Dyson DC27 Total Clean vacuum Let's get your machine working.

Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the center of the clear bin base to close before placing back on the machine.

How to empty the bin

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Check the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector, and check the bin is completely empty.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Test the machine.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Check the Brush bar

Recline the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Check the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin.

Check the duct

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone

Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Reassemble and test machine.

Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Check the U-bend

Switch off and unplug the machine.

Lay the machine on to its side and open the U-bend cover

Check inside the U-bend for blockages and remove if necessary.

Checking the hose

Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Check the Wand

Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.

Check the U-bend and hose

Switch off and unplug the machine.

Lay the machine on to its side and open the U-bend cover

Check inside the U-bend for blockages and remove if necessary.

Check the hose for blockages and remove as necessary. Ensure the hose is fitted correctly at the base of the machine.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Check the Brush bar

The Brush bar will not rotate when the vacuum cleaner is in the upright position. Recline the machine back into the vacuuming position and turn the machine on.

Look through the clear Brush bar housing to see if the Brush bar is spinning.

Check the Cleaner head

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Check the Mini turbine head

Undo the fastener with a coin.

Remove the Brush bar from the Mini turbine head.

Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Test the Mini Turbine head on the machine.

Further checks required

The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.

If the Mini turbine head is damaged, choose the order option.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand of the end of the Wand.

Wash the filters

Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.

The filters should be washed at least once every 3-6 months.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Clean the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the center of the clear bin base to close before placing back on the machine.

Check the Brush bar

Recline the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the Brush bar is spinning.

Check soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Check the Cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.

Test the suction

Make sure the machine is standing in the upright position.

Pull back the Wand cap.

Turn the machine on and place your hand on the end of the Wand.

Wand

Pull the Wand up from the red cuff at the top.

Remove the Wand

Press the silver release button in the connecting collar and remove the wand from the hose.

Locating the serial number

The serial number is on the Main body of your machine, behind the clear bin.

How to clean the bin and cyclone

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the center of the clear bin base to close before placing back on the machine.

How to empty the bin

Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

How to operate the brush control

Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.

Press the button again to restart the Brush bar for vacuuming carpets.

How to attach the Wand, hose and accessories

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.

Please open the PDF for the user guide.

How to carry your Dyson machine

To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.

How to vacuum the stairs

Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.