Let's get your machine working
Dyson DC24 Blueprint vacuumLet's get your machine working
Dyson DC24 Blueprint vacuum
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Grinding noise
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Clear the Brush bar
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Refit the Brush bar
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Remove the post-filter
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Replace the post-filter
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Whine as machine switched off
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High pitched whistle
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Check the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Refit the post-filter
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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The base
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Check inlet suction
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Check Cleaner head
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Check lower duct
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Replacement part required
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Check changeover valve
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Check bin and cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Suction weaker than usual
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Check for reset switch
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Reset the Brush bar
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Replacement part required
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Clear the Brush bar
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Refit the Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Brush bar spins intermittently
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Refit the Brush bar
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Test the hose suction
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Check the Wand
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Replacement part required
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Weaker than usual
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The hose is damaged
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Both base and hose
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Refit lower duct hose
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Power or electrical issue
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Intermittent power
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Washing the filters
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Washing the filters - step by step
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Brush bar not spinning - check reset
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Reset the Brush bar
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Replacement part required
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Clear the Brush bar
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No power
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Thermal cut out
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Pick up issue
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No power more than 2 hours
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Unusual smell
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Musty or damp smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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The hose and Wand won't attach
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Check for damage
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Brush bar not spinning - check reset
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The bin base is jammed
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Replacement part required
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Replacement part required
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The machine is hard to push
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Check for reset switch
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Brush bar spins - is the ball jamming?
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Refit the post-filter
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The ball is jammed
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Sparks or smoke
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Stabiliser issue
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Cleaner head lifting
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Refit the Brush bar
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The stabilizer will not actuate
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Issue not resolved, please speak to our Customer Support Team
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Check the post-filter
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Issue not resolved
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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How to assemble your Dyson machine
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Issue resolved
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How to turn the Brush bar on and off
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Carrying your Dyson machine
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Important safety instructions
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How to start vacuuming
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Emptying the bin
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Washing the filter
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Wash the filter - step by step
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Brush bar
Part no. 917390-02
Replacement brush bar for your Dyson vacuum cleaner.
$18.99
Brush bar
Part no. 917390-02
Replacement brush bar for your Dyson vacuum cleaner.
$18.99
$18.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 914701-02
Replacement wand for your Dyson vacuum cleaner.
$29.99
Wand
Part no. 914701-02
Replacement wand for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 914702-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 914702-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Brush bar below or you can contact our Customer Support Team at 1-866-314-8881.
Brush bar
Part no. 917390-02
Replacement brush bar for your Dyson vacuum cleaner.
$18.99
Brush bar
Part no. 917390-02
Replacement brush bar for your Dyson vacuum cleaner.
$18.99
$18.99
How to install this part
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Combination tool clip below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool clip
Part no. 913760-02
Replacement combination tool clip for your Dyson vacuum cleaner.
$1.99
Combination tool clip
Part no. 913760-02
Replacement combination tool clip for your Dyson vacuum cleaner.
$1.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 914698-10
Replacement cyclone for your Dyson vacuum cleaner.
$51.99
Cyclone
Part no. 914698-10
Replacement cyclone for your Dyson vacuum cleaner.
$51.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 914702-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 914702-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 914701-02
Replacement wand for your Dyson vacuum cleaner.
$29.99
Wand
Part no. 914701-02
Replacement wand for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Hose below or you can contact our Customer Support Team at 1-866-314-8881.
Hose
Part no. 914702-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Hose
Part no. 914702-03
Replacement hose for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Wand below or you can contact our Customer Support Team at 1-866-314-8881.
Wand
Part no. 914701-02
Replacement wand for your Dyson vacuum cleaner.
$29.99
Wand
Part no. 914701-02
Replacement wand for your Dyson vacuum cleaner.
$29.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.