
Let's get your machine working
Dyson DC27 Total Clean vacuum
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Washing the filters
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More help required
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Maintaining your Dyson machine
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Cleaning the bin and cyclone
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Issue resolved
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Emptying the bin
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone
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Test the suction
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Strong suction
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Check Brush bar
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Check Cleaner head
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Check the duct, bin and cyclone
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Wash the filters
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Issue not resolved, please speak to our Customer Support Team
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Check the Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Check the U-bend
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Check the hose
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Check the Wand
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Replacement part required
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Check the U-bend and hose
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Whistle noise
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Pick up issues
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Power or electrical issue
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Check the Brush bar
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Check the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Check the Mini turbine head
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Performance checks
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Checking for blockages
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Washing the filters
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No power
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Less than two hours
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More than two hours
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Damp or musty smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Check the Brush bar
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Check soleplate
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Reset the Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Wand jammed
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Release the hose
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Remove the Wand
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Serial number location
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More help required
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Cleaning the bin and cyclone
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Emptying the bin
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How to operate the brush control
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How to attach the Wand, hose and accessories
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User guide
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How to carry your Dyson machine
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How to vacuum the stairs
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Please select the appropriate option
Wash the filters
Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.
Ensure the filters are completely dry before replacing in the machine.
The filters should be washed at least once every 3-6 months.
Please select the appropriate option
Please select the appropriate option
How to clean the bin and cyclone
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Release the bin from the cyclone by pressing the button on the back of the cyclone.
Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.
You can use cold water to clean the clear bin.
WARNING: Do not use detergents or other chemicals.
Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the center of the clear bin base to close before placing back on the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
How to empty the bin
Remove the bin by pressing the catch on top of the carry handle.
Push the button to release dust directly into a dustbin or bag.
Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly on the centre of the clear bin base to close before placing back on the machine.
Please select the appropriate option
What sort of noise?
Check the Cleaner head
Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.

Retest the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
There might be debris in the bin or cyclone.
Check the bin and cyclone
Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector, and check the bin is completely empty.
Press firmly on the centre of the clear bin base to close before placing back on the machine.
Test the machine.
There might be a blockage in the machine, so we suggest carrying out the following checks.
Test the suction
Make sure the machine is standing in the upright position.

Pull back the Wand cap.
Turn the machine on and place your hand of the end of the Wand.
Is the suction strong or weaker than usual?
Keep your hands and clothing away from the Brush bar area at all times.
Check the Brush bar
Recline the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.
Check the duct, bin and cyclone
Turn the machine off and remove the cyclone and bin.

Check the duct
Check the entry seal located on the left side of the duct is not missing or damaged.
Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Check the bin and cyclone
Open the bin lid being careful to ensure dust is captured.

Release the clear bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.
Reassemble and test machine.
Wash the filters
Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.
The filters should be washed at least once every 3-6 months.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Keep your hands and clothing away from the Brush bar area at all times.
Check the Cleaner head
Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.
Retest the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the U-bend
Switch off and unplug the machine.
Lay the machine on to its side and open the U-bend cover

Check inside the U-bend for blockages and remove if necessary.

Checking the hose
Disconnect the Wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, select 'part broken'.

Plug the machine in and switch it ON. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?
Check the Wand
Look through the Wand. You should see light shining through. If not, remove the blockage.

Connect the Wand to the hose and test the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the U-bend and hose
Switch off and unplug the machine.

Lay the machine on to its side and open the U-bend cover

Check inside the U-bend for blockages and remove if necessary.

Check the hose for blockages and remove as necessary. Ensure the hose is fitted correctly at the base of the machine.

This suggests either a blockage or a damaged or missing seal.
Test the suction
Make sure the machine is standing in the upright position.

Pull back the Wand cap.
Turn the machine on and place your hand on the end of the Wand.
Is the suction strong or weaker than usual?
Test the suction
Make sure the machine is standing in the upright position.

Pull back the Wand cap.
Turn the machine on and place your hand on the end of the Wand.
Is the suction strong or weaker than usual?
Please select the appropriate option
Keep your hands and clothing away from the Brush bar area at all times.
Check the Brush bar
The Brush bar will not rotate when the vacuum cleaner is in the upright position. Recline the machine back into the vacuuming position and turn the machine on.

Look through the clear Brush bar housing to see if the Brush bar is spinning.
Check the Cleaner head
Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.
Retest the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the Mini turbine head
Undo the fastener with a coin.

Remove the Brush bar from the Mini turbine head.
Clear any hair, threads and debris from the Brush bar. Inspect the duct on the underside of the Turbine head for blockages and remove if necessary.

Refit the Brush bar and fasten the Mini turbine head fastener with a coin.

Test the Mini Turbine head on the machine.
Further checks required
The Mini turbine head will work if the suction is strong. This issue can be resolved by carrying out performance checks or washing the filter.
If the Mini turbine head is damaged, choose the order option.
Please select the appropriate option
Test the suction
Make sure the machine is standing in the upright position.

Pull back the Wand cap.
Turn the machine on and place your hand of the end of the Wand.
Is the suction strong or weaker than usual?
Wash the filters
Press the release catch and remove the filter housing from the machine.

Remove the filter from the housing.

Remove the clear bin and cyclone from the machine.

Lift the release catch located on the filter lid and remove the filter.

Wash both filters in cold water only until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Leave to dry in a warm place for 12-24 hours. Do not dry the filter in a tumble dryer, microwave, oven or near a naked flame.

Ensure the filters are completely dry before replacing in the machine.
The filters should be washed at least once every 3-6 months.
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
The switch does not light up.
Press the switch
Press the rear of the switch to make sure it stays in the on position.
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
What sort of smell?
Clean the bin and cyclone
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.
WARNING: Do not get any part of the cyclone damp or wet.
You can use cold water to clean the clear bin.
WARNING: Do not use detergents or other chemicals.
Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the center of the clear bin base to close before placing back on the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Please select the appropriate option
Check the Brush bar
Recline the machine back into the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.
Check soleplate
Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the Cleaner head
Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter.

Remove the soleplate.

Carefully remove any blockages from the Brush bar using a pair of scissors to cut away any hair and fibers if necessary, and check if the belt has been damaged.

Reattach the soleplate by first lining it up at the front, and then securing the three fasteners.
Retest the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Which part is broken?
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 916559-01
Replacement bin for your Dyson vacuum cleaner.
$29.99

Bin
Part no. 916559-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$8.99

Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$8.99
$8.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Post filter below or you can contact our Customer Support Team at 1-866-314-8881.
Post filter
Part no. 915916-03
Replacement post filter for your Dyson vacuum cleaner.
$29.99

Post filter
Part no. 915916-03
Replacement post filter for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$8.99

Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
$8.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
If your machine is spitting out dust, this indicates that there is a blockage.
Test the suction
Make sure the machine is standing in the upright position.

Pull back the Wand cap.
Turn the machine on and place your hand on the end of the Wand.
Is the suction strong or weaker than usual?
Wand
Pull the Wand up from the red cuff at the top.

Remove the Wand
Press the silver release button in the connecting collar and remove the wand from the hose.

Locating the serial number
The serial number is on the Main body of your machine, behind the clear bin.

Please select the appropriate option
How to clean the bin and cyclone
Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Release the bin from the cyclone by pressing the button on the back of the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone damp or wet.
You can use cold water to clean the clear bin.
WARNING: Do not use detergents or other chemicals.
Ensure the bin is completely dry before attaching back to the cyclone, and press firmly on the center of the clear bin base to close before placing back on the machine.
To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.
How to empty the bin
Remove the bin by pressing the catch on top of the carry handle.

Push the button to release dust directly into a dustbin or bag.

Shake or tap firmly to remove all dust from inside the fine dust collector.
Press firmly on the centre of the clear bin base to close before placing back on the machine.
The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.
How to operate the brush control
Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.

Press the button again to restart the Brush bar for vacuuming carpets.
How to attach the Wand, hose and accessories
Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.

Attach the tool to the end of the Wand or hose, ensuring it clicks into place.
How to carry your Dyson machine
To lift the machine, use the carrying handle on the cyclone top only.

For your safety, do not press the cyclone release catch when carrying your machine.
Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.
How to vacuum the stairs
Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place and comes away from the machine.

To separate the Wand from the hose press the release button located on the Wand handle and pull the hose and Wand apart.
Attach the tool to the end of the Wand or hose, ensuring it clicks into place.
Further help
Dyson DC27 Total Clean vacuum