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Dyson DC17 Animal vacuum

Let's get your machine working.

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Please select the appropriate option

How to clean the bin and cyclone

Remove the bin assembly by pressing the catch on top of the carry handle.

Image showing how to remove the bin from the machine.

Push the button to release dust directly into a dustbin or bag.

Image showing how to empty the bin.

Release the bin from the cyclone by pressing the release catch.

Image showing the bin and cyclone release catch located at the top of the clear bin by the handle.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the center of the clear bin base, before placing back on the machine.

Is there anything else we can help you with?

Please select the appropriate option

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Check the brushbar

Tilt the machine back into the vacuuming position.

Image showing to recline the machine in to the vacuuming position.

Turn the machine on and look through the clear brushbar housing to see if the brushbar is spinning.

The brushbar will not rotate when the vacuum cleaner is in the upright position.

Does the brushbar turn with the power on?

U-bend inspection checks

Remove the U-bend, near to the base of the machine.

Image showing how to remove the U-bend from the machine.

Check for blockages:

Check the u-bend for blockages and remove if necessary.

Check the seal on the machine for any damage.

Image showing to check for blockages inside the u-bend and where it connects on to the machine.

Plug the machine in and switch on. Place your hand under the valve carriage and test the suction.

Image showing to check the suction from the inlet where the u-bend connects.

Is the suction stronger or weaker than usual?

Turn off and unplug the machine before proceeding.

Check the cleaner head

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener a quarter turn to the left. Remove the soleplate.

Image showing to remove the soleplate from the cleaner head.

Check for blockages:

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibers from the brushbar if necessary.

Image showing how to clear any hairs or threads from the brush bar.

Inspect the internal hose for blockages or/and damage.

Both ends of the internal hose pull away. If the internal hose is split, choose 'part broken'.

When re-fitting, push firmly to connect and ensure that both ends of the hose are fitted securely.

Re-assemble and test the machine.

Has checking the cleaner head resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bleed valve near the base of the machine for blockages or damage

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Image showing the bin and cyclone release catch located at the top of the clear bin by the handle.

Open the bin lid being careful to ensure dust is captured and check the cyclone seal is not missing or damaged.

Image showing how to empty the bin.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Washing the filter

Follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

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Washing the filter

Remove the cyclone and bin from the machine.

Image showing how to remove the bin from the machine.

Lift filter release catch and remove the filter.

Image showing to lift the post filter cover up.

Wash the filter under cold running water and squeeze gently, repeating until the water runs clear.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Image shows how to clean the filter.

Leave filter to dry in a warm place until completely dry.

WARNING: Do not dry the filter in a tumble dryer, microwave, oven, or near an open flame.

Image shows filter drying instructions.

Ensure the filter is completely dry before replacing in the machine.

Image showing to replace the post filter back in to the machine.

The pre-filter should be washed every 3 months and may require more frequent washing if vacuuming fine dust.

The post-motor filter located to the side of the motor should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary.

Check the bleed valve near the base of the machine for blockages or damage.

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary.

Open the bin lid being careful to ensure dust is captured and check the cyclone seal is not missing or damaged.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the cleanerhead

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener by a quarter. Remove the soleplate.

Image showing to remove the soleplate from the cleaner head.

Check for blockages:

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibers from the brushbar if necessary.

Image showing how to clear any hairs or threads from the brush bar.

Inspect the internal hose for blockages or/and damage:

Both ends of the internal hose pull away. If the internal hose is split, choose 'part broken'.

When re-fitting, push firmly to connect and ensure that both ends of the hose are fitted securely

Re-assemble and test the machine.

Has checking the cleaner head resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

U-bend inspection checks

Remove the u-bend, near to the base of the machine.

Image showing how to remove the U-bend from the machine.

Check for blockages:

Check the u-bend for blockages and remove if necessary.

Check the seal on the machine for any damage.

Image showing to check for blockages inside the u-bend and where it connects on to the machine.

Plug the machine in and switch on. Place your hand under the valve carriage and test the suction.

Image showing to check the suction from the inlet where the u-bend connects.

Is the suction stronger or weaker than usual?

Checking the hose

Please re-fit the u-bend before continuing.

Disconnect the wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, choose 'part broken'.

Image showing how to disconnect the wand from the hose.

Plug the machine in and switch it on. Place your hand over the end of the hose and test the suction.

Is the suction from the hose stronger or weaker than usual?

Checking the wand

Look through the wand. You should see light shining through. If not, remove the blockage.

Connect the wand to the hose and test the machine.

Has checking the wand resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bleed valve near the base of the machine for blockages or damage

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Open the bin lid, being careful to ensure dust is captured and check the cyclone seal is not missing or damaged.

Image showing how to empty the bin.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Checking the hose

Remove the u-bend from the machine.

Image showing how to remove the U-bend from the machine.

Remove the hose by pulling down through the housing.

When trying to release the hose cuff, push it downwards instead of pulling the hose. Check the hose at both ends for blockages and remove as necessary.

Re-connect the hose by pushing the hose cuff through the underside of the machine.

Feed the hose through until the hose is seated correctly at the base of the machine.

Re-connect the u-bend, locking the fastener into place.

Re-test the machine.

Has checking the hose resolved the problem?

Check the duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bleed valve near the base of the machine for blockages or damage

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Open the bin, being careful to ensure dust is captured, and check the cyclone seal is not missing or damaged.

Image showing how to empty the bin.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bleed valve near the base of the machine for blockages or damage

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Open the bin lid carefully to ensure dust is captured and check the cyclone seal is not missing or damaged.

Image showing how to empty the bin.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Test without the bin and cyclone

Plug the machine in at the wall.

Remove the bin and cyclone.

Image showing how to remove the bin from the machine.

Turn the machine on.

Is the rattle still present with the bin removed?

U-bend inspection checks

Remove the U-bend, near to the base of the machine.

Image showing how to remove the U-bend from the machine.

Check for blockages:

Check the U-bend for blockages and remove if necessary

Check the seal on the machine for any damage

Image showing to check for blockages inside the u-bend and where it connects on to the machine.

Plug the machine in and switch on. Place your hand under the valve carriage and test the suction.

Image showing to check the suction from the inlet where the u-bend connects.

Is the suction strong or weaker than usual?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bleed valve near the base of the machine for blockages or damage

Check the bin and cyclone:

Check the cyclone entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Open the bin lid being careful to ensure dust is captured and check the cyclone seal is not missing or damaged.

Image showing how to empty the bin.

If any parts are missing or damaged, select 'part broken'.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Check the brushbar

The brushbar will not rotate when the vacuum cleaner is in the upright position. Recline the machine back into the vacuuming position and turn the machine on.

Image showing to recline the machine in to the vacuuming position.

Look through the clear brushbar housing to see if the brushbar is spinning.

Has reclining the machine resolved the problem?

Check the plunger

The brushbar in the mini turbine head is powered by the airflow, so a blockage in the machine or turbine head may cause the brushbar to stop spinning.

Pull the plunger into the "out" position for vacuuming carpets.

Turn the machine on.

If the mini turbine head is damaged, choose 'part broken'.

Has checking the plunger resolved the problem?

Check the mini turbine head for blockages

Ensure the machine is turned off before carrying out tests.

Undo the two soleplate fasteners and remove the soleplate from the mini turbine head.

Check for blockages:

Remove each side of the brushbar by sliding each half out from the sides of the mini turbine head.

Clear any thread and debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Inspect the duct on the underside of the turbine head for blockages and remove if necessary.

Check the outside surface of the plunger for fluff and debris, and remove if necessary.

Re-insert both brush parts:

When replacing the brushbars please ensure that both of the arrows on the brushbars are pointing in the same direction, towards the rear of the tool.

Replace soleplate and lock both fasteners:

Ensure a flush connection of the top of the soleplate before lowering downwards.

Re-attach the turbine head and turn the machine on.

Has checking for blockages resolved the problem?

Carry out checks

The mini turbine head will work if the suction is strong. This issue could be resolved by carrying out pick-up issue checks or washing the filter.

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, select Step by step.

Has washing the filter resolved the issue?

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, select Step by step.

Is there anything else we can help you with?

Washing the filter

Remove the cyclone and bin from the machine.

Image showing how to remove the bin from the machine.

Lift filter release catch and remove the filter.

Image showing to lift the post filter cover up.

Wash the filter under cold running water and squeeze gently, repeating until the water runs clear. Do not use detergent. Do not wash in a dishwasher or washing machine.

Image shows how to clean the filter.

Leave filter to dry in a warm place until completely dry. Do not dry the filter in a tumble dryer, microwave, oven, or near an open flame.

Image shows filter drying instructions.

Ensure the filter is completely dry before replacing in the machine.

Image showing to replace the post filter back in to the machine.

The pre-filter should be washed every 3 months, and may require more frequent washing if vacuuming fine dust.

The post-motor filter located to the side of the motor should last the lifetime of the machine and does not need to be washed.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not use the machine until it has been inspected by an engineer

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Cleaning the machine

This issue could be resolved by washing the filter and cleaning the bin and cyclone.

How to clean the bin and cyclone

Remove the bin assembly by pressing the catch on top of the carry handle.

Image showing how to remove the bin from the machine.

Push the button to release dust directly into a dustbin or bag.

Image showing how to empty the bin.

Release the bin from the cyclone by pressing the release catch.

Image showing the bin and cyclone release catch located at the top of the clear bin by the handle.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone assembly damp or wet. Do not use detergents or other chemicals.

You can use cold water to clean the clear bin.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the center of the clear bin base, before placing back on the machine.

Has cleaning the bin and cyclone resolved the problem?

Does the brushbar spin when the machine is reclined?

Reset brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Has resetting the brushbar resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check soleplate

Check the soleplate to ensure there is no debris caught in the wheels or any damage/wheels missing.

Is there any damage to the soleplate?

We need a little more information to help us solve your issue.

Please call our customer service team on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

If the machine is spitting out dust, there may be a blockage.

Make sure the machine is standing in the upright position.

Pull the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than usual?

User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

Carrying your machine

For your safety, do not press the cyclone release catch when carrying your machine.

To lift the machine, use the carrying handle on the cyclone top only.

Image showing how to carry your machine.

Is there anything else we can help you with?

Removing and replacing the hose

Remove the U-bend from the machine.

Image showing how to remove the U-bend from the machine.

With the wand removed, remove the hose by pulling down through the housing.

When trying to release the hose cuff, push it downwards instead of pulling the hose.

Re-connect the new hose by pushing the hose cuff through the underside of the machine.

Feed the hose through until the hose is seated correctly at the base of the machine.

Re-connect the U-bend, locking the fastener into place.

Is there anything else we can help you with?

Serial number location

The serial number is located on the duct, behind the clear bin.

Image showing where the serial number is located.

Is there anything else we can help you with?

How to operate the brush control

The brushbar will start automatically once the machine is switched on and lowered in to the vacuuming position.

Turn the machine on. Press the brush control button located next to the power switch to turn the brushbar off for vacuuming delicate rugs, looped carpets and hard floors.

Image showing the brush bar and power button.

Press the button again to restart the brushbar for vacuuming carpets.

Is there anything else we can help you with?

How to attach the wand, hose and accessories

Push back the wand cap and pull the metal tube from inside the wand upwards until the handle and hose assembly come away from the machine.

Image showing to extend the wand straight before pulling away from the machine.

To separate the wand from the hose, press the red release button located on the wand handle and pull the hose and wand apart.

Image showing how to disconnect the hose from the wand.

Push the accessory tool onto the plastic cuff on the end of the wand or hose until it clicks to ensure that the tool is fitted securely.

Image showing where you can connect the accessories tools.

Is there anything else we can help you with?

How to empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Remove the bin assembly by pressing the catch on top of the carry handle.

Image showing how to remove the bin from the machine.

Push the button to release dust directly into a dustbin or bag.

Image showing how to empty the bin.
  • Shake or tap firmly to remove all dust from inside the fine dust collector
  • Press firmly on the center of the clear bin base to close before placing back on the machine

Is there anything else we can help you with?

Where is the blockage located?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem at 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us at 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the hose

Disconnect the wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, choose 'part broken'.

Image showing how to disconnect the wand from the hose.

Plug the machine in and switch it on. Place your hand over the end of the hose and test the suction.

Is the suction from the hose stronger or weaker than usual?