Let's get your machine working
Dyson DC50 Multi Floor Plus vacuum
Let's get your machine working
Dyson DC50 Multi Floor Plus vacuum
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DC50/DC51
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Check Brush bar
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Issue resolved
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Check the Cleaner head - step by step
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Remove the post-filter
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Refit the post-filter
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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The ball clicks
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Refit the post-filter
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Loud noise when machine is switched off
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Check for blockages
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Check the base
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Intermittent spinning
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head - step by step
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Has performance improved?
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Check the inlet suction
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Check suction at head
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Check duct
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Check changeover valve
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Check the cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Replacement part required
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Suction weaker than usual
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Issue not resolved, please speak to our Customer Support Team
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Check inlet suction
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Reset the Brush bar
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Check Cleaner head
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Check both base and hose
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Hose and Wand
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Check the Wand
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Replacement part required
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Check the hose
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The hose has split
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issue
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Power or electrical issue
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Washing the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Visible issue
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Machine is hard to push
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Brush bar spinning, check the soleplate
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Ball shell has come off
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Filter side
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Replacement part required
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Refit the ball shell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Problem with the Brush bar
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Replacement part required
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The bin base won't open
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Manually release the base
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Replacement part required
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Replacement part required
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Cleaner head lifts
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Sparks or smoke
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Reclining mechanism broken
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Machine won't recline
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Check changeover valve
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Machine will not stand upright
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Check changeover valve
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Problem with wand or handle
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Wand and handle are jammed
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Wand won't fit back in handle
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Are any parts damaged?
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Wand & handle weak/wobbles
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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How to assemble your Dyson machine
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Issue resolved
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How to use the Brush bar
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How to carry the machine
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Quick start guide
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How to start vacuuming
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How to use the Wand
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User guide
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Emptying the bin
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Washing the filters
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Washing the filters - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
$22.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Ball shell filter side below or you can contact our Customer Support Team at 1-866-314-8881.
Ball shell filter side
Part no. 964703-01
Replacement ball shell filterside for your Dyson vacuum cleaner.
$18.99
Ball shell filter side
Part no. 964703-01
Replacement ball shell filterside for your Dyson vacuum cleaner.
$18.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 965073-01
Replacement cyclone for your Dyson vacuum cleaner.
$51.99
Cyclone
Part no. 965073-01
Replacement cyclone for your Dyson vacuum cleaner.
$51.99
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Handle below or you can contact our Customer Support Team at 1-866-314-8881.
Handle
Part no. 965076-01
Replacement handle for your Dyson vacuum cleaner.
$18.99
Handle
Part no. 965076-01
Replacement handle for your Dyson vacuum cleaner.
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$22.99
$22.99
You might need a replacement part.
You can solve this by ordering a new Cleaner head below or you can contact our Customer Support Team at 1-866-314-8881.
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$95.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$11.99
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$11.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 965073-01
Replacement cyclone for your Dyson vacuum cleaner.
$51.99
Cyclone
Part no. 965073-01
Replacement cyclone for your Dyson vacuum cleaner.
$51.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$22.99
$22.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$22.99
$22.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson DC50 Multi Floor Plus vacuum
