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Dyson DC24 Multi Floor vacuum

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing how to separate the bin and the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

Is there anything else we can help you with?

Please select the appropriate option

Turn off the brushbar

Plug the machine in.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Turn it on and turn the brushbar off using the grey switch next to the on button.

Has the noise stopped?

Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Refit the brushbar

Locate the end of the brushbar that has a small screw in the center.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.Close the endcap and lock it using a coin.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the brushbar resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Image showing how to stand the machine upright.

Is the whistle still present with the cyclone removed?

Do not pick up any dust with the filter removed.

Remove the post filter

Recline the machine and lay it on it's back.

Press the button on the ball and remove the post filter cover.

Image showing the release button for the post filter.

Press the release catch on the filter.

Image showing how to remove the post filter cover from the machine.

Pull filter out of the ball.

Image showing to remove the post filter from the ball of the machine.

Turn the machine on.

Is the whistle still present with the post filter removed?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Refit the filter

Refit the filter ensuring it sits flush against the inside of the ball.

Turn the machine on.

Has refitting the post filter resolved the problem?

You might need a replacement part.

It looks like the Post-motor filter is not working. You can solve this by ordering a new one below.

Post-motor filter

Part no. 915928-01

Replacement post-motor filter for your Dyson vacuum cleaner.

$29.99

Post-motor filter

Part no. 915928-01

Replacement post-motor filter for your Dyson vacuum cleaner.

$29.99

Currently out of stock.

$29.99

Currently out of stock.

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Which area isn't providing the performance you'd expect?

Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Check the brushbar through the window at the front of the cleanerhead.

Check for reset switch.

Stand at the front of the machine with the cleanerhead at your feet.

Check the left side of the cleanerhead for a red reset switch.

Image showing how to reset the brush bar.

Does your machine have a reset switch on the cleanerhead?

Turn off and unplug the machine.

Clear the Cleanerhead

Place foot on the stabilizer pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Image showing how to recline the machine.

Carefully use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the openings of the cleanerhead for blockages and remove as necessary.

Check the brushbar and endcap for signs of damage.

Has clearing and resetting the brushbar improved performance?

Check inlet suction

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the c-clip from the cleaner head.

Place your hand over the opening and test the suction.

Is the suction at the cleaner head opening strong, or weaker than usual?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-01

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Cleaner head

Part no. 915936-01

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Currently out of stock.

$95.99

Currently out of stock.

$95.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose.

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing the machine reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Image showing the machine reclined and the lower duct hose.

Position the other end onto the duct closest to the cleanerhead.

Image showing the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to stand the machine upright.

Has checking the lower duct resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Image showing how to remove the bin from your machine.

Check that the teardrop-shaped piece of clear plastic is in place and move's freely.

This should rotate from one side to the other when the wand is pulled up and replaced in the machine.

Image showing how to check the change over valve for a blockage.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

Image showing how to check the change over valve for a blockage.

With the wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed

Has clearing the changeover valve resolved the problem?

Check inlet suction

Place foot on stabilizer pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Carefully use a flat head screwdriver to remove the C-clip.

Image showing how to remove the c-clip from the cleaner head.

Pull the cleaner head away from the vacuum's main body.

Image showing to pull the cleaner head away from the machine.

Place your hand over the opening and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Place foot on stabilizer pedal to recline machine into the vacuuming position. Lay the machine on its back.

Image showing how to recline the machine.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Please select the next step

Re-assemble the machine

Locate the end of the brushbar that has a small screw in the center.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.

Close the endcap and lock it using a coin.

Image showing how to lock the brush bar.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the cleaner head resolved the problem?

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

Check hose

To use the wand, pull the handle upwards until it clicks into place.

Image showing the extend the wand.

Press the button at the base of the wand (above the machine's on switch) to release it from the vacuum.

Image showing how to release the wand from the machine.

Remove the wand and test the suction from the hose.

Image showing how to test the suction of the hose.

Is the suction from the hose strong or weaker than usual?

Check the wand

Look through the wand and remove any blockages.

Check the wand for damage.

Has checking the wand resolved the issue?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$29.99

Wand

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose

Remove the bin from the machine.

Image showing how to remove the bin from your machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Re-assemble and test the machine.

Has checking the hose resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

Image showing how to remove the bin from your machine.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

Image showing how to remove the pre-filter.

To remove filter B firstly recline the machine.

Press the release catch located on the ball to release the filter cover.

Press the red catch on the filter and pull out.

Image showing how to remove the post filter cover from the machine.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Image showing how to wash the filter.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Image showing how to wash the filter.

Leave filters to dry in a warm place until filters are completely dry.

WARNING: Do not dry filters in a tumble dryer, microwave, oven or near an open flame.

Replace filters and test machine.

Image showing how to replace the pre-filter.

Has washing the filters resolved the problem?

Test hose suction

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

Image showing the extend the wand.

To use the wand, pull the handle upwards until it clicks into place.

Image showing the extend the wand.

Press the button at the base of the wand (above the machine's on switch) to release it from the vacuum.

Image showing how to release the wand from the machine.

Remove the wand

Image showing how to remove the wand from the machine.

Is the suction from the hose strong or weaker than usual?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-01

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Cleaner head

Part no. 915936-01

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Currently out of stock.

$95.99

Currently out of stock.

$95.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Turn off and unplug the machine

Clear the brushbar

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the cleaner head from the machine.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Refit the brushbar

Locate the end of the brushbar that has a small screw in the center.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.

Close the endcap and lock it using a coin.

Image showing how to lock the brush bar.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the brushbar improved performance?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check inlet suction

Place foot on stabilizer pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Image showing how to recline the machine.

Carefully use a flat head screwdriver to remove the C-clip.

Image showing how to remove the c-clip from the cleaner head.

Pull the cleaner head away from the vacuum's main body.

Image showing to pull the cleaner head away from the machine.

Place your hand over the opening and test the suction.

Is the suction at the cleaner head inlet strong or is it weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine

Place foot on stabilizer pedal to recline machine into the vacuuming position.

Lay the machine on its back.

Image showing how to recline the machine.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Has clearing the cleaner head resolved the problem?

Check the lower duct hose

Turn off and unplug the machine.

Place foot on stabilizer pedal to recline machine into the vacuuming position. Lay it on its back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing the machine reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Image showing the machine reclined and the lower duct hose.

Position the other end onto the duct closest to the cleanerhead.

Image showing the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to stand the machine upright.

Has checking the lower duct resolved the problem?

Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Refit the brushbar.

Locate the end of the brushbar that has a small scrw in the center.Place the endcap on this end.

Push the brushbar back into the cleanerhead.Close the endcap and lock it using a coin.

Place the C-clip onto the cleanerhead and push the head onto the machine until it clicks.

Has clearing the brushbar resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test hose suction

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

To use the wand, pull the handle upwards until it clicks into place.

Image showing the extend the wand.

Press the button at the base of the wand (above the machine's on switch) to release it from the vacuum.

Image showing how to release the wand from the machine.

Remove the wand and test the suction from the hose.

Image showing how to test the suction of the hose.

Is the suction from the hose strong or weaker than usual?

Check the wand

Look through the wand and remove any blockages.

Check the wand for damage.

Has checking the wand resolved the issue?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$29.99

Wand

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the hose

Remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Re-assemble and test the machine.

Has checking the hose resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the lower duct hose.

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing the machine reclined and the lower duct hose.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Image showing the machine reclined and the lower duct hose.

Position the other end onto the duct closest to the cleanerhead.

Image showing the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to stand the machine upright.

Has checking the lower duct resolved the problem?

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Wash the filter

Please follow the steps in the video.

Has washing the filters and checking for blockages resolved the issue?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Which area isn't providing the performance you'd expect?

Check the changeover valve

Remove the bin.

Image showing how to remove the bin from the machine.

Check that the teardrop-shaped piece of clear plastic is in place and move's freely.

This should rotate from one side to the other as the machine when the wand is removed and replaced into the machine.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has clearing the changeover valve resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check inlet suction

Place foot on stabilizer pedal to recline machine into vacuuming position. Lay machine on its back.

Image showing how to recline the machine.

Remove the cleaner head by pushing the tab underneath

Image showing the brush bar release catch.

Lift the cleaner head upwards. Separate the cleaner head from the machine.

Image showing how to remove the cleaner head from the machine.

Place your hand over the opening and test the suction.

NB. Ensure the cleanerhead and inlet are clear of blockages.

Image showing to test the suction from the base without the cleaner head attached.

Is the suction strong or weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its back.

Image showing how to recline the machine.

Remove the cleaner head by pushing the tab underneath and lifting the cleaner head upwards. Separate the cleaner head from the machine.

Image showing the brush bar release catch.

Using a coin, undo the endcap fastener and remove the brushbar.

Image showing how to unlock and remove the brush bar.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the openings of the cleanerhead for blockages and remove as necessary

Please select the next step

If there was a blockage in the inlet or cleanerhead, please ensure tests are carried out as there may be blockages further through the machine.

Re-assemble the machine

Locate the end of the brushbar that has a small screw in the center.

Place the endcap on this end.

Push the brushbar back into the cleanerhead.

Close the endcap and lock it using a coin.

Image showing how to refit the brush bar and end cap.

Push the head onto the machine until it clicks into place.

Image showing to refit the cleaner head back onto the machine.

Check that the brushbar spins when the machine is reclined and power turned on.

Image showing how to check the brush bar is spinning.

Retest the machine.

Has clearing the cleaner head resolved the problem?

Clear the brushbar

Please follow the steps in the video.

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its back.

Image showing how to recline the machine.

Remove the cleaner head by pushing the tab underneath and lifting the cleaner head upwards. Separate the cleaner head from the machine.

Image showing the brush bar release catch.

Using a coin, undo the endcap fastener and remove the brushbar.

Image showing how to unlock and remove the brush bar.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the openings of the cleanerhead for blockages and remove as necessary

Has checking the cleaner head resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The paper test

The paper test is a good way of ensuring that the machine has no blockages through from the base to the bin assembly.

Rip up small bits of newspaper.

Turn the machine on and recline the machine - vacuuming over the paper.

If the paper can be seen in the clear bin then this indicates no major blockages.

Does the machine pick up the paper?

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing how to remove the lower duct hose from the machine.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the lower duct for a blockage.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Image showing how to refit the lower duct hose.

Position the other end onto the duct closest to the cleanerhead.

Slowly stand the machine upright until the hose slides into place.

Has checking the lower duct resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Image showing how to remove the bin from the machine.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other as the machine is reclined and returned to the upright position.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Has clearing the changeover valve resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Image showing to remove the bin from the cyclone.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

Reassemble and test the machine.

Image showing how to clean the cyclone.

Has clearing the bin and cyclone resolved the problem?

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Remove filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

Image showing how to remove the bin from the machine.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

Image showing how to remove the pre-filter.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Image showing how to remove the post filter from the machine.

Wash both filters in cold water only (please do not use detergent, do not wash in a dishwasher or washing machine).

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Image showing how to wash the filter.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Image showing that 24 hours is recommended for drying the filter.

Has washing the filters resolve the problem?

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Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing how to remove the lower duct hose from the machine.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the lower duct for a blockage.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the cleanerhead.

Image showing how to refit the lower duct hose.

Position the other end onto the duct closest to the cleanerhead

Slowly stand the machine upright until the hose slides into place.

Has checking the lower duct resolved the problem?

Resetting the brush bar

Please follow the steps in the video.

Has the issue been resolved?

Check inlet suction

Place foot on stabilizer pedal to recline machine into vacuuming position. Lay machine on its back.

Image showing how to recline the machine.

Remove the cleaner head by pushing the tab underneath.

Image showing the brush bar release catch.

Lift the cleaner head upwards. Separate the cleaner head from the machine.

Image showing how to remove the cleaner head from the machine.

Place your hand over the opening and test the suction.

Image showing to test the suction from the base without the cleaner head attached.

Is the suction strong or weaker than usual?

Clear the Cleanerhead

Turn off and unplug the machine.

Lay the machine on its back.

Image showing how to recline the machine.

Remove the cleaner head by pushing the tab underneath and lifting the cleaner head upwards. Separate the cleaner head from the machine.

Image showing the brush bar release catch.

Using a coin, undo the endcap fastener and remove the brushbar.

Image showing how to unlock and remove the brush bar.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the openings of the cleanerhead for blockages and remove as necessary

Please select the next step

Re-assemble the machine

Locate the end of the brushbar that has a small screw in the center. Place the endcap on this end.

Push the brushbar back into the cleanerhead. Close the endcap and lock it using a coin.

Image showing how to unlock the brush bar end cap.

Push the head onto the machine until it clicks into place.

Image showing to refit the cleaner head back onto the machine.

Check that the brushbar spins when the machine is reclined and power turned on.

If there was a blockage in the inlet or cleanerhead, please ensure tests are carried out as there may be blockages further through the machine.

Retest the machine.

Image showing how to recline the machine.

Has clearing the cleaner head resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on it's back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing how to remove the lower duct hose from the machine.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the lower duct for a blockage.

Test hose suction

There will be no suction from the wand while it is attached to the machine or if the vacuum is reclined.

Open the wand glamour cap and pull the wand upwards.

Continue to pull the wand away form the machine.

Image showing how to remove the wand and hose from the machine.

Press the release catch at the top of the hose to detach the wand.

Turn the machine on and test the suction from the hose.

Image showing how to check the hose for a blockage.

Is the suction from the hose strong or weaker than usual?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$29.99

Wand

Wand

Part no. 914701-05

Replacement wand for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

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Check the hose

Remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Image showing how to remove the hose from the machine.

Reassemble both hose and bin and test the machine.

Has checking the hose resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$29.99

Hose

Hose

Part no. 914702-02

Replacement hose for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

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Check for reset switch

Stand at the front of the machine with the cleanerhead at your feet.

Check the left side of the cleanerhead for a red reset switch.

Image showing how to reset the brush bar.

Does your machine have a reset switch on the cleanerhead?

Reset the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

Check the openings of the cleanerhead for blockages and remove as necessary.

Press the reset button.

Image showing how to reset the brush bar.

Has resetting the brushbar resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915936-01

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Cleaner head

Part no. 915936-01

Replacement cleaner head for your Dyson vacuum cleaner.

$95.99

Currently out of stock.

$95.99

Currently out of stock.

$95.99

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You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$18.99

Brush bar

Brush bar

Part no. 917390-02

Replacement brush bar for your Dyson vacuum cleaner.

$18.99

$18.99

$18.99

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Clear the brushbar

Turn off and unplug the machine.

Lay the machine on its back.

Taking care, use a flat head screwdriver to remove the C-clip and pull the cleaner head away from the vacuum's main body.

Image showing how to remove the c-clip from the cleaner head.

Using a coin, undo the endcap and remove the brushbar.

Image showing how to unlock the brush bar end cap.

Carefully cut away any hair or fibers using some scissors.

Check the brushbar and endcap for signs of damage.

When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Which area isn't providing the performance you'd expect?

Wash the filter

Remove the clear bin and cyclone from the machine by pressing the cyclone release catch.

To remove filter lift the release catch to remove the filter from the machine as shown below.

Image showing how to remove the pre-filter.

Wash filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps shown below until the water runs clear.

Ensure you lay filter Horizontally to dry.

Leave the filter to dry in a warm place for 24 hours, until completely dry.

Has washing the filters resolved the problem?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from your machine.

Press the button again to open the bin base.

Image showing the release button to open the base of the bin.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing how to separate the bin and the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, re-assemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Wash the filter

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

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Hose attachment

Check that the valve hatch at the base of the machine is clear of any blockages.

Push the hose down into the slot.

Image showing how to reconnect the hose to the machine.

There will be an audible click once it is securely attached.

Wand attachment

The wand must be turned upside down to lock into the hose.

Image showing how to connect the wand hose and tool.

There will be an audible click once they are securely attached.

Has this resolved the problem?

Check for damage

Check the end of the wand for signs of damage.

Check the length of the hose for tears and the cuffs for cracks.

Ensure the button on the hose cuff is in place and springs back when pressed.

Check that the slot at the rear of the machine is not damaged.

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Image showing the cyclone and bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Image showing the release button to open the base of the bin.

Does the red rod slide up and down freely?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$29.99

Bin

Bin

Part no. 914699-01

Replacement bin for your Dyson vacuum cleaner.

$29.99

$29.99

$29.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

Our Customer Support Team will be able to solve your problem on 1-866-314-8881.

For Supersonic™ hair dryer Professional edition owners, please contact us on 1-866-861-2565.

How would you rate our online support?

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3/5 Good

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Check the brushbar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Is the brushbar spinning?