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CSYS Floor light (Silver)-
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Troubleshooting
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Visible issue
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Light won't switch on
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Check the electrics
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Issue resolved
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Check power cord
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Check dimmer
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Check carriage plates
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Carriage plates
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Remove the power supply
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check carriage plates
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Check plates
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Check electrics
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Check power cord
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Check dimmer switch
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Remove the power supply
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Issue not resolved, please speak to our Customer Support Team
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Arm difficult to adjust
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Reassemble the carriage plates
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Check the arm
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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How to use the dimmer
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More help required
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Issue resolved
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Assemble the machine
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Reposition the Dyson light
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CSYS Floor user guide
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Popular queries
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Please check the following:
Is the power cord or plug damaged?
Check other household appliances.
Check the light in another socket.
Has checking the electrics resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Carefully turn the light on its side.
Ensure the power cord is plugged into the center of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the magnetic disc in the center of the base.

Stand the light upright ensuring the cord remains in the slot.
Check the dimmer switch
Press the power button to switch on.
Hold the switch down to use the dimmer switch.
Check wheel carriage plates
Check that the wheel carriage plates are screwed together currently.
Follow the procedure image for correct assembly.
Disconnect the carriage plates
Ensure the following before starting the checks.
Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.
Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.
Hold the heat sink at all times when removing from the upright.
Ensure the red tape on the plates covering the contacts has been removed.

Please follow the next step.
Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.
Loosely screw in the three screws.

Recheck alignment.
Proceed to screw until securely clamped.
Unplug the light and leave for 5 minutes.

Plug the light in and switch on.

Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Check wheel carriage plates
Check that the wheel carriage plates are screwed together currently.
Follow the procedure image for correct assembly.

Disconnect the carriage plates
Ensure the following before starting the checks.
Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.
Use Hex key provided to remove the three screws.
Be careful to capture all screws when they are loosened.
Hold the heat sink at all times when removing from the upright.
Ensure the red tape on the plates covering the contacts has been removed.
Please follow the next step.
Reassemble the carriage plates
Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.
Loosely screw in the three screws.

Recheck alignment.
Proceed to screw until securely clamped.
Please check the following
Is the power cord or plug damaged?
Check other household appliances.
Check the light in another socket.
Has checking the electrics resolved the problem?
Carefully turn the light on its side.
Ensure the power cord is plugged into the center of the base.
Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the magnetic disc in the center of the base.

Stand the light upright ensuring the cord remains in the slot.
Press the power button to switch on.
Hold the switch down to use the dimmer switch.

Unplug the light and leave for 5 minutes.

Plug the light in and switch on.

Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Check wheel carriage plates
Check that the wheel carriage plates are screwed together currently.
Follow the procedure image for correct assembly.

Ensure the red tape on the plates covering the contacts has been removed.

Disconnect the carriage plates
Ensure the following before starting the checks.
Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.
Be careful to capture all screws when they are loosened.
Hold the heat sink at all times when removing from the upright.
Reassemble the carriage plates
Align the square shapes and screw holes on the heat sink arm and the upright.
Press the two parts together with one hand.
Loosely screw in the three screws.
Recheck alignment and proceed to screw until securely clamped.
Is the problem with the arm going backwards and forwards, up and down or both?
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
We need a little more information to help us solve your issue.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881. For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
Apologies. We can’t help you online.
Our Customer Support Team will be able to solve your problem at 1-866-314-8881.
For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.
How to use the dimmer
Press the power button to switch on.
Hold the switch down to use the dimmer switch.

Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
How to assemble your Dyson light
Connecting the upright and base.
Stand the light on a flat surface.
Insert the upright into the base.
Once the upright is inserted, fix screw firmly in place using the Hex key provided.
Remove the red tape from the mounting plates to expose the electrical contacts.

Align the square shapes and screw holes on the heat sink arm and the upright.
Press the two parts together with one hand.

Loosely screw in the three screws.
Recheck alignment.
Proceed to screw until securely clamped.

Remove the red tape on detachable arm.
Remove transparent tape on upright and weight.
Plug the cord into the center of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the magnetic disc in the center of the base.
Stand the light upright ensuring the cord remains in the slot.
How to reposition the Dyson light
The LED head can be positioned directionally in 3 axes.
Only use the heat sink arm to reposition.

Further help
CSYS Floor light (Silver)