Let's get your machine working
Dyson DC28 Animal vacuum
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Grating or grinding noise
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whistle noise
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Strong suction
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Issue not resolved, please speak to our Customer Support Team
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Check Brush bar
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Check the Cleaner head
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Check duct, bin and cyclone
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Wash the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check the Cleaner head
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Reset the Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Check the hose
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Check the Wand
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Check the hose and U-bend
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Check duct, bin and cyclone
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Rattle noise
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Test the suction
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Issue resolved
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Pick up issues
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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Check the Mini turbine head
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Performance checks
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Replacement part required
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Pick up issues
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No power
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Less than two hours
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Washing the filters - video
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check the Cleaner head
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Check the Cleaner head
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Musty or damp smell
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Visible issue
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Lights issue
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Check the Cleaner head
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Issue resolved
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Thermal cut out
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Issue not resolved, please speak to our Customer Support Team
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Reset the carpet mode
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Check the Cleaner head
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Check the Cleaner head
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Reset the machine
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Reset the machine
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Spitting out dust
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Check the Brush bar
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Check soleplate
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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The machine won't recline
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Important safety instructions
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How to operate the brush control
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How to carry your Dyson machine
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Serial number
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How to vacuum the stairs
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How to attach the Wand, hose and accessories
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Emptying the bin
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Popular queries
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We need a little more information to help us solve your issue.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen. Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 916559-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
Bin
Part no. 916559-01
Replacement bin for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Combination tool below or you can contact our Customer Support Team at 1-866-314-8881.
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$8.99
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$8.99
$8.99
You might need a replacement part.
You can solve this by ordering a new Cyclone below or you can contact our Customer Support Team at 1-866-314-8881.
Cyclone
Part no. 916558-04
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Cyclone
Part no. 916558-04
Replacement cyclone for your Dyson vacuum cleaner.
$63.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Post filter below or you can contact our Customer Support Team at 1-866-314-8881.
Post filter
Part no. 915916-03
Replacement post filter for your Dyson vacuum cleaner.
$29.99
Post filter
Part no. 915916-03
Replacement post filter for your Dyson vacuum cleaner.
$29.99
You might need a replacement part.
You can solve this by ordering a new Pre-filter below or you can contact our Customer Support Team at 1-866-314-8881.
Pre-filter
Part no. 919780-01
Replacement pre-filter for your Dyson vacuum cleaner.
$18.99
Pre-filter
Part no. 919780-01
Replacement pre-filter for your Dyson vacuum cleaner.
$18.99
$18.99
You might need a replacement part.
You can solve this by ordering a new Stair tool below or you can contact our Customer Support Team at 1-866-314-8881.
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$8.99
$8.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
You might need a replacement part.
You can solve this by ordering a new Soleplate below or you can contact our Customer Support Team at 1-866-314-8881.
Soleplate
Part no. 915196-01
Replacement soleplate for your Dyson vacuum cleaner.
$18.99
Soleplate
Part no. 915196-01
Replacement soleplate for your Dyson vacuum cleaner.
$18.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Further help
Dyson DC28 Animal vacuum
