?

Check the Cleaner head

Check the opening of the floor tool for blockages and remove if necessary.

Use a coin to unlock the fastener marked with a padlock.

Image shows how to unlock the brush bar.

Carefully remove the Brush bar and clear any debris.

Image shows removal of the brush bar.

Remove any debris from the Brush bar.

Image shows clearing debris from the brush bar.

Has checking the Cleaner head resolved the problem?

Is the Brush bar spinning?

Check Wand handle controls

Turn the Brush bar on/off.

Has this resolved the problem?

Clear the Brush bar

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

With the Motorhead removed, check the electrical contacts on the tool for signs of damage.

Check the jockey wheel underneath the floor tool for obstructions or damage.

Test the jockey wheel with the floor tool the right way up as a safety mechanism locks the wheel in place when upside down.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the Brush bar and clear any debris.

Has this resolved the problem?

Check the soleplate

If you cannot clear an obstruction, the sole-plate can also be removed.

Removing the base plate.

To gain access to blockages in the floor tool, remove the sole-plate by using a coin to loosen the screw marked with a padlock.

Check the opening for blockages and remove as necessary.

Refit the base plate and lock it in place.

Refit the Brush bar

Replace the Brush bar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Reassemble and test the machine.

Has checking the floor tool resolved the problem?

Test the Wand

Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Attach the floor tool to the wand handle.

Turn the Brush bar on.

Is the Brush bar now spinning?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Check the Wand handle

Remove the floor tool.

Check the electrical contacts on the Wand handle for signs of damage.

Check the hose

Remove the hose from the inlet on the machine.

Check the electrical contacts on the hose for signs of damage.

Check the inlet

Check the corresponding connectors on the inlet for signs of damage.

Reassemble the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Place your hand over the hose inlet and test the suction.

Image shows checks for suction over the hose entry point.

Is the suction at the inlet strong or weak?

Checking the Turbine head openings

With the Turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Image shows how to unlock the brush bar.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Image shows removal of the brush bar.

Remove any debris from the Brush bar.

Image shows clearing debris from the brush bar.

Has checking the Cleaner head resolved the problem?

Is the Brush bar spinning?

Carry out checks

The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Please select the appropriate option

How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Place your hand over the hose inlet and test the suction.

Image shows checks for suction over the hose entry point.

Is the suction at the inlet strong or weak?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Switch off and unplug the machine.

How to remove the hose

Using a coin, undo the 2 fasteners on the underside of the machine.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover as shown.

Image shows removal of the bottom of the cylinder.

Release the hose bracket.

Image shows removal of the hose bracket.

Unclip the hose from the hose inlet.

Image shows removal of the hose from the inlet.

Place your hand over the hose inlet and test the suction.

Image shows checks for suction over the hose entry point.

Is the suction at the inlet strong or weak?

Please select the appropriate option

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

How long has the machine been without power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

How to wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Washing the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Has washing the filter resolved the problem?

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Image showing you removal of the floor tool.

Ensure that the extension tube is fully extended and clicks firmly into place.

Image showing full extension of the extension tube.

Turn the machine on and place your hand at the base of the extension tube.

Image shows checks for suction over the end of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Cleaning the machine

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Clean the bin and cyclone

Switch off and unplug the machine.

Press the release catch on the cyclone and remove the cyclone and clear bin from the machine.

Image shows removal of the bin from the machine.

Push the button on top of the cyclone to open the bin lid, being careful to ensure dust is captured.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image shows tapping of the bin to remove excess debris.

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Image shows removal of the clear plastic bin from the cyclone.

Wash the bin with cold water or a damp cloth.

WARNING: Do not use detergents or polishes on the clear bin.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.

Reassemble the machine

Reassemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

How to wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Washing the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Has washing the filters resolved the problem?

The likely cause for the machine to spit out dust is a blockage.

Check the suction

Remove the floor tool from the extension tube by pressing the release catch located on the bottom of the extension tube.

Image showing you removal of the floor tool.

Ensure that the extension tube is fully extended and clicks firmly into place.

Image showing full extension of the extension tube.

Turn the machine on and place your hand at the base of the extension tube.

Image shows checks for suction over the end of the extension tube.

Is the suction strong or weaker than usual?

Using the cable

Turn off and unplug the machine.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Has this resolved the problem?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

$8.99

Combination tool

Combination tool

Part no. 918068-02

Two tools in one, for versatile cleaning around the home.

$8.99

$8.99

You might need a replacement part.

You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.

Cyclone

Part no. 915437-03

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Cyclone

Cyclone

Part no. 915437-03

Replacement cyclone for your Dyson vacuum cleaner.

$51.99

Currently out of stock.

$51.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$39.99

Hose

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$39.99

Currently out of stock.

$39.99

Notify me

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

You might need a replacement part.

You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

Stair tool

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$8.99

$8.99

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Checking the Turbine head openings

With the Turbine head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the Brush bar end cap

Use a coin to unlock the fastener marked with a padlock.

Image shows how to unlock the brush bar.

Remove the Brush bar

Carefully remove the Brush bar and clear any debris.

Image shows removal of the brush bar.

Remove any debris from the Brush bar.

Image shows clearing debris from the brush bar.

Has this resolved the problem?

Carry out checks

The Turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

Extension tube keeps collapsing

Press the release catch and extend the Extension tube to the length required, ensuring it 'clicks' firmly into place.

Image shows how to adjust the length of the extension tube.

Does the catch hold the wand in place?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Release the pressure on the wheel

Lay the machine on its side with the filter door facing upwards.

Image shows laying the machine on the side to release pressure.

With one hand, gently press down on the wheel.

Using the other hand, press the release catch until it clicks.

Release the pressure on the wheel and open the filter door.

Has this resolved the problem?

Open the post-filter door

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Can you remove the post-filter lid?

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Apologies. We can’t help you online.

Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.

Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.

Hose won't reattach

Ensure the hose retaining clip is in the correct position.

Image shows removal of the hose bracket.

Check the inlet pipe for any obstructions.

Ensure hose retaining bracket is pushed home firmly (there will be an audible click when it slots into place).

Has this resolved the problem?

You might need a replacement part.

You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$39.99

Hose

Hose

Part no. 918555-01

Replacement hose for your Dyson vacuum cleaner.

$39.99

Currently out of stock.

$39.99

Notify me

Important safety instructions

Please click on the link to download the user guide.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Assembling your Dyson machine

The floor tool in the image may differ to the tool that you have, however the process remains the same.

Clip the Wand handle to the extension tube.

Press the release catch and extend the Extension tube to the length required, ensuring it 'clicks' firmly into place.

Attach the floor tool to the telescopic wand.

Is there anything else we can help you with?

Serial number

The serial number can be found on the Main body of the machine behind the bin.

Image shows location of the serial number.

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How to store your Dyson machine

Attach the tools to the extension tube.

Image shows how to store the accessories on the machine.

Attach the floor tool to the parking yoke on the rear of the vacuum cleaner.

Image shows how to store the machine.

Is there anything else we can help you with?

How to store the tools on the machine

To store the tools, insert them into the holster and attach to the extension tube as shown.

Image shows how to store the accessories on the machine.

Is there anything else we can help you with?

How to attach the accessories

Attach the accessories or floor tool to the Wand or hose ensuring they 'click' into place.

Alternatively, remove the Wand and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Image shows use of accessories on both the wand handle and extension tube.

Is there anything else we can help you with?

Do not use detergents or polishes on the clear bin. Do not use any liquids to clean the cyclone.

Clean the bin and cyclone

With the bin and cyclone removed from the machine, press the button at the top of the handle to open the bin base.

Press the tab at the rear of the clear bin to release it from the cyclone.

Image shows removal of the clear plastic bin from the cyclone.

Wash the bin with cold water or a damp cloth.

WARNING: Do not use detergents or polishes on the clear bin.

Wipe any dust and fibers off the cyclone with a dry cloth or soft dusting brush.

Is there anything else we can help you with?

To maintain your Dyson machine we recommend that you wash your filter at least once a month.

Washing the filters

Please follow the steps in the video.

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Washing the filters

Undo the fastener alongside the wheel with a coin.

Image shows pushing the button to unlock the filter.

Open the filter cover and remove the pre-filter.

Image shows filter removal from the wheel.

Undo the fasteners on the bottom of the canister using a coin.

Image shows how to remove the bottom of the cylinder.

Remove the post-filter cover from the bottom of the canister.

Image shows removal of the bottom of the cylinder.

Remove the post-filter.

Image shows removal of the filter.

Wash the filters

Wash the pre-filter in cold water.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows the filter being washed.

Wash the post-filter in cold water, and tap 10 times.

WARNING: Do not use detergents or put the filter in the washing machine or dishwasher.

Image shows washing the filter and tapping to remove debris.

Dry filters

Leave the filter in a warm place for 24 hours, until completely dry. Do not dry the filter in a tumble dryer, oven, microwave or near an open flame.

Is there anything else we can help you with?