
Let's get your machine working
Dyson DC15 All Floors vacuum
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Maintaining your Dyson machine
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Pick up issue
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Check the Brush bar
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Check the Cleaner head
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Check the Cleaner head
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Issue resolved
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Check the valve pipe
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Check the bin and cyclone
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filter - step by step
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Check the Cleaner head
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Performance
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Issue not resolved, please speak to our Customer Support Team
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Check Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Test the hose suction
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Issue not resolved, please speak to our Customer Support Team
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Check the hose
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Check the valve pipe
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Check bin and cyclone
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Remove the Wand
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Check the hose
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Clear the Cleaner head
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Grinding noise
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head
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Issue not resolved
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Issue not resolved, please speak to our Customer Support Team
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Check the Wand
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Check the hose
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Clear the Cleaner head
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Check the valve pipe
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Musty or damp smell
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Check the Brush bar
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Issue not resolved, please speak to our Customer Support Team
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Clear the Cleaner head
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Has this resolved the performance issue?
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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Bin base is jammed
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Refit the stabiliser
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Cleaner head not sitting correctly
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Issue not resolved, please speak to our Customer Support Team
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How to assemble your Dyson machine
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Issue resolved
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How to use the Brush bar
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How to carry your Dyson machine
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How to start vacuuming
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Using the Wand and tools
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Important safety instructions
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Emptying the bin
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Washing the filter
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Washing the filter
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Popular queries
Please select the appropriate option
Please select the appropriate option
Clean the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the red button on the top of the cyclone to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.
Please select the appropriate option
Please select the appropriate option
Where have you noticed the drop in performance?
Check the Brush bar
Press the foot pedal to release the Cleaner head and pull the handle towards you.

Ensure the stabilising wheels are fully retracted or the Brush bar will not operate.

Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.

NB: Please keep hair and loose clothing away from the Brush bar.
Does the Brush bar spin when the machine is reclined?
Check the Cleaner head
Turn off and unplug the machine.
Check the Cleaner head for any blockages and remove as necessary.

Clear the Cleaner head
Turn off and unplug the machine.
Remove the end caps:
Undo coloured soleplate fasteners with a coin
Rotate end caps to remove.

Remove the Brush bars:
Pull out Brush bar sections
Cut out debris avoiding bristles.

Refit the Brush bars and tighten the fasteners.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check the valve pipe and Cleaner head hose
Squeeze the release catches to remove the valve pipe and check inside.

Pull the top end of the tube away from the machine and check inside.

Reassemble and test machine.
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the red button on the top of the cyclone to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.
The clear bin can be wiped with a damp cloth.
Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.
Wash the filter
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Has washing the filter resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Washing the filter
Turn the power off and unplug the machine.
Lift the filter release catch and remove the filter from the machine.

Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave the filter to dry in a warm place until completely dry.
WARNING: Do not dry the filter in a tumble dryer, microwave, oven or near and open flame.

Make sure the filter is completely dry before replacing in the machine.
Replace the filter into the filter casing and then put back into the cyclone top.
This filter should be washed at least once every 3 months. The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed.
Please do not remove this filter.
Clear the Cleaner head
Turn off and unplug the machine.
Remove the end caps
Undo coloured soleplate fasteners with a coin.
Rotate endcaps to remove.

Remove the Brush bars
Pull out Brush bar sections.
Cut out debris avoiding bristles.

Reassemble and test the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Clear the Cleaner head
Turn off and unplug the machine.
Remove the end caps
Undo coloured soleplate fasteners with a coin.
Rotate endcaps to remove.

Remove the Brush bars
Pull out Brush bar sections.
Cut out debris avoiding bristles.

Reassemble and test the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Test the hose suction
Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place.

Press button to release Hose and Wand handle from the machine.

Press side buttons to remove the Wand handle from the hose.

Test the suction from the hose.

Is the suction from the hose strong or weaker than usual?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the hose
To remove the hose, rotate the base of the hose downwards until it clicks, then twist away from the machine.

Check the hose for blockages and remove as necessary.
Check the valve pipe
Squeeze the release catches to remove the valve pipe and check inside.

Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the red button on the top of the cyclone to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.
Remove the Wand
To release the Wand, lift up Wand cap and pull metal Wand from inside handle until it clicks.

To release the Wand, lift up Wand cap and pull metal Wand from inside handle until it clicks.

Press side buttons to remove the Wand handle from the hose.

Check the Wand
Look through both ends of the wand and remove any blockages.

Check the Wand for damage.
Please follow the next step.
Check the hose
To remove the hose, rotate base of the hose downwards until it clicks, then twist away from the machine.

Check the hose for blockages and remove as necessary.
Please follow the next step.
Please select the appropriate option
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Where did you notice the drop in performance?
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Clear the Cleaner head
Turn off and unplug the machine.
Remove the end caps
Undo coloured soleplate fasteners with a coin.
Rotate endcaps to remove.

Remove the Brush bars
Pull out Brush bar sections.
Cut out debris avoiding bristles.

Reassemble and test the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
What sort of noise?
Turn off the Brush bar
Press the foot pedal to release the Cleaner head and pull the handle towards you.

Ensure the stabilising wheels are fully retracted and press the ON/OFF switch.

Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Clear the Cleaner head
Turn off and unplug the machine.
Remove the end caps
Undo coloured soleplate fasteners with a coin.
Rotate end caps to remove.

Remove the Brush bars
Pull out Brush bar sections.
Cut out debris avoiding bristles.

Refit the Brush bars and tighten the fasteners.
Has clearing the Cleaner head resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Remove the bin and cyclone
Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Blockage checks
This is likely to be caused by a blockage.
Remove the Wand
Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place.

Press button to release Hose and Wand handle from the machine.

Press side buttons to remove the Wand handle from the hose.

Check the Wand
Look through both ends of the wand and remove any blockages.

Check the Wand for damage.
Check the hose
To remove the hose, rotate the base of the hose downwards until it clicks, then twist away from the machine.

Check the hose for blockages and remove as necessary.
Refit the Wand and Hose.
Clear the Cleaner head
Turn off and unplug the machine.
Remove the end caps
Undo coloured soleplate fasteners with a coin.
Rotate endcaps to remove.

Remove the Brush bars
Pull out Brush bar sections.
Cut out debris avoiding bristles.

Refit the Brush bars and tighten the fasteners.
Clean the valve pipe and Cleaner head hose
Squeeze the release catches to remove the valve pipe and check inside.

Pull the top end of the tube away from the machine and check inside.

NB: Check all seals for damage.
Refit the Valve pipe and Cleaner head hose.
Wash the filter
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Has washing the filter resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
What sort of smell?
Check the bin and cyclone
Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the red button on the top of the cyclone to open the bin base.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.
WARNING: Do not use any detergent or polish on any part of the machine.
Check the bin and cyclone for blockages and remove as necessary.
Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.
Clear any hair or fibres from the cyclone shroud.
WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.
Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Check the Brush bar
Press the foot pedal to release the Cleaner head and pull the handle towards you.

Ensure the stabilising wheels are fully retracted or the Brush bar will not operate.

Lay the machine on its side, keeping it in the vacuuming position.
Turn the machine on and check to see if the Brush bar is spinning.

NB: Please keep hair and loose clothing away from the Brush bar.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Clear the Cleaner head
Turn off and unplug the machine.
Remove the end caps
Undo coloured soleplate fasteners with a coin.
Rotate endcaps to remove.

Remove the Brush bars
Pull out Brush bar sections.
Cut out debris avoiding bristles.

Reassemble and test the machine.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Blockage
This is likely to be caused by a blockage.
Where is the dust coming from?
Release the catch by hand
Pull the clear plastic catch on the base away from the bin. Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.
You might need a replacement part.
You can solve this by ordering a new Bin below or you can contact our Customer Support Team at 1-866-314-8881.
Bin
Part no. 908657-02
Replacement bin for your Dyson vacuum cleaner.
$39.99
Bin
Part no. 908657-02
Replacement bin for your Dyson vacuum cleaner.
$39.99
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Refit the stabiliser
Turn off and unplug the machine.
Lay the machine flat resting on the clear bin.

Using both thumbs, guide the top of the stabiliser into position so that the lug on the right clicks into place behind the guide.
Has this resolved the problem?
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Ensure the machine is being reclined correctly
Press the foot pedal to release the Cleaner head and pull the handle towards you.

If the customer has stood directly on the Cleaner head, it will not lie flat on the floor surface. The stabiliser will also not retract and therefore the Brush bar will not operate.
Apologies. We can’t help you online.
Please contact our Customer Support Team by calling 1-866-314-8881 or by clicking the Live Chat button in the bottom right corner of your screen.
Dyson Supersonicᵀᴹ hair dryer Professional edition owners should call 1-866-861-2565.
Assembly instructions
Slide the Wand down inside hose until it clicks.

Attach the Wand handle and Wand.
Slot wand into top of the machine and click into place.

Wind cable anti-clockwise and secure with clip.

Click the tools into place.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
How to use the Brush bar
Note: the Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button located next to the power switch to turn the Brush bar off for vacuuming delicate rugs, looped carpets and hard floors.

Press the button again to restart the Brush bar for vacuuming carpets.
Carrying your Dyson machine
Lift the machine only by the carry handle on the cyclone top.

For the safety, do not press the cyclone release when carrying your machine.
How to start vacuuming
To begin:
- Plug the machine in
- Press the pedal at the back of the machine with your foot and lower the machine into the vacuuming position

Ensure that the stabilising wheels are fully retracted then press the On/Off switch.

Small movements of the wrist will create a zigzag motion in the Cleaner head allowing easier cleaning around furniture.

When finished, push the machine back into the upright position.

NB: Ensure the stabilising wheels are fully locked in place before letting go of the cleaner.
Please follow the next step.
Wand mode
Lift up the Wand cap and pull the metal tube from inside the Wand until it locks into place.

Press the button to release Hose and Wand handle from machine. To push the Wand back inside Hose, ensure Hose is straight. Press Wand release button and push Wand down into Hose.

Hose mode
First extend the Wand, then press side buttons to remove Wand handle from hose.
Tools can be fitted directly to the end of hose or wand.

Always work with the machine at the bottom of the stairs.

Empty the bin
Press the button at the top of the handle and remove the bin from the machine.

Press the button again to open the bin base and empty it of dust.

This can be done directly into a bin, or into a bag wrapped around the cyclone.
Washing the filter
Please follow the steps in the video to wash the filter.
For a step by step guide, please select step by step.
Is there anything else we can help you with?
Turn the power off and unplug the machine.
Lift the filter release catch and remove the filter from the machine.

Wash the filter in cold water only.
WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Leave filter to dry in a warm place until completely dry. Do not dry the filter in a tumble dryer, microwave, oven, or near an open flame.

Make sure the filter is completely dry before replacing in the machine.
Replace the filter into the filter casing and then put back into the cyclone top.
This filter should be washed at least once every 3 months. The permanent filter located under the clear bin should last the lifetime of the machine and does not need to be washed.
Please do not remove this filter.
Further help
Dyson DC15 All Floors vacuum